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quinnApprentice

When adding a new asset all products listed in drop down regardless of asset type that was selected

I was recently clearing up our asset types in FreshService. I noticed when I go to add a new asset in, it doesn’t matter which asset type is selected, when you click the product drop down it will list every single asset regardless of the associated Asset Type. Apparently this is already a feature request but to me this would be considered a bug If I am adding a new laptop in our inventory and I select “Laptop” as the asset type, when I click the product drop down list I should only be seeing products with the Asset Type “Laptop”. It shouldn’t be showing tablets/desktops/printers etc..

17 minutes ago

satyam2711Apprentice

asked in Contacts & Companies

Why so many bugs in FD for contact & User Management

FD is not user friendly in terms of contact and agent management . In compare to other tools , FD is not providing us to manage the contact , Even we can not download the filtered contact . Every time if you want to check your contacts , you need to download the all contacts . That will take 1-2 hr to generate the report , If you want to do bulk merging of contacts or bulk update of your agent data that is not possible on FD . We can not do analysis of agent or client.

633

17 minutes ago

Doug_in_Wellington_NZApprentice

asked in Automations and Workflows

How to display Lists or Tables in notes created by automation

I’m trying to create automation that displays reports on users that are offboarding. All of my lists and table end up as nearly unreadable single strings. I’ve tried using web requests that return json and scripts in PowerShell orchestration .. the result is that the results are always printed as single strings: examples: [{"Person":"dhendricks","DeviceName":"tl2612"},{"Person":"a-dhendricks","DeviceName":"tl2612"},{"Person":"dhendricks","DeviceName":"tl-5cg235073f"}] Person DeviceName ------ ---------- dhendricks tl2612 a-dhendricks tl2612 dhendricks tl-5cg235073f Never anything nice and readable, in spite of all of PowerShell’s functions, such as: Person DeviceName ------ ---------- dhendricks tl2612 a-dhendricks tl2612 dhendricks tl-5cg235073f I think something about the orchestration app or the create note node keeps removing any newlines that I put in. Does anyone know what is happening and/or how to fix it?

55 minutes ago

shannon.mejiaSkilled Expert

asked in Automations

JSON Line Breaks

I am trying to update the description on a ticket via API call. The description will be multiple lines though. I cannot get the JSON formatted to be multiple lines though. Also, of note, the use case is creating child tickets in Onboarding and I need the description in the newly created child ticket to be like the inherently created child tickets in the Onboarding module.

1038

1 hour ago

evlo96Skilled Expert

asked in Portals, Emails & Other Channels

A way to limit amount of articles showing under each folder, on main level knowledge base—before you enter a category

Hello, When on the main level of the knowledge base, I would like to display less articles under each folder. Right now it will show a pre-view of 5 articles, but I would like to adjust it down to 3 articles showing. Is there a way to do this? ...so ideally I would just the articles test 1, 2 and 3 showing here.

822

2 hours ago

man.nguyenApprentice

asked in Portals, Emails & Other Channels

Setup SSO using JWT with Freshdesk

Hi Freshwork community. I am setting up SSO using JWT with Freshdesk (by setting Customer Portal). I implemented successfully but when my customers login. I see their email instead of their name. It is really tough to me when I want to know who they are. I hope to receive your answer soon. Best regards,

2242

2 hours ago

jjmanciniCommunity Debut

asked in Portal/Knowledge Base

Disable video autoplay in Freshservice

How do I stop the video that I have embedded from autoplaying in the KB? It seems when I pasted embed code, it edits it out. Starts like this: <iframe src="sampleurl" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> After saving, looks like this: <iframe src="sampleurl" width="560" height="315" allowfullscreen=""></iframe>

101

5 hours ago

Wendy BarringtonApprentice

asked in Ticket & Workflow Management

Missing Description on Requestor Submitted Ticket

We’ve just updated our customer portal and now our users don’t see the Description box on the Request Support card. We’ve checked the Global » Field Manager >>Ticke Fields and Description is required for the ticket to be submitted and is displayed to requesters. I’ve tried making a Requester group but that doesn’t change the behavior. I see the same behavior in both Agents, and Requesters and non-logged in users. It feels like this is something simple but I cannot find it.

9 hours ago

Brian RApprentice

asked in Apps and Marketplace Integrations

Workday to Freshservice connector

is there anyone that has implemented the workday connector? We are looking at the connector tool and would like to automate as much as we can between the two system for our onboarding but it looks like we would have to adjust our onboarding module. If you have setup the connector, how did you configure in the onboarding recipe flow in the onboarding module?

503

11 hours ago

FinskiContributor

asked in Analytics

Filter - Custom Date Range Bug?

Hey, maybe someone has encountered this issue and found a solution. In Analytics (Interactive filter), when I set a custom date range with time from 6:00 AM to 2:00 PM, the report shows no data — but only if my profile is set to 24-hour format. If I switch the time format to 12-hour (AM/PM) in my profile settings, it works fine. It also works if I set a custom range that stays entirely within AM or entirely within PM, but not across both. Our team works in 6 AM to 2 PM shifts, so this is very inconvenient, especially since we use the 24-hour time format in Poland. On the screenshot , I'm selecting a range on the same day, from 6 AM to 2 PM — so it should work. Has anyone experienced the same issue or found a workaround? Maybe there is option to set the filter to 24h or any other solution

13 hours ago

Doug_in_Wellington_NZApprentice

asked in Automations and Workflows

How to display Lists or Tables in notes created by automation

55 minutes ago

shannon.mejiaSkilled Expert

jjmanciniCommunity Debut

asked in Portal/Knowledge Base

Disable video autoplay in Freshservice

101

5 hours ago

Wendy BarringtonApprentice

asked in Ticket & Workflow Management

Missing Description on Requestor Submitted Ticket

9 hours ago

Brian RApprentice

asked in Apps and Marketplace Integrations

Workday to Freshservice connector

503

11 hours ago

FinskiContributor

asked in Analytics

Filter - Custom Date Range Bug?

13 hours ago

Douglas.segerpalmApprentice

asked in Ticket & Workflow Management

Bulk clear data in specific SR field on closed tickets

Hi,By consideration for GDPR. In our onboarding SR tickets we have custom fields that contains sensitive data. Is it possible, using workflow and automation, to create a task that clears all data in these fields when the SR ticket has the condition closed?

245

13 hours ago

jeroen.heijboerContributor

asked in Ticket & Workflow Management

Task worfklow not working properly

Hello all, I have a workflow based on tasks, the flow is as follows: However, the action is not executed. When I look at the condition, I have correctly specified the following, in this case, a -1. This is also clearly visible in the task 'Planningstask’ in my ticket: Does anyone have an idea of what I might be doing wrong? This is want I want with the workflow: When the task planning has has been completed and if a service item contains any of those words, perform an action.

286

16 hours ago

JonOTop Contributor

asked in Assets

Automatically associate assets to incidents

Hello FreshService Bods! Its been asked before (But with no solution) but has anyone worked out how to automatically associate assets to incidents. We have hooked our monitoring product into FreshService and its busy logging tickets but I feel like I’m going backward if I have to ask someone to manually associate the assets ??? I’ve checked supervisor, workflows and alert rules but can;t see an easy way to crack it. We could code it up in PShell but I’m trying to avoid that, any thoughts ?

164810

19 hours ago

EmnaMaya453Apprentice

asked in Freshworks User Network San Diego

Issue with Magis TV APK Installation or Streaming?

I recently installed Magis TV APK to stream live channels, but I’m facing some issues. The app either crashes, buffers a lot, or fails to load certain channels. I’ve tried clearing cache and reinstalling, but the problem persists. Has anyone else experienced this? Any solutions to fix streaming issues or improve app performance?

1421

20 hours ago

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