Freddy AI Agent Unleashed: Drive Effortless, Always-On Assistance
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Dear community,I am creating a chatbot that allows customers to sign up in the website. The chatbot is asking for email and phone number. I want to limit to only Belgium numbers, which starts with +32 with the country code. How can I add a condition that if the requester enters a non Belgium number it follow to a conversation that he can not register and if it is Belgium number then it allows the registration. I have tried using the function Contains and then the condition: When I test it, the bot says True if I start with +32 but it redirects always to dialog 7.1. If I enter non Belgium code, it says false and correctly redirect to 7.1. I don’t know how to make to go to dialog 3.1 and also to hide the true/false answer, Is there maybe another way more simple to do what I am trying? Thanks!
Hi everyone: Good to be here, as the title, I try not to display widget after initializing with the following setting:window.fcWidgetMessengerConfig = { config: { headerProperty: { hideChatButton: true, }, }, }; It works fine, but later when I try to show the widget with ‘window.fcWidget.show()’, nothing happens,Is it possible to achieve this behavior?Thanks in advance.
Hello, I am having issues with the Whatsapp Business Integration. I succesfully integrated a Whatsapp Business number with Freshsales. Messages arrive in the Freshsales Chat section but Freshsales does not provide the second “tick” / checkmark to the sender. Therefore to the sender it looks like the messages was only sent but never delivered. From a customer perspective this is bad. I am trying to find some kind of work-around. I tried having Whatsapp Business on the phone as well so I could just click through the messages there quickly so the sender receives the second tick. However it seems I cannot install the number that is used in Freshsales at the same time on the phone.Any advise on how I could handle this?
Hey guys - We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button. The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window. As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process? I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have. To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well. Fingers crossed someone has done this and am hoping we can do it with minimal effort. Thank you in advance!! John in Dallas Texas
Hello, I already have WhatsApp business if I buy estate plan of freshchat it’s free?
Hi,Our code was working until just this week and now we get 401 errors. We havent made any changes that should cause this so Im curious if it could be the latest Freshchat update or the FDK update. Also curious if anyone knows how to fix it.This is the function I’ve narrowed down is having an issue. It will iterate through once hit the if statement call itself again and then fail on the 2nd .get request.This is the log, I’ve just hid some of the private information.If anyone could help I’d be very grateful.
My support is 100% on WhatsApp, but I saw that it can take “weeks” to add a WhatsApp number into the system.Does anybody knows how long does it can take to add a number from Brazil? Thanks
Hi,We have the ‘direction’ set to ‘ltr’ so the chat widget displays in bottom left. The iframe is set to width 100%. However, the iframe blocks clicks to any content under it which causes issues. How do we resolve this please?
Hello - I would like to be able to do the following:When a conversation is assigned to a specific group in Freshchat. It should trigger a message to be sent to a Space in Google Chat with a link to that conversation from Freshchat.Would appreciate hearing how this might be possible. Thanks!Justin
Hi All, I recently deployed a self-serve bot to my company’s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I’ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat/inactive flow I created, however, the inactivity timer isn’t being triggered either. Any ideas as to what I may be missing?
Im new to freshdesk, currently implementing our APIs in freshdeck chatbot, is there a way for me to whitelist only freshdesk chatbot IP to access our APIs. cant seem to find the documentation for this.
We have an issue whereby our ‘emails clicked’ data and metrics are clearly including automated ‘bot’ clicks related to safelink tracking.Has anyone faced this issue and dealt with it?Freshworks appear unable to resolve our issue, hopefully the community can!Many thanks.
We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10. Any ideas please?
I am trying to start one of my bots when it is clicked from topic but it is not initiating.
How to set the delay time for each bot response in fresh desk bots
I was trying to follow along with this support article:https://support.freshdesk.com/support/solutions/articles/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots I’m trying to pass in the client’s UserAgent string. Here’s the implementation JS we have:<style> .chat-button { position: fixed; bottom: 15px; right: 15px; background-color: #1c3e76; color: white; border: none; font: inherit; outline: inherit; padding: 15px; height: 50px; box-shadow: 0 5px 30px 0 rgba(0,0,0,0.15),0 5px 4px 0 rgba(0,0,0,0.26); border-radius: 34px 8px 34px 34px; cursor: pointer; border-radius: 34px 8px 34px 34px; font-family: inherit!important; -webkit-font-smoothing: antialiased; -webkit-animation-name: zoomIn; animation-name: zoomIn; -webkit-animation-duration: .4s; animation-duration: .4s; -webkit-animation-fill-mode: both;
Hi - if a customer sends a chat in between 5pm and 7pm, I want an automatic message to be sent saying it will take longer to reply as this is our busiest time. I want the chat to remain open as somebody will respond to it but I cannot see how to do this - any suggestions please?
Is it possible to embed videos in the chat bot response? For example, I want to add a button in the response “Watch a Quick Demo”. When user click on it, I want to play a video (in the chat window itself)
If we populate the Fresh Messaging FAQs can these articles be made available as a searchable webpage in my site (separate to chat icon -- which people may prefer not to explore until they have a specific desire for chat)?Additionally, this would also allow us to reference these articles in emails.
Is there a way to customize FreshChat icons on the website when the chat is online/offline? This gives a clear visual cue to the customers on Chat available or not.
