Using Freshchat

how do I? Same phone number with FreshChat and FreshCaller?

Because it’s 2025, our customers and hundreds of millions of other businesses’ customers now expect to text and call a business at their same phone number. How do we configure Freshchat SMS and Freshcaller to share one phone number? It’s just not reasonable in modern age to tell one of our customers to text us at a different phone number than the phone number they used to call us Thank you,

2 days ago

evgen12Apprentice

How to restore Freshchat after window.fcWidget.destroy() call?

According to the documentation (https://developers.freshchat.com/web-sdk/v2/#messenger-api) we can destroy the Freshchat via `window.fcWidget.destroy()` call. But how to re-initialize the Freshchat again?It doesn't work via `window.fcWidget.init()`

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3 days ago

SafwanCommunity Debut

asked in Apps and Marketplace Integrations

Whatsapp Chat Integration

Hi, Need to know how I can migrate my whatsapp chat to Freshwork before integrating my business whatsapp API. As I understand,I will not be able to use whatsapp in phone if i integrate with freshdesk.But as an running business I need to access my customer old conversation as well to serve them better How to handle this?Any suggestion will appreciated?

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3 days ago

ajguzmanApprentice

How to get and send geolocation from whatsapp in chatbot

We would like to know if it's possible to get user geolocation for whatsapp in a chatbot in order to used those coordinates in api to send it the nearest office location also as geolocation.

2114

7 days ago

baggiogiacomoApprentice

Freschat iframe is empty after a Turbo.visit

Hi there, I’ve added the freshchat widget on my rails app but I’ve found this weird issue: When I perform any Turbo.visit, the iframe containing the freshchat widget will just contain an empty <head> and an empty <body> tag Setting “data-turbo-permanent” to the div or the iframe doesn’t fix the issue I’m using rails 8.0.1 and turbo 8

10 days ago

AfshiApprentice

asked in Getting Started

How to Effectively Manage WhatsApp Group Support for Customer Queries?

I run a website that provides WhatsApp group links for various communities and interests (https://whatsgrouplinkspk.com/). I’m looking for the best way to integrate Freshworks tools to manage customer queries coming from WhatsApp groups. Has anyone successfully used Freshchat or other Freshworks products to streamline WhatsApp-based customer support? I’d love to hear about automation, chatbot integration, and any best practices to enhance customer engagement. Looking forward to your insights!

16 days ago

Mykola ZhuravelSkilled Expert

Anyone else facing issues with messages not appearing in Freshchat web-widget?

Hey there, fellow Freshchat users! I hope everyone is doing well. I wanted to reach out to see if any of you have come across a peculiar issue while using Freshchat's web-chat widget. We've been facing a problem where our agent's messages are not visible to customers. It's like our responses are disappearing into thin air! Here's what happens: Our agent types out a reply, but the customer responds with things like, "I can't see any writing" or "Hello, anyone there?". It's frustrating because it seems that the customers aren't receiving our messages at all. We reached out to the Freshchat support team, and they told us that no other users have reported this issue. But we're really curious to know if any of you have experienced something similar. Are we alone in this? 😿

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17 days ago

HryhoriiApprentice

Turn off unnecessary cookies for Freshchat web widget

Freshchat web widget store a lot of different cookies. Are all of this cookies Strictly Necessary Cookies? If not, can I turn off some of this cookies from web widget to decrease load on user. For instance, google analytic cookie _ga or Freshdesk analytics cookies started with zarget_.

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21 days ago

winnieApprentice

asked in Messaging Channels

如何批量导入问题及答案

人工智慧專員和聊天機器人如何批量导入问题及答案

25 days ago

chard1988Apprentice

Customizing UIs in Freshchat Flutter SDK

Recently I tried using the Freshchat’s Flutter SDK on my project. Looking at the documentation; there is this method to load the topics (Conversations) by calling `Freshchat.showConversations();` but this loads a default UI. I want to have my own UI for this along with the conversation when a topic is tapped. I’m thinking of using the API to achieve this but still looking for simpler ways. Using API, I can load the topics/Channels but not sure how to load the messages from agent and requester once the topic(Channel) is tapped.

130

25 days ago

aravind.sundararajanSkilled Expert

posted in Apps and Marketplace Integrations

Personalised automated messages in Chat

Current scenario Customers using Advanced Automation to send automated follow-up messages on chat want these messages to feel personalized. Currently, any automated message sent through Advanced Automation is delivered as the administrator associated with the API key used to configure the app. Challenge faced Native functionality does not exist Approach While there isn’t a native option available, it is still possible to send personalized messages using the Advanced Automation app. This method leverages the API library within Advanced Automation along with the Freshchat conversation APIs. Before proceeding, make sure the APIs and Custom Placeholders option is enabled on the Settings page of the Advanced Automation app. Go to the API Library section and create a new API definition. Request Type: POST URL: https://<companyname>.freshchat.com/v2/conversations/{conversation.id}/messages Custom Headers: { "Authorization": "Bearer <Chat API key> " } Encoding: JSON Content: { "message_parts":

141

1 month ago

Vishnu PrassadTop Contributor

posted in Messaging Channels

How did SuprDaily uses Freshchat's WhatsApp solution to deliver daily essentials to 70,000 customers

What's SuprDaily? SuprDaily is a subscription-based delivery company for milk, daily essentials like bread and eggs, and groceries. It helps people to manage their grocery needs easily from their smartphones. Founded in 2015, the brand has grown rapidly to serve thousands of users. SuprDaily has since been acquired by Swiggy (India’s largest food delivery service provider) and currently operates in 6 cities. What issues did they face? As the user base and demand for SuprDaily’s service grew 10x from a modest 5000 - 7000 deliveries daily, it became more and more impractical to support customers without a robust system in place. Customers could reach out to support via WhatsApp and a helpline number. How did Freshchat and bots solve these issues for them? SuprDaily’s support team has rapidly scaled from using a single agent WhatsApp interface to a 50+ agent team on Freshchat, managing a major chunk of the overall support volume across channels. Today, in lockdown, one of the ways that Su

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1 month ago

lfirthApprentice

asked in Messaging Channels

How do I hide the freshchat widget on certain pages of my website?

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website- I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

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1 month ago

evgen12Apprentice

How to change the language of freshchat dynamically (on the fly)?

in order to set the language of freshchat during initialization, it is enough to specify <script> window.fcWidgetMessengerConfig = { locale: "fr" } </script> The documentation (https://developers.freshchat.com/web-sdk/v2/#multi-lang) says that in order to change the language dynamically, you should call window.fcWidget.user.setLocale('en') But when I do this, nothing happens. In the browser console, you can see that the function is called, but the chat does not change the language. How to change the language correctly?

371

jayjay29Apprentice

Editing Custom CSS for Web Chat

Hey everyone, hope everyone in the community is well! I’m a new customer to Freshworks, FreshDesk and FreshChat so I’m learning my around each of the systems stage-by-stage. I do have a question in regards to the Custom CSS Editor, within the Web Chat settings (Within the Freshchat product) I have already inspected various classes, and applied those styles in to the CSS Editor, and used the !important flag as a way to overrule specific styles, but I am a little confused, to whether the preview of the chat embed (I’m referring to the preview panel of the chat window) should be updating in real-time as I’m applying my Custom CSS updates? As it seems no matter which custom styles I am implementing, nothing seems to be updating in terms of the style of the chat within the preview panel. Am I missing a trick somewhere? Ideally, I’m wanting to change the ‘div.body’ background colour through targeting that specific class. Does anyone have any pointers on how to achieve this? I have searched a

1963

asked in Apps and Marketplace Integrations

chetan33853Apprentice

How to get heads up push notification in Android

Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up

1644

asked in Messaging Channels

aldoSkilled Expert

Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Hi There, Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?Our leads challenges us whether is it possible to have the integration?

664

ThomasBuistApprentice

Freshchat FAQ links Opening in a Blank Page

When I click on a “View the entire article here” link in an FAQ link in my chat bot, it opens to a blank browser page on an internal url with no style applied. See images below: Link for an article Unstyled Browser Window I have three questions. First, does anyone know if it is possible to have links open in a specific URL, such as the Freshdesk Knowledge Base where the bot is hosted? Second, does anyone how to apply a style to the article? Third, if the first/second are not possible, is it possible to disable the link all together? Thanks for your help.

292

dionneCheliniApprentice

Remove background from Floating Chat Widget

Hello, I’ve embedded the chat widget on my site, but I’m experiencing difficulties applying custom CSS to remove the white background from the floating widget. I’ve tried targeting various classes but haven’t been successful so far. I’ve included images to illustrate the issue and would appreciate any assistance you can provide. Thank you!

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UsmanGhaniApprentice

Issue with Chatbot Self-Service Widget - Help with Configuring CSP?

Hi everyone, I’ve been working with the Freshworks chatbot self-service widget on my site, and I’ve encountered a bit of a roadblock regarding Content Security Policy (CSP) configuration. To provide some context: we recently decided to move from a third-party service to Freshworks’ native chatbot platform. However, after setting up the widget, users have reported that the chatbot isn't loading properly on certain pages, especially when accessed through specific networks. After some investigation, I suspect this might be due to CSP settings that need to be adjusted. I’m looking for some guidance on how to ensure that the required URLs are properly allowlisted. If anyone has dealt with this issue or has detailed steps on checking and updating CSP configurations for the widget, I would greatly appreciate your input. Here’s what I’ve tried so far: Checking if CSP is enabled through the console. Attempted adding the suggested URLs to our policy, but the issue persists. Additionally, here’s

312

pgielkensApprentice

Whatsapp freschat and mobile

Hi, We have whatsapp in freshchat combined with freshdesk. All works fine. Can we install whatsapp business on mobile phone so we can use both. Offcourse the same business number. How to handle this?Any suggestion will appreciated?

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I want my chatbot to be able to search my knowledge base using natural language.

moleculematApprentice

posted in How do I....?

Hello everyone, I'd like my Freshchat chatbot to be able to search my Fresh desk knowledge base for answers in natural language. It currently only finds answers from my FAQ. Would you have a solution for me? Thanks a lot!

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