Debunking the top 10 myths about Chatbots
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Hello Freshworks Community!!!I am Mrinalini and I’m a Solution Engineer in Freshworks specializing in Customer Suite of products- Freshdesk, Freshchat, Freshcaller, and the Customer Service Suite. With this blog, I would like to delve into how the evolution of conversational platforms from rule-based systems to intelligent virtual assistants has revolutionized customer engagement. Chapter 1 - Journey from Rule-Based Systems to Intelligent Virtual Assistants Over the years, conversational platforms have undergone a remarkable metamorphosis, transitioning from basic rule-based systems to advanced and intelligent virtual assistants. This transformation has been fueled by technological advancements, especially in the fields of artificial intelligence (AI) and machine learning (ML). Evolution The transition from basic chatbots to sophisticated virtual assistants represents a notable evolution in conversational platforms. While early chatbots relied on predefined responses, modern virtual a
Hey Freshworks community fam! I’m Srikanth Karunakaran, Technical Account Manager at Freshworks, your technical expert of Freshchat. Are your ready to elevate your customer support experience to the next level? Learn how you can tailor your FreshChat widget to perfectly match your brand's identity and captivate your audience in this blog.Branding Made Easy:Add Your Brand Logo: Infuse your brand's personality into every interaction by incorporating your logo directly into the chat widget. Tailor Appearance to Your Website: Seamlessly integrate the widget with your website theme for a cohesive and professional look. Craft Personalized Welcome Messages: Greet your customers with a warm and inviting message tailored specifically to your brand voiceAlright, lets gets started!: Steps to follow:1. Access Admin Settings: Navigate to your FreshChat account's Admin settings.2. Choose Web Channel: Select the web channel option.3. Modify Widget Appearance: Navigate to the widget section and click
Current scenario Customers using Advanced Automation to send automated follow-up messages on chat want these messages to feel personalized. Currently, any automated message sent through Advanced Automation is delivered as the administrator associated with the API key used to configure the app. Challenge faced Native functionality does not exist Approach While there isn’t a native option available, it is still possible to send personalized messages using the Advanced Automation app. This method leverages the API library within Advanced Automation along with the Freshchat conversation APIs. Before proceeding, make sure the APIs and Custom Placeholders option is enabled on the Settings page of the Advanced Automation app. Go to the API Library section and create a new API definition. Request Type: POSTURL: https://<companyname>.freshchat.com/v2/conversations/{conversation.id}/messagesCustom Headers:{ "Authorization": "Bearer <Chat API key>"} Encoding: JSON Content:{ "messag
Hello,I’ve embedded the chat widget on my site, but I’m experiencing difficulties applying custom CSS to remove the white background from the floating widget. I’ve tried targeting various classes but haven’t been successful so far. I’ve included images to illustrate the issue and would appreciate any assistance you can provide.Thank you!
Hey Freshworks Community!If you're using Freshchat to answer questions, I just dropped a video. It compares the 6 best WhatsApp Chatbot tools in 2025 — And yes, Freshchat is on the list!Spoiler: there's a reason why it's a top contender 😉You can watch it here: https://www.youtube.com/watch?v=gfyeIrRj1Z8 Please let me know if you agree with my take on Freshchat and if there's a tool I missed. I'd love how you're using it in your own business!
Hi everyone,I’m exploring how to make better use of automation in Freshdesk to handle repetitive customer queries efficiently while maintaining a personalized touch in responses.For example, I’ve set up basic automation rules to send acknowledgment emails, but I’d love to know:Are there any advanced or creative automation workflows you’ve implemented? How do you strike a balance between automation and personalization in customer interactions? Any tips for using automation rules to improve team productivity or customer satisfaction?Looking forward to your suggestions and examples! 😊Thanks in advance!
Hi,Need to know how I can migrate my whatsapp chat to Freshwork before integrating my business whatsapp API. As I understand,I will not be able to use whatsapp in phone if i integrate with freshdesk.But as an running business I need to access my customer old conversation as well to serve them betterHow to handle this?Any suggestion will appreciated?
Hi,We have whatsapp in freshchat combined with freshdesk. All works fine.Can we install whatsapp business on mobile phone so we can use both. Offcourse the same business number.How to handle this?Any suggestion will appreciated?
Hii can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :(could you help me?
Messaging is an essential tool for seamless business communication. With LetsDial, we make sure your messages are delivered fast, securely, and with maximum impact. Here’s how our messaging service sets you up for success: Fast & Secure Delivery: Forget about missed or delayed messages. Every message you send with LetsDial is encrypted for privacy and delivered instantly. Global Reach, Effortless Connection: Whether you're in the next city or across the globe, your messages will always reach their destination reliably and swiftly. Automated Messaging Workflows: Automate your communication, send scheduled or triggered messages based on customer actions, and save time on manual tasks. Tailored to Your Needs: Customize the content, design, and format of your messages to align with your brand's voice and goals. Data-Driven Insights: Track message performance with detailed reports and analytics. Fine-tune your strategy based on real-time data and optimize engagement. Ready to tr
Hi everyone,I’ve been working with the Freshworks chatbot self-service widget on my site, and I’ve encountered a bit of a roadblock regarding Content Security Policy (CSP) configuration.To provide some context: we recently decided to move from a third-party service to Freshworks’ native chatbot platform. However, after setting up the widget, users have reported that the chatbot isn't loading properly on certain pages, especially when accessed through specific networks. After some investigation, I suspect this might be due to CSP settings that need to be adjusted.I’m looking for some guidance on how to ensure that the required URLs are properly allowlisted. If anyone has dealt with this issue or has detailed steps on checking and updating CSP configurations for the widget, I would greatly appreciate your input.Here’s what I’ve tried so far:Checking if CSP is enabled through the console. Attempted adding the suggested URLs to our policy, but the issue persists.Additionally, here’s a link
When I click on a “View the entire article here” link in an FAQ link in my chat bot, it opens to a blank browser page on an internal url with no style applied. See images below:Link for an articleUnstyled Browser WindowI have three questions.First, does anyone know if it is possible to have links open in a specific URL, such as the Freshdesk Knowledge Base where the bot is hosted? Second, does anyone how to apply a style to the article? Third, if the first/second are not possible, is it possible to disable the link all together? Thanks for your help.
https://dnschecker.org/#A/wss-web.eu.freshchat.comMisconfiguration?
This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined
Freshchat web widget store a lot of different cookies. Are all of this cookies Strictly Necessary Cookies? If not, can I turn off some of this cookies from web widget to decrease load on user. For instance, google analytic cookie _ga or Freshdesk analytics cookies started with zarget_.
Hey everyone, hope everyone in the community is well!I’m a new customer to Freshworks, FreshDesk and FreshChat so I’m learning my around each of the systems stage-by-stage.I do have a question in regards to the Custom CSS Editor, within the Web Chat settings (Within the Freshchat product)I have already inspected various classes, and applied those styles in to the CSS Editor, and used the !important flag as a way to overrule specific styles, but I am a little confused, to whether the preview of the chat embed (I’m referring to the preview panel of the chat window) should be updating in real-time as I’m applying my Custom CSS updates?As it seems no matter which custom styles I am implementing, nothing seems to be updating in terms of the style of the chat within the preview panel.Am I missing a trick somewhere? Ideally, I’m wanting to change the ‘div.body’ background colour through targeting that specific class.Does anyone have any pointers on how to achieve this? I have searched around
Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up
