Dear Freshchat Community,

I am writing to bring attention to a critical issue that seems to be affecting some of us while using Freshchat's web interface. In a previous thread, I received a response from "thebangaloredhaba," who confirmed that they have encountered the same problem with messages not showing up in the Freshchat web gadget.

This discovery was quite surprising, as the Freshchat team had initially mentioned that they hadn't received similar reports from other customers . It's essential for all of us to be aware of the scope of this issue and to come together as a community to find a resolution.

We are reaching out to every member of this community to ask: Have you experienced any challenges with messages not being delivered to customers via Freshchat's web chat? If so, we want to hear from you. Your input and experiences are crucial in identifying the root cause of this problem and collaborating on potential solutions.

Please take a moment to share your insights, whether you have faced this issue in the past, are currently experiencing it, or have found any workarounds that might help others. By working together, we can provide the best support for our customers and ensure a seamless messaging experience.

Join the conversation and let your voice be heard! Your participation matters, and together, we can make a significant impact on resolving this issue.