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#WinwithMarketplace : Freshservice

16 days ago

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Help Others

daithecwmApprentice

Freshdesk

Edit existing Sprout account self service portal content

First post here on Freshworks so a Big “Hi” to All!Also, apologies if this topic already appears elsewhere - have searched!OK - our Sprout account was opened some 4 years ago and is in daily use. The admin that set up our self service portal content has left and we wish to edit this content. Although the Portal is “active” - viewable by users - there doesn’t appear to be a way to edit the content.If there is a mechanism to do this - I may have missed this option - could you please let me know? Thanks. David Williams - Extinction Rebellion UK

4 hours ago

rhea.desouzaCommunity Manager

Welcome Lounge

Chapter 2: Navigate the waters - Understanding how content is organized.Getting Started

Hi folks. On today’s agenda is an excursion among the various categories available on the Community. I’m here to break it down so you can navigate the waters with ease and find success with our community! We’ve made some changes to the layout of our homepage, so you can access what’s important to you swiftly. Here’s an overview of what you can find in the Community. Tiles - All our products and interest areas are now nestled in one of these 6 tiles available on the homepage. Community Central: Before you begin your journey with the Refresh Community, this is your must-visit section to access our community guide and introduce yourself to your peers. Customer Experience: Direct any questions you might have around Freshdesk and it’s products right here. Sales & Marketing: As the name suggests, all things Freshsales, Freshmarketer and industry related is available.Employee Experience: Looking for information related to Freshservice and Freshteam? Jump right in. Academy: Your one-sto

11935

12 hours ago

kishorApprentice

Freshdesk Contact Center

How I get codes from winzo?

I am use winzo app last years but still i have issue face gaining code issue.

13 hours ago

Raj bhaiContributor

Freshdesk Contact Center

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Huguigvj

14 hours ago

subhikshaa.ganeshCommunity Manager

Freshdesk Contact Center Release Notes - April 2022Release notes

New Features and Enhancements Bug fixesNew Features and EnhancementsNote: All the features/enhancements below are available on Free, Growth, Pro, and Enterprise plans. Secure customer payments through the PCIPal appEnsure your business transactions are safe with the PCI Pal app. Compliant with PCI-DSS, the app protects the contact center from fraud, enhances data protection, and reduces the pressure on agents.More details here.Enable Live Dashboard for agentsReduce call wait times and improve customer satisfaction by enabling agents to access the live dashboard. With this enhancement, they can directly attend to high-priority calls without waiting for supervisors to assign calls. More details here. Bug fixes These were the bugs detected and they’ve now been fixed. Contacts created in the Omnichannel account weren’t reflected in the Freshdesk Contact Center account. When an incoming call to the agent was ignored during a parallel call, the customer call got dropped, and instead call r

8662

14 hours ago

iamzainApprentice

Freshchat

Is there a way adding Freshworks chat widget to a website built on Gatsby?

Some chat software providers have Gatsby plugin available, or their provided script works without issues when included in html.js using React Helmet. However, some (Freshworks, for example) provide a script that gives 'unexpected token' and 'expression excepted' errors. My question is whether there is a simple way to alter the code to make it work or not?The code below includes a chat widget script provided by Freshworks that is included in Helmet before closing body tag. <Helmet> <script> function initFreshChat() { window.fcWidget.init({ token: "5df26417-e127-480b-a0ff-d21908f5030f", host: "https://wchat.eu.freshchat.com" }); } function initialize(i,t){var e;i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.eu.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e))}function initiateCall(){initialize(document,"freshchat-js-sdk")}window.addEventListener?window.addEventListener("

15 hours ago

Kaley WhiteContributor

Choose display fields in contacts tableNew

I would like to choose the contact fields to display in the contacts table. My use case is that I want to see two of my custom customer fields, “Role” and “Activation email sent,” so I can easily determine which contacts I need to send an activation email to. Adding diplay fields would crowd the table, so I’d also like to hide other, irrelevant fields, such as “Facebook” and “Twitter.” A dynamic column name filter similar to Mixpanel’s would be handy!

1 day ago

copiousApprentice

Associate Existing Asset to Purchase OrderNew

We need to be able to associate an already discovered asset to a Purchase Order. Your customers need this in order to bring in historic information or fix data that is entered wrong. The solution was developed for a VERY specific workflow, but lacks the flexibility for real world operations.NOTE: The suggestion to “delete the existing asset and add it again through the PO” is not a reasonable solution.

1 day ago

tommyvanaukenApprentice

Freshdesk

Is there a way to get the full DOM so I can edit the html of specific dropdowns?

I want to edit the ticket page so that instead of a dropdown it is cards that users can click to submit specific types of ticket (linked to the built forms). I’m unfamiliar with the liquid language and anyways don’t know the internal schema of the database so can’t really use that language to attempt what I’m trying to do.

1 day ago

Steve0nzApprentice

Freshsales

Tracking code doesnt work on Google Tag Manager

Hi, I am trying to install the tracking code on GTM and it’s giving me an error “Invalid HTML, CSS or JavaScript found”I am using a custom HTML container and have inut the following text that is supplied by FreshSales <scriptsrc='//au.fw-cdn.com/XXXXXXX/XXXXX.js'chat='true'></script>When I try and push to live, GTM gives me the following error:The workspace has the following errors:Type Location Description Invalid HTML FreshSales Invalid HTML, CSS or JavaScript found

1 day ago

daithecwmApprentice

Freshdesk

Edit existing Sprout account self service portal content

4 hours ago

kishorApprentice

Freshdesk Contact Center

How I get codes from winzo?

I am use winzo app last years but still i have issue face gaining code issue.

13 hours ago

iamzainApprentice

Freshchat

Is there a way adding Freshworks chat widget to a website built on Gatsby?

15 hours ago

tommyvanaukenApprentice

Freshdesk

Is there a way to get the full DOM so I can edit the html of specific dropdowns?

1 day ago

Steve0nzApprentice

Freshsales

Tracking code doesnt work on Google Tag Manager

1 day ago

stanleynApprentice

Freshservice

How to create Purchase Order for Existing Asset

Hi there, We are new to FreshService and I have a question. We have an agent discovered Asset. I was wondering how can I create and associate a Purchase Order with this? I know I can create a Purchase Order and receive it into our inventory but once I put in the Serial Number it says this asset already exists. I tried searching the Forums and Help Topic but no luck on this exact issue.Thank you!

1 day ago

NilpanApprentice

Freshdesk

SamsamuelApprentice

Freshchat

What Are Some Common Elements of Successful Kids' Book Cover Designs?

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1 day ago

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