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Using Freshservice

  • 164 Topics
  • 470 Replies

164 Topics

S
Apprentice
stoff75Apprentice
asked in Assets

Updating Assets using Powershell

Hello,I’m trying to bulk update assets in our Freshservice with "warranty_expiry_date" from HP and hitting two main problems. One of them is specific to powershell, the second is quite general regarding how asset properties are structured. Hoping someone can help?1) When checking the documentation for updating assets, in the sample code the properties in the "type_fields" section has the suffix "_25", like "product_25". Where does the "_25" come from? What’s that ID doing there? It doesn’t seem to be the ID of the asset and I can’t find any information where it comes from? When checking my own environment I have "_26000456017" and not "_25". But how can I programatically know what to have there when updating the asset if I don’t know what it’s supposed to be? Or is it the ID of the Freshservice instance, in which case it should be the same for all assets (which it appears to be)2) When doing this using powershell I'm getting "415 - Unsupported media type" which is the general error for

7
D
Community Debut
2 days ago
SHernandez
Community Debut
SHernandezCommunity Debut
asked in Assets

Recommendation for a Label Printer?

We’re going to begin utilizing FreshServices Asset Label Maker and our Service Desk Manager is looking around for a proper Label Printer that will work with Fresh Services Labels with little issue.Anyone have any specific recommendations? 

0
SHernandez
Community Debut
2 days ago
N
Apprentice
neilbApprentice
asked in Assets

Viewing Asset Data

I have been spending some time on the asset management part of FreshService as I would really like to use this as my asset database and service catalogue. Using the probe to scan and update asset data looks to be working well and I can see that pretty much all the info I would like on my assets is present. However, I’m struggling with getting a view of the data that is usable to me. Is there any way to get a view or a CSV export that would list all assets (or a filtered sub-set) and list all data associated with that asset? For example, list the make/model, hardware, OS, installed software + version, relationships, serial numbers, associated contracts, custom fields etc etc? I only seem able to get subsets of information and can’t get a whole view.How do you interact and view the asset data? Any tricks or functionality that I’m missing? I’d really like to start using the asset database as the source of truth for the environment but without a way to get the data into a useful view its p

1
Donald58028
Community Debut
6 days ago
R
Apprentice
riskybizApprentice
asked in Assets

Issue seeing Assets.

Within the past 2 weeks something seems to have changed with Freshservice’s inventory system? I am the only IT person in our group who can’t view our entire Inventory. Nothing has changed with my account in Azure or Freshservice.Example: I will set up a laptop with SmartDeploy or Jamf, install our management software's, wait, and then it goes into the void. The other four people I work with can see these assets in our inventory almost immediately. I’ve verified I’m scoped the same as those four. The only inventory items I can see are ones that are systematically marked as “Managed by Me”. I’ve checked all my filters, removed them, reset all, nothing works. If an asset is linked in a ticket by another, when I click on it the pop-up “you don’t have access!” appears in the top right corner of a new dashboard page...Has anyone else encountered this issue/found a solution? TLDR; the only assets that appear are ones my colleagues mark as managed by Me.

1
eeha0120
Skilled Expert
9 days ago
D
Apprentice
Darst-NSWVApprentice
asked in Assets

Last Used By field to populate Used by

I'm trying to get my asset management in order. Something my company as a whole could benefit from possibly as a workflow or some way to have the Last Login By on the asset page to update the Used By field. Currently we have to hand jam every user into the individual asset and with most of our divisions having 1000+ users per site it can really be a pain

0
D
Apprentice
13 days ago
D
Apprentice
Darst-NSWVApprentice
asked in Assets

Auto assignment toggle not working as intended

I'm trying to get my asset management in order and something my company (Nucor) as a whole could benefit from possibly as a workflow or having a toggle to have the Last Login By on the asset page to update the Used By field. Currently we have to hand jam every user into the individual asset and with most of our divisions having 1000+ users per site it can really be a pain.Does anyone know of a resource or agent we could utilize to use the JSON and Web request in workflow if that would be a possible resolution. I believe if we can just transfer the info we need from the asset to the user we could avoid even using the probe.I hope i was able to explain that well enough if anyone has any possible solutions i am all ears!

0
D
Apprentice
13 days ago
I
Apprentice
IrfanAApprentice
asked in Assets

Bulk attachment upload to multiple assets

We’re in the process of retiring multiple assets and require each one to have a certificate of disposal attached to them for audit purposes. The current method of manually going into each asset and uploading the attachment works but will take a long time to do considering the amount of assets we have to get through. Is it possible to create an API that will upload attachments to multiple devices at once? 

0
I
Apprentice
14 days ago
AndyRussell
Skilled Expert
AndyRussellSkilled Expert
asked in Assets

query re Pro license and assets allowed

Hi, we have a pro license and the accounts screen shows ‘100 free’ assets.  I assume that this is just what the license includes rather than a dynamic count against our asset list? Does this literally mean I can only have 100 objects on the asset list in Fresh Service? Will the 101st fail to create?   We will mostly be using asset list to list servers and similar. thanks 

4
eeha0120
Skilled Expert
15 days ago
KrisC
Skilled Expert
KrisCSkilled Expert
asked in Assets

Tracking consumables

How are we suppose to track these items? We don’t use ITAM for things like keyboards mice or monitors but we would still like to know who has what. Is there a way to do this?

8
Moni867
Community Debut
21 days ago
R
Apprentice
RvkersenApprentice
asked in Assets

How to auto assign asset used by with Azure

I found how to auto assign assets with Active Directory, but is there a way to auto assign through Azure?I've added the FreshService Provisioning app to Azure and vice, versa. It's working, but not exactly what I need. In workflow the only option is to select a specific person.

2
AAlexiou
Apprentice
23 days ago
dehaege
Apprentice
dehaegeApprentice
asked in Assets

Printing Asset Labels to Network Label Printer

Does anyone in the cummunity use a Brother P-Touch network label printer with asset label tape? The benefit to printing labels this way is it can print almost any length we want and have created custom templates depending on asset types.  The issue with the standard label printing out of Freshservice is it doesn’t recognize a label printer like ours.  So i tried doing an export from the inventory list to a CSV file. Then, I map the fields in the CSV to parts of the label template. (See screenshot)It’s ok, but the process is a bit cumbersome and the export file is sent via email from Freshservice.  Sometimes the email takes 15-20 minutes before it arrives.  Would like to be able to print from Freshservice directly to our label printer with a template that looks like my screenshot if possible.

1
Nittannia
Community Debut
1 month ago
S
Apprentice
Stefan H.Apprentice
asked in Assets

Import Hyper-V assets into Freshservice inventory

Hi, we are using Freshservice and need the functionality to sync information about Hyper-V-Hosts and Hyper-V-VMs in the Freshservice inventory.This functionality is already working for VMware vCenter using the VMware VCenter Cloud Discovery-app. But there is no app for Hyper-V.So how can we manage this as workaround on a regular base?Thanks in advance.Regards Stefan.

1
eeha0120
Skilled Expert
1 month ago
B
BouncyBrian
asked in Assets

Freshservice Inventory - Agent - OS Full Build Number

I have been asked by our group to look at inventory solutions.   Already using freshservice, i decided to look at the asset inventory agent and probe.   I have installed the agent on my device, and it has scanned it for software and populated freshservice, however when I look at the entry for the operating system (Windows 11 Pro), I only see that its version is 10.0.22631, and not the full build number of 10.0.22631.3296.   This makes the inventory section useless to me, as its not actually the full version number.  Has anybody else experienced this, and are their any workarounds or solutions? Many thanks.

0
B
1 month ago
R
Apprentice
robbyApprentice
posted in Assets

Trigger a FS Agent Audit on Macs

I'm wondering which command or script I can invoke to force a new FS-Agent audit. I'd like to be able to refresh my Inventory information at will through a Jamf policy this way.

12
Frans De Wet
Apprentice
1 month ago
R
Skilled Expert
repattersonSkilled Expert
asked in Assets

Purchase Order Line Item Limit?

We had a cable order recently and needed to order 17 items.  We soon found out that there seems to be a cap on the number of line items on a PO?  It seems to be 15 items.  Anyone else seen this?

0
R
Skilled Expert
1 month ago
PatrickMurphy
Skilled Expert
PatrickMurphySkilled Expert
posted in Assets

Inventory Software

How do you utilize the Inventory Software system?We pull data from intune to get software sync.Playing with it today I found a few issues:When I retire an asset any software on that asset still shows in the software inventory. I’d like a way to remove all software associated to an asset. I’ve not found a way to do other than manually going through 500+ software listings, looking for the asset and removing it. I do see that when looking at an asset it will tell me all the software listed but no way to remove all software. Am I missing something or how have you accomplished this? How do you utilize the Discovered, In Review, Managed, Ignore, Restricted categories. Discovered - obviously new things that are scanned show here I review the discovered assets and if it is an OS (MS) Driver (Dell) Printer (any manufacturer) I move to ignore. If it is a licensed product or something managed by an MSP or the business like a saas application I move to Managed If it is software that I dont thin

18
C
Top Contributor
2 months ago
A
Apprentice
arena225Apprentice
asked in Assets

‘Install Failed for Fresh Service Discovery Agent’ 

I have a newly imaged intune-based PC for a user that keeps saying ‘install failed for Fresh Service Discovery Agent’ in its company portal. How can I fix this issue? Thanks.

4
R
Community Debut
2 months ago
dehaege
Apprentice
dehaegeApprentice
asked in Assets

Does the macOS discovery agent not pull in last logged in user?

We deployed the macOS discovery agent to our macOS devices via a 3rd party MDM tool called Kandji.  The agents were deployed successfully, however, there is not user association. Wanted to confirm whether it’s possible for the discovery agent on macOS to bring in the user information. 

1
Nittannia
Community Debut
2 months ago
zachary.king
Skilled Expert
zachary.kingSkilled Expert
posted in Assets

Lets talk about Freshservice Assets and the Freshservice API

Greetings fellow Refresh Community members! I am here to initiate a conversation around Freshservice CMDB (Asset Management) and the Freshservice API. This is a real pain point for me and I am looking for some encouragement from others who belong to larger organizations who are leveraging asset management in Freshservice.What hurdles have you had to overcome and how did you do it?How have you been able to properly leverage the freshservice API to get full sets of asset data? I continuously hit limitations that make this module difficult to use in an Enterprise setting.What ideas does anyone have on how to improve this module?I am all ears and hope we can have an fruitful conversation that doesn’t just bash the product. I want to hear some success stories!!!Thanks and take care!

1
P
Contributor
2 months ago
B
Top Contributor
brendonhTop Contributor
asked in Assets

Can't edit the Asset State options for a Asset Type

This link shows how to change the Asset State options: https://support.freshservice.com/en/support/solutions/articles/164414-understanding-the-different-asset-states I have navigated to the appropriate screen.However, under Hardware Properties, I don’t see the default fields for the asset, and therefore cannot edit them. 

6
B
Top Contributor
2 months ago
B
Top Contributor
brendonhTop Contributor
asked in Assets

Customize columns resets

I go to Assets / Inventory.I apply a filter on Asset Type = Hardware.I press the cog (Customize columns).I add a column and position it, and remove another column.I apply the change, the page refreshes and shows the new table structure and data.I change the Asset type in the filter.The column customizations are removed it the default table structure appears.I reset the filter so that Asset Type = Hardware.I still see the default table - my customized columns are gone! I would prefer the Customized Columns to remain, at least for the same filter.

3
B
Top Contributor
2 months ago
B
Top Contributor
brendonhTop Contributor
asked in Assets

Can't select a vendor

I am entering a new asset.The Vendor drop down shows no vendors (but I have some loaded).If I add new above the vendor drop down, I can add a new vendor, and it then populates the field.However, if I add new and enter an existing vendor, I am told it is a duplicate.So I know that the vendor table is being validated against when adding a new one, but it isn’t populating the drop down for selection purposes.

1
eeha0120
Skilled Expert
2 months ago
Prasad.N
Contributor
Prasad.NContributor
asked in Assets

Why it is so complicated to Auto Assign Asset to a user?

Fresh service is failing to Auto assign Asset to users. Current Config:Probe is syncing AD users to Fresh and we have Employee ID is set to SamAccount.What is working:The SCCM laptops using Discovery Agent is working fine i.e. auto assignment is working. (last login by)What is not working:Perhaps, On the INtune or Hybrid Joined laptops are not auto assigned using “last Login by” We haven’t created any workflow as of now, if we can do this using workflow automator, that would be great. Kindly help me on this

2
Prasad.N
Contributor
2 months ago
M
Skilled Expert
maghedSkilled Expert
asked in Assets

Hiding specific Service Items from Service Catalog

Hi all,I have a need of hiding a few specific Service Items from the service catalog list view in the portal interface.Has anyone done this in the community and can share the script? The result I’m after is to be able to hide specific items from normal category views because they only need to be visible through a bundled item. Using Requester groups etc will not solve this as they will not be visible from the bundle when using this method.

5
SHAHMEER
Community Debut
3 months ago
L
Top Contributor
Lal23Top Contributor
asked in Assets

How do I hide "place request" button on a service item?

Can anyone tell me how to hide “place request” button on a service item based on the answer to a question the customer gives on a drop down.Basically I want to ask the customer to make sure they have done something before they can continue with the request so I want to hide the place request button until unless they select the yes option in the drop down. thanks

11
SHAHMEER
Community Debut
3 months ago

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