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Messaging Channels

Using Freshchat

  • 25 Posts
  • 48 Replies
25 Posts
lfirth
Apprentice
lfirthApprentice
asked in Messaging Channels
How do I hide the freshchat widget on certain pages of my website?

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

20859
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Community Debut
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Top Contributor
Vishnu PrassadTop Contributor
posted in Messaging Channels
Building your online store on WhatsApp with the help of Freshchat

The number of people opening an eCommerce store has seen an unprecedented growth because of Covid. If you're one of the businesses having an online business, then connecting with your customers on their messaging apps is one of the ways you can get yourself a customer for life.WhatsApp can be used in practically all the 3 stages of an eCommerce customer's journeyFind out how WhatsApp can be used to help you build customers for life

1022
Michaelshea99
Community Debut
A
Skilled Expert
aldoSkilled Expert
asked in Messaging Channels
WhatsApp blasting message

Hi there,Is it possible to send a blasting message on WhatsApp Business account by Freshchat?

1095
blakeblossom
Community Debut
A
Skilled Expert
aldoSkilled Expert
asked in Messaging Channels
Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Hi There, Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?Our leads challenges us whether is it possible to have the integration?

1126
Juanadre1782
Community Debut
denysfoster
Apprentice
denysfosterApprentice
asked in Messaging Channels
Freschat Profil Picture

Why is it that in every screenshot of a release note, we can see the contact’s profile picture showing up in the conversation tab, but the Freshchat support team told me that—even if I add a picture to my contact—it will never appear in the conversation tab? So, who’s wrong: the release note screenshots or the customer support team? 🤔  

321
srikanthkarunakaran
Community Manager
chard1988
Contributor
chard1988Contributor
asked in Messaging Channels
Customizing UIs in Freshchat Flutter SDK

Recently I tried using the Freshchat’s Flutter SDK on my project. Looking at the documentation; there is this method to load the topics (Conversations) by calling `Freshchat.showConversations();` but this loads a default UI. I want to have my own UI for this along with the conversation when a topic is tapped.I’m thinking of using the API to achieve this but still looking for simpler ways.Using API, I can load the topics/Channels but not sure how to load the messages from agent and requester once the topic(Channel) is tapped.

522
srikanthkarunakaran
Community Manager
M
Contributor
mattmadduxContributor
asked in Messaging Channels
Contact Center number in Freshchat SMS

Several months ago I was told by support that you will eventually be able to use your Contact Center number in Freshchat over SMS. Is there any info on when that will be available? SMS was an important part of my workflow before switching to Omnichannel and I would like to start using it again.

1056
jedmorilla
Community Debut
V
Top Contributor
Vishnu PrassadTop Contributor
posted in Messaging Channels
How did SuprDaily uses Freshchat's WhatsApp solution to deliver daily essentials to 70,000 customers

What's SuprDaily?SuprDaily is a subscription-based delivery company for milk, daily essentials like bread and eggs, and groceries. It helps people to manage their grocery needs easily from their smartphones. Founded in 2015, the brand has grown rapidly to serve thousands of users. SuprDaily has since been acquired by Swiggy (India’s largest food delivery service provider) and currently operates in 6 cities. What issues did they face? As the user base and demand for SuprDaily’s service grew 10x from a modest 5000 - 7000 deliveries daily, it became more and more impractical to support customers without a robust system in place. Customers could reach out to support via WhatsApp and a helpline number.How did Freshchat and bots solve these issues for them?SuprDaily’s support team has rapidly scaled from using a single agent WhatsApp interface to a 50+ agent team on Freshchat, managing a major chunk of the overall support volume across channels.Today, in lockdown, one of the ways that Supr m

701
V
Top Contributor
Kihulane26
Apprentice
Kihulane26Apprentice
asked in Messaging Channels
Bug? Icons appear as weird symbols on web

Hey, I’m having a problem with displaying icons as correct content. When I inspect the icons it appears as this in CSS file: .icon-ic_close:before { . content: ""; } Instead of this:.icon-ic_close:before { content: ""; } I’ve read that this might be an @charset “UTF-8” issue, but from our side, the UTF-8 is set.Any ideas would be appreciated  

1525
Arunachalam
Community Debut
jamescobalt
Apprentice
jamescobaltApprentice
asked in Messaging Channels
Integrations oAuth error - Apple Messages for Business

We followed the guide on connecting a test Apple Business Chat to our Freshchat developer trial account. Multiple times, step by step. We get stuck at the “test connection” portion:Head to the Messages for Business Account page and scroll down to the Messaging Service Provider section.Click on ‘Test your Messaging Service Provider connection.’After that, you’ll be directed to this Chat Sign-in page where you can sign up for preview access to the Chat integration for Apple Messages for Business. On this page, you would be required to log in with your Chat credentials.  Clicking the button to test the connection first goes to this URL (I’ve X’d out random characters for this post):https://web.freshchat.com/settings/integrations/apple?id=c62978b7-XXXX-4624-XXXX-2a7ed8e33XXX Which then redirects to this URL (with some characters X’d out):[type or paste code here](https://api.freshworks.com/oauth/authorize?client_id=590XXX-eaXX-49XX-958a-5e782eXXXXX&redirect_uri=https%3A%2F%2Fweb.freshc

1154
M
Contributor
Mykola Zhuravel
Pro Contributor ⭐
Mykola ZhuravelPro Contributor ⭐
posted in Messaging Channels
Message Delivery Issue in Freshchat's Web Interface - Your Input Needed!

Dear Freshchat Community,I am writing to bring attention to a critical issue that seems to be affecting some of us while using Freshchat's web interface. In a previous thread, I received a response from "thebangaloredhaba," who confirmed that they have encountered the same problem with messages not showing up in the Freshchat web gadget.This discovery was quite surprising, as the Freshchat team had initially mentioned that they hadn't received similar reports from other customers 🤔. It's essential for all of us to be aware of the scope of this issue and to come together as a community to find a resolution.We are reaching out to every member of this community to ask: Have you experienced any challenges with messages not being delivered to customers via Freshchat's web chat? If so, we want to hear from you. Your input and experiences are crucial in identifying the root cause of this problem and collaborating on potential solutions.Please take a moment to share your insights, whether you

1040
Mykola Zhuravel
Pro Contributor ⭐
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Messaging Channels
[Ask questions] Holiday Masterclass: A Roadmap to Messaging Channels!

 We’re pleased to present a LIVE Holiday special masterclass for our Freshchat Customers, and Customer experience enthusiasts! For today’s session we have Mark Dougall, General Manager, Business Systems, Monica Vinader, and @Colin Crowley, CX Advisor Freshworks, who will be discussing all things Messaging! Here are the all the details: SESSION DETAILS: Date: Monday, December 5Time: 5 PM CET | 11 AM ET | 9:30 PM ISTTopic: A Roadmap to Messaging ChannelsVirtual Venue: Live on LinkedIn (@Freshworks) and Freshworks Community (right here!) 👉🏼RSVP here👈🏼 CATCH US LIVE:   If you have any questions for our speakers, feel free to leave them in the comments below! 👇

852
nathan drake
Community Debut
johanxr1
Apprentice
johanxr1Apprentice
asked in Messaging Channels
Error, double topic when opening chat.

Hi, Hope you are well. I have a error in my FC, I have 3 lenguages in my config. When I start any conversation in any lenguage (of my website) the chat show the topic in spanish and other topic in the website lenguage.Example: I start the conversation when my web is in english: That was oppened in a fresh session, and in incognit is the same. When I open the chat in spanish lenguage only sed the first mensaje in spanish. The problem is only in english lenguage.  Thanks for all. 

401
S
Community Debut
LindaBrown44
Apprentice
LindaBrown44Apprentice
asked in Messaging Channels
Are there plans to update the Freshchat app for slack and get it reapproved?

Currently the FreshChat in Slack says: This app is not approved by Slack. Learn more.Are there plans to fix this and get it reapproved? There is a newer version of FreshDesk already. Is FreshChat coming? 

710
LindaBrown44
Apprentice
C
Apprentice
Cristina RoldanApprentice
asked in Messaging Channels
Integrate multiple Facebook profiles on Freshchat

Hi everyone, anyone knows an add-on or app that can let us to integrate more than one Facebook profile? Thanks! :)

1041
I
Community Debut
A
Apprentice
aboooooooooo614Apprentice
asked in Messaging Channels
How can I hide fcWidget by default and display it later?

Hi everyone: Good to be here, as the title, I try not to display widget after initializing with the following setting:window.fcWidgetMessengerConfig = {          config: {            headerProperty: {                hideChatButton: true,            },          },  }; It works fine, but later when I try to show the widget with ‘window.fcWidget.show()’, nothing happens,Is it possible to achieve this behavior?Thanks in advance. 

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A
Apprentice
GavinE
Apprentice
GavinEApprentice
asked in Messaging Channels
Freshchat Transcript

Hi,Our code was working until just this week and now we get 401 errors. We havent made any changes that should cause this so Im curious if it could be the latest Freshchat update or the FDK update. Also curious if anyone knows how to fix it.This is the function I’ve narrowed down is having an issue. It will iterate through once hit the if statement call itself again and then fail on the 2nd .get request.This is the log, I’ve just hid some of the private information.If anyone could help I’d be very grateful.

750
GavinE
Apprentice
frcol
Apprentice
frcolApprentice
asked in Messaging Channels
How long does it take to add a WhatsApp number?

My support is 100% on WhatsApp, but I saw that it can take “weeks” to add a WhatsApp number into the system.Does anybody knows how long does it can take to add a number from Brazil? Thanks

791
Pooja Bernice
Community Debut
scottgroovez
Apprentice
scottgroovezApprentice
asked in Messaging Channels
Widget blocks clicks

Hi,We have the ‘direction’ set to ‘ltr’ so the chat widget displays in bottom left. The iframe is set to width 100%. However, the iframe blocks clicks to any content under it which causes issues. How do we resolve this please?

170
scottgroovez
Apprentice
JustinL
Top Contributor
JustinLTop Contributor
asked in Messaging Channels
Send a message to Google Chat

Hello - I would like to be able to do the following:When a conversation is assigned to a specific group in Freshchat. It should trigger a message to be sent to a Space in Google Chat with a link to that conversation from Freshchat.Would appreciate hearing how this might be possible.  Thanks!Justin

320
JustinL
Top Contributor
S
Apprentice
stuartreynoldsApprentice
asked in Messaging Channels
Can the Messaging FAQs and categories be served as a searchable webpage in my site?

If we populate the Fresh Messaging FAQs can these articles be made available as a searchable webpage in my site (separate to chat icon -- which people may prefer not to explore until they have a specific desire for chat)?Additionally, this would also allow us to reference these articles in emails.

330
S
Apprentice
A
Apprentice
AuctioneeraApprentice
asked in Messaging Channels
Customize Chat icon when online / offline

Is there a way to customize FreshChat icons on the website when the chat is online/offline? This gives a clear visual cue to the customers on Chat available or not.

1501
A
Apprentice
Sivaranjani.shiv
Apprentice
Sivaranjani.shivApprentice
asked in Messaging Channels
Want to have either or validation for prechat form before to enter chat

https://support.freshchat.com/support/solutions/articles/233349-setting-up-a-pre-chat-form-on-freshchat I don't want to keep both email and phone number as required. I want to keep either or validation here.Please help us to get solved

4500
Sivaranjani.shiv
Apprentice
R
Apprentice
rob_18893Apprentice
asked in Messaging Channels
MMS & SMS Messaging

Good Afternoon, Maybe I am missing something but does Freshchat support MMS or SMS messaging?  If it does not what are you using to do so? Thanks 

900
R
Apprentice
D
Apprentice
divya.murugesanApprentice
posted in Messaging Channels
Anywhere engagement

With Freshchat, take support and engagement right to your customer's fingertips.Did you know that over 68% of the world's smartphone users prefer "messaging" as the mode to communicate with businesses?The course of messaging has changed the way business communicate with customers and vice versa. Most successful businesses use everyday messengers to reach out to customers to leverage familiarity and adoption. Imagine if a customer can pick their phone and send a message on Whatsapp or Apple Business chat regarding a query (just like they would message their friends and family). It's personal, instant and most importantly convenient. And don't worry, as a business you don't need multiple accounts on these messengers to manage your conversations. Manage all these conversations through a single inbox using Freshchat.Freshchat has native integrations with messaging channels like Whatsapp, Apple Business Chat, Line, Facebook messenger and so on. We have other exciting messaging channels bein

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D
Apprentice

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