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My client has a customized format on asset tag, which consist of 4 parts:Hardware Type (e.g. WL0) City (e.g. CNHK) Number (e.g. 0001) Business Unit (e.g. L)And the requirement is that the number part of the asset should be able to automatically assigned according to other 3 parts (Hardware Type, City & Business Unit). For example, when the client already having 3 assets with asset tag WL0CNHK0001L, WL0CNHK0002L & WD0CNHK0001L, if they would like to add an new asset with “WL0” as Hardware Type, “CNHK” as City and “L” as Business Unit, the system should be able to assigned the largest number + 1 as Number according to the other 3 parts in the asset tag so the asset tag for the new asset will be WL0CNHK0003L and then I can use API to update the asset tag.May I know if there are any methods to apply this auto numbering on asset tag?
Is anyone else annoyed that these new fields were added to the top instead of the bottom of the section?TypePhysical SubtypeVirtual Subtype
Hello Everyone! We’re thrilled by the overwhelming response to our upcoming event – Before the event, here are a few important details to keep in mind:Event Access: https://freshworks.zoom.us/webinar/register/WN_ND-gL0BxTQSnbF1MlerQUw (If you haven’t registered yet, please do so now. Once registered, you will receive an email with your unique Zoom link shortly.) Event Time: 10:30 a.m. EST / 9:00 p.m. IST Agenda: We’ll kick things off with a short keynote by Eric Smith, where he’ll share insights on our professional services followed by deep dive on ITAM by @UdayGrewal Q&A: We’ve dedicated time at the end of the session for a Q&A segment to address your questions.As a helpful pre-read, our product expert has also curated a glossary for you to refer to during the event. ITAM Glossary (Terms covered in the session)
It feels like the relationship between assets and workspaces is only part implemented - with IT still treated as the favourite child.Assets can only be managed by IT Workspace users, but assets can be assigned to ALL workspaces - Why does IT have control over other departments assets? When assets are created and assigned to a business workspace - they still appear in the picklist on IT tickets assignments - why? Business Agents can’t create or even SEE assets created into their workspace - Why? Business Agents cannot associate an asset to a case (either on creation or edit), but there is an 'Assets' tab when viewing the ticket (with no link to add an asset) - why? IT agents CAN associate assets to tickets in the Business workspace - and they then appear for the Business Agent, but with no functionality - Why?I get that assets started life as a CI management system, with lots of toys for IT Teams, but other functions in an organisation have a valid use for Assets - Facilities being the
I’m wondering if this is a bug or whether this is as expected.It looks as though if tickets are previously associated with an Asset but then the tickets are subsequently deleted, they remain visible in the Associations count on that Asset.Example:
New to Freshservice, and we are attempting to import assets from our old ITSM. I’ve tried several times to import assets for a single asset type, at first I was getting a date error and fixed that, now the import fails with “You are not allowed to update the asset.” I’ve tried editing the csv, changing how assets are mapped, leaving out mapping some fields, and I can’t get past that error.
We have thin client computers in our environment utilizing a Linux-based operating system called iGel. Because these clients are not using Windows, it doesn’t seem like there is a way to install the Freshservice Probe on iGel. iGel has an api we can use to export certain things, but wondering if there is a way to import assets/asset data via API. Has anyone worked through a situation like this and how are you accomplishing this?
Is anyone aware if the Freshservice discovery agent pulls any cellular information from Windows clients from WMI? https://learn.microsoft.com/en-us/windows/client-management/mdm/devicestatus-csp#cellularidentities If not, Freshservice, this asset information would be very helpful to be included in the CMDB.
HiWhen using the Reclaim assets in the Offboarding process the asset name contains only the Display Name, which in our case is the serial number of the asset. Is there any way to add another field like what product type it is?
I’m wanting to build a scheduled workflow to update the asset state depending on how long it’s been since the asset was logged into. The last audit date and Updated date for us are usually whithin the same day, but it doesn’t tell us the last time the user signed into the machine. Freshservice discovery agent doesn’t capture this data from the machines. Anyone have a solution that works for them to get around this?
the it created 2 customs fields in a field_header : { "asset_type_fields": [ { "field_header": "DigitalTwin", "fields": [ { "id": 21013902627, "created_at": "2024-10-15T15:38:41Z", "updated_at": "2024-10-15T16:25:21Z", "asset_type_id": 21002953778, "name": "managed_21002953778", "label": "managed", "required": false, "is_unique": false, "field_type": "checkbox", "data_type": "boolean", "default_field": false }, { "id": 21013902628, "created_at": "2024-10-15T16:29:07Z", "updated_at": "2024-10-15T16:29:07Z", "asset_type_id": 21002953778, "name": "unity_id_21002953778", "label": "unity_id",
Is there a way to add a Usage Type to an Asset [other than Permanent or Loaner]?
How are other companies using the Services module? We want to populate the services with the use of the probe and discovery agent so that changes are automatically updated; in addition to this they want the (on-call) rota to be incorporated somehow if possible as I got this message yesterday: “if the on call rota changes and you have several services covered by a team, are they expected to change it every week? would it also populate the services that are not covered by on-call? if it picked up a name from a field somewhere?” Be able to show information from the services pages to the requester, so if they select a service item in the catalogue and if there is corresponding service then it show information like hours of support, managed by team etc. somewhere on the service item.anyone doing this/is it possible? Thanks in advance :)
Hi All, I am wondering if it is possible to add things to the Edit Properties pane on the side when working with assetsI have added the the things I want under ‘Asset Types & Fields’ -> ‘Hardware’ but I want to be able to add them to the bar on the side as opposed to editing the asset to get to the fields. I want to create a check box to state if the device is in a quarantine state. Many Thanks!
