Using Freshchat

We are in the early phases of rolling out Freshchat to our organization. I was curious to how others are using Freshchat in tandem with Freshservice. Specifically around Solution Articles. It appears that the articles have to be in both Freshchat and Freshservice for the Freddy AI Agent to be efficient in both platforms.What do others do? 

What key factors do you consider, such as data security, cost, scalability, customization needs, integration with existing systems, maintenance effort, and long-term flexibility? From your experience, which option works better for small vs large teams, and what challenges or benefits have you seen with each approach?

HelloWe try to get Attachment on changes using API but with no success. Is that possible ? 

in order to set the language of freshchat during initialization, it is enough to specify<script> window.fcWidgetMessengerConfig = { locale: "fr" } </script>The documentation (https://developers.freshchat.com/web-sdk/v2/#multi-lang) says that in order to change the language dynamically, you should callwindow.fcWidget.user.setLocale('en')But when I do this, nothing happens. In the browser console, you can see that the function is called, but the chat does not change the language.How to change the language correctly?

How I can change the language dynamically without initializing the chat wdiget, It works but widget closes.Don’t want widget to be closed, using it with react js.Any latest documentation?

having an issue with all agents in our Support Agent Role not able to see any images attached to chats. Seems to be a permissions issue but not sure.  They do have access to chat files in the permissions settings.  what are we missing?  What privacy settings might be hiding these?  Admin accounts are able to see no issues.  

Hi,I seem to have an issue with Freshchat using an excessive amount of memory when I’m in Freshservice.  Firefox profiler shows it using 1GB on its own.  Anyone else seen anything similar?  It’s kind of out of control, and I was wondering whether anyone had any tips for reining it in?Thanks for any ideas.

Why is it that in every screenshot of a release note, we can see the contact’s profile picture showing up in the conversation tab, but the Freshchat support team told me that—even if I add a picture to my contact—it will never appear in the conversation tab? So, who’s wrong: the release note screenshots or the customer support team? 🤔  

Hi, Freshworks community i am maryjane and  i am the developer of Unitv APK, an app that provides [briefly explain what your app does, e.g., entertainment streaming, utility features, etc.]. I’m interested in integrating customer support features within my app and would like to use Freshdesk or Freshchat.Can anyone guide me on the best way to integrate Freshdesk/Freshchat into my app for live chat or ticketing? Specifically, how can I ensure a smooth customer service experience within my app using these tools?

I'm trying to create a contact for a user (employee), but every time I try, it says that their email is already being used by another contact. When I click to see which contact it is, none appear. I've already searched using filters for deleted contacts, deactivated contacts, etc., and neither that contact nor any other contact with that email exists. Could you guys help me?

Has anyone experienced this before where you make a change to users account and they all start getting notifications about for example an email change which we dont want them to get. I called fresh support and they seem not to have a solution for this issue. I have attached a screenshot incase anyone has experienced something similar maybe i can get some tips on how to stop it. 

Hi There, Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?Our leads challenges us whether is it possible to have the integration?

How can I stream a text response back to the end user word by word using the Freshchat API? I’m implementing a specific use case where the response is generated by a custom LLM, and I’d like to stream the reply gradually instead of sending the entire response at once. Long responses can take long time, I want to reduce that.How can I achieve this?  

I was exploring different ways to improve productivity for small teams and freelancers. Often, we rely on heavy software for design or editing, but sometimes a lightweight mobile app can save a lot of time. For example, tools like Pixellab are widely used by individuals to quickly edit images, create social posts, or even design presentation graphics without needing complex desktop apps.While looking into this, I came across this blog which explains more about how Pixellab compares with other tools like CapCut, and also gives tutorials on making creative design cards. I found it useful as it shows how such apps can also support small businesses and job-related tasks where quick designs are needed.What are some tools you use in your workflow that make your daily tasks easier? Do you prefer mobile-based apps like Pixellab or always stick with desktop software?

I can’t find a way to export the fields which are within requested item (not ticket fields).

The Crepe Erase lawsuit has been a point of discussion recently, raising concerns about product claims and consumer trust. Cases like this show how important transparency is in skincare and wellness industries.

Has anyone had any issues displaying privacy policy on Freshchat on Android and iOS?It displays everywhere else just not on the APP.

Hello,I am developing an app for the ticket_sidebar.  Are we able to control the vertical height of the app's panel? By default my app opens to a fairly small area.  This forces the user to do a lot of scrolling.I tried using client.instance.resize({height:"500px"});, but it didn’t workIs resizing the ticket_sidebar app in freshchat is possible or not, if yes then how do we proceed with it?Thanks,

Hi All,I am new to Freshworks. As we are tried to use Freshchat we could not find proper solution to integrate with our software. We explained our requirements with Freshworks customer support team. Still, we have not received any response from them. Might be difficult to understand them (as they are supporting people). Our need is to integrate with other software data:Assume there is some other applications have large amount of data. (For ex: NSE - stock market API) We have an application (hub) to configure multiple details to connect/fetch NSE data with proper credentials. Periodically, we are sending (WhatsApp) notifications to our (registered into hub) customers by TEXT, IMAGE, PDF, etc., using NSE data Here we are using our customer’s Facebook Business account credentials to send notifications by WhatsApp. We are receiving multiple requests from customer(brokerage agencies) who are not having/ not ready to register with Facebook business account. So, we planned to send notificati

So I’ve managed to integrate a simple FAQs in my chatbot, which allows the user to click the question, get the answer and then go back to the questions, but once the user starts a Live chat session with the Support team, they can’t go back to the bot FAQs.Is there any way I can make the customer go back to the bot FAQs after the chat session? Or how can I make the customer create a different session from his side and open Chatbot again.Thank you in advance to anyone who can help out.

A chatbot is a software application designed to simulate human conversation, either via text or voice. When powered by AI, especially machine learning and natural language processing (NLP), chatbots can understand user intent, respond intelligently, and even learn from interactions to improve over time.

App integrations typically work through APIs (Application Programming Interfaces). These APIs allow two apps to “communicate” and share data securely. Some integrations are one-way (data flows from App A to App B), while others are bi-directional (data syncs both ways in real-time). Modern marketplaces often offer pre-built connectors to simplify the integration process.

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

Hi,My team is working on setting up Freshchat. We are attempting to find the best options for setting up a way to handle abandoned chats when one of our chat agents loses a connection or has a power outage. Can you please tell us the best way to set that in Freshchat? The Chat rescuer option from the Advance Automations seems like it may do what we’re looking for but I have not found details on that.  Thanks for your assistance.