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How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Hi, is there any way that we upload custom font type into Freshdesk? Because we want to follow our company’s font to reply the customer. but the font is not in the default list.

1 hour ago

radhika.narayananSkilled Expert

Apps and Marketplace Integrations

Say goodbye to ticket duplication woes with Freshservice + Clone Ticket 🚀

Hey there, Freshservice folks!Welcome back to the second episode of "Appsolutely Connected With Freshservice" – your trusted source for ramping up your service desk efficiency with top-tier app integrations. 🛠️💼 Today, we're delving into the Freshservice + Clone Ticket integration. Are you tired of endless manual ticket updates and duplication? Well, we've got your back! 🤝 Freshservice + Clone Ticket is here to make your ticket management an absolute breeze. Ticket cloning expedites your resolution when inquiries are repetitive. IT agents can simply select the ticket type and auto-populate ticket fields for recurring question types, thereby cloning any ticket with a single click. Easily create copies of service requests or incident tickets in Freshservice while retaining crucial details like titles, statuses, descriptions, agent and requester names, attachments, tasks, and assets. ⭐ What can you achieve with this integration?Ticket cloning is a crucial step in reducing time to res

3432

1 hour ago

CJ WoodsContributor

Assets

Adobe Acrobat Software Asset

I wanted to see how other’s are managing their Adobe licenses. Adobe Acrobat shows up as a single detected version, but then adjust on the computer by what license the logged in user has.This causes issues for tracking the license in FreshService, as you can only have one license per contract assigned to a software asset. I’m perplexed why there are multiple options.How are other’s handling Adobe Acrobat licensing management?

6 hours ago

aaron_jhgTop Contributor

Ticket & Workflow Management

Chaser emails to end users

I am trying to set up our service desk wherby if we put a ricket status ”On Hold - Waiting end user” it will send an automatic email to them every X days asking them to get in touch. Then on the X day, the ticket will close automatically.

7 hours ago

amau5Contributor

Automations

Supervisor Rule: Requester does not respond after raising ticket

I can’t find anything on this and I’m hoping maybe someone else has come across this or that this can be something useful. I’m currently fighting an uphill battle with our requesters and not responding to tickets after they’ve been raised. I recently learned that the Supervisor Rules, when set to run using “hours since requester responded” will not fire since they have to reply AFTER they raise the ticket for the rule to function.Are there any conditions that people are using to combat something similar? I know there’s a condition that would filter just by how long a ticket has been in a certain status, but I don’t want that to be the only condition if possible.

8 hours ago

David PietrsCommunity Debut

Automations

Adding JSON New Lines to Placeholders For Web Requests

I’m attempting to take a string and use the expression node to replace commas with \n. Then udpate a custom object with that string using the web request node. When I send the call from Postman the new lines are recognized. When I send the call from the workflow the \n are recognized as characters. Is there a way to create a new line using placeholders in the web request node? First entry is from Postman. The second is from the workflow

11 hours ago

anupama.phalCommunity Manager

Freshservice Release Notes - July 2024Release Notes

Important update: The release of audit logs for the service catalog has changed and will now be available for all plans from the first week of August.Note: All the features/enhancements below will be available on Starter and Growth plans on July 16th, 2024 & on Pro and Enterprise plans on July 30th, 2024.Product version: 2024.R07L.01New Features and Enhancements Translate incoming tickets on the go with Freddy Copilot Respond effectively with Freddy Copilot’s improved reply suggestions Analyze and report on Knowledge Base performance Archival of Historic Tickets Auto Refresh for Tickets and Changes Extended Support for Lookup Fields Audit logs for Service Catalog Introduction of CAB APIs Field Sorting Enhancements Analytics Support for Change Planning Enhanced ticket privacy options Get access to multiple Sandboxes Enhanced Audit Log for Department Fields Audit logs for on-call services Additional filters on the alerts list page Disabling Take Action Featur

829333

11 hours ago

michaelmartelSkilled Expert

Automations

How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Hi, is there any way that we upload custom font type into Freshdesk? Because we want to follow our company’s font to reply the customer. but the font is not in the default list.

1 hour ago

radhika.narayananSkilled Expert

Apps and Marketplace Integrations

Say goodbye to ticket duplication woes with Freshservice + Clone Ticket 🚀

3432

1 hour ago

CJ WoodsContributor

Assets

Adobe Acrobat Software Asset

6 hours ago

aaron_jhgTop Contributor

Ticket & Workflow Management

Chaser emails to end users

7 hours ago

amau5Contributor

Automations

Supervisor Rule: Requester does not respond after raising ticket

8 hours ago

David PietrsCommunity Debut

Automations

Adding JSON New Lines to Placeholders For Web Requests

11 hours ago

anupama.phalCommunity Manager

Freshservice Release Notes - July 2024Release Notes

829333

11 hours ago

BaxterstreeserviceCommunity Debut

How do I....?

Issues Generating Reports in Freshsales

14 hours ago

suzanne.blinnApprentice

Ticket & Workflow Management

Disable email in the sandbox

15 hours ago

rhea.desouzaCommunity Manager

Announcements and Events

Freshworks Insiders - Avengers.... assemble!

Hellooo Ladies and gentlemen, gather 'round! Have we got news for you! (whispers dramatically) It's big, it's bold, it's... Freshworks Insiders!So, what is Freshworks Insiders, you ask? It’s not just a program, folks. It’s a movement. It’s where our most passionate customers become our most influential voices. Think of it as the Avengers, but for brand advocacy. And instead of saving the world, you are helping us spread the word. Which is almost as cool, right? What’s in it for you?Build your brand: Ever dream of showcasing your prowess to the masses? Well, grab your cape (or cozy blanket, we don’t judge) and get ready to shine! As a Freshworks Insider, you can strut your stuff through guest blog posts, webinars, and events.Sneak Peek, anyone?: You’re the first to get to know about our newest features. It’s like being handed the keys to the Batmobile before Gotham even knows it exists. Your feedback isn’t just valuable—it’s critical in shaping our tech universe. Connect & collabor

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15 hours ago

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How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Say goodbye to ticket duplication woes with Freshservice + Clone Ticket 🚀

Adobe Acrobat Software Asset

Chaser emails to end users

Supervisor Rule: Requester does not respond after raising ticket

Adding JSON New Lines to Placeholders For Web Requests

Freshservice Release Notes - July 2024Release Notes

Scheduled Workflow with Ticket Age

Issues Generating Reports in Freshsales

Disable email in the sandbox

How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Say goodbye to ticket duplication woes with Freshservice + Clone Ticket 🚀

Adobe Acrobat Software Asset

Chaser emails to end users

Supervisor Rule: Requester does not respond after raising ticket

Adding JSON New Lines to Placeholders For Web Requests

Freshservice Release Notes - July 2024Release Notes

Issues Generating Reports in Freshsales

Disable email in the sandbox

Freshworks Insiders - Avengers.... assemble!

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Freshservice Release Notes - July 2024Release Notes

Freshservice Release Notes - July 2024Release Notes

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