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🎄 Community Holiday Series 🎁

Celebrate the season with us! Join holiday polls and fun conversations,
all month long!

It's that time of the Year !!!! Welcome to the #CommunityHolidaySeries [POLL]

Our #HolidaySeries starts now! We’ve lined up engaging polls and thoughtful conversations all month long. Your voice makes this community thrive—join in and keep the energy going!  

What holiday-specific processes or workflows does your team implement to keep response times fast and CSAT high?

To support our knowledge-sharing community, we’d love to learn how your team navigates holiday or other peak-season rushes. Your strategies can help others across different industries stay prepared and deliver great customer experiences. Please share any processes or workflows your team uses to stay responsive and keep CSAT high, such as: Seasonal staffing or schedule adjustments Triage, routing, or prioritization methods Training, readiness, or knowledge-base updates Automation, tooling, or workflow enhancements Communication rhythms that help the team stay aligned Creative solutions or lessons learned from past peak seasons Your insights will help the community swap smart ideas, stay sane during the rush, and keep delivering the kind of customer magic that makes the season bright.   

If your team could unwrap one AI superpower this holiday season, which one would you choose?

   

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Recurring Maintenance Schedule EnhancementsNew Idea

Most of our maintenance windows are planned for something like “Every 2nd Tuesday of the month”.  There is no way to accommodate this in the current s

Allow viewing of on-call calendars by non-group membersNew Idea

On an IT team, it is often helpful for members of the team to have the ability to see on-call calendars even for groups they are not a member of.  Sug

Change Management UXNew Idea

Change Management in FreshService is not very user-friendly from the CAB perspective.Running a Change-Advisory meeting is non-intuitive and follows wh

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