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19 hours ago

Community
Using Freshchat

Using Freshchat

Freshchat

123 Posts

LindaBrown44Apprentice

asked in Messaging Channels

Are there plans to update the Freshchat app for slack and get it reapproved?

Currently the FreshChat in Slack says: This app is not approved by Slack. Learn more.Are there plans to fix this and get it reapproved? There is a newer version of FreshDesk already. Is FreshChat coming?

otronicsApprentice

asked in Chatbot and AI

Start again button not showing

Hi there,The Start Again button appears to be missing from our freshchat bot. Any ideas on how to get this back?We’ve tried in Chrome, Brave, and Firefox.Many thanks

Cristina RoldanApprentice

asked in Messaging Channels

Integrate multiple Facebook profiles on Freshchat

Hi everyone, anyone knows an add-on or app that can let us to integrate more than one Facebook profile? Thanks! :)

sgutierrezTop Contributor

asked in Chatbot and AI

Condition to limit the sign up only to specific country via Chatbot

Dear community,I am creating a chatbot that allows customers to sign up in the website. The chatbot is asking for email and phone number. I want to limit to only Belgium numbers, which starts with +32 with the country code. How can I add a condition that if the requester enters a non Belgium number it follow to a conversation that he can not register and if it is Belgium number then it allows the registration. I have tried using the function Contains and then the condition: When I test it, the bot says True if I start with +32 but it redirects always to dialog 7.1. If I enter non Belgium code, it says false and correctly redirect to 7.1. I don’t know how to make to go to dialog 3.1 and also to hide the true/false answer, Is there maybe another way more simple to do what I am trying? Thanks!

aboooooooooo614Apprentice

asked in Messaging Channels

How can I hide fcWidget by default and display it later?

Hi everyone: Good to be here, as the title, I try not to display widget after initializing with the following setting:window.fcWidgetMessengerConfig = { config: { headerProperty: { hideChatButton: true, }, }, }; It works fine, but later when I try to show the widget with ‘window.fcWidget.show()’, nothing happens,Is it possible to achieve this behavior?Thanks in advance.

medallo123Apprentice

asked in Apps and Marketplace Integrations

Whatsapp Business Integration Workaround Needed for Second Tick

Hello, I am having issues with the Whatsapp Business Integration. I succesfully integrated a Whatsapp Business number with Freshsales. Messages arrive in the Freshsales Chat section but Freshsales does not provide the second “tick” / checkmark to the sender. Therefore to the sender it looks like the messages was only sent but never delivered. From a customer perspective this is bad. I am trying to find some kind of work-around. I tried having Whatsapp Business on the phone as well so I could just click through the messages there quickly so the sender receives the second tick. However it seems I cannot install the number that is used in Freshsales at the same time on the phone.Any advise on how I could handle this?

johnindallasSkilled Expert

asked in Chatbot and AI

NEED IMMEDIATE ASSISTANCE - Launch ChatBot with a Button

Hey guys - We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button. The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window. As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process? I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have. To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well. Fingers crossed someone has done this and am hoping we can do it with minimal effort. Thank you in advance!! John in Dallas Texas

caygriSkilled Expert

asked in Apps and Marketplace Integrations

it’s true whatsapp business is free it’s true?

Hello, I already have WhatsApp business if I buy estate plan of freshchat it’s free?

GavinEApprentice

asked in Messaging Channels

Freshchat Transcript

Hi,Our code was working until just this week and now we get 401 errors. We havent made any changes that should cause this so Im curious if it could be the latest Freshchat update or the FDK update. Also curious if anyone knows how to fix it.This is the function I’ve narrowed down is having an issue. It will iterate through once hit the if statement call itself again and then fail on the 2nd .get request.This is the log, I’ve just hid some of the private information.If anyone could help I’d be very grateful.

frcolApprentice

asked in Messaging Channels

How long does it take to add a WhatsApp number?

My support is 100% on WhatsApp, but I saw that it can take “weeks” to add a WhatsApp number into the system.Does anybody knows how long does it can take to add a number from Brazil? Thanks

scottgroovezApprentice

asked in Messaging Channels

Widget blocks clicks

Hi,We have the ‘direction’ set to ‘ltr’ so the chat widget displays in bottom left. The iframe is set to width 100%. However, the iframe blocks clicks to any content under it which causes issues. How do we resolve this please?

JustinLTop Contributor

asked in Messaging Channels

Send a message to Google Chat

Hello - I would like to be able to do the following:When a conversation is assigned to a specific group in Freshchat. It should trigger a message to be sent to a Space in Google Chat with a link to that conversation from Freshchat.Would appreciate hearing how this might be possible. Thanks!Justin

Adam ZApprentice

asked in Chatbot and AI

Repeating Hello Flow during chat sessions

Hi All, I recently deployed a self-serve bot to my company’s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I’ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat/inactive flow I created, however, the inactivity timer isn’t being triggered either. Any ideas as to what I may be missing?

PerVSageApprentice

asked in Chatbot and AI

Freshdesk Chatbot API

Im new to freshdesk, currently implementing our APIs in freshdeck chatbot, is there a way for me to whitelist only freshdesk chatbot IP to access our APIs. cant seem to find the documentation for this.

simontApprentice

asked in Chatbot and AI

Email click metrics reliability

We have an issue whereby our ‘emails clicked’ data and metrics are clearly including automated ‘bot’ clicks related to safelink tracking.Has anyone faced this issue and dealt with it?Freshworks appear unable to resolve our issue, hopefully the community can!Many thanks.

dale.rosenbergApprentice

asked in Chatbot and AI

Collecting data and allowing corrections

We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10. Any ideas please?

paulparsonsApprentice

asked in Chatbot and AI

How to start a bot from clicking a topic

I am trying to start one of my bots when it is clicked from topic but it is not initiating.

DharaniApprentice

asked in Chatbot and AI

Setting delay in bot responses

How to set the delay time for each bot response in fresh desk bots

robraymondApprentice

asked in Chatbot and AI

Help with Custom Javascript

I was trying to follow along with this support article:https://support.freshdesk.com/support/solutions/articles/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots I’m trying to pass in the client’s UserAgent string. Here’s the implementation JS we have:<style> .chat-button { position: fixed; bottom: 15px; right: 15px; background-color: #1c3e76; color: white; border: none; font: inherit; outline: inherit; padding: 15px; height: 50px; box-shadow: 0 5px 30px 0 rgba(0,0,0,0.15),0 5px 4px 0 rgba(0,0,0,0.26); border-radius: 34px 8px 34px 34px; cursor: pointer; border-radius: 34px 8px 34px 34px; font-family: inherit!important; -webkit-font-smoothing: antialiased; -webkit-animation-name: zoomIn; animation-name: zoomIn; -webkit-animation-duration: .4s; animation-duration: .4s; -webkit-animation-fill-mode: both;

graham1Apprentice

asked in Agent Efficiency Tools

Freshchat auto message

Hi - if a customer sends a chat in between 5pm and 7pm, I want an automatic message to be sent saying it will take longer to reply as this is our busiest time. I want the chat to remain open as somebody will respond to it but I cannot see how to do this - any suggestions please?

JijoApprentice

asked in Chatbot and AI

Embeding videos in the chat bot response

Is it possible to embed videos in the chat bot response? For example, I want to add a button in the response “Watch a Quick Demo”. When user click on it, I want to play a video (in the chat window itself)

stuartreynoldsApprentice

asked in Messaging Channels

Can the Messaging FAQs and categories be served as a searchable webpage in my site?

If we populate the Fresh Messaging FAQs can these articles be made available as a searchable webpage in my site (separate to chat icon -- which people may prefer not to explore until they have a specific desire for chat)?Additionally, this would also allow us to reference these articles in emails.

AuctioneeraApprentice

asked in Messaging Channels

Customize Chat icon when online / offline

Is there a way to customize FreshChat icons on the website when the chat is online/offline? This gives a clear visual cue to the customers on Chat available or not.

dsvegaApprentice

asked in Apps and Marketplace Integrations

Project module's Task contextual collaboration officially broken by FS management to force use of Slack integration?

Anyone else notice that the contextual discussion function, where you can type in a Task’s comment “@Robert “ to have the comment directed to other folks in your firm, is intentionally broken? Per support below, you now have to deploy Slack to your organization in order to do this going forward. The native functionality has been replaced…. Ugh. My school will not be implementing Slack this decade, so now what? If you are missing this functionality as well, please raise it with support. 8/18/21 Original support ticket statement: The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.Here’s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.https://pasadena.sharefile.com/d-s71a98974252b437fbb89e3a2fc744f668/21/21 Initial response from Support: “Hi Dupre, Thank you for contacting Freshservice Support! Hope you are doing good! This looks like an issue at our end. We are che

MamtaApprentice

asked in Apps and Marketplace Integrations

freshchat integration with ionic project

can we integrate freshdesk messaging in ionic project.?if yes then please recommend steps?

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