Freshservice webinar & event recordings

May 2, 2024 | Learn how to streamline your onboarding and offboarding processes with employee journeys in Freshservice. In this session, we covered: Importance of streamlined employee journeys Product demo What's new and what's coming up Best practices and tips Q & A Watch recording

Date: 5th September, 2024 | Watch an interactive how-to session where Senior Product manager @adityalamghare demonstrates how latest enhancements can help you design your own major incident management process, and proactively remediate critical incidents. WATCH RECORDING

Date: 25th July, 2024 | Discover how Alex, a fictional on-call agent, manages to responsibly work and delegate on a weekend away with friends, using the on-call module on his mobile phone. Watch Recording

Date June 18, 2024 | Watch an interactive how-to session where Staff Product Manager Ashutosh Pandey decoded Status Page and interacted directly with attendees to clarify their doubts. Watch Recording

May 4, 2023 | Workspaces allow IT and business teams to coexist on a single service management platform without compromising on security and autonomy In this session, we cover Overview of Workspaces Revamped user management Special pricing for business teams Q and A with the product experts Watch recording

Date May 21, 2024 | Watch an interactive how-to session where Senior Product Manager Vidhi Sharma decoded workflows for alerts and interacted directly with attendees to clarify their doubts. Watch Recording

Hey Community! Did you know, Freddy Copilot can help you resolve tickets 34.58% faster? Well, we recently conducted a detailed webinar on Freddy Copilot in Freshservice that covered: All about Freddy Copilot along with a product walkthrough What's new and what's coming up? Potential ROI and Impact with Freddy Copilot ​​​​​​​Live Q&A with product experts If you missed attending this one, here’s the recording for you! WATCH RECORDING

Hello there! We all know that the new Sandbox in Freshservice makes testing changes, trying out new features, and training new users a breeze, all without any disruption to the production instance. Here’s a recording of our recently conducted webinar that covers: Overview of the all-new Freshservice Sandbox Use-case based product demo Live QnA with the product team Watch Now

Hello Freshworks Community! Want to see the latest enhancements in Freshservice in action? Missed a Freshservice webinar and can’t locate the recording? Head to the Freshservice webinars and events recordings page in the Freshworks Community. Explore and watch webinars and event recordings at your convenience. Have questions? Share them in the comments section and the Subject Matter Experts will get back to you. Bookmark the page for easy access. After all, this is where you’ll get to see the product innovations you’ve read about in our monthly release notes. Happy viewing!

Hullo there!Raise your hand if, when dealing with critical incidents, you: Require multiple teams to collaborate across the IT Service Desk, the Network Operations Centre (NOC), and DevOps Your agents not only struggle to make sense of the flood of alerts and tickets, but also to collaborate You struggle to provide timely and accurate updates to end-users and stakeholders The latest enhancements in Freshservice including workflows for alerts, status page announcements, and the inclusion of Google Cloud Platform might just help you establish the kind of incident management process that your organization needs. WATCH NOW » Simplify with ServiceOps: Discover how with the latest in ITOM

Date: 14 December, 2023 | You understand that to resolve fast, you need to acknowledge sooner. And for that you probably have an on-call process in place. But is it efficient enough? Discover how Freshservice On-Call Management – recently revamped for enhanced user experience – can help you:- Create complicated shifts with ease- Use escalation policies (new) to streamline escalation- Refine ServiceOps in your organization Watch recording

Date: October 10, 2023 | Our customers shared, & we listened. The Major Incident Management module now features several powerful enhancements including: Advanced Status Page customizations and functionalities including privacy & deletion Post Incident Reporting Automatic creation of Major Incidents via Alert Rules Advanced functionalities for collaboration Watch these enhancements in action and discover how Freshservice makes businesses more resilient without breaking the bank. View Recording