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BregtContributor

Change asset type field depending on the hostname using automation

Hi everybody,Does anybody know how I can change the asset type depending on the hostname using automations, or any other way?all our laptop hostnames begin with LT all our desktop hostnames begin with PC all our server hostnames begin with SRV Any help would be greatly appreciated 😁Kind regards,

8713

1 hour ago

jrangelCommunity Debut

Sales Emails

Adding a "forward to friend" button in email campaign

I am creating a newsletter via Freshsales suite. Is there a way to add a “forward to friend” button to the email template?

1 hour ago

scott77Community Debut

Knowledge Base

URLs that should be visible without a login force a login page

We make most of our KBAs external-facing, however there's a couple of links that redirect to a login page, when we don't want them to.We seem to have visibility configured in our portals correctly; however when a customer who is not logged in (most of our customers do not log in, almost all KBAs should be visible externally without authentication) attempts to access a visible to all link, a login page appears. What customers see: When they click that link, it takes them here: So I went to take a look at the visibility settings for that folder...That folder’s settings: That Category's settings:It's in the correct portal, has the correct settings, so why can't unauthenticated users see the folder?

2 hours ago

KJCSkilled Expert

Automations

PowerAutomate - Create Onboarding Ticket

Hi All,Can anyone advise how to create a new onboarding ticket through PowerAutomate?When a new item is create in a SharePoint List, get the users details Make a POST request to create an onboarding ticket containing user details from the SharePoint List. The request must come from the users manager and not the service account that runs the PowerAutomate. How would I generate the request from the users manager?If anyone can advise how best to achieve this, or has done this before and can help, that would be great! I need to have something in place by next week. Many thanks

444

4 hours ago

ahynesApprentice

Portals, Emails & Other Channels

Customer Portal - Sort Messages Feature MISSING

Since the agent portal has a feature to sort replies and comments by date (most recent or oldest), it would be nice to have this feature for free in the agent portal.To expand further, when you visit the customer portal, what you see is the oldest message on the top of the webpage here: What is missing is a way to sort the messages in any way, this is rather incovieneint for customers with very long threads and hundreds of messages. They need to scroll all the way to the bottom of the page to see the most recent response in this view. Furthermore, a customer could sort their tickets by oldest - newest or vice versa. As you can see below, this feature exists for tickets in the customer portal, but not for replies.

833

6 hours ago

phongshaderContributor

Automations

string creation in Expression Builder

I want to create a string group-<vari1>-<var2>@thing.com. What I’ve got in expression builder is (‘group-{{R1.group}}-{{R2.role}}@thing.com’) but the output is group-’<var1>’-’<var2’@thing.com what I want is group-<vari1>-<var2>@thing.com. How do I change the expression to get the desired output?

162

7 hours ago

shannon.mejiaSkilled Expert

Analytics

Adding Tasks to Dashboard

On the main Dashboard page, I do not see any widget that allows to put Tasks lists or To Dos on the dashboard. Tasks can only be seen through the “My Work” section. How can I add tasks to the Dashboard view?

1651

19 hours ago

anupama.phalCommunity Manager

Freshservice Release Notes - Oct 2024Release Notes

Important update: The release of Jira SaaS Integration has changed and will now be available on November 15th, 2024.Note: All the features/enhancements below will be available on Starter and Growth plans on October 15th, 2024 & on Pro and Enterprise plans on October 28th, 2024.Product version: 2024.R10L.01New Features and Enhancements Enhanced Freddy Copilot Reporting Intent-based Reply Suggestions Consumption of day passes and usage history Requester and Agent data export access controls Restrict API key access for agents Export reports with real-time filters in Analytics Set custom incident/major incident values in alert workflows Minimize situational noise with alert suppression Modify on-call email notifications Modify incident end time when resolving a Status page Incident Jira SaaS Integration Upgraded .NET for Linux and Mac agents Unique URLs for Project Reports Curated Report on Project Agile Metrics Integrate Freshservice with your Mobile app New HCM C

507016

21 hours ago

AlberMoreMontApprentice

How do I....?

Images sent from Freshdesk are not showed in the recipiente's email

Hello.When I create and send an email from freshdesk and put some images on it, the images are showed correctly in freshdesk, but tehy didnt show in the recepiente´s email and just appear a little icon of a broken images. In the next image you can see that: Can you guide me to solve this issue? Thank you.

203

21 hours ago

AleksSKContributor

How do I....?

Changing CSAT Ticket Module Colors on a Dark Portal Theme

Hello everyone,We use a custom dark theme for our Freshdesk help portal, and while logged in, in the ticket view, our users see the CSAT module on the right with a white background, which makes it too aggressive and text not visible (see the screenshot below).I currently don’t have access to development time to help me, so I wonder if I could change it somehow myself having access to the “edit theme” functions as the Admin of our Freshdesk system.Any ideas would be greatly appreciated!Merci 💙

367

21 hours ago

jrangelCommunity Debut

Sales Emails

Adding a "forward to friend" button in email campaign

I am creating a newsletter via Freshsales suite. Is there a way to add a “forward to friend” button to the email template?

1 hour ago

scott77Community Debut

Knowledge Base

URLs that should be visible without a login force a login page

2 hours ago

ahynesApprentice

Portals, Emails & Other Channels

Customer Portal - Sort Messages Feature MISSING

833

6 hours ago

phongshaderContributor

Automations

string creation in Expression Builder

162

7 hours ago

shannon.mejiaSkilled Expert

Analytics

Adding Tasks to Dashboard

1651

19 hours ago

AlberMoreMontApprentice

How do I....?

Images sent from Freshdesk are not showed in the recipiente's email

203

21 hours ago

AleksSKContributor

How do I....?

Changing CSAT Ticket Module Colors on a Dark Portal Theme

367

21 hours ago

NinaworksTop Contributor

Portal/Knowledge Base

Show newest published Articles on the portal

Hello,I’ve found this article about how to show trending topics from the knowledge base on the portal. It shows: {{#renderFromApi url="/support/v2/solutions/articles/popular" method="GET"}} <section id="solutions-banner"> <h2>Trending Topics</h2> {{#this}} <a href="{{#if external_url}}{{external_url}}{{else}}/support/solutions/articles/{{id}}{{/if}}" class="card solution-card"> <div class="elem-inline-mid"> <h3>{{title}}</h3> <p>{{description}}</p> </div> </a> {{/this}} </section> {{/renderFromApi}}With some tweaking I managed to get it working. Would it be possible to get the newest published articles to show them on the portal?

653

22 hours ago

Mr.Southern86Apprentice

Automations and Workflows

activation email within automations

I’ve been using Freshdesk now for 18 months and it’s great. We’re really seeing the benefits and starting to onboard more clients and products. However, with expanding this is now throwing up some problems as the products differ. For example I have two products, Product 1 where I want customers to sign up to the portal and have multiple interactions. Product 2, I want the customer to share information one a singular transaction and nothing more. The problem stems from the activation email, it will email both customers after 5 minutes and invite them to sign up.Product 1 has a need for this activation email, Product 2 does not and this creates confusion. If we could skip activation email via the automations (like we skip notification email) this will help solve my problem.

281

1 day ago

adrianSYAApprentice

Ticketing & Agent Productivity

AutoAssign tikects to me

Hello, I am trying to assign a ticket to myself but the assignment email is not sent to my email box and I cannot track it from Outlook. This does not happen if the same ticket is assigned to me by another agent. Is there anything that can be done to get the email sent to me even though I am assigning it to myself? Thank you so much

161

1 day ago

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