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Welcome to the Freshworks Community!

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Customer Sat Survey: “{"code":"internal_error","message":"We're sorry, but something went wrong."}

HiI’m testing the CSAT survey and after answering the CSAT survey questionnaire in email we are getting redirected to a page which has “{"code":"internal_error","message":"We're sorry, but something went wrong."}”. Can you help me out please?Kind regardsThomas Decamps

Freshdesk - Report problems

Customer Sat Survey: “{"code":"internal_error","message":"We're sorry, but something went wrong."}

Freshdesk - Report problems

Only some emails not converted into tickets

Ask the Freshdesk community

Report - agent visibility

Hi,I think helpful to configure which single users can access to the reports, also for the curated reports.Now that’s possible only for role and not for users.Regards,Davide

Freshdesk - Report problems

it’s true whatsapp business is free it’s true?

Hello, I already have WhatsApp business if I buy estate plan of freshchat it’s free?

Ask the Freshchat Community

Ideas - Call tagging from Mobile APP

Hi team,We would use the call tagging from Mobile APP (iOs, Android).Regards,Davide

Freshcaller Product News and Updates

ticket.portal_url contains https when it should contain http

Freshdesk - Report problems

Call tagging from Mobile APP

Please deleted this question. I reopen under correct section.

Freshstatus ideas (feature requests)

Top React js development company

QuikieApps is the top most ReactJS development company in Bangalore, India and provides trustable Reactjs development services to build web applications which can scale your business growth.

Freshchat Tips and Tricks

Problem with custom app to connect with pipedrive

We are developing an app to connect pipedrive with Freshdesk, but I am stuck with this problem: Cannot set property 'apiToken' of undefined.Note. This is the server.js code that is running locally at server side const pipedrive = require("pipedrive") exports = {getNote: async function (payload) {...

Freshdesk Custom Apps

Slack channels are not showed in configuration

Hi,I’m trying to use the Freshdesk-Slack integration..I added some new public channels to our Slack in order to redirect the notifications there, and when I’m trying to add these channels to the Access Public Channels, they are not in the list of choices.Any idea on what the problem might be?This is...

Freshdesk - Report problems

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Freshdesk

Welcome to the Freshdesk community forums

About the Freshdesk community

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Freshdesk Early Access Program

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Freshdesk API

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Freshdesk Ideas

If you've got an idea or a suggestion on what you'd like to see in Freshdesk, leave your thoughts here. Hit "follow" to see what the community thinks about your ideas and how they evolve.

Ticket- list view, details, advance ticketing

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Email and Canned responses

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Freshservice

Welcome to the Freshservice Community! We’re on a mission to make your ITSM desk faster, smarter, and better. We want to build a community of users to suggest improvements, test new features, report bugs, and help other members