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Assets

Using Freshservice

61 Topics
180 Replies

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61 Topics

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PatrickMurphySkilled Expert

posted in Assets

Inventory Software

How do you utilize the Inventory Software system?We pull data from intune to get software sync.Playing with it today I found a few issues:When I retire an asset any software on that asset still shows in the software inventory. I’d like a way to remove all software associated to an asset. I’ve not found a way to do other than manually going through 500+ software listings, looking for the asset and removing it. I do see that when looking at an asset it will tell me all the software listed but no way to remove all software. Am I missing something or how have you accomplished this? How do you utilize the Discovered, In Review, Managed, Ignore, Restricted categories. Discovered - obviously new things that are scanned show here I review the discovered assets and if it is an OS (MS) Driver (Dell) Printer (any manufacturer) I move to ignore. If it is a licensed product or something managed by an MSP or the business like a saas application I move to Managed If it is software that I dont thin

10 days ago

maloktSkilled Expert

asked in Assets

Multiple Vendors and URLs on PO Request Form?

We have to route our POs through various levels of approvals (government, ugh!), and before Fresh, we would complete a PDF form that lists the items out like the “Item Details” portion on the Fresh PO form, and then we would insert URLs in the email with the PDF attached to forward it around to all the approvers.Is there a way to select multiple vendors on a single PO, and allow the orderer to add multiple URLs for as many items they are buying? Like, if they want one thing from Amazon, and 3 things from Dell, they could keep adding links for all the individual items they are ordering… Altedrnatively, is there a way to insert a clickable URL in the Item Details portion - in the description field, for instance?

11 days ago

Lal23Contributor

asked in Assets

How do I hide "place request" button on a service item?

Can anyone tell me how to hide “place request” button on a service item based on the answer to a question the customer gives on a drop down.Basically I want to ask the customer to make sure they have done something before they can continue with the request so I want to hide the place request button until unless they select the yes option in the drop down. thanks

18 days ago

BenettiApprentice

asked in Assets

Discovery Agent for Win not reporting

I installed the Discovery Agent in my Win laptop, but the asset is not reporting in FS.Log attached.

28 days ago

EricRoelandSkilled Expert

asked in Assets

Address attributes visible

It would really help if the address information is visible or at least easy accessible from within a ticket or asset. Now you can only see the identifier and that is not the entire address.To see the complete address you need to be an admin and go to settings-assets-locations.Is there a way to have the attributes like address line, city, postal code, etc visible from within the asset or ticket?

1 month ago

kse27Apprentice

asked in Assets

Removing service request from new menu

Hello,Is there any way to hide the “Request a Service” option in the New menu on the Portal site?Thanks.

1 month ago

MardellrApprentice

asked in Assets

Assigning Assets to a hot desk

Hi all Not sure if this is a question for Assets or Requesters but hopefully I’m in the right place. We have 4 hot desks in the office, we would like to assign the equipment to Hot desk 1, hot desk 2 ect. However I cannot find a way of creating a User/Requester without an email address. Is is possible to create a service account of sorts for each hot desk in the office so I can assign assets to them? Many thanks

1 month ago

mbft

asked in Assets

Can I search the FreshService assets API via asset_tag OR Name OR Hostname?

Hello, I’m trying to figure out whether its possible to query the FreshService API for a specific asset based on multiple fields. Apologies if this isn’t the correct place to ask this question! In our environment some computers are often missing either their asset tag, name (aka display name) or hostname field. In a perfect world, all three fields would be identical for every asset, however as this isn’t the case, I need a way to query for an asset across all three fields. Is it possible to query for an asset that matches on ANY of those fields. Similar to the way the FreshService search works in the UI of the inventory page?According to the documentation here, the only fields supported on the search endpoint are;name asset_tag serial_numberIs there any other way of doing this search via the API in a single query? Any help would be much appreciated. Thanks,M

1 month ago

JP801Contributor

asked in Assets

Creating a Reimbursement Form as a Service Request Help

Hey everyone! In need of some help. I have experimenting with creating a basic reimbursement form as a service request but not sure how to add this function into the request. I have provided some screen shots of my service request, along with my automation. What I am trying to do is basically create an expression to do simple addition, adding the total reimbursement cost. I would prefer having the total amount calculated in real time if possible on the form. Not sure if that is a possibility. Being very new to this, I am having trouble creating an expression that works. If you have any tips or tricks or an opinion if this is even a possibility, I would greatly appreciate it! Best,Jon

1 month ago

RvkersenApprentice

asked in Assets

How to auto assign asset used by with Azure

I found how to auto assign assets with Active Directory, but is there a way to auto assign through Azure?I've added the FreshService Provisioning app to Azure and vice, versa. It's working, but not exactly what I need. In workflow the only option is to select a specific person.

2 months ago

maghedSkilled Expert

asked in Assets

Hiding specific Service Items from Service Catalog

Hi all,I have a need of hiding a few specific Service Items from the service catalog list view in the portal interface.Has anyone done this in the community and can share the script? The result I’m after is to be able to hide specific items from normal category views because they only need to be visible through a bundled item. Using Requester groups etc will not solve this as they will not be visible from the bundle when using this method.

2 months ago

AKAApprentice

asked in Assets

How one can set default value for a custom field on Service Catalog while in New form or Edit form.

Greetings All,I am new to this community and see many good responses and solutions provided for queries here.On similar lines, I am trying to figure out how one can set default value for a custom field on Service Catalog while in New form or Edit form.I did explore Business Rules and WF Automator for possible solution, but no luck. Appreciate if anyone has already implemented a solution for the similar ask.Thanks and regards,Anesh

2 months ago

maloktSkilled Expert

asked in Assets

Requester Submission of Multiple-Item Purchase Order

We have an internal requisition PDF that our users submit through email for approvals. We want to replace this process in Freshservice so users can submit requests that will eventually become purchase orders. I’m having a hard time trying to conceptualize how such a user portal form could capture an itemized list with quantity, subtotal, total for multiple items on the same request.For instance, a user wants to request a new computer, some office supplies, and a few things not in the service catalog. Like this, maybe:

2 months ago

maghedSkilled Expert

asked in Assets

Mandate Asset on Change

Hi,I would like to have it mandatory to populate a Change ticket with an Asset at a certain status. This is not included in the change lifecycle settings as far as I know. I have instead tried to apply business rules that “Mandate Asset” as indicated in the screenshot but it simply doesn’t work. I can still create and/or edit changes without being asked to populate an asset.Has anyone encountered this issue or has other ways of achieving this? I tried to apply the same rule for Tickets. It works for “new” forms but not on “edit” forms.

2 months ago

JTAVOLAROSkilled Expert

asked in Assets

customizing software fields

I’m trying to edit the type field in the software form under the assets module, and all of the fields are greyed out. Has anyone else come up against this?

3 months ago

Maxime MoreauApprentice

asked in Assets

Restriction on specific assets

Hi the community, I hope somebody can have a solution for me…We are on onboarding process and during our configuration we have facing on a little problem.In our assets, we have some specific security cables which are to be manage by a specific team.Other teams must not have to see them. Is it possible to put a restriction on assets or maybe product/supplier ? Have a nice day !

3 months ago

LucasHanssonSkilled Expert

asked in Assets

Can list all users of a software but not all software used by a user?

Hey, Looking through the APIs i can find the possibility to list all users of a software but not all softwares used by a user?https://api.freshservice.com/#list_usersHas anyone else done something similar?

3 months ago

afautleySkilled Expert

asked in Assets

Auto update asset departments

We have come across a problem where if someone moves department the assets associated to that person stay in the same department. We update our departments in AAD and then use AAD sync to update our departments in FreshService. When a department gets updated the assets follows the user and therefore the users department should change in the assets as well. I’m hoping this is a bug and not something that got overlooked. Has anyone else come across this problem and what are they doing to remediate it?

3 months ago

michaelmartelSkilled Expert

asked in Assets

CSV from Service Request Details

I’d like to be able to create a CSV file from details from a Service Request. Any apps or tricks to accomplish this?

3 months ago

maloktSkilled Expert

asked in Assets

Disassociate Products with Discovered Assets / Delete Products with Associations

In our Product Catalog, we don’t want to display every single product model that our discovery agent finds. For instance, users should be able to select “Standard Computer” instead of having to go through 30 different Dell models that are in the Product Catalog because we have so many models in production. Dell comes out with a new model every other day, it seems. Same thing for Printers… we prefer to just list “Standard MFP” or “BizHub” instead of the 40 other printer models found in discovery.Is there a way to disassociate/delete/hide products in the catalog, and/or block or configure the discovery agent to only use a high-level category of “Desktop” “Printer” … ?

3 months ago

tyler.brandtSkilled Expert

asked in Assets

Ability to hide 'child request' forms from the main catalog in portal v2

Does anyone know how to make the script from this thread work in portal v2?I was using it in v1 to hide a category of child items that no one needed to see, but it doesn’t appear to do anything in v2.Code for reference:<script>var cur_loc = window.location.pathname, req_loc = "/support/catalog/items";if (cur_loc == req_loc) { jQuery(document).ready(function() { jQuery("#categories").find("[data-id='5000223941']").hide(); }); }</script>

4 months ago

shannon.mejiaSkilled Expert

asked in Assets

Conditional Questions on Service Item

We have questions on our Service Items and want to trigger other questions based on the answer to those questions. I know it is possible, but cannot figure out how to do that? Can anyone help?

4 months ago

sheagordonContributor

asked in Assets

Editing Service Request after Rejection

In reviewing the ability for requesters to edit a service request after an approver has rejected a request, once the requester edits the service request, the approver doesn’t have the ability to now Approve it. On the Agent side it shows as rejected and the field is not editable. How can I structure the service request to have the Approver be able to review the changes and Approve/Reject the service request? I’d also like to have this automated so the Agent would get the alert that changes were made and they receive a new approval alert.

4 months ago

Mo.WaelSkilled Expert

asked in Assets

Asset management (Assigned vs Unassigned)

Hello, I need to use asset management in a daily use for IT assets ( laptops - sim cards ...etc),Most of assets assigned to users (used by...) = assignedOther assets in stock, which arnt assigned (unassigned), So i need to make a filter as assigned and unassigned, I tried to edit the default to add these options but its not allowed,Even if i added them on each category, but still i cant filter then unless i exported the sheet and this is not flexible,So how can i fix this or should i go to another solution like snip-it,all i need is to filter when we have outside (assigned → used by) and what we have in stock (unassigned) I thought I should add a category say (stock laptop - stock sim cards ...etc) ?????

4 months ago

NathaKerApprentice

asked in Assets

Service request custom fields in data export

I work with a lot of serviceitems that all have a set of custom fields. I also need to be able to get a list (CSV-dump) of all the tickets with customs fields (we insert my clients data in those fields, so I need to be able to extract them again). It doesn’t seem possible out of the box, is there a workaround?

4 months ago

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