In our ticket fields, we have the basic choices for sources
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/90498a60-aee2-4e07-99aa-b68775c29d60.png)
However, when I go to create a ticket on behalf of a customer in the tickets section, under the source dropdown, only “Phone” is selectable.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/197108b7-7f5a-44bf-b8f9-971058f231ee.png)
How can I set this up so that the other options are available from that dropdown?
Best answer by Pooja Bernice
View original