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Scroll Bar Gone on Ticket Page

My scroll bar to the very right of the screen that is used to scroll the ticket page has disappeared. My coworker is also having the same issue.

2 days ago

T.BelevskaTop Contributor ⭐

published in Getting Started

How to migrate without disrupting your support team or customers?TOP CONTRIBUTOR TIPS

Hi Freshworks Community,From my experience, teams avoid disruption when they treat migration as a structured process, not a single technical event. Here are a couple of practical approaches to help your team migrate smoothly:1. Plan early and prepar

132836

3 days ago

LinnealvesApprentice

asked in Portals, Emails & Channels

Does anyone know how to configure images in help articles to display at full size on mobile devices?

I've reduced my images' size, but they're still getting cut off on mobile. I can't shrink them further. Is there any code or workaround I could use to fix this?

4146

8 days ago

KamakshiFormer Community Manager

published in Freddy AI in Freshdesk

Say hello to Saurabh Deshpande, our Community Expert in AI Implementations!

Hello Folks!I’m super thrilled to introduce @saurabh.deshpande, Senior Manager at Freshworks, leading AI Implementations!Saurabh has a wealth of experience in implementing AI-driven solutions and has been at the forefront of initiatives like the AI J

4707

11 days ago

sophiarose2583Apprentice

posted in Getting Started

LTO

yupiee

220

23 days ago

LeonLerApprentice

asked in Automations & Workflows

Slack channels are not showed in configuration

Hi,I’m trying to use the Freshdesk-Slack integration..I added some new public channels to our Slack in order to redirect the notifications there, and when I’m trying to add these channels to the Access Public Channels, they are not in the list of cho

148324

29 days ago

martinj_ukApprentice

asked in Ticketing & Agent Productivity

400 note limit (private & public) interactions

Has anyone else hit the 400 maximum number of public/private notes on a ticket?I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it’s been capped and the wo

2293

InstanderAPKApprentice

Instander APK V19.0 (2025) – Features, Updates & Download Guide

Have you ever wished Instagram offered more privacy settings, an ad-free interface or direct photos and video downloads? If so, you may be wondering how Instander APK differs from the official Instagram App. What special features does this modified v

148473

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abosticApprentice

Scroll Bar Gone on Ticket Page

My scroll bar to the very right of the screen that is used to scroll the ticket page has disappeared. My coworker is also having the same issue.

2 days ago

InstanderAPKApprentice

Instander APK V19.0 (2025) – Features, Updates & Download Guide

148473

asked in Ticketing & Agent Productivity

gir-vmaApprentice

Strange line break added on send

When I copy from GoogleDocs and paste in Freshdesk, and hit Send, a line break is added (when I hit Send, not on paste).See examples attached: the line break is added only when i have bold letters inside the text.Use case: we prepare email templates

230

asked in Automations & Workflows

biweteContributor

Which Push Traffic Network Gives the Best Value?

Hello everyone.I’m preparing to launch a few affiliate campaigns using push notification traffic and am comparing several advertising networks. My main concern is getting enough quality traffic to test offers without spending too much during the init

260

asked in Freddy AI in Freshdesk

Rich DowneyActive Contributor

Rename the 'Ask Freddy AI' button on the support portal

Is there a way to change rename this?

520

asked in Freddy AI in Freshdesk

Rich DowneyActive Contributor

AI Agent not displaying knowledgebase info correctly

HI, Getting some weird results where it is not showing all the info correctly, but close.in our KB, we have a article explaining how to map a network drive, then another article showing a list of all the standard drive mappings. All the drive mapping

430

asked in Automations & Workflows

halescaneApprentice

Handling timezone-sensitive customer workflows with external date-based tools

Hello everyone,I'm currently building a workflow where customers submit information through a web form and the data is later processed through automation rules and notifications.One challenge I've encountered is handling date- and time-sensitive inpu

420

DonnahillApprentice

Which Freshworks plan would you recommend for a small medical billing company?

Hi everyone,I'm evaluating Freshworks for a medical billing business and I'm trying to decide which plan would be the best fit.My company website is:https://smartrcmsolutions.com/We mainly want to manage customer inquiries, sales leads, and support r

snapinstainkApprentice