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Freshchat

138 Posts
Salenley
Apprentice
SalenleyApprentice
asked in Getting Started
System migration - need advice choosing new platform

I am a Spanish speaker I will try my best in English I hope I made myself clear enough. During many years I have been working on a spreadsheet (google sheets) for a company, to be used as the main database and management system, where you can find customer info, you can see all the purchases made by that client, you can get a list of clients that need to be reached, you can find the prices list for the products, product information, you can use it to input the orders, print every order and track it until delivery and payment, and the order itself also feeds stock, create an order to refill stock, It is also used to calculate the payment for the salesmen, create statistics and get sales trends, etc. It includes almost everything the client needs, it's pretty cool. Everything created in google sheets. No macros needed so far. The thing is that now the client needs to make the same system but more friendly to be used for non experienced people (almost none IT knowledge, I mean, at all!).

472
EthinixSalon
F
Apprentice
FreedetectorApprentice
asked in Chatbot and AI
22 Guaranteed Ways To Make Free Ai Content Detector Easier For You

Are you curious if an AI or a human writes the content? Free AI Content Detector is a way to detect whether an AI or a human writes the content. try it now! 

180
F
Apprentice
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Messaging Channels
[Ask questions] Holiday Masterclass: A Roadmap to Messaging Channels!

 We’re pleased to present a LIVE Holiday special masterclass for our Freshchat Customers, and Customer experience enthusiasts! For today’s session we have Mark Dougall, General Manager, Business Systems, Monica Vinader, and @Colin Crowley, CX Advisor Freshworks, who will be discussing all things Messaging! Here are the all the details: SESSION DETAILS: Date: Monday, December 5Time: 5 PM CET | 11 AM ET | 9:30 PM ISTTopic: A Roadmap to Messaging ChannelsVirtual Venue: Live on LinkedIn (@Freshworks) and Freshworks Community (right here!) 👉🏼RSVP here👈🏼 CATCH US LIVE:   If you have any questions for our speakers, feel free to leave them in the comments below! 👇

742
nathan drake
Community Debut
kevin.c
Apprentice
kevin.cApprentice
asked in How do I....?
Filter Conversations From Labels

Hi Freshworks Team,We have a customer that wants to filter conversations based on labels. So if we filter based on the Feature Request label, conversations that have been labeled as Feature Request can be shown in the chat list.The ability to make a custom view by the label.Thank you.

721
Ukolluru
Community Debut
O
Apprentice
Olivia BApprentice
published in How do I....?
[UX Update] New Labels for Default and Custom Views in Inbox - LIVE

We're happy to let you know that we've implemented new labels for default and custom views in the Conversation Status section of the Inbox. These labels are designed to enhance the customer request categorization process, making it easier for agents to keep track of their workload and prioritize tasks based on their status.As a part of this update, we have also renamed some of the old labels to provide better clarity and consistency across the views. Here are the old and new default view labels:All open and unassigned (previously named - New): The view lists and shows all the new and unassigned conversations. My open (previously named - Assigned to me): The view lists all the conversations assigned to the agent. All open and assigned (previously named - All assigned): The view lists all conversations that have been assigned to any agent on your team. All Resolved (previously named -  Resolved): All Resolved views lists all the resolved conversations. Bot (previously named Bot conversat

460
O
Apprentice
A
Top Contributor
astr0b0yTop Contributor
asked in How do I....?
Freshchat SLA - start timer from first client message

I recently implemented an SLA with a timer that begins once a chat is assigned to a group and once it is ‘breached’ (our agents hate this term by the way - exceeded is a friendlier term), uses advanced automations to send a bot message to the client to let them know agents are busy and will be with them soon.We’d like to change the timer start to after the client sends their first message but I cannot see an option for this. Is this doable?

942
A
Top Contributor
adjj
Apprentice
adjjApprentice
asked in Chatbot and AI
Unable to create Chatbot buttons from api response

I am trying to create a chatbot for whatsapp in freshchat. I am trying to render buttons according to response from api. I am using the process as can be seen from the demo bot dialogs. I am using an array returned from api as the button name. Everything else is working. except the buttons ae not rendered in the bot dialog in whatsapp. Please help if you can. Thank you

1101
allertknapper
Apprentice
johanxr1
Apprentice
johanxr1Apprentice
asked in Messaging Channels
Error, double topic when opening chat.

Hi, Hope you are well. I have a error in my FC, I have 3 lenguages in my config. When I start any conversation in any lenguage (of my website) the chat show the topic in spanish and other topic in the website lenguage.Example: I start the conversation when my web is in english: That was oppened in a fresh session, and in incognit is the same. When I open the chat in spanish lenguage only sed the first mensaje in spanish. The problem is only in english lenguage.  Thanks for all. 

361
S
Community Debut
D
Apprentice
dmagill223Apprentice
asked in How do I....?
Need some direction with missing name in Freshchat box

Afternoon, Nearly five months ago I got help from the community to modify one of the chat bubbles. In the process of building that I lost an important bit of the system - the clients name entry before the chat starts.*Please note that we have the the chat bubble set to turn off outside business hours. 8 - 6 EST.This is our standard and live site with chat: https://manitoulintransport.com/This is the development site we created the site on: https://manitoulintdev.wpengine.com/Depending upon the time you are looking we have changed the icon and it bounces - although that may have to go -but I can’t get it to ask for the Clients name upon first chat.If someone could give me an idea what I broke, it would be hugely appreicated. Please let me know if this is the approprate place to ask this question. Thank you!

982
D
Apprentice
hakim
Apprentice
hakimApprentice
asked in Apps and Marketplace Integrations
Contact Integration

How to get contact from Freshdesk to Freshchat? Every customer who chat in widget is always undefined

621
Srivi
Community Debut
Chris S.
Skilled Expert
Chris S.Skilled Expert
asked in Chatbot and AI
variuos freshchat questions

Hello,Today we had a meeting with a customer about Freshchat and their Chatbot.During this meeting, I've seen a few strange behaviors…Like when we've changed something and ticked on preview, the bot always started at Flow 1.1In our training environment, however, our bots always start the preview from the point where we have edited something.So say if you add a Flow 5.5 and want to check that, you just click on Preview it starts the preview at 5.5 and not on 1.1Is this a change that i've missed? or is this a setting that we can edit?Secondary, we've noticed that we cannot delete a pointer that is set.So, if the customer creates a flow (say 5.5 again) and then selects that when choosing option 1, the next step should be flow 6.1 and afterwards sees that it should be 6.2, it is not editable. Do we miss something, or is this normal behavior?Looking forward to hear from you!GreetZ!Chris.

961
Jebas
Contributor
dankhan
Apprentice
dankhanApprentice
asked in Chatbot and AI
Can we trigger a bot with a push notification?

Hi,I don’t know if my idea is feasible or not but I wanted to trigger a chat bot using our app’s push notification.We have integrated freshchat into our app via deeplinks and it’s working fine. To leverage freshchat’s chatbot feature, I had this idea to create a chatbot that show customized plans to a visitor based on their previous activities within our app.The idea was that once a user performs a certain activity, it triggers a push notification that lands a user directly into our freshchat window and thereby triggering a chatbot that shows customized plan to that user.I don’t how much of it is possible since I am quite new to this.Any help in this regard would be appreciated.

630
dankhan
Apprentice
J
Apprentice
J.SotomayorApprentice
asked in Chatbot and AI
Is there any way to Train Freschat Bot effectively?

I have followed the documentation. I've gotten some support responses, but haven't found a way to make my bot "smarter".It only works under closed answers.Has anyone managed to make the bot more like an AI bot that responds to pre-trained language phrases?

561
A
Apprentice
Juanki
Apprentice
JuankiApprentice
asked in Apps and Marketplace Integrations
badges notifications on ios?

Really? Is not possible to have badges on iOS chat app? As all apps

411
dhanya_r
Community Debut
Juanki
Apprentice
JuankiApprentice
asked in Apps and Marketplace Integrations
Good integration with Shopify

Why isn’t there an integration between Freshchat and Shopify? same quality as with freshdesk!!!!

502
allan harold
Community Debut
LindaBrown44
Apprentice
LindaBrown44Apprentice
asked in Messaging Channels
Are there plans to update the Freshchat app for slack and get it reapproved?

Currently the FreshChat in Slack says: This app is not approved by Slack. Learn more.Are there plans to fix this and get it reapproved? There is a newer version of FreshDesk already. Is FreshChat coming? 

670
LindaBrown44
Apprentice
O
Apprentice
otronicsApprentice
asked in Chatbot and AI
Start again button not showing

Hi there,The Start Again button appears to be missing from our freshchat bot. Any ideas on how to get this back?We’ve tried in Chrome, Brave, and Firefox.Many thanks

1461
S
Community Debut
C
Apprentice
Cristina RoldanApprentice
asked in Messaging Channels
Integrate multiple Facebook profiles on Freshchat

Hi everyone, anyone knows an add-on or app that can let us to integrate more than one Facebook profile? Thanks! :)

1001
I
Community Debut
sgutierrez
Top Contributor
sgutierrezTop Contributor
asked in Chatbot and AI
Condition to limit the sign up only to specific country via Chatbot

Dear community,I am creating a chatbot that allows customers to sign up in the website. The chatbot is asking for email and phone number. I want to limit to only Belgium numbers, which starts with +32 with the country code. How can I add a condition that if the requester enters a non Belgium number it follow to a conversation that he can not register and if it is Belgium number then it allows the registration. I have tried using the function Contains  and then the condition: When I test it, the bot says True if I start with +32 but it redirects always to dialog 7.1. If I enter non Belgium code, it says false and correctly redirect to 7.1. I don’t know how to make to go to dialog 3.1 and also to hide the true/false answer, Is there maybe another way more simple to do what I am trying? Thanks!

570
sgutierrez
Top Contributor
A
Apprentice
aboooooooooo614Apprentice
asked in Messaging Channels
How can I hide fcWidget by default and display it later?

Hi everyone: Good to be here, as the title, I try not to display widget after initializing with the following setting:window.fcWidgetMessengerConfig = {          config: {            headerProperty: {                hideChatButton: true,            },          },  }; It works fine, but later when I try to show the widget with ‘window.fcWidget.show()’, nothing happens,Is it possible to achieve this behavior?Thanks in advance. 

5142
A
Apprentice
medallo123
Apprentice
medallo123Apprentice
asked in Apps and Marketplace Integrations
Whatsapp Business Integration Workaround Needed for Second Tick

Hello, I am having issues with the Whatsapp Business Integration. I succesfully integrated a Whatsapp Business number with Freshsales. Messages arrive in the Freshsales Chat section but Freshsales does not provide the second “tick” / checkmark to the sender. Therefore to the sender it looks like the messages was only sent but never delivered. From a customer perspective this is bad. I am trying to find some kind of work-around. I tried having Whatsapp Business on the phone as well so I could just click through the messages there quickly so the sender receives the second tick. However it seems I cannot install the number that is used in Freshsales at the same time on the phone.Any advise on how I could handle this?

431
ajinkya.deshmukh
Community Debut
J
Skilled Expert
johnindallasSkilled Expert
asked in Chatbot and AI
NEED IMMEDIATE ASSISTANCE - Launch ChatBot with a Button

Hey guys -  We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button.  The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window. As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process?  I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have.  To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well.  Fingers crossed someone has done this and am hoping we can do it with minimal effort.  Thank you in advance!! John in Dallas Texas

1752
J
Skilled Expert
caygri
Skilled Expert
caygriSkilled Expert
asked in Apps and Marketplace Integrations
it’s true whatsapp business is free it’s true?

Hello, I already have WhatsApp business if I buy estate plan of freshchat  it’s free? 

2197
BenSteele
Community Debut
GavinE
Apprentice
GavinEApprentice
asked in Messaging Channels
Freshchat Transcript

Hi,Our code was working until just this week and now we get 401 errors. We havent made any changes that should cause this so Im curious if it could be the latest Freshchat update or the FDK update. Also curious if anyone knows how to fix it.This is the function I’ve narrowed down is having an issue. It will iterate through once hit the if statement call itself again and then fail on the 2nd .get request.This is the log, I’ve just hid some of the private information.If anyone could help I’d be very grateful.

720
GavinE
Apprentice
frcol
Apprentice
frcolApprentice
asked in Messaging Channels
How long does it take to add a WhatsApp number?

My support is 100% on WhatsApp, but I saw that it can take “weeks” to add a WhatsApp number into the system.Does anybody knows how long does it can take to add a number from Brazil? Thanks

741
Pooja Bernice
Community Debut

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