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🎉 Announcing our Community Top Contributors: The Super users shaping the Freshworks Community!

1 month ago

13,167 Posts
36,006 Replies
48,124 Our Members

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291 topics

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378 topics

V

vrc.WilliamActive Contributor

Feature Request: Option to Customize or Disable Phone Number Format ValidationNew Idea

You have ## contacts that need your attention.We’ve started receiving the warning message:“You have X contacts that need your attention.”After investigation, we learned that this appears to be caused by the specific phone number formatting we use for

1

CaraSkilled Expert

Assets - DecommissioningNew Idea

In our previous ITSM tool, when an asset is decommissioned, replaced, wiped, etc. It is kept in the system for auditing purposes but then made unavailable. This means agents can view the history of the device for auditing purposes but that customers

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452

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15 hours ago

AnzejApprentice

S/MIME (p7m) supportNew Idea

Due to security requirements, users have started sending digitally signed emails. But in freshdesk we just see “not given” and smime.p7m attachement is visible.Please support decoding or displaying the content of S/MIME encrypted attachments.

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50

3 days ago

TrumapkApprentice

Download the latest APK and games for free.New Idea

Download the latest APK and games for free at trumapk.com, your trusted source for fast, safe, and updated Android apps and games. Here you can find premium apps, popular games, and useful applications in one place, with easy downloads and regular up

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160

4 days ago

L

lsommerContributor

Workflows associated directly with a service requestNew Idea

A majority of our workflows start with “Service request is submitted → if requested item = “request” continue along this workflow”. Then in each node that we need placeholder information I have to re-select the service item to bring up the appropriat

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211

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4 days ago

ShaunaMApprentice

Adding Ad Hoc Tickets to JourneysNew Idea

We would like the option to add new ticket activities directly into an active Journey without editing the template. We want these tickets to have full visibility to onboarding/offboarding details without extra clicks. We currently create normal (manu

1

141

4 days ago

ASHillContributor

Filtering on Associated Tickets within a ProblemNew Idea

It would be incredibly helpful to have the ability to filter associated tickets within a problem. We frequently need to determine which tickets are still open and need specific actions if the ticket is pointing to a workaround or still need the perma

1

30

4 days ago

mbutlerTop Contributor ⭐

Password in Plain text in Powershell OrchestrationImplemented : Idea is live

I recently installed the Powershell Orchestration and there’s a few things I’m not in love with from a security perspective.The password is in plain-text. Even after you save the workflow, the password is still in plain-text. This is not a good secur

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815

4 days ago

AbominableSnowminContributor

FreshService Status Widget - Sharepoint Compatibility ImprovementsNew Idea

Microsoft Sharepoint is a very common intranet platform for businesses; However, the FreshService status widget does not function in SharePoint Online due to iframe and CSP restrictions common across M365 tenants.A more compatible approach would be f

1

30

4 days ago

C

ccardimonApprentice

Archive and Find/Replace function for articlesClosed for Voting

I propose adding an archive function for old solutions that you don't need anymore but don't want to delete, either. I also propose adding a function similar to those offered by Word and Google Docs, which would be a global Find & Replace functio

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293

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6 days ago

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Welcome to the Freshworks Community

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🎉 Announcing our Community Top Contributors: The Super users shaping the Freshworks Community!

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