Getting Started

You can easily do that using android multitool. It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file. APK Sync

Is there a way to import tasks and subtasks including the predecessor and successor task fields?

To reduce administration time, it would be very useful if we could automate assigning an asset to a location via a ticket. We would need to be able to use a workflow or other automated function to assign the asset into a specific room location in Fresh. Fresh have suggested creating a requester for each location, but having multiple sites with infrastructure equipment in it, it’s not practical. Does anyone have any solution to this?

Hi! I’m new to the Freshworks community and excited to get started. Can anyone share their best tips for setting up and maximizing the platform? Also, I’m curious if anyone has experience integrating healthcare services like HealthOne’s fastest doctor home visit feature with Freshworks for better customer support and service management. Thanks in advance!

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Hello We are implementing Freshservice and are uncertain on how to best utilize the tags function to support our servicecenter. We deliver software in the energy sector both on premise and as hosted/SaaS. We have dedicated custom fields to store Software application information on incidents so that part should be well cowered. Anyone care to share their usage and experiences? Br.Lorentz

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Hello, We have an email address which our IT Workspace frequently forwards from tickets to and liais with the delegates of that email mailbox. Today that team was setup with a separate Workspace utilising this email address.Is there a way that we can still forward from our IT Workspace to this email address so that the team in the other Workspace can respond or would we be forced to use the Move functionality? It is causing quite the headache at the moment. Thanks!

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I’m ok and Alright.

I’m trying to use the API to attach a file to a ticket. I have tried images and PDFs. The file gets attached to the ticket but is broken when viewed in Freshservice. When I get the ticket attachment details using the API, the attachment content-type is “application/octet-stream” instead of “image/jpeg” for the jpg image I tested but correctly set as “application/pdf” for the PDF I tested. But neither file types work correctly. Image is broken, PDF document is blank. The file size, according to Freshservice, is always some bytes larger than they actually are locally. For example, with a very small image that is 1252 bytes locally, Freshservice reports the size as 1702 bytes. Here is the example payload for the small image I’m testing with: --------------------------S1SJJcLLQQJrNanXChw123Content-Disposition: form-data; name="attachments[]"; filename="test1.jpg"Content-Type: image/jpeg ????JFIF?????ExifMM*?i&?\?p??52??522024:05:04 11:22:402024:05:04 11:22:40???http://ns.adobe.com/xap/1.0/

Here I have attached the log file for reference. "success": false, "error_code": "2001", "errors": "Unable to connect to the remote server" Why it is failed and how to fix this issue.

Hello All, Has anyone tried to create a workflow that will block a CAB approver from approving their own change request? Once again, I cant seem to create the logic whether in my head or the application :)

In today’s fast-paced world, customer support teams are under constant pressure to deliver quick and efficient solutions. With the rise of AI, tools like Freshworks are revolutionizing the way businesses handle customer queries. In this post, we’ll explore: The key features of Freshworks AI. Real-world examples of AI improving agent productivity. Tips to integrate Freshworks with your existing tools. For more insights, check out this detailed guide on Rate Today . What are your thoughts on AI in customer support? Share your experiences below!

Hi, I do not know why FreshService team decided to remove basic authentiation, using username & password and propose solution to use API Key since I believe they are not interchangable. I have difficulties when my customer wants to develop a custom mobile app for agent, integrated with Freshservice system. However, without authentication using username & password, user will need to input api key (obtained from their account in Freshservice webpage) to be able to login to system. The API Key is not designed for user to input to Password text field because it is generated by system under a certain complexity policy. Product team please consider option to keep authentication method using Username/ Password. Thanks Trung.Le

In admin portal settings we have captcha enabled to stop spam tickets (emails) however, it’s not working whatsoever. It’s getting worse and worse every month, and the quantity of SPAM tickets has gone up 4x in 2 months, I have emailed support multiple times about it, and they essentially say “It’s SPAM, so we don’t know how to stop it”. This isn’t really a response. Has anybody else notices this escalating problem. We’re at the point that we are preparing to leave FreshDesk if it continues like this. Is everybody else having the same experience?

We have been using FreshService for about a year. One of our outside vendors that works on our security system uses Jira Service Management, so we’ve had some exposure to that system recently. One of the really handy features of Jira has been the ability to “@mention” our coworkers (other agents). This is helpful in that I can say someone’s name in an internal reply and it calls their attention to the ticket via an email. It appears that FreshService does not have this ability. I know I can create a “private” note, but even this doesn’t let me clearly and easily “tag” someone in the ticket… I have to put them in the “to” line. I searched the community, and I saw an old feature request for this, but I can’t even upvote it, as it says voting is closed. It gives no indication of why it’s closed (that I can tell?) Maybe this means the feature has been implemented and I just need to know how to turn it on? Anyway, I’m hopeful this is just something I’m missing in our settings. Thanks for yo

this is one of the highly searched query on the Internet. But today we will solve that. Before going to move your emails from Google Workspace to Office 365, you need to take Google Workspace Backup. in the PST file. And then after, you can import PST to Office 365 seamlessly.

Question, how should the relevance of searching in Freshservice solutions work? I have an article where the search term (single word) is 16 times in the text, none in the title, no tags or keywords. That one is on the first position at the search results. Another article has 19 inclusions in the text and 2 times in the title and that one is on the second position. I am wondering what the relevance determines and what is the best practice for Freshservice to influence the ranking for your articles? For the most popular search terms, it is important to show the results which are most important to the organisation.

Hi, I’m trying to adjust my browser settings by following the steps to customize fonts. Can anyone help me with this process? Also, for those working in healthcare, do you think integrating home nursing services into a platform like this could improve user experience for patients receiving care remotely?

We are fine tuning our end user experience. AAD SSO is working. Problem is my users are lazy and when presented with the default Home Page they will click on the Report an Issue button instead of clicking Login link to to view all of the Home Page Cards. Is there a way to have Fresh Service automatically attempt a user SSO login before displaying the Home Page? I’ve looked around and searched online with no success. Any help is appreciated.

We have a large selection of solutions available to users however the search function is not working great for us. We use Tags and Keywords however this doesn't seem to necessarily affect the search results/order that much. For example we have several guides for Wifi (several different configs dependant on location) All are tagged and keyworded wifi however when searching for wifi one of the top searches is for something that has no keywords, is unrelated to connecting to wifi but mentioned wifi once in the body of the solution itself. Is there anyway to organise solutions to search based on keywords before body text or do we need to ensure we also include keywords/tags in the body of the solution? What is best practise to ensure solutions are searchable easily? Is there a way to prioritise solutions in search based on certain searches? Many thanks Jen

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I was wondering if anyone else has experienced this issue and if so, how they have resolved it. We have our People and Culture team with a separate Workspace as IT and as their interactions with employees and potential candidates require interaction with people via a personal email address this can sometimes cause issues when forwarding or including key stakeholders into email communications. If you are not careful your emails can sometimes be sent to a personal email address instead of a organizational email address. Is there a way to restrict access to personal email addresses to only our P&C workspace? I can see that Requesters sits under the Global Workspace so not sure if this is possible. Any insights would be greatly appreciated