Skip to main content

Groups
Events
Product Updates
Insiders Program

Integrations Round-up: Microsoft ecosystem

(Thu, 24 Oct, 4:00 pm)

Community
Using Freshchat

Using Freshchat

Freshchat

117 Topics

Recently active

Most replies Most views Newest first

jbobbermenCommunity Debut

asked in How do I....?

Chat popup on page load

HiWe have a Freshchat widget on our website that we’re trying to direct customers to. We’ve investigated having the chat widget open automatically on page load or after a delay, using the instructions found here; however, we’ve found that on mobile phones the opened chat widget is too big and covers the entire screen, confusing customers.I have two questions on this function:Is it possible to modify the JS code to only open the full widget if the user is on desktop? Is it possible to display a smaller message encouraging users to open the widget instead of the full widget? e.g. like this:

m.klinzingCommunity Debut

asked in Chatbot and AI

filling costum fields via a chatbot

Hi,I was wondering if anyone works with custom fields within the contacts and with the chatbot. Does anyone use the chatbot to retrieve information and fit it into the corresponding (custom) fields?Cheers,Max

Emerie08Apprentice

asked in How do I....?

Is there a way in freshchats to get a report about available chat agents per hour?Also, a report to see chat drivers? Easy way to pull up or extract all the chats received for a specific time frame? Either close or escalated

lfirthApprentice

asked in Messaging Channels

How do I hide the freshchat widget on certain pages of my website?

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

AjaxContributor

asked in How do I....?

What kind of chat workflows are there?

We are trying to implement a "tier/level" system with our customer service. We have added different groups for our Chats. However, I do not see an option to reassign a chat to another group if no agents in the first group are available. I was hoping for an option like the FreshCaller’s workflow. Where if there are no available level one agent available the chat would be moved up to any available level 2 agent. Does anyone have a work around they are using? Or is there an option that I am over looking?

srikanthkarunakaranCommunity Manager

published in Getting Started

RIDDLE TIME !!! How well do you know Freshchat?RIDDLE

Hello Freshworks FAM!😎 Welcome to our fun-filled session of “Riddles with FreshChat!”😉Today, we bring some engaging riddles that will tickle your brain while you learn about FreshChat. Ready to solve them? Let’s dive in!🤗 Riddle 1: I’m a solution that bridges gaps, with instant messages and friendly chats. I help your team resolve with ease, turning tickets into a breeze. What am I?😄 Riddle 2: I am a feature that helps you trace,Every conversation in one place.From first hello to final cheer, With me, your chat history’s always near. What am I?😶 Riddle 3: With me, you can organize, agents and teams, no compromise. Routing chats to the right place, Ensuring customers see a familiar face. What am I?🤔 Riddle 4: With keys and secrets, I verify,User's identity, I can't deny. Ensuring they're who they say, what method am I, can you convey?😷 Riddle 5: I am invoked to start the chat,initializing widgets just like that.Connecting the dots, setting the stage,What method am I, on the c

Vishnu PrassadTop Contributor

posted in Messaging Channels

Building your online store on WhatsApp with the help of Freshchat

The number of people opening an eCommerce store has seen an unprecedented growth because of Covid. If you're one of the businesses having an online business, then connecting with your customers on their messaging apps is one of the ways you can get yourself a customer for life.WhatsApp can be used in practically all the 3 stages of an eCommerce customer's journeyFind out how WhatsApp can be used to help you build customers for life

fieldshapeApprentice

asked in How do I....?

FreshChat Conversation Email

This feels basic but I’m really struggling!I have a few chatbots setup for our website that give or gather different pieces of information (like customer details) and resolve the chat. Works great and fully automated. We have no live agents and don’t need any in our case.I’d like the transcripts / conversations send out by email to a specific address though so that a human can follow up on each at a later point. The conversation will have any information needed.We don’t use FreshDesk and have a specialist CRM/ticketing platform so email fits for now.I’m on the Growth Plan. I can see there is an app called Advanced Automations which might help but I need Pro or Enterprise to use it which is a lot of extra cost to get an email notification.Thanks for any help.

kcsappApprentice

asked in How do I....?

40 hours free Freshchat implementations.

As per the following document, how should I start the conversation?https://www.freshworks.com/assets/resources/AI_Jumpstart.pdfWhom should I send a request and connect to?I could not find any webpage except that PDF to initiate the conversation.Kindly guide me with the further steps. I am looking this for an existing customer who has already explored freshchat but doesn’t know the further flow to utilize the services.

chetan33853Apprentice

asked in Apps and Marketplace Integrations

How to get heads up push notification in Android

Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up

Mrinalini GApprentice

published in Chatbot and AI

A Chronicle of Conversational Platform Evolution

Hello Freshworks Community!!!I am Mrinalini and I’m a Solution Engineer in Freshworks specializing in Customer Suite of products- Freshdesk, Freshchat, Freshcaller, and the Customer Service Suite. With this blog, I would like to delve into how the evolution of conversational platforms from rule-based systems to intelligent virtual assistants has revolutionized customer engagement. Chapter 1 - Journey from Rule-Based Systems to Intelligent Virtual Assistants Over the years, conversational platforms have undergone a remarkable metamorphosis, transitioning from basic rule-based systems to advanced and intelligent virtual assistants. This transformation has been fueled by technological advancements, especially in the fields of artificial intelligence (AI) and machine learning (ML). Evolution The transition from basic chatbots to sophisticated virtual assistants represents a notable evolution in conversational platforms. While early chatbots relied on predefined responses, modern virtual a

aldoSkilled Expert

asked in Messaging Channels

Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Hi There, Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?Our leads challenges us whether is it possible to have the integration?

srikanthkarunakaranCommunity Manager

published in Getting Started

How to customize your FreshChat widget to reflect your brand!Blog

Hey Freshworks community fam! I’m Srikanth Karunakaran, Technical Account Manager at Freshworks, your technical expert of Freshchat. Are your ready to elevate your customer support experience to the next level? Learn how you can tailor your FreshChat widget to perfectly match your brand's identity and captivate your audience in this blog.Branding Made Easy:Add Your Brand Logo: Infuse your brand's personality into every interaction by incorporating your logo directly into the chat widget. Tailor Appearance to Your Website: Seamlessly integrate the widget with your website theme for a cohesive and professional look. Craft Personalized Welcome Messages: Greet your customers with a warm and inviting message tailored specifically to your brand voiceAlright, lets gets started!: Steps to follow:1. Access Admin Settings: Navigate to your FreshChat account's Admin settings.2. Choose Web Channel: Select the web channel option.3. Modify Widget Appearance: Navigate to the widget section and click

JuankiApprentice

asked in Apps and Marketplace Integrations

impossible to add facebook and instagram channel

Hii can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :(could you help me?

SafwanCommunity Debut

asked in Apps and Marketplace Integrations

Whatsapp Chat Integration

Hi,Need to know how I can migrate my whatsapp chat to Freshwork before integrating my business whatsapp API. As I understand,I will not be able to use whatsapp in phone if i integrate with freshdesk.But as an running business I need to access my customer old conversation as well to serve them betterHow to handle this?Any suggestion will appreciated?

mltvirayApprentice

asked in Apps and Marketplace Integrations

Can't integrate WhatsApp on Freshchat

We’ve been trying to integrate WhatsApp since last week, and tried all troubleshooting provided to us by the support to no avail. Anyone here has encountered ‘Error in Fetching Numbers’? What can be done about it? Thank you!

Grant24Apprentice

asked in How do I....?

Freshchat disconnecting

Is anyone else getting the below error? I have confirmed with our ISP that the problem is on Freshchats side. I have tried multiple browsers on multiple machines same problem.

jhsbakedrApprentice

asked in Routing and Workflows

Sending feature request to product team

Hi,We are encouraging our customers to submit feature requests through Freshdesk. We don’t want to set up our product / engineering team in Freshdesk as they are already using other systems including Jira and Notion.Has anyone set up a notion to automatically route feature requests to Jira?

AhmadElsaeedApprentice

asked in Apps and Marketplace Integrations

402: Error with payment method. error when sending a whatsapp message template

I am new to Freshchat development. I am trying to send Whatsapp message templates. This is the url that I am using to send the messages: https://api.freshchat.com/v2/outbound-messages/whatsapp I get this status in `response.data.status`: Request created successfully. Check delivery status using status API The message doesn’t get sent, so I send a get request to see the message’s status and I see this in the `response.data.failure_reason`: 402: Error with payment method.I already added a payment method on my Whatsapp manager dashboard. Do I have to add a payment method on the Freshchat account too? I am still on the enterprise free trial because I am testing the capabilities of the API. How should I deal with this?

Vimala B KApprentice

asked in How do I....?

ticket_sidebar app: Controling size of the iframe

Hello,I am developing an app for the ticket_sidebar. Are we able to control the vertical height of the app's panel? By default my app opens to a fairly small area. This forces the user to do a lot of scrolling.I tried using client.instance.resize({height:"500px"});, but it didn’t workIs resizing the ticket_sidebar app in freshchat is possible or not, if yes then how do we proceed with it?Thanks,

pg.96Apprentice

asked in Chatbot and AI

FreshChat and FreshCaller

Hi.. Can we use the same whatsapp number (for integration) both in FreshChat as well as FreshCaller?If yes, then :1. What are the possible limitations ? for example, challenges with incoming and outgoing calls ? If not, then:1. Will we keep receiving calls and make calls on the same as we continue one number for both freshchat and freshcaller?2. How does this change the experience for an agent as well as for customers? Will they face any problem while calling or chatting on the same number?

pg.96Apprentice

asked in Chatbot and AI

We are self-implementing the FreshChat for one of our project teams, we have completed the bot design however, tasked to perform UAT without a demo number in place. May I know if there is a way to still carry out the UAT without having a demo number in place? Is it possible to integrate one number for testing and then dis-integrate it after successful UAT. Will we be able to integrate original numbers later on and go live or will there be additional steps to cover that I should be aware of?

OmnicakeApprentice

asked in Apps and Marketplace Integrations

Cannot read properties of undefined (reading 'success') while trying to integrate web-widget

Hello.I encountered a problem when integrating a web widget into my Next.js application.I added the script to the top of the page, but when I try to load it I get an error:fd-messaging.61110ffdb17f21cb83e2.js:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'success')Which refers to the internal code of the widget. Please tell me what could be the reason for the error?

Kihulane26Apprentice

asked in Messaging Channels

Bug? Icons appear as weird symbols on web

Hey, I’m having a problem with displaying icons as correct content. When I inspect the icons it appears as this in CSS file: .icon-ic_close:before { . content: "ï„‰"; } Instead of this:.icon-ic_close:before { content: ""; } I’ve read that this might be an @charset “UTF-8” issue, but from our side, the UTF-8 is set.Any ideas would be appreciated

santhoshApprentice

asked in How do I....?

Can integrate Freshchat with Custom software developed by other organizations?

Hi All,I am new to Freshworks. As we are tried to use Freshchat we could not find proper solution to integrate with our software. We explained our requirements with Freshworks customer support team. Still, we have not received any response from them. Might be difficult to understand them (as they are supporting people). Our need is to integrate with other software data:Assume there is some other applications have large amount of data. (For ex: NSE - stock market API) We have an application (hub) to configure multiple details to connect/fetch NSE data with proper credentials. Periodically, we are sending (WhatsApp) notifications to our (registered into hub) customers by TEXT, IMAGE, PDF, etc., using NSE data Here we are using our customer’s Facebook Business account credentials to send notifications by WhatsApp. We are receiving multiple requests from customer(brokerage agencies) who are not having/ not ready to register with Facebook business account. So, we planned to send notificati

1
2
3
4
5

Page 1 / 5

Badge winners

authorhas earned the badge Wizard of Creative Thinking (10)
authorhas earned the badge Wizard of Creative Thinking (5)
mbackwater42has earned the badge Smooth talker (25)
mlp_tbozeglavhas earned the badge Lightning (Mc)Learner
Full Fibre Fanatichas earned the badge Salud, Ideator

Show all badges

Powered by Gainsight

Join the Community

Already have an account? Login.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Relationship with Freshworks

(Private)

Only you and moderators can see this information

*

Country *

Which Freshworks products are you using?

Freshservice Freshdesk Freshcaller Freshchat Customer Service Suite Freshsales Freshmarketer Unified CRM

Password *

By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK