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Has anyone used the Tenable Connector App?

Curious if anyone has utilized the Tenable Connector App within Freshservice. We are working with the app in our Sandbox and attempting to configure the Recipe’s, but are running into exceeding the 500 tasks allotted. For testing, we are wanting to

Almond Theme for Freshdesk Portal

Hi everyone, just wanted to share our new theme for Freshdesk. Click here to preview this theme. The Almond Freshtheme emphasizes simplicity, balance, and alignment. Highlight only the most necessary content and features. It comes with six custom blo

HammadApprentice

How to change the language of freshwork chat widget dynamically (on the fly)?

How I can change the language dynamically without initializing the chat wdiget, It works but widget closes.Don’t want widget to be closed, using it with react js.Any latest documentation?

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4 hours ago

AlbertTaylorApprentice

Migrate Exchange Mailboxes to Office 365Closed for Voting

The best way to migrate Exchange mailboxes to Office 365 is to use an automated solution that would easily migrate from Exchange to Office 365 mailboxes. One tool that does this and offers numerous other exclusive features is Shoviv Office 365 Migrat

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5 hours ago

Kamakshi VCommunity Manager

Announcements and Events

Let's reflect on a specific change your team made in the past year that positively impacted collaboration!

What is the one change your team made last year that improved how you work together, and that you want to carry into 2026?

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5 hours ago

Kamakshi VCommunity Manager

Getting Started

[POLL TIME] What’s your Go-To Doc Tool?1 Min - POLL | ESM

Hello Folks!!Select all that apply below, and feel free to mention anything not listed in the comments!

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22 hours ago

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mattpayneRJTop Contributor ⭐

How are people clearing out old requestors?

Happy New Year All! I have had some time to think over the festive period and was wondering how people are managing their requestors? I am finding that we often have employees emailing in from their personal email addresses which in turn creates them

101

1 day ago

rhea.desouzaSkilled Expert

Welcome

What can the Refresh Community do for you?Getting started

Have you heard of Jaime? He's been seen around the Freshworks LinkedIn page sharing his experience with and insights into the Refresh Community.Here’s how the community has helped him - Network. This is your golden opportunity to connect with peers,

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Better ticket redirection when in restricted groupsNew Idea

Medic1334Top Contributor ⭐

Recently dealt with a couple issues from a user who is trying to access a ticket that was routed to a restricted group. This user is an agent.If the user tries to access the ticket via the email that was sent on creation it (we are using {{ticket.url

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Being able to sort on all columns in Tickets table viewOpen : Open for Consideration

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NicoTerraIndexApprentice

On the tickets table view, you can only sort the tickets on a few columns, like date created, priority and status.But it would help a lot if I was able to sort on any column, including columns from custom fields I've added.For my situation; I've crea

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80834

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joshvengleySkilled Expert

Has anyone used the Tenable Connector App?

Curious if anyone has utilized the Tenable Connector App within Freshservice. We are working with the app in our Sandbox and attempting to configure the Recipe’s, but are running into exceeding the 500 tasks allotted. For testing, we are wanting to

HammadApprentice

How to change the language of freshwork chat widget dynamically (on the fly)?

How I can change the language dynamically without initializing the chat wdiget, It works but widget closes.Don’t want widget to be closed, using it with react js.Any latest documentation?

132

4 hours ago

M

mattpayneRJTop Contributor ⭐

How are people clearing out old requestors?

Happy New Year All! I have had some time to think over the festive period and was wondering how people are managing their requestors? I am finding that we often have employees emailing in from their personal email addresses which in turn creates them

101

1 day ago

DajiDaalApprentice

How can I automatically assign tickets to my team lead in Freshdesk?

Hi everyone! I’m trying to set tickets to always go to the Pkrapp team lead first using workflow automations. I tried X and Y but it didn’t work. Anyone found a solution?

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Trevor CooperTop Contributor ⭐

Stopping non-user requesters

Ok another long term scenario I still cannot resolve and curious if anyone else has this issue and foudn a solution. Lets assume we have an azure AD tenant with 6000 actual user accounts and 3000 shared mailboxes. We can use azure provisioning to au

evgen12Apprentice

How to change the language of freshchat dynamically (on the fly)?

in order to set the language of freshchat during initialization, it is enough to specify<script> window.fcWidgetMessengerConfig = { locale: "fr" } </script>The documentation (https://developers.freshchat.com/web-sdk/v2/#multi-lang) says t

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Wayne RobinsonContributor

How to Apply an SLA to an Incident based on Service in Freshservice

How do I configure Freshservice to use the SLA assigned to a Service listed as an Impacted Service in an Incident? I do not see Impacted Service as a Trigger option on an SLA in Admin → SLA and OLA Policies.In our previous ITSM system we setup SLAs

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MichaelJMTop Contributor ⭐

Approval Groups - where are they stored?

I’ve been digging through documentation and cannot find the answer. We’ve only ever used manual approvals in the past, but with recent changes, we now need to create ‘Approval Groups’, even when it’s only one approver. Problem is, all Agents have the

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Ticketing & Agent Productivity

TlautApprentice

looking for filter combinations

I’m hoping there is a way to create a single ticket view that has multiple filter combinations.For instance,We’ve got a number of Agents I’d like to see all tickets that I’m an agent for that aren’t closed or resolved, but also see any tickets regard

jstlContributor

New Requestor Option Disappears

Hello, Suddenly the New Requestor option is unavailable. When going to Admin then requestors the New Requestor button will show briefly then disappear. This happens in FireFox, Chrome, and Edge. It is only happening on one device. Any suggestions on

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