Freshworks Community | Freshworks Community

Got a Solution?

Browse through the community's recent feed or become an expert by answering a question.

Recent Discussions
Share your Knowledge

Hi all,I've now written a very detailed post twice, which took quite a bit of effort. Both times, I received a message saying the post would be reviewed. However, the second time – just like the first – the post disappeared and still hasn’t shown up, even after several days.Can someone please explain why this is happening?Thanks in advance!Topic was SaaS Workflow

183

16 minutes ago

Dustin WApprentice

How do I....?

How do enable my API key

I am new to Freshservice and still trying to get around the configuration. I’ve been looking at some of the third party integrations (e.g. AzureAD Provisioning) however they require an API key.If I follow the instructions to get my API key - select my Profile Picture (top right) > Profile Settings on the right hand side there’s a heading Your API Key however underneath there’s a message that says:Your API key is disabled. Please contact your admin to enable it.I am the organisation admin for our account so I assume I have the correct priveleges, and I have been searching the documentation and the internet and cannot for the life of me find any information on how to enable it, other than ‘speak to your admin’…If someone would please shed some light onto this that would be amazing as it’s increasinly frustrating that I cannot locate any information - and starting to tarnish my opinion of what appeasrs to be a good product. I am sure it’s something simple that I have missed!!Thanks

302

1 hour ago

zachwilsonApprentice

Getting Started

Smart Healthcare Management Platform:

Enhance your medical practice with our intelligent Virtual Medical Assistant solution. Featuring streamlined Virtual Medical Receptionist services and advanced Remote Patient Monitoring systems, this platform transforms healthcare delivery. The efficient Virtual Admin Assistant coordinates operations while Virtual Chronic Care Management ensures continuous patient monitoring. Our professional Virtual Patient Care Coordinator maintains strong patient relationships, supported by accurate Medical Billing Virtual Assistant processes. Certified Remote Medical Coder services guarantee compliance standards. Comprehensive Telehealth Virtual Assistant functionality facilitates remote care access.Expert Telephone Triage Remote services provide round-the-clock support. Detailed Virtual Medical Scribe documentation and complete Medical Credentialing verification ensure optimal healthcare service delivery and patient satisfaction.

343

1 hour ago

Worthingu3aContributor

Getting Started

Cannot setup freshdesk app.

Hi,I cannot setup Freshdesk app.It does not recognise the url (copied and pasted from working desktop). It will not send a reminder. “unable to send a reminder at this time”. It has been saying that for 12 hours.Brand new Lenovo tab M8. Android 13.Any ideas please?

27911

1 hour ago

OnStream APKApprentice

Getting Started

OnStream APK V 1.2.0- Free Guide to Download in 2025

313

2 hours ago

Kamakshi VCommunity Manager

How do I....?

Custom Objects in Freshdesk Event Hub: Links, Questions & Recording Updates

Hello Everyone! 👋We’re all set for the upcoming Freshdesk Custom Objects walkthrough session by @pranav.venuturumilli and Bindu , and I wanted to open this space ahead of time so you can get everything you need.✅ Have questions already?If you’d like our experts to cover something specific, feel free to drop your questions here in advance. Even if you can’t make it live, we’ll make sure your questions are passed along.🔗 Joining linkYou should have received the Zoom registration link by email, but in case you haven’t, here it is again: https://freshworks.zoom.us/webinar/register/WN_zc1VkOwISK-KzdVBX7Zyng🎥 RecordingIf you can’t join us live, don’t worry. The session recording will be posted right here on this thread after the event, so you can catch up anytime.This thread will also serve as a follow-up space — so you can continue the conversation, share takeaways, and ask anything else once the session is done.Looking forward to seeing you there!

110

3 hours ago

Kamakshi VCommunity Manager

How do I....?

Freshservice Benchmarking Report Walkthrough on Sep 24 | Q&A Lounge

Hello Everyone!Thank you for the fantastic response to the Freshservice Benchmarking Report walkthrough session! 🙌@Anusha and @viswanatha.mehta will be walking you through the highlights of the report, including: 📊 How organizations like yours are performing across key ITSM benchmarks 🔍 Emerging industry trends and where teams are investing 💡 Actionable insights you can take back to your own service operations ⚠️ Note: This is not a product demo — it’s a focused walkthrough of the report and insights only.👉 Join directly using this link (if you haven’t received one already):https://freshworks.zoom.us/webinar/register/WN_ZA4RqMJoQJyxYrjtzRlSxg📥 Download the report ahead of time and come ready with your questions:https://www.freshworks.com/freshservice/benchmark-report-2025/We’re excited to dive in with you and explore how these benchmarks can guide your IT strategy. 🚀

4 hours ago

Rahman AbulaahApprentice

How do I....?

Cara Membatalkan & cancel Pinjaman Easycash

Berikut cara membatalkan pinjaman (Easycash) dengan cara hubungi live chat melalui wa: (+62"855_9999812), jelaskan alasan ingin melakukan Pembatalan, lalu siapkan data diri Anda seperti KTP, dan ikuti langkah-langkah pembatalan yang diinstruksikan oleh layanan pelanggan.

4 hours ago

hiroApprentice

Knowledge Base

Knowledge Base - font size in article is very small

Hello Freshworks,I use the font Verdana and set the font size to 14, but It looks 9 in the article.Why is it inconsistent?On google docs, the font is still showing correctly.

1534

14 hours ago

aidenjamesApprentice

Getting Started

Has anyone here used Canada QBank for medical exam prep?

Hi community,I’m exploring different platforms for medical exam preparation and came across Canada QBank (for example: AceQBank). I was wondering if anyone here has tried it.How does it compare to other resources in terms of question quality, explanations, and overall effectiveness? Any feedback or personal experience would be really helpful.

paddyb79Contributor

Dustin WApprentice

How do enable my API key

302

1 hour ago

zachwilsonApprentice

Getting Started

Smart Healthcare Management Platform:

343

1 hour ago

OnStream APKApprentice

Getting Started

OnStream APK V 1.2.0- Free Guide to Download in 2025

313

2 hours ago

Kamakshi VCommunity Manager

How do I....?

Custom Objects in Freshdesk Event Hub: Links, Questions & Recording Updates

110

3 hours ago

Kamakshi VCommunity Manager

How do I....?

Freshservice Benchmarking Report Walkthrough on Sep 24 | Q&A Lounge

4 hours ago

Rahman AbulaahApprentice

How do I....?

Cara Membatalkan & cancel Pinjaman Easycash

4 hours ago

aidenjamesApprentice

Getting Started

Has anyone here used Canada QBank for medical exam prep?

183

14 hours ago

ken.spicklerApprentice

How do I....?

Requester email replies not generating email notification

Our users frequently reply to tickets via email. This adds their reply as a public note on a ticket, but agents are not being notified about this activity. The “note added to ticket” notification is enabled for agents but isn’t being triggered when the note is created via email reply. What other configuration is needed for agents to be notified when a user replies to a ticket via email?

234

1 day ago

AnanyaabachanApprentice

Apps and Marketplace Integrations

Trouble Syncing Subscription Data Between Freshdesk and Freshsales for My Streaming App

Hi everyone,I’m running a movie streaming app and using Freshdesk for customer support while managing user details in Freshsales CRM.The issue I’m facing is with syncing custom fields between the two. For example, in Freshdesk, I’ve added fields like: Subscription Type (Free, Premium, VIP) Device Used (Android, iOS, Smart TV) Last Active Date I’ve mapped these fields to Freshsales contacts, but the data isn’t syncing. When a user raises a ticket in Freshdesk, I can see all their details, but they don’t update in Freshsales.Steps I’ve tried so far: Double-checked field mapping. Verified permissions in both systems. Tested with new and old tickets. Still no luck.Has anyone else working with apps or subscription-based businesses faced this problem? Any advice on whether it’s a limitation of the integration or if I’ve missed something would be super helpful.Thanks a lot!

1 day ago

Behind every smooth ticket resolution, quick fix, and reliable system, there’s a SysAdmin making it happen.

Freshservice says: You’re the real MVPs — every single day.

Uncomplicate IT with Freshservice

Download Self-Help Guides

Uncomplicate Customer Service

Download Self-Help Guides

People-First AI Collective

Join our exclusive Freddy AI Group to connect, learn, and collaborate on building people-first AI experiences, from features and launches to insights and feedback.

Join the Conversation

Most Active Circuit

Show full circuit

How can we help Uncomplicate your day?

Upcoming Live sessions with Product Experts

New for you in Freshworks University

Got a Solution?

People-First AI Collective

Most Active Circuit

Looking for more guidance? We've got you covered!

Developers' Corner

Freshworks University

Customer Support

How can we help Uncomplicate your day?

Upcoming Live sessions with Product Experts

New for you in Freshworks University

Got a Solution?

People-First AI Collective

Most Active Circuit

Looking for more guidance? We've got you covered!

Join the Community

Social Login

Sign in to the Community

Social Login

Scanning file for viruses.

This file cannot be downloaded