Visit Freshworks.com Visit Freshworks

Groups
Events
Product Updates
Ideas
Insiders Program

(Tue, 26 Sept, 14:30)

Community
Using Freshchat

Using Freshchat

Freshchat

79 Topics

Recently active

Most replies Most views Newest first

HVHContributor

asked in Routing and Workflows

Azure DevOps - Orch, random failed uploads

We are seeing problems with the Azure DevOps - Orch - add Attachment within a freshservice Automator flow.The attachment is visible in AzureDevOps but it changes the name of the Attachment in to number letter code for example:aaa11a11-11a1-a111111a1aaa (letters and numbers are fictional)In this way the delivered attachment can't be opened after downloadWhen you change the name of this attachment to the original name with extension added after downloading the attachment you can open it.Does anyone know how to resolve this? It started on the 10th of August 2023Thanks in AdvanceWith regardsHelga

21 hours ago

qijuseApprentice

asked in How do I....?

ajguzmanApprentice

asked in How do I....?

How to get and send geolocation from whatsapp in chatbot

We would like to know if it's possible to get user geolocation for whatsapp in a chatbot in order to used those coordinates in api to send it the nearest office location also as geolocation.

16 days ago

DAWhismanApprentice

asked in How do I....?

How to respond directly to SENDER e-mail address in Fresh Chat?

I am new to Fresh Chat. Evaluating the product in a trial period. I have one of our company e-mail addressed integrated into Fresh Chat -- forwarder setup per instructions. However, I notice when receiving those messages in Fresh Chat that the FROM e-mail address that is coming into Fresh Chat is our e-mail address and not the e-mail address of the actual sender. I see same behavior when someone submits a request on our website with our Gravity Form.Is it possible to configure Fresh Chat so e-mail messages can be responded to directly inside Fresh Chat without having to copy and paste the original sender’s e-mail address into Fresh Chat?

21 days ago

lfirthApprentice

asked in Messaging Channels

How do I hide the freshchat widget on certain pages of my website?

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

21 days ago

jamescobaltApprentice

asked in Messaging Channels

Integrations oAuth error - Apple Messages for Business

We followed the guide on connecting a test Apple Business Chat to our Freshchat developer trial account. Multiple times, step by step. We get stuck at the “test connection” portion:Head to the Messages for Business Account page and scroll down to the Messaging Service Provider section.Click on ‘Test your Messaging Service Provider connection.’After that, you’ll be directed to this Chat Sign-in page where you can sign up for preview access to the Chat integration for Apple Messages for Business. On this page, you would be required to log in with your Chat credentials. Clicking the button to test the connection first goes to this URL (I’ve X’d out random characters for this post):https://web.freshchat.com/settings/integrations/apple?id=c62978b7-XXXX-4624-XXXX-2a7ed8e33XXX Which then redirects to this URL (with some characters X’d out):[type or paste code here](https://api.freshworks.com/oauth/authorize?client_id=590XXX-eaXX-49XX-958a-5e782eXXXXX&redirect_uri=https%3A%2F%2Fweb.freshc

28 days ago

PaulaTop Contributor

asked in CSAT

CSAT or NPS Whatsapp

Hi!I really need to measure the satisfaction of calls via whatsapp. However, Freshchat does not allow the survey to be sent via whatsapp. What is the solution for these cases?

1 month ago

Naro06514Apprentice

asked in Chatbot and AI

how to capture selected button text into a variable within conversation

Hi,How do we capture selected button text into a variable within conversation? This is required for bot flow.. I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.

1 month ago

mattmadduxApprentice

asked in Messaging Channels

Contact Center number in Freshchat SMS

Several months ago I was told by support that you will eventually be able to use your Contact Center number in Freshchat over SMS. Is there any info on when that will be available? SMS was an important part of my workflow before switching to Omnichannel and I would like to start using it again.

1 month ago

CareShieldApprentice

asked in How do I....?

Office 365 integration with Freshchat

I have Freshsuite with FreshChat.Freshsuite is linked to Office 365 and works brilliantly to enable the team to book sales activities on their calendars.However, we can’t seem to link this with the chat function.Is there a work around?

1 month ago

mike967Apprentice

asked in How do I....?

How can I change freshchat Help-Icon image src

This is the desired result. I changed the img src locally to switch from the default interrogation mark img

1 month ago

Mykola ZhuravelTop Contributor

posted in Messaging Channels

Message Delivery Issue in Freshchat's Web Interface - Your Input Needed!

Dear Freshchat Community,I am writing to bring attention to a critical issue that seems to be affecting some of us while using Freshchat's web interface. In a previous thread, I received a response from "thebangaloredhaba," who confirmed that they have encountered the same problem with messages not showing up in the Freshchat web gadget.This discovery was quite surprising, as the Freshchat team had initially mentioned that they hadn't received similar reports from other customers 🤔. It's essential for all of us to be aware of the scope of this issue and to come together as a community to find a resolution.We are reaching out to every member of this community to ask: Have you experienced any challenges with messages not being delivered to customers via Freshchat's web chat? If so, we want to hear from you. Your input and experiences are crucial in identifying the root cause of this problem and collaborating on potential solutions.Please take a moment to share your insights, whether you

1 month ago

Mykola ZhuravelTop Contributor

asked in How do I....?

Anyone else facing issues with messages not appearing in Freshchat web-widget?

Hey there, fellow Freshchat users!I hope everyone is doing well. I wanted to reach out to see if any of you have come across a peculiar issue while using Freshchat's web-chat widget. We've been facing a problem where our agent's messages are not visible to customers. It's like our responses are disappearing into thin air!Here's what happens: Our agent types out a reply, but the customer responds with things like, "I can't see any writing" or "Hello, anyone there?". It's frustrating because it seems that the customers aren't receiving our messages at all.We reached out to the Freshchat support team, and they told us that no other users have reported this issue. But we're really curious to know if any of you have experienced something similar. Are we alone in this? 😿

1 month ago

JuankiApprentice

asked in Apps and Marketplace Integrations

impossible to add facebook and instagram channel

Hii can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :(could you help me?

2 months ago

CareShieldApprentice

asked in How do I....?

Freshsales Suite chat to FreshDesk ticket

I'm trying to find a way to “resolve and create a ticket” in a chat bot.I have linked Freshdesk and Freshsales suite, but it appears to be all or nothing. i.e. ALL conversations are resolved as tickets or the agent has to do it manually.Is there a way to create a ticket based on chat input for some chatbot flows and not others?example scenario:Client requests a call from a support team member - the chatbot creates a ticket in helpdesk and resolves the chat.

2 months ago

aldoApprentice

posted in Messaging Channels

WhatsApp blasting message

Hi there,Is it possible to send a blasting message on WhatsApp Business account by Freshchat?

2 months ago

Ali ElshazlyApprentice

asked in How do I....?

Freshchat auto idle message

Hello All, Is there a way to auto send an idle message to the customer who is exceeding 5 minutes to respond to the message on FreshChat? For instance, “This conversation will be closed in 5 minutes if you didn’t respond, you can start a new conversation anytime.”

2 months ago

Terry N McKellarApprentice

asked in Chatbot and AI

Troubleshooting Freshworks API Integration Issues

I'm encountering issues with the Freshworks API integration on my website. Has anyone experienced similar challenges, and how did you overcome them? And also can Has anyone used Freshworks products to automate workflows and improve efficiency in the context of a file download website like FBReelDownload?

2 months ago

chatanamousApprentice

asked in Chatbot and AI

Re-entering chat session

I have the following issue: we’ve published a chatbot with a certain amount of flows which can be closed by the user himself. The session will be solved from that point and the chatbot will be shown minimized (so the user can still have acces to it anytime).However, when the user clicks on the minimized chatbot, no new session will start and the whole chatbot acts buggy (because we havent thought about ‘re-entering’ the session).We want to show the user the first flow again, but we don’t have an idea how to fix this problem.Does anyone know how to solve this?

2 months ago

AutonomousApprentice

asked in How do I....?

Live Chat - Resolve chat experience

We have a big issue when solving that chat if the customer is away for more than 5 mins. The display chat box only show this survey and hide the last message from agent. While this is a customer failure cus they are away but they still click option “No” since they’re not able to see the last message from agent & there is no reply box.I think FreshChat should move this survey to the top in order to not hide the last message & display the reply box at the bottom as usual. ThanksMia

2 months ago

SantiagoricomtzApprentice

asked in Chatbot and AI

Attach contact in a bot conversation

Hi! I would like to know how can I attach a contact from my database into a Bot conversation. For example, If one person choose “Solvi” option, I want to reply him with the phone and email from this contact (I already created all of them in my database)

4 months ago

kevin.cApprentice

posted in How do I....?

Filter Conversations From Labels

Hi Freshworks Team,We have a customer that wants to filter conversations based on labels. So if we filter based on the Feature Request label, conversations that have been labeled as Feature Request can be shown in the chat list.The ability to make a custom view by the label.Thank you.

5 months ago

Vishnu PrassadTop Contributor

posted in Messaging Channels

How did SuprDaily uses Freshchat's WhatsApp solution to deliver daily essentials to 70,000 customers

What's SuprDaily?SuprDaily is a subscription-based delivery company for milk, daily essentials like bread and eggs, and groceries. It helps people to manage their grocery needs easily from their smartphones. Founded in 2015, the brand has grown rapidly to serve thousands of users. SuprDaily has since been acquired by Swiggy (India’s largest food delivery service provider) and currently operates in 6 cities. What issues did they face? As the user base and demand for SuprDaily’s service grew 10x from a modest 5000 - 7000 deliveries daily, it became more and more impractical to support customers without a robust system in place. Customers could reach out to support via WhatsApp and a helpline number.How did Freshchat and bots solve these issues for them?SuprDaily’s support team has rapidly scaled from using a single agent WhatsApp interface to a 50+ agent team on Freshchat, managing a major chunk of the overall support volume across channels.Today, in lockdown, one of the ways that Supr m

6 months ago

Page 1 / 4

Badge winners

TJ6767676has earned the badge Salud, Ideator
Jon_Flybuyshas earned the badge Lightening (Mc)Learner
WesSharphas earned the badge Salud, Ideator
Harro Boschhas earned the badge Lightening (Mc)Learner
support.team123has earned the badge Salud, Ideator

Show all badges

Join the Community

Already have an account? Login.

Social Login

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

Company

(Private)

Only you and moderators can see this information

Designation *

Referral URL

Country *

Password *

By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.