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Manasa KumarSkilled Expert

Marketing Moves

How many emails does an average inbox receive in a day?Conversation

By sending follow-up emails, you get another chance for prospects to recall your brand. Follow-up emails raise awareness about what you do and improve the likelihood of persuading recipients to interact with your business. To know more about email follow-ups, click here!

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1 hour ago

Dave MApprentice

Freshservice

Closed tickets today by agent

Hi, we’ve recently gone live with FS and I am in the process of setting up dashboards to monitor team performance. Can someone help me… I want to create a widget showing closed tickets by agent today?Hopefully I am missing something as I am sure this will be a widely used metric.Thanks,Dave

1 hour ago

HumeraApprentice

Employee Well-Being

Top20 Highest Paying It Jobs in Australia in 2023

Top 20 Highest paying jobs in Australia in 2023 Before evaluating the article on the top 20 highest-paying best IT jobs in Australia, let’s think about why IT jobs are becoming apparent and why you should get one. If you are looking for the best IT jobs in Australia, you must also be looking for an attractive pay package. You should know that the pay package is based on your skills,experience, and other tertiary qualifications. So, if you want the highest paying IT job, you must understand the latest trends in the IT industry. The following article will assist you get the correct information about the top 20 highest-paying IT jobs in Australia. These include 1: UX/UI Designer2: IT Security Specialist3: Software Developer4: Senior Business Analyst5: Developer6: Network Administrator7: Security Analyst and Administration 8: Database Administrator9: Tester10: Senior Data Analyst11: Senior Web Developer12: System Software Developer13: Computer Network Professionals14. IT Support profess

13 hours ago

luca.ciaraffoContributor

Freshservice

Set Departments visibility in Service Requests as well as for Incident

Hi Freshworks community,I need your help.My customer wants to assign Departments for each open service request to calculate cost centers.Below is an example:If I am anManager and belong to multiple departments (HR and IT) I can open an Incident and in the Deparment field I can select which Department I am making the request for.The same thing the customer would want for Service Requests, e.g., for which department do you want to request a new Laptop?The problem is that in the Service Request form if I create the Lookup Department field the requester can choose from all the departments in the company and not just from the two they are part of (HR and IT).As you can see despite the fact the requester is assigned only to HR e IT Departments he can raise a service request even for Customer Support.How can I limit the visibility to only the departments he is a part of as is the case in the Incident form?Please help meThanks in advanceHave a great day

1 day ago

DawnApprentice

Freshdesk

Knowledge Base

We currently house our knowledge articles in Google Docs. Is there an integration with FreshDesk knowledge base. We want to keep our articles in Google Docs, but would like to implement FreshDesk’s knowledge base.

1 day ago

sagiiApprentice

Freshdesk

Multiple Forms Visual Representation

Hi,I have created multiple forms in the portal based and with FreshDesk default functionality these forms are available as drop-down in the portal.So my question is, instead of form drop-down can I have these form represented in any other visual representations (example each form as Buttons or Labels instead of Drop-Down Option) ?Please adviceThanks,

1 day ago

Moffatt PowellApprentice

Freshdesk

Deleted Attachments from FreshDesk

We use our FreshDesk for both IT Help Desk as well as for Information Security requests (onboarding/offboarding/change in role/permission changes, etc.). As many times as we’ve told our management teams not to send PII through the system, they still do from time to time in the form of attachments which we have to delete from the ticket to remain in compliance with federal and provincial privacy legislation.My question is: Does FreshWorks also delete the attachment permanently from their servers, including the metadata surrounding the file, when we delete it from our ticketing system? If they do not, then we are still not in compliance with our country’s privacy laws.Thanks!

1 day ago

gregmApprentice

Freshdesk

Realtime reporting in Excel -- linking to Fresdhesk, not using csv dumps

I’ve seen this question answered in the past but those topics were several years old. Curious to know if there’s any better answers currently. I don’t see if there’s any native way to create a realtime connection to the data like doing ODBC. I’d like to be able to query the underlying data in realtime to refresh reports and not have to reply on manually updating CSV dumps. If we do have to go with a third party pay solution, are there any recommendations? Thanks!

1 day ago

TSarkarApprentice

Freshdesk

timelog sync

Is there a way to link the Timelogs in Fresh Desk with the timelog in JIRA ?

1 day ago

charlesmApprentice

Freshdesk

Privacy

Looking for a way that I can make certain tickets private where only VP level or above could see them. Agents would not be allowed to view

1 day ago

Dave MApprentice

Freshservice

Closed tickets today by agent

1 hour ago

HumeraApprentice

Employee Well-Being

Top20 Highest Paying It Jobs in Australia in 2023

13 hours ago

luca.ciaraffoContributor

Freshservice

Set Departments visibility in Service Requests as well as for Incident

1 day ago

DawnApprentice

Freshdesk

Knowledge Base

1 day ago

sagiiApprentice

Freshdesk

Multiple Forms Visual Representation

1 day ago

Moffatt PowellApprentice

Freshdesk

Deleted Attachments from FreshDesk

1 day ago

gregmApprentice

Freshdesk

Realtime reporting in Excel -- linking to Fresdhesk, not using csv dumps

1 day ago

TSarkarApprentice

Freshdesk

timelog sync

Is there a way to link the Timelogs in Fresh Desk with the timelog in JIRA ?

1 day ago

charlesmApprentice

Freshdesk

Privacy

Looking for a way that I can make certain tickets private where only VP level or above could see them. Agents would not be allowed to view

1 day ago

kamper249Apprentice

Freshdesk

3rd party support - open a ticket in their ticketing system

Hello, We use a 3rd party support group for a couple of our international locations. They use their own ticketing system and are not a part of ours. It was brought to my attention that there is a way to use fresh service to open a ticket within their system. Then when they close the ticket, it will set the status to closed in our system. Has anyone done this and how/where do I go about doing this?

2 days ago

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