Is anyone aware if the Freshservice discovery agent pulls any cellular information from Windows clients from WMI?
https://learn.microsoft.com/en-us/windows/client-management/mdm/devicestatus-csp#cellularidentities
If not, Freshservice, this asset information would be very helpful to be included in the CMDB.
Hi.
This is currently not supported, as I understand.
Windows (full install) devices.
Linux
MacOS.
This would be a great idea.
As such, I suggest to submit it here:
Freshworks Ideas | Freshworks Community
Please, ensure to share the link in order we could vote for it.
Regards,
I have submitted this as an idea into the relevant area.
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When it comes to mobile device information, details such as the SIM card, telephone number, and device specifications play a crucial role in connectivity and functionality. Users may consider the benefits of ensuring their devices are properly registered, especially when looking into options such as dito sim registration. This process could potentially enhance the overall user experience by providing better service and access to features tailored to individual needs. Staying informed about device information and registration possibilities can lead to a smoother mobile experience.
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Unfortunately, it is not possible to pull mobile or telephone information into Freshservice using Discovery tools.
However, you can achieve this by adding the necessary custom fields under the Mobile asset type and using the import functionality within the Asset module to populate this data in Freshservice.
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No, the Freshservice Discovery Agent does not pull cellular information from Windows clients via WMI. This type of data is only available through Windows MDM CSPs, so it isn’t currently captured in the CMDB by default. You would need a custom integration or MDM-based solution to include it.
From my experience, the Freshservice discovery agent doesn’t directly pull detailed cellular information (like SIM, IMEI, or telephone number) from Windows clients through WMI. Usually, that type of data is more accessible via MDM solutions or CSP as outlined in the Microsoft docs you shared. It would definitely be a useful enhancement if Freshservice could integrate this into the CMDB.
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