Freshworks Community | Freshworks Community

Instander APK V19.0 (2025) – Features, Updates & Download Guide

Have you ever wished Instagram offered more privacy settings, an ad-free interface or direct photos and video downloads? If so, you may be wondering how Instander APK differs from the official Instagram App. What special features does this modified version have that instagram doesn’t, and why are so many users moving to it? Let’s explore what Instander APK is and the reasons Android users now favour it.The ability of Instander APK to give users complete control over their instagram usage is one of its most notable features. It changes the way users interact with content on the platform by enabling high-quality media downloads and blocking intrusive advertisements. In contrast to the official app, it gives users more freedom and fewer limitations when using Instagram.The hidden privacy settings in the Instander APK are another intriguing feature. Users can zoom into profile pictures for a closer look, disable typing indicators in chats and view stories without being noticed. The app is

22882

mark-rasaApprentice

HELP! Phone Balance isn't being updated and our phones are down!

We have Freshsales CRM Suite. I started getting LOTS of invoices from Freshworks (15 yesterday, 25 today). Each bill is marked as Paid (they’re like $5 apiece).It tells me we’re out of incoming phone credits. I tried making a manual payment. It shows the payment went through, but our phone credit balance doesn’t update.The one phone number I have for anyone at FW, they aren’t answering.My sales staff is dead in the water.

575

ReemaSafrinApprentice

Dropdown from Data Source Not Working in Workflow Automator Conditions

Hi, I’m trying to use a dropdown field in a Service Catalog item that references a data source (Locations). My goal is to use this dropdown value in Workflow Automator conditions, specifically to route tickets based on impacted regions.However, when I select the catalog item in Workflow Automator, I can’t find the dropdown field under conditions. I tried using Impacted Locations instead, but the mapping didn’t work as expected.Does Workflow Automator support conditions based on dropdown fields that reference a data source? If not, what’s the recommended approach to achieve this?

Allow Workflow Automator "Timer" Node To Accept Shorter PausesNew Idea

Jack_CSkilled Expert

The “Timer” node in workflow automator allows you to choose “seconds” as a unit, but the minimum allowed value is 60 seconds, which makes the “seconds” unit useless. We may as well just specify 1 with a unit of “minutes”. It would be great if you could enable shorter pause timeframes.For context, I have disabled the “New ticket is created” requester email notification, in favor of a workflow automator that is ordered last in my list of workflows and sends this initial email. I have a few simple workflows that need to execute first (change INC to SR in specific instances, and other ticket property changes), so my last-executing workflow has a timer that pauses for 1 minute before sending the new ticket email. Sixty seconds is a bit too long I think. As a requester, I would wonder if something didn’t work right, if I sent an email to a help desk and didn’t receive a “new ticket” notification within 15-30 seconds.Thanks for your consideration!- Jack C.

132

Radio Button in Service Request FormsNew Idea

mfedeleSkilled Expert

Dear Freshservice Admins and Users, It should be great to have Radio Buttons available in the Service Request Forms The Checkbox function allows you to tick YES or NO option at the same time.I love Dropdowns Lists but sometimes, it is more convenient for end-users and faster to just select a Radio button instead of selecting a dropdown value. 🍰 : Cherry on the cake : When selecting one value of radio button, please enable Dynamic Sections for values. Add Other Value as Google and other Editors already provide. See below an example on Google Forms Thanks for voting if you think it could be helpful for your orgs / companies RegardsMathieu

232

juul0sSkilled Expert

Replies create a new ticket instead of updating the original one

Hi everyone,We’ve set up the following workflow:Agent A creates a ticket. An automatic email is sent to Requester B.The issue is that when Requester B replies to that email, instead of their reply being added as an update to the original ticket, a completely new ticket is created.Does anyone know how to fix this behavior so that replies from the requester are correctly added to the existing ticket instead of generating a new one?Thanks in advance for your help!

231

alvinsusantoApprentice

MAC Address for WiFi Adapter couldn't Obtained Using Discovery Tools

11913

5 hours ago

InstanderAPKApprentice

Instander APK V19.0 (2025) – Features, Updates & Download Guide

22882

juul0sSkilled Expert

Replies create a new ticket instead of updating the original one

231

vewisaContributor

How Can Businesses Effectively Protect Their Image Online?

Hello everyone.I've been researching strategies for maintaining a positive digital presence and wanted to hear insights from experienced professionals. In today’s highly connected world, even a small negative review can impact customer trust.How can companies proactively monitor and respond to feedback without appearing defensive? Are there specific tools or services you recommend for individuals or businesses looking to improve visibility while addressing negative content? I’m particularly interested in practical approaches and success stories related to online reputation management.What methods have you found most effective for protecting and enhancing a brand’s image online?

1 day ago

Lina2003Apprentice

How to Improve App Performance for Better Gaming Experience?

Hi everyone,I’m looking for tips or best practices to make apps run smoother, especially for gaming and high-performance usage. Sometimes heavy games lag or drain battery too quickly, and I’m curious if there are settings, tools, or methods that can help improve overall performance.If you’ve tried any effective solutions or tweaks, I’d love to hear about them. Also, I found some helpful resources on this topic — you can read more here.Thanks in advance for your suggestions!

252

1 day ago

zachwilsonApprentice

Smart Healthcare Management Platform:

Enhance your medical practice with our intelligent Virtual Medical Assistant solution. Featuring streamlined Virtual Medical Receptionist services and advanced Remote Patient Monitoring systems, this platform transforms healthcare delivery. The efficient Virtual Admin Assistant coordinates operations while Virtual Chronic Care Management ensures continuous patient monitoring. Our professional Virtual Patient Care Coordinator maintains strong patient relationships, supported by accurate Medical Billing Virtual Assistant processes. Certified Remote Medical Coder services guarantee compliance standards. Comprehensive Telehealth Virtual Assistant functionality facilitates remote care access.Expert Telephone Triage Remote services provide round-the-clock support. Detailed Virtual Medical Scribe documentation and complete Medical Credentialing verification ensure optimal healthcare service delivery and patient satisfaction.

786

claytonsaidTop Contributor ⭐

Agent-initiated activity involving Requester

Does anyone utilise Freshservice for the kind of scenario wherein the ticket is initiated by an agent and requires a requester’s input? If so, what is your approach? An example of such a scenario: Conducting a user account review for a system, so an IT system owner (an agent) will ask department heads (requesters) to review a list of user accounts and the permissions assigned, confirming that they are correctSome approaches I thought of:Initiating a ticket and sharing it with a requester?Initiating a ticket on the requester’s behalf and setting the status to ‘Pending’ ? Any ideas are welcome, thanks !

499

Khalid_RagyTop Contributor

Freshservice - Service Catalog - Service Categories levels

Hello everyone,There are two levels in the service catalog: You have the service categories, then you have your service items. But what if we want to add another level/levels for more granularity? Is it doable in Freshservice?

403

Ticketing & Agent Productivity

KasContributor

Create a new ticket from a response to a closed ticket

Hi Guys, please i need help with creating a new ticket if a requester responds to a closed ticket. Is there anyways this is possible or has someone done this before?

212

Automations and Workflows

Medic1334Top Contributor ⭐

Reminding requester to reply

Has anyone had success with reminding requesters to reply to tickets? For example, agent replies, if hours since agent replied is 9 and status is awaiting response, send email to requester.I found this post from several years ago, but I’m trying to avoid adding checkboxes to our ticket forms just for this purpose. I’ve implemented the below but it just fires an email every hour on the hour once the top condition is met; apparently disregarding the second condition (listed below). As a bonus, we’d like to only send the email during business hours. First attempt conditions (all):Status is awaiting response Business hours since agent replied is greater than 8 Business hours since agent replied is less than 9Result: User receives email every hour after 8 hours regardless of calendar hour

41321