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Hey there!Exciting news for Freshservice Enthusiasts 🎊We're thrilled to introduce a brand-new series that's about to revolutionize the way you use Freshservice – “Appsolutely Connected: Explore the World of Freshservice Integrations.”In this upcoming series, we will shine a spotlight on the top Freshservice integrations, diving deep into their use cases and key benefits. Our goal is to show you how these integrations can empower you to deliver outstanding IT support, boost productivity, and elevate your overall service desk game.🔮Start exploring our series:⭐ Episode 1: Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams ⭐ Episode 2: Say goodbye to ticket duplication woes with Freshservice + Clone Ticket ⭐ Episode 3: Streamline and accelerate change management with Freshservice + Clone Change⭐Episode 4: Master your time and tasks with Freshservice + Office 365 Calendar⭐Episode 5: Seamless user management with Freshservice + Azure Active Directory Provi
Hey there! Welcome to this week's edition of Freddy Fridays, where we show you how Freddy AI Agent can provide human-like, personalized support with Multi-lingual conversations. 🌟 🧐 Why is natural language assistance such an important facet of support?Today’s global workforce speaks multiple languages, and it can be tricky to empower such employees with personalized assistance in their preferred language. Freddy AI Agent offers human-like support through natural language conversations that ensure efficient engagement and, eventually, delightful employee experiences. 🛠️ Get started with Multi-lingual conversations!With Freddy AI Agent, global employees can share queries and receive tailored and localized support from virtual assistants in their natural language of choice. Freddy AI Agents can interact and translate all available content in service catalogs and knowledge bases in 40+ languages.Learn more 🗣️ What do customers say about Freddy AI Agent?Our internal customers can actual
Hello folks! Welcome to another episode of “Appsolutely Connected with Freshservice”. If you’re new here, check out our series to get the lowdown on all the top integrations you need to ‘app your IT game’💪🏼!Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard data. If your organization is using Azure Active Directory (AAD) as the single source of truth for user information, this integration is for you!Freshservice + Azure Active Directory (AAD) Provisioning provides a unified view of your essential user data in your service desk instance. You can enhance user authentication and user provisioning for your service desk by synchronizing data such as users, locations, groups, security, applications, permissions, and custom attributes from AAD to Freshservice. How does the integration work?🤔Automatic User Creation and Sync: Once a user is assigned in AAD, Freshservice automatically creates the requester/agent based on
Hello folks!👋🍂Coming out of the Thanksgiving feast and diving back into the tech world? We've got a post-turkey treat for you on this episode of "Appsolutely Connected with Freshservice" — your go-to guide for apps that turbocharge your service desk efficiency. 🛠️Ever had that sinking feeling when your inventory doesn't quite match the records? You’re juggling a ton of tech assets everyday—computers, servers, gadgets, you name it. Keeping tabs on them all can be a bit like trying to catch a swarm of bees—chaotic and prone to a few stings.So, how do you ensure every device is easily recognizable, data accuracy is at its peak, and operations run seamlessly?Freshservice + Asset Label Designer provides a visual, scannable system, streamlining operations and ensuring precise data for informed decisions and IT compliance.🏷️🌟What can you achieve with this integration? Efficient and Accurate Asset Identification: Improve data accuracy by labeling assets with barcodes. Automation of data c
Hello everyone! Welcome back to the second edition of “Appsolutely Connected with Freshservice” – your ultimate guide to top apps that can supercharge your service desk efficiency. 🛠️💼I am Sumithra Gopalakrishnan from the Freshservice product marketing team. I work with the integrations team to train the spotlight on the apps and integrations that will give your service desk a definite boost. I love checklists, so get ready to see some exciting lists coming your way on how to get the most out of the Freshservice integrations. (Say hello if you are a checklist geek too!)Today, we will see how the Freshservice integration with Slack helps enterprise service teams and employees! 🤝🌟 💡Get the most out of SlackFor most modern organization, Slack is the collaborative hub where work happens. But employees often have to move out of their workspace to a different platform to raise requests, report issues or ask for assistance. And agents have to toggle between tools to stay on top of their
Hey Community!It’s time to shine the spotlight on Freddy AI Agent! 💡🚀 Meet your productivity sidekick! Freddy AI Agent helps you:🤝Streamlines employee support 24/7🛠Automates routine tasks with simplified enterprise-grade AI💬Delivers human-like and personalized interactions🔐Provides trustworthy and reference-rich responses✨Freddy AI Agent is here to make work smarter, not harder.Got questions? Let Freddy handle it!🔗Get Started with Freddy AI AgentLet us know your favorite Freddy feature in the comments! #FreddyAIAgent #Freshworks #AIForBusiness #FreddyFridayCheersAnupama Phal
Hey there!Welcome to this week's edition of Freddy Fridays, where we show you how Freddy AI Agent can be enabled on public channels for instant resolution of simple and repetitive queries. 🌟 🧐 How important is it for employees to receive support on public channels?Today’s employees collaborate frequently on public channels. It becomes a question of convenience that support also be available on channels such as Microsoft Teams and Slack that employees frequent. 🛠️ Gear up for support on multiple channels!Enable round-the-clock instant support on your preferred channels. Free up agents for more strategic tasks while Freddy AI Agent intuitively intercepts conversations and queries on public channels and provides timely resolutions.Learn more 🗣️ What do customers say about Freddy AI Agent?After implementing Freshservice, the team experimented with AI agent and chatbots – quickly realizing real returns on their investment. Freshservice's generative AI-powered agents — in conjunction wi
Hello Freshworks Community! Welcome to the Event Lobby of our upcoming series: Level Up with Freshservice Integrations. This three-part series will feature the following sessions. We’re thrilled to collaborate with @Sumithra , @Jatin Rastogi , and @Nageshwar to showcase the features and capabilities. This is our first deep dive into the topic of integrations in the community, and we couldn’t be more excited! Session 1 - 👇🏽👇🏽👇🏽 RECORDING HERE 👇🏽👇🏽👇🏽https://freshworks.wistia.com/medias/ptxhynirrd ------------------------------------------------------------------------------------------------Session 2 - Session 3 - Few pointers to note - All sessions will begin at 9:30 p.m. IST | 9:00 a.m. PDT | 6:00 p.m. CEST. Each presentation will last for 40-45 minutes, followed by a Q&A session with our product expert. The joining link for all events will be shared a few hours in advance to ensure a seamless and hassle-free experience. Please keep an eye on the comments f
Hey there! Welcome to this week's edition of Freddy Fridays, where we show you how Freddy AI Agent can provide continued assistance to fix employees’ issues with Multi-turn conversation 🌟 🧐 Struggling to gather enough context from employees to resolve issues smoothly?Do you suffer from the dearth of information at the right time and from the right sources, which could help in efficient issue resolution? Worry not - Freddy AI Agent is intelligently equipped to conversationally capture all the necessary information to provide employees with the best possible solution. 🛠️ Get started with Multi-turn conversations!With Freddy AI Agent, employees receive fully autonomous, 24/7, human-like engagement and thoughtful, context-driven responses to provide instant, best-in-class support..Learn more 🗣️ What do customers say about Freddy AI Agent?The bank quickly spun up an autonomous service portal with Servicebot, a friendly AI agent that uses natural language processing and machine learning
Hey Community!🤔 Did you know?Our customers have seen a whopping 53% ticket deflection with the gen-AI powered Freddy AI Agent as per the Freshservice Benchmark Report 2024.🤔 What is Freddy AI Agent?Freddy AI Agent is the new generation of easy-to-deploy and use autonomous service agent that can be deployed in minutes and is built to deliver exceptional employee experiences. Using Freddy AI Agent, IT teams can deliver personalized, near-real-time support that meets employees’ individual needs, freeing up time for users in IT, HR, and other internal service teams to do more fulfilling work. Freddy AI Agent operates 24/7 across tools like Microsoft Teams, Slack, and other internal collaboration channels to assist employees when they need it. 🗣 What customers think of Freddy AI Agent?Freshservice's generative AI-powered Freddy AI Agent — in conjunction with Microsoft Teams — provides employees with 24/7 support and shortens resolution times within Teams - A leading global automotive pla
Hello Freshworks Community!How's it going? Hope you all are having a great week so far!I’m Suvashini, Prinicipal Customer Success Engineer here at Freshworks! I’m also your Community SME and my key product focus areas are Freshservice and Freshservice for Business Teams!I wanted to share some best practices on corporate on-boarding and thought the best way would be through a story! So grab you cuppa coffee or tea and let’s dive right in ☕🍵🤓! ⛈⛈ Rain hammered against the sleek glass windows of Technex Corp HQ, mirroring the storm brewing inside Maya. Her first day as a data analyst, and the only welcome she'd received was a generic automated email with a login and a frowny-faced Slack invite called "Newbie_Hole" "Ugh, where's HR?" Maya sighed, scrolling through the endless channels of a cluttered digital workplace. The "Newbie_Hole" was a firehose of questions and frantic emojis, none of them answered.Suddenly, a notification popped up, a video call request from "TechNexBot_Onboarding
Hey Community!Are you ready to unlock your IT team's full potential and revolutionize your workflow? Join our upcoming webinar, "Mastering Freddy Copilot," and discover the transformative power of AI in boosting your team's efficiency!"Here's what you can expect to learn:🚀 AI Capabilities: Get an inside look at how Freddy Copilot harnesses cutting-edge AI technology to streamline processes and enhance productivity across your IT team.💡 Boost Efficiency: Learn proven strategies to optimize your team's performance, reduce downtime, and accelerate problem-solving with Freddy Copilot as your trusty sidekick.⚡ Immediate Impact: Discover actionable insights that you can implement right away for an immediate boost in your team's operational efficiency.Don't miss out on this opportunity to explore how Freddy Copilot can be a game-changer for your IT operations. Whether you're an IT manager, a tech enthusiast, or simply curious about the future of AI in the workplace, this webinar is for you!
Hey Community!Wondering how to successfully integrate AI into your IT service management? Worry no more! We are excited to announce that our Freddy Masterclass Webinar Series is now available on-demand to guide you every step of the way with Freddy Copilot. Here’s a sneak peek of what our first webinar will cover:🧠 Why AI Now?Discover why AI is more than just a buzzword and how it’s evolving service teams to meet modern employee expectations. This is your chance to understand the real-world benefits of incorporating AI into your operations.🧠 Freddy AI in ActionLearn about the transformative power of Freddy AI! See how it assists with self-service for employees, enhances agent productivity, and provides critical insights for decision-makers. 🚀🧠 Real ImpactHear inspiring success stories of enterprises that have unlocked unprecedented levels of productivity and achieved significant improvements in resolution and response times. 📈But that’s not all! We'll also delve into our exciting
Hello folks!👋We are back with another episode of Appsolutely Connected with Freshservice—your weekly guide on exploring game-changing integrations for your service desk operations. Ever felt like you're in an IT maze, struggling to navigate the web of devices, apps, and their health status? The complexity of this challenge often results in delayed issue resolution and potential disruptions to end-users' productivity. Freshservice + Intune lets you efficiently manage and troubleshoot devices while ensuring your service desk operations are top-notch is top of mind. This integration lets you sync discovered apps, mobile, and computer devices managed on Intune within Freshservice asset management, offering a comprehensive view of your entire device landscape. 🌟What can you achieve with this integration? One-Stop-Shop for Asset Managers: Get a consolidated view of all devices and their information fetched from Intune, accessible in Freshservice. Insights into Asset Health: Gather detailed
Hey There!Did you know the Freshworks IT service desk saw a decrease in average resolution time by 32% with Freddy Copilot?🤔 What is Freddy Copilot?It’s our GenAI powered assistant for agents, designed to streamline workflows and enable more efficient task handling.🤔 How did Freddy Copilot impact the performance of Freshworks IT ?🎯 Enhanced written communication🎯 Efficient ticket handling🎯 Improved resolution context🎯 Faster, contextual responsesAnd more!🌟 Would you like to learn how Freddy Copilot transformed our IT team? Watch this in-demand webinar!🚀 It's time for you to join the AI Revolution! Sign up for a demo today and see Freddy Copilot in action!CheersAnupama Phal
Hi Everyone,We are looking forward to your participation in our upcoming event: Extend Beyond IT: Unify services and elevate EX with Workspaces on September 17, 2024 9:00 a.m. PDT.>>>>Do you have questions or comments, or are you facing issues joining the session? We encourage you to ask your questions, share your thoughts, and post any comments related to the event. Whether you need more information about document management or are experiencing difficulties logging in, your participation is crucial.-----------------------------------------------------------------------------------------------EVENT DETAILS - Facing issues with joining link? If you’ve registered but didn’t receive the link: Join directly using this link: https://freshworks.zoom.us/webinar/register/WN_o1kfzOrjQuG-lDyPICW7-A ------------------------------------------------------------------------------------------------ If you haven’t registered yet but wish to join instantly: Click the following link to r
Hey There!Today, we're doing a quick recap of Freddy Translate and giving you a sneak peek into an exciting enhancement to this capability coming up this month.🤔 Dealing with Language Barriers in Support?We know that communication can sometimes be a challenge when offering global support. Language differences can lead to delays in resolving issues and employee dissatisfaction.🗣 A Quick Reminder: Freddy Translate is Here to Help!For those who missed it, Freddy Translate is a game-changer for distributed support teams. This powerful feature allows you to:Translate Entire Tickets: Instantly translate incoming tickets into your agents' preferred language with a single click.Translate Parts of the Ticket Thread: Selectively translate specific responses in a ticket thread for better context and clarity.Learn more🌟 Exciting News: Enhancement Coming This Month!We're thrilled to announce that we'll be enhancing Freddy Translate to include a new feature in this month's release:Translate Respo
Hello there!Welcome to this week's edition of Freddy Fridays, where we introduce another game-changing innovation for global support teams - Freddy Translate! 🌟🔍 Struggling with language barriers in support?How frequently do your service teams struggle to provide support to your global teams? Language differences can disrupt communication, delay issue resolution, and negatively impact overall employee satisfaction.🗣 Introducing Freddy Translate!Freddy Translate optimizes ticket handling for globally distributed teams by instantly translating incoming tickets into the agent's preferred language. This enables agents to provide fast and effective support, no matter the language barrier.🤔 Where can you find it?Navigate to Admin > Freddy AI and enable the toggle for Translator.🤔 How does it work?🌎 Translate Entire Tickets: Click the Translate option at the top of the ticket.🌎Translate Parts of the Ticket Thread: Use the Translate options available in each ticket response.Learn Mor
Hey There!In this week’s edition of Freddy Fridays, we take you through a systematic step-by-step guide to get started with Freddy Copilot!🤔 What is Freddy Copilot?Freddy Copilot is your ultimate assistant, helping agents improve productivity and thus elevating your overall service efficiency.🤔 What’s inside this guide?⚡ An introduction to Freddy Copilot and why it is needed⚡ A 5-step process for admins to easily set up Copilot for their service teams⚡ More on unlocking maturity with Freddy AI solutions⚡ FAQs and resources✨ Launch and leverage Freddy Copilot successfully -> Download the guide today!❓ Need a walkthrough of how to use the guide? Sign up for our Freddy Copilot for IT: A Masterclass Series to learn more!CheersAnupama Phal
Hey Freddy Copilot User,We know your insights are invaluable! We’re reaching out to you because your feedback can help us redefine our training resources and support strategies.Wouldn't you love to contribute to the evolution of Freddy Copilot? Take our quick survey and significantly impact how we enhance our AI-powered tools' onboarding and adoption experience.📝Here's why your input is crucial:🔧 Influence Training Resources: Help us create the most effective and relevant training materials for you and your peers.💬 Shape Support Strategies: Ensure our support systems address your needs directly and efficiently.🚀 Maximize Tool Utilization: Your feedback will help us optimize Freddy Copilot, boosting your productivity and satisfaction.Take a moment to share your experience with us and become an integral part of Freddy Copilot’s journey to excellence. Your voice will shape the future, making it brighter for all users.We appreciate your engagement and look forward to building a better
Hello there!Are you wondering how to integrate AI into your IT service management? Join our upcoming webinar series designed to guide you every step of the way with Freddy Copilot. Here's what we'll cover in our first webinar. Why AI Now? Discover why AI is more than just hype and how it’s transforming service teams to meet modern employee expectations.🌟Freddy AI in Action: Learn how Freddy AI assists with self-service for employees, boosts agent productivity, and provides critical insights for decision-makers. 🚀Real Impact: Hear success stories of enterprises unlocking productivity and achieving significant improvements in resolution and response times. 📈We'll also delve into our exciting roadmap areas to help you unleash the next level of service management. Here’s what you can achieve with Freddy Copilot in the months to come:Achieve high service quality with standardized ticket handling 🗃 Speed meets accuracy - accelerate ticket responses ⚡ Stay ahead of issues with proactive s
Hello there!Hey there! Welcome to this week's edition of Freddy Fridays, where we show you how you can proactively identify similar tickets 🌟🤔 Struggling with similar tickets being worked on in siloes?How often do your service teams encounter repeat tickets or miss related issues that could have been resolved more efficiently? Identifying similar tickets manually can be time-consuming and may delay overall issue resolution.🗣 Get started with Similar ticket suggestions!With Freddy Copilot, agents can detect and correlate similar service requests and incidents across languages.🤔 How does it work?🔍 Similar ticket detection: Identify active incidents and service requests similar to the one currently being handled in the service desk.🔍 Cross-language correlation: Identify similar tickets across different languages, ensuring quicker issue resolution regardless of language barriers.🔍 Reference past resolutions: Get visibility into similar issues that have already been resolved and allo
Hello Community,🚀 Unlock Seamless Service Excellence with Freddy AI! Step into the future of service management with our interactive, info-packed webinar designed to showcase how Freshservice can transform your IT and business operations. Whether your team is 50 stron
