Ready to stop chasing tickets and start leading your team? As you explore Freshservice, we want to make sure you’re not missing out on the secret sauce: Freddy AI.
Freddy isn't just a chatbot; it’s a suite of intelligent tools designed to take the "manual" out of your manual tasks. Whether you’re in IT, HR, Finance, or Legal, Freddy is here to help you scale.
Meet the trio: Agent, Copilot, and Insights
Freddy AI Copilot: The ultimate sidekick for agents
Imagine an assistant that writes your notes, summarizes long threads, and suggests solutions before you even ask.
- Ticket summarizer: Skip the scroll. Get a concise summary of long conversations instantly.
- Reply suggester: Draft perfect responses based on your existing knowledge base in seconds.
- Post-incident reports: Don't dread the paperwork. Freddy generates structured reports after major incidents automatically.
- Writing assistant: Polish your tone and grammar so every message is professional and clear.
Freddy AI Agent: Self-service for employees
Give your employees instant answers on the tools they already use (Slack, Microsoft Teams, or Email).
- Conversational support: No more rigid forms. Employees just ask a question, and Freddy provides the answer using your knowledge base.
- Multilingual: Support your global team with ease—Freddy speaks Dutch, French, German, and more!
Freddy AI Insights: Your strategic eye
Stop squinting at spreadsheets. Freddy identifies trends and anomalies for you.
- Root cause analysis: See a spike in SLA violations? Freddy doesn't just show you the graph; it tells you why it's happening.
- Proactive alerts: Get notified of "High Criticality" issues before they become crises.
Activate your AI advantage
Getting started is easy. The best way to see the value of Freddy is to let it handle a "Major Incident" workflow or a week of "Resolution Notes." You’ll be amazed at how many hours you get back on a Friday afternoon.
Get started here: