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19 hours ago

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Using Freshchat

Using Freshchat

Freshchat

123 Posts

Mrinalini GApprentice

published in Chatbot and AI

A Chronicle of Conversational Platform Evolution

Hello Freshworks Community!!!I am Mrinalini and I’m a Solution Engineer in Freshworks specializing in Customer Suite of products- Freshdesk, Freshchat, Freshcaller, and the Customer Service Suite. With this blog, I would like to delve into how the evolution of conversational platforms from rule-based systems to intelligent virtual assistants has revolutionized customer engagement. Chapter 1 - Journey from Rule-Based Systems to Intelligent Virtual Assistants Over the years, conversational platforms have undergone a remarkable metamorphosis, transitioning from basic rule-based systems to advanced and intelligent virtual assistants. This transformation has been fueled by technological advancements, especially in the fields of artificial intelligence (AI) and machine learning (ML). Evolution The transition from basic chatbots to sophisticated virtual assistants represents a notable evolution in conversational platforms. While early chatbots relied on predefined responses, modern virtual a

srikanthkarunakaranCommunity Manager

published in Getting Started

How to customize your FreshChat widget to reflect your brand!Blog

Hey Freshworks community fam! I’m Srikanth Karunakaran, Technical Account Manager at Freshworks, your technical expert of Freshchat. Are your ready to elevate your customer support experience to the next level? Learn how you can tailor your FreshChat widget to perfectly match your brand's identity and captivate your audience in this blog.Branding Made Easy:Add Your Brand Logo: Infuse your brand's personality into every interaction by incorporating your logo directly into the chat widget. Tailor Appearance to Your Website: Seamlessly integrate the widget with your website theme for a cohesive and professional look. Craft Personalized Welcome Messages: Greet your customers with a warm and inviting message tailored specifically to your brand voiceAlright, lets gets started!: Steps to follow:1. Access Admin Settings: Navigate to your FreshChat account's Admin settings.2. Choose Web Channel: Select the web channel option.3. Modify Widget Appearance: Navigate to the widget section and click

JuankiApprentice

asked in Apps and Marketplace Integrations

impossible to add facebook and instagram channel

Hii can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :(could you help me?

LetsdialApprentice

posted in Apps and Marketplace Integrations

Elevate Your Communication with LetsDial Messaging

Messaging is an essential tool for seamless business communication. With LetsDial, we make sure your messages are delivered fast, securely, and with maximum impact. Here’s how our messaging service sets you up for success: Fast & Secure Delivery: Forget about missed or delayed messages. Every message you send with LetsDial is encrypted for privacy and delivered instantly. Global Reach, Effortless Connection: Whether you're in the next city or across the globe, your messages will always reach their destination reliably and swiftly. Automated Messaging Workflows: Automate your communication, send scheduled or triggered messages based on customer actions, and save time on manual tasks. Tailored to Your Needs: Customize the content, design, and format of your messages to align with your brand's voice and goals. Data-Driven Insights: Track message performance with detailed reports and analytics. Fine-tune your strategy based on real-time data and optimize engagement. Ready to tr

UsmanGhaniApprentice

asked in Chatbot and AI

Issue with Chatbot Self-Service Widget - Help with Configuring CSP?

Hi everyone,I’ve been working with the Freshworks chatbot self-service widget on my site, and I’ve encountered a bit of a roadblock regarding Content Security Policy (CSP) configuration.To provide some context: we recently decided to move from a third-party service to Freshworks’ native chatbot platform. However, after setting up the widget, users have reported that the chatbot isn't loading properly on certain pages, especially when accessed through specific networks. After some investigation, I suspect this might be due to CSP settings that need to be adjusted.I’m looking for some guidance on how to ensure that the required URLs are properly allowlisted. If anyone has dealt with this issue or has detailed steps on checking and updating CSP configurations for the widget, I would greatly appreciate your input.Here’s what I’ve tried so far:Checking if CSP is enabled through the console. Attempted adding the suggested URLs to our policy, but the issue persists.Additionally, here’s a link

ThomasBuistApprentice

asked in How do I....?

Freshchat FAQ links Opening in a Blank Page

When I click on a “View the entire article here” link in an FAQ link in my chat bot, it opens to a blank browser page on an internal url with no style applied. See images below:Link for an articleUnstyled Browser WindowI have three questions.First, does anyone know if it is possible to have links open in a specific URL, such as the Freshdesk Knowledge Base where the bot is hosted? Second, does anyone how to apply a style to the article? Third, if the first/second are not possible, is it possible to disable the link all together? Thanks for your help.

LSAApprentice

asked in Getting Started

wss-web.eu.freshchat.com resolves to 10.10.1.3. Misconfiguration?

https://dnschecker.org/#A/wss-web.eu.freshchat.comMisconfiguration?

lfirthApprentice

asked in Messaging Channels

How do I hide the freshchat widget on certain pages of my website?

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

HryhoriiApprentice

asked in Chatbot and AI

Turn off unnecessary cookies for Freshchat web widget

Freshchat web widget store a lot of different cookies. Are all of this cookies Strictly Necessary Cookies? If not, can I turn off some of this cookies from web widget to decrease load on user. For instance, google analytic cookie _ga or Freshdesk analytics cookies started with zarget_.

jayjay29Apprentice

asked in How do I....?

Editing Custom CSS for Web Chat

Hey everyone, hope everyone in the community is well!I’m a new customer to Freshworks, FreshDesk and FreshChat so I’m learning my around each of the systems stage-by-stage.I do have a question in regards to the Custom CSS Editor, within the Web Chat settings (Within the Freshchat product)I have already inspected various classes, and applied those styles in to the CSS Editor, and used the !important flag as a way to overrule specific styles, but I am a little confused, to whether the preview of the chat embed (I’m referring to the preview panel of the chat window) should be updating in real-time as I’m applying my Custom CSS updates?As it seems no matter which custom styles I am implementing, nothing seems to be updating in terms of the style of the chat within the preview panel.Am I missing a trick somewhere? Ideally, I’m wanting to change the ‘div.body’ background colour through targeting that specific class.Does anyone have any pointers on how to achieve this? I have searched around

chetan33853Apprentice

asked in Apps and Marketplace Integrations

How to get heads up push notification in Android

Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up

jbobbermenCommunity Debut

asked in How do I....?

Chat popup on page load

HiWe have a Freshchat widget on our website that we’re trying to direct customers to. We’ve investigated having the chat widget open automatically on page load or after a delay, using the instructions found here; however, we’ve found that on mobile phones the opened chat widget is too big and covers the entire screen, confusing customers.I have two questions on this function:Is it possible to modify the JS code to only open the full widget if the user is on desktop? Is it possible to display a smaller message encouraging users to open the widget instead of the full widget? e.g. like this:

m.klinzingCommunity Debut

asked in Chatbot and AI

filling costum fields via a chatbot

Hi,I was wondering if anyone works with custom fields within the contacts and with the chatbot. Does anyone use the chatbot to retrieve information and fit it into the corresponding (custom) fields?Cheers,Max

Emerie08Apprentice

asked in How do I....?

Is there a way in freshchats to get a report about available chat agents per hour?Also, a report to see chat drivers? Easy way to pull up or extract all the chats received for a specific time frame? Either close or escalated

AjaxContributor

asked in How do I....?

What kind of chat workflows are there?

We are trying to implement a "tier/level" system with our customer service. We have added different groups for our Chats. However, I do not see an option to reassign a chat to another group if no agents in the first group are available. I was hoping for an option like the FreshCaller’s workflow. Where if there are no available level one agent available the chat would be moved up to any available level 2 agent. Does anyone have a work around they are using? Or is there an option that I am over looking?

srikanthkarunakaranCommunity Manager

published in Getting Started

RIDDLE TIME !!! How well do you know Freshchat?RIDDLE

Hello Freshworks FAM!😎 Welcome to our fun-filled session of “Riddles with FreshChat!”😉Today, we bring some engaging riddles that will tickle your brain while you learn about FreshChat. Ready to solve them? Let’s dive in!🤗 Riddle 1: I’m a solution that bridges gaps, with instant messages and friendly chats. I help your team resolve with ease, turning tickets into a breeze. What am I?😄 Riddle 2: I am a feature that helps you trace,Every conversation in one place.From first hello to final cheer, With me, your chat history’s always near. What am I?😶 Riddle 3: With me, you can organize, agents and teams, no compromise. Routing chats to the right place, Ensuring customers see a familiar face. What am I?🤔 Riddle 4: With keys and secrets, I verify,User's identity, I can't deny. Ensuring they're who they say, what method am I, can you convey?😷 Riddle 5: I am invoked to start the chat,initializing widgets just like that.Connecting the dots, setting the stage,What method am I, on the c

Vishnu PrassadTop Contributor

posted in Messaging Channels

Building your online store on WhatsApp with the help of Freshchat

The number of people opening an eCommerce store has seen an unprecedented growth because of Covid. If you're one of the businesses having an online business, then connecting with your customers on their messaging apps is one of the ways you can get yourself a customer for life.WhatsApp can be used in practically all the 3 stages of an eCommerce customer's journeyFind out how WhatsApp can be used to help you build customers for life

kcsappApprentice

asked in How do I....?

40 hours free Freshchat implementations.

As per the following document, how should I start the conversation?https://www.freshworks.com/assets/resources/AI_Jumpstart.pdfWhom should I send a request and connect to?I could not find any webpage except that PDF to initiate the conversation.Kindly guide me with the further steps. I am looking this for an existing customer who has already explored freshchat but doesn’t know the further flow to utilize the services.

aldoSkilled Expert

asked in Messaging Channels

Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Hi There, Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?Our leads challenges us whether is it possible to have the integration?

fieldshapeApprentice

asked in How do I....?

FreshChat Conversation Email

This feels basic but I’m really struggling!I have a few chatbots setup for our website that give or gather different pieces of information (like customer details) and resolve the chat. Works great and fully automated. We have no live agents and don’t need any in our case.I’d like the transcripts / conversations send out by email to a specific address though so that a human can follow up on each at a later point. The conversation will have any information needed.We don’t use FreshDesk and have a specialist CRM/ticketing platform so email fits for now.I’m on the Growth Plan. I can see there is an app called Advanced Automations which might help but I need Pro or Enterprise to use it which is a lot of extra cost to get an email notification.Thanks for any help.

SafwanCommunity Debut

asked in Apps and Marketplace Integrations

Whatsapp Chat Integration

Hi,Need to know how I can migrate my whatsapp chat to Freshwork before integrating my business whatsapp API. As I understand,I will not be able to use whatsapp in phone if i integrate with freshdesk.But as an running business I need to access my customer old conversation as well to serve them betterHow to handle this?Any suggestion will appreciated?

mltvirayApprentice

asked in Apps and Marketplace Integrations

Can't integrate WhatsApp on Freshchat

We’ve been trying to integrate WhatsApp since last week, and tried all troubleshooting provided to us by the support to no avail. Anyone here has encountered ‘Error in Fetching Numbers’? What can be done about it? Thank you!

Grant24Apprentice

asked in How do I....?

Freshchat disconnecting

Is anyone else getting the below error? I have confirmed with our ISP that the problem is on Freshchats side. I have tried multiple browsers on multiple machines same problem.

jhsbakedrApprentice

asked in Routing and Workflows

Sending feature request to product team

Hi,We are encouraging our customers to submit feature requests through Freshdesk. We don’t want to set up our product / engineering team in Freshdesk as they are already using other systems including Jira and Notion.Has anyone set up a notion to automatically route feature requests to Jira?

AhmadElsaeedApprentice

asked in Apps and Marketplace Integrations

402: Error with payment method. error when sending a whatsapp message template

I am new to Freshchat development. I am trying to send Whatsapp message templates. This is the url that I am using to send the messages: https://api.freshchat.com/v2/outbound-messages/whatsapp I get this status in `response.data.status`: Request created successfully. Check delivery status using status API The message doesn’t get sent, so I send a get request to see the message’s status and I see this in the `response.data.failure_reason`: 402: Error with payment method.I already added a payment method on my Whatsapp manager dashboard. Do I have to add a payment method on the Freshchat account too? I am still on the enterprise free trial because I am testing the capabilities of the API. How should I deal with this?

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