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Does anyone know how to change the default use of terms like ‘knowledge base’ and ‘submit a ticket’ within the Freshdesk help center?

Global Settings → Service Desk Rebranding (Under Account Settings) → Customize Support Portal

Thanks.  I don’t see a Global Settings section within Freshdesk.   We have an admin section, with a helpdesk setting areas, but I’m not seeing the options you are mentioning.  Any ideas?

​@tjrhewitt249 I’m running into the same question as you. Did you find a solution?

It’s not possible at the moment.

 

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