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Chatbot and AI

Using Freshchat

38 Posts
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38 Posts

Mrinalini GApprentice

published in Chatbot and AI

A Chronicle of Conversational Platform Evolution

Hello Freshworks Community!!!I am Mrinalini and I’m a Solution Engineer in Freshworks specializing in Customer Suite of products- Freshdesk, Freshchat, Freshcaller, and the Customer Service Suite. With this blog, I would like to delve into how the evolution of conversational platforms from rule-based systems to intelligent virtual assistants has revolutionized customer engagement. Chapter 1 - Journey from Rule-Based Systems to Intelligent Virtual Assistants Over the years, conversational platforms have undergone a remarkable metamorphosis, transitioning from basic rule-based systems to advanced and intelligent virtual assistants. This transformation has been fueled by technological advancements, especially in the fields of artificial intelligence (AI) and machine learning (ML). Evolution The transition from basic chatbots to sophisticated virtual assistants represents a notable evolution in conversational platforms. While early chatbots relied on predefined responses, modern virtual a

jorenwoutersApprentice

posted in Chatbot and AI

Freshchat: One of the Best WhatsApp Chatbot Tools in 2025 (See Why)

Hey Freshworks Community!If you're using Freshchat to answer questions, I just dropped a video. It compares the 6 best WhatsApp Chatbot tools in 2025 — And yes, Freshchat is on the list!Spoiler: there's a reason why it's a top contender 😉You can watch it here: https://www.youtube.com/watch?v=gfyeIrRj1Z8 Please let me know if you agree with my take on Freshchat and if there's a tool I missed. I'd love how you're using it in your own business!

pgielkensApprentice

asked in Chatbot and AI

Whatsapp freschat and mobile

Hi,We have whatsapp in freshchat combined with freshdesk. All works fine.Can we install whatsapp business on mobile phone so we can use both. Offcourse the same business number.How to handle this?Any suggestion will appreciated?

UsmanGhaniApprentice

asked in Chatbot and AI

Issue with Chatbot Self-Service Widget - Help with Configuring CSP?

Hi everyone,I’ve been working with the Freshworks chatbot self-service widget on my site, and I’ve encountered a bit of a roadblock regarding Content Security Policy (CSP) configuration.To provide some context: we recently decided to move from a third-party service to Freshworks’ native chatbot platform. However, after setting up the widget, users have reported that the chatbot isn't loading properly on certain pages, especially when accessed through specific networks. After some investigation, I suspect this might be due to CSP settings that need to be adjusted.I’m looking for some guidance on how to ensure that the required URLs are properly allowlisted. If anyone has dealt with this issue or has detailed steps on checking and updating CSP configurations for the widget, I would greatly appreciate your input.Here’s what I’ve tried so far:Checking if CSP is enabled through the console. Attempted adding the suggested URLs to our policy, but the issue persists.Additionally, here’s a link

HryhoriiApprentice

asked in Chatbot and AI

Turn off unnecessary cookies for Freshchat web widget

Freshchat web widget store a lot of different cookies. Are all of this cookies Strictly Necessary Cookies? If not, can I turn off some of this cookies from web widget to decrease load on user. For instance, google analytic cookie _ga or Freshdesk analytics cookies started with zarget_.

m.klinzingCommunity Debut

asked in Chatbot and AI

filling costum fields via a chatbot

Hi,I was wondering if anyone works with custom fields within the contacts and with the chatbot. Does anyone use the chatbot to retrieve information and fit it into the corresponding (custom) fields?Cheers,Max

pg.96Apprentice

asked in Chatbot and AI

FreshChat and FreshCaller

Hi.. Can we use the same whatsapp number (for integration) both in FreshChat as well as FreshCaller?If yes, then :1. What are the possible limitations ? for example, challenges with incoming and outgoing calls ? If not, then:1. Will we keep receiving calls and make calls on the same as we continue one number for both freshchat and freshcaller?2. How does this change the experience for an agent as well as for customers? Will they face any problem while calling or chatting on the same number?

pg.96Apprentice

asked in Chatbot and AI

We are self-implementing the FreshChat for one of our project teams, we have completed the bot design however, tasked to perform UAT without a demo number in place. May I know if there is a way to still carry out the UAT without having a demo number in place? Is it possible to integrate one number for testing and then dis-integrate it after successful UAT. Will we be able to integrate original numbers later on and go live or will there be additional steps to cover that I should be aware of?

MedulaApprentice

asked in Chatbot and AI

Going back to Chatbot after live chat session

So I’ve managed to integrate a simple FAQs in my chatbot, which allows the user to click the question, get the answer and then go back to the questions, but once the user starts a Live chat session with the Support team, they can’t go back to the bot FAQs.Is there any way I can make the customer go back to the bot FAQs after the chat session? Or how can I make the customer create a different session from his side and open Chatbot again.Thank you in advance to anyone who can help out.

AdewasApprentice

asked in Chatbot and AI

Question repeating itself

Hello, please help me. I set up a flow with text as respond so that whenever a user ask a question, the bot will answer but the bot keep repeating the question after providing an answer, how can I stop this?

techsupportufiApprentice

asked in Chatbot and AI

freshchat google sheets integration

Hi there! I am looking for a way to capture user input into Google Sheets in a WhatsApp bot or a similar integration with Excel sheets.

SantiagoricomtzApprentice

asked in Chatbot and AI

Attach contact in a bot conversation

Hi! I would like to know how can I attach a contact from my database into a Bot conversation. For example, If one person choose “Solvi” option, I want to reply him with the phone and email from this contact (I already created all of them in my database)

chatanamousApprentice

asked in Chatbot and AI

Re-entering chat session

I have the following issue: we’ve published a chatbot with a certain amount of flows which can be closed by the user himself. The session will be solved from that point and the chatbot will be shown minimized (so the user can still have acces to it anytime).However, when the user clicks on the minimized chatbot, no new session will start and the whole chatbot acts buggy (because we havent thought about ‘re-entering’ the session).We want to show the user the first flow again, but we don’t have an idea how to fix this problem.Does anyone know how to solve this?

Joro NenowApprentice

asked in Chatbot and AI

Hiding conversation bot of different websites

Hello there!So me and my team are supporting few different websites.We will have the chat widget branded for the each site, and we want to have different bots on each website.As the conversation bot is using topics and the topics are shared if the language is the same, I cannot seem to figure out a way to make different bots for the different websites.Is there a way to trigger bots or bot flows based on site id or is there any other way for me to achieve what we need?

Terry N McKellarApprentice

asked in Chatbot and AI

Troubleshooting Freshworks API Integration Issues

I'm encountering issues with the Freshworks API integration on my website. Has anyone experienced similar challenges, and how did you overcome them? And also can Has anyone used Freshworks products to automate workflows and improve efficiency in the context of a file download website like FBReelDownload?

FreedetectorApprentice

asked in Chatbot and AI

22 Guaranteed Ways To Make Free Ai Content Detector Easier For You

Are you curious if an AI or a human writes the content? Free AI Content Detector is a way to detect whether an AI or a human writes the content. try it now!

adjjApprentice

asked in Chatbot and AI

Unable to create Chatbot buttons from api response

I am trying to create a chatbot for whatsapp in freshchat. I am trying to render buttons according to response from api. I am using the process as can be seen from the demo bot dialogs. I am using an array returned from api as the button name. Everything else is working. except the buttons ae not rendered in the bot dialog in whatsapp. Please help if you can. Thank you

Chris S.Skilled Expert

asked in Chatbot and AI

variuos freshchat questions

Hello,Today we had a meeting with a customer about Freshchat and their Chatbot.During this meeting, I've seen a few strange behaviors…Like when we've changed something and ticked on preview, the bot always started at Flow 1.1In our training environment, however, our bots always start the preview from the point where we have edited something.So say if you add a Flow 5.5 and want to check that, you just click on Preview it starts the preview at 5.5 and not on 1.1Is this a change that i've missed? or is this a setting that we can edit?Secondary, we've noticed that we cannot delete a pointer that is set.So, if the customer creates a flow (say 5.5 again) and then selects that when choosing option 1, the next step should be flow 6.1 and afterwards sees that it should be 6.2, it is not editable. Do we miss something, or is this normal behavior?Looking forward to hear from you!GreetZ!Chris.

dankhanApprentice

asked in Chatbot and AI

Can we trigger a bot with a push notification?

Hi,I don’t know if my idea is feasible or not but I wanted to trigger a chat bot using our app’s push notification.We have integrated freshchat into our app via deeplinks and it’s working fine. To leverage freshchat’s chatbot feature, I had this idea to create a chatbot that show customized plans to a visitor based on their previous activities within our app.The idea was that once a user performs a certain activity, it triggers a push notification that lands a user directly into our freshchat window and thereby triggering a chatbot that shows customized plan to that user.I don’t how much of it is possible since I am quite new to this.Any help in this regard would be appreciated.

J.SotomayorApprentice

asked in Chatbot and AI

Is there any way to Train Freschat Bot effectively?

I have followed the documentation. I've gotten some support responses, but haven't found a way to make my bot "smarter".It only works under closed answers.Has anyone managed to make the bot more like an AI bot that responds to pre-trained language phrases?

otronicsApprentice

asked in Chatbot and AI

Start again button not showing

Hi there,The Start Again button appears to be missing from our freshchat bot. Any ideas on how to get this back?We’ve tried in Chrome, Brave, and Firefox.Many thanks

sgutierrezTop Contributor

asked in Chatbot and AI

Condition to limit the sign up only to specific country via Chatbot

Dear community,I am creating a chatbot that allows customers to sign up in the website. The chatbot is asking for email and phone number. I want to limit to only Belgium numbers, which starts with +32 with the country code. How can I add a condition that if the requester enters a non Belgium number it follow to a conversation that he can not register and if it is Belgium number then it allows the registration. I have tried using the function Contains and then the condition: When I test it, the bot says True if I start with +32 but it redirects always to dialog 7.1. If I enter non Belgium code, it says false and correctly redirect to 7.1. I don’t know how to make to go to dialog 3.1 and also to hide the true/false answer, Is there maybe another way more simple to do what I am trying? Thanks!

johnindallasSkilled Expert

asked in Chatbot and AI

NEED IMMEDIATE ASSISTANCE - Launch ChatBot with a Button

Hey guys - We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button. The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window. As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process? I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have. To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well. Fingers crossed someone has done this and am hoping we can do it with minimal effort. Thank you in advance!! John in Dallas Texas

Adam ZApprentice

asked in Chatbot and AI

Repeating Hello Flow during chat sessions

Hi All, I recently deployed a self-serve bot to my company’s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I’ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat/inactive flow I created, however, the inactivity timer isn’t being triggered either. Any ideas as to what I may be missing?

PerVSageApprentice

asked in Chatbot and AI

Freshdesk Chatbot API

Im new to freshdesk, currently implementing our APIs in freshdeck chatbot, is there a way for me to whitelist only freshdesk chatbot IP to access our APIs. cant seem to find the documentation for this.

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