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Welcome to the Freshworks Community!

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content_type.label.conversation Introducing EAP for Quality Coach!

What is this feature? Quality Coach is a customer service quality assurance feature on Freshdesk that provides a seamless and integrated experience to review and improve the quality of agent interactions and identify skill gaps⁠—all in a unified interface that helps reduce the evaluation effort of c...

Freshdesk Early Access Program

Auto Reply

This is very basic question if I just want to setup a auto-reply email to anyone who sends in a ticket or emails support, how would I do that?

All aboard Freshworks CRM

content_type.label.conversation Ticket not sent to Slack channel on Group assignment (New Slack integration)

Hi Using the new Slack integration. Workflow:1. Customer sends e-mail to support e-mail2. Our support coordinator assigns Group. Expected behaviour: notification gets triggered to connected Slack channel. What really happens: no notification is sent. Notification to Slack is sent only when an agent...

Freshdesk - Report problems

content_type.label.conversation Errors Importing from Zendesk

Hey guys, A few weeks back I managed to get >90% of out last few years Zendesk tickets imported. Just finished the code to convert phone calls to tickets so I thought I'd import the last 3 weeks tickets, comes to ~250 so not many. It doesn't seem to import any of them! They all error with:...

Freshdesk - Report problems

content_type.label.conversation E-mails sent from Freshdesk are marked as SPAM in hotmail

Hi There, We use Freshdesk for our customer service. We have multiple g-suite (google) mail adresses which we use in Freshdesk. They are verified and we use our own gmail server. Also DKIM is configured and verified. When we sent an e-mail from freshdesk to a hotmail acccount it is marked as spamm....

Freshdesk - Report problems

content_type.label.conversation How can I get a custom status text instead of an integer ?

Hello. We have created a few custom statuses, besides the standard ones. When I query the ticket 403 with, say, https://support.etc/a/tickets/403 I get a number instead, as in: "cc_emails": [], "fwd_emails": [], ... "company_id": 77001042316, "status": 8, "subject": "some subject", ........

Freshdesk API

Open questions

What opportunity provide to new seller as while advertising new custom app?

Hi, new seller here and want to advertise with freshwork a custom app what opportunity will be provided to new seller in sense marketing, advertising and packages?

Freshdesk Custom Apps

Mapping new Contacts to Groups with OKTA for auth

How to's & Best Practices

Portal Customization

Hello,I would like to customize the portal by filtering the cards according to the user, the membership of a group, etc.I only know how to do it by hiding the cards with this script:<script> CARDS = CARDS.filter (function (item) { return item.url! = '/ support / approvals / pending' &...

Ask the Freshservice community

2 Teams in the same sales process

Hello community, We are looking for to set one team to prospecting and then another to negociate and close deals. The idea is to have to specialized teams, so in this case team A will be working with the prospect until it got qualified. Then another team will continue the process and will close the...

Ask the Freshworks CRM community

Redirect callers directly to the voicemail

Hi,Do you know how I can setup freshcaller in order to redirect callers directly to the voicemail? Without Welcome Message.Regards,Florent

Ask the Freshcaller Community

Send Email functionality in Workflow Automator Action

When raising a service request, In the Automator Action bit we can send an email (Send Email to). I need to send an informational email to specific contacts (not agents) containing the details of the Service Request . I would like to include the details from the Service Request in to the email body...

Ask the Freshservice community

How do I hide the freshchat widget on certain pages of my website?

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

Ask the Freshchat Community

What are the top reasons for businesses to migrate towards cloud services?

Experts of app development and cloud development working at leading Dallas mobile app development companies reveal the following reasons why businesses migrate towards cloud services: Cost savings. Scalability and flexibility. Accessibility. Reliability.

Dev Ops

What is the difference between Teams, Departments/Sub Departments, and Business Units?

Is there a hierarchy or relationship between them? Do I need to use them all? It’s very confusing to have all these options as part of the set-up…. Please advise on the best way to use these.

Ask the Freshteam community

Want to know about the Premium plans and Payment methods

HiI am on trial right now but I want to upgrade immediatly as I want to use it on my website.So please tell me about packages and other question is thatPlease tell me about payment methods which you will accept.Thanks

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About the Freshdesk community

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Freshdesk Custom Apps

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Freshdesk Early Access Program

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Freshdesk - Report problems

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Freshdesk API

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Freshservice

Welcome to the Freshservice Community! We’re on a mission to make your ITSM desk faster, smarter, and better. We want to build a community of users to suggest improvements, test new features, report bugs, and help other members