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My scroll bar to the very right of the screen that is used to scroll the ticket page has disappeared. My coworker is also having the same issue.

Have you ever wished Instagram offered more privacy settings, an ad-free interface or direct photos and video downloads? If so, you may be wondering how Instander APK differs from the official Instagram App. What special features does this modified version have that instagram doesn’t, and why are so many users moving to it? Let’s explore what Instander APK is and the reasons Android users now favour it.The ability of Instander APK to give users complete control over their instagram usage is one of its most notable features. It changes the way users interact with content on the platform by enabling high-quality media downloads and blocking intrusive advertisements. In contrast to the official app, it gives users more freedom and fewer limitations when using Instagram.The hidden privacy settings in the Instander APK are another intriguing feature. Users can zoom into profile pictures for a closer look, disable typing indicators in chats and view stories without being noticed. The app is

Hi everyone,I've been exploring Freshworks recently, and one thing I've been thinking about is how workflows tend to grow over time. A process might start out simple, but after a few updates and new requirements, it can become much more complicated than originally planned.For those who've been using Freshworks for a while, how do you decide when a workflow has become too complex and needs to be simplified?I'm interested in hearing how you approach that decision in practice, especially if you've inherited workflows that were built by someone else.

Hi everyone,I'm evaluating Freshworks for a medical billing business and I'm trying to decide which plan would be the best fit.My company website is:https://smartrcmsolutions.com/We mainly want to manage customer inquiries, sales leads, and support requests in one place.For those already using Freshworks:Which product and plan would you recommend? Which automation features have been most useful? Is the Pro plan worth it for a small business?Thanks in advance for your suggestions.

A workflow challenge I keep running into when managing customer support through Freshdesk is that customers frequently reference their own Instagram posts as part of a support request, for example sharing a product photo or a visual complaint. The issue is that Instagram provides no built in way to retrieve those posts in original resolution which makes it difficult to attach them properly to a Freshdesk ticket as high quality reference assets. I have been using snapinstaink as a browser based solution that retrieves original quality files from public Instagram post URLs with no installation required and then attaches them directly to the relevant Freshdesk ticket. Has anyone built a more automated workflow using the Freshdesk API or a Zapier integration that pulls Instagram media automatically into ticket attachments without requiring manual retrieval as an intermediate step.

We are a current Device42 customer and for the last year, we have been looking forward to a SaaS version.   We heard through the support grapevine that Device42 has been integrated into Freshworks via the ITAM feature.  Signed up for the 14 day demo and confirmed the feature set.Now, we would like to learn about the migration path to the new version of Device42 in regards to exiting data and licensing.  I have reached out several different ways to try to speak to someone in Sales and after weeks of trying, we still have not been able to actually speak to someone.Does anyone actually work for Freshworks?  What is the best way to speak to sales?Thank you to anyone that can point the way.

When editing a Team Dashboard, I am given the option to add widgets for tickets based on filtered tickets lists views that I created/saved.  Although I can view the widget data on our Team Dashboard, the rest of my staff (same agent group) cannot view the widget data for any widgets tied to filtered lists that I saved.  They can only see widgets tied to data of Ticket views that are available at a global/workspace level. The error states, “[Ticket View Title] Widget’s data is inaccessible due to the widget’s filter settings”Is it a design feature (bug?) for Freshservice to not allow agents to view custom filtered lists created by other agents?  If that is true, then the Team Dashboard editor should NOT give the the option for creators to add widgets they want their team to see based on a filtered list view they created. Is Freshservice able to fix / enhance this feature?  Either hide custom filtered lists from the “Tickets view” drop-down when adding a widget on Team Dashboard, or enab

786win is a popular digital entertainment platform that has gained significant attention among users looking for a smooth, mobile-friendly, and accessible online experience. In today's digital landscape, users prefer platforms that are easy to use, fast to access, and optimized for modern devices. 786win is recognized for its simple navigation, responsive design, and user-focused experience.As mobile internet usage continues to grow, users increasingly seek platforms that offer convenience without unnecessary complexity. 786win is designed to provide a streamlined experience that allows users to explore features quickly and efficiently. Its organized layout and modern structure contribute to its growing popularity.

Hi everyone,I’m trying to improve my workflow in Freshdesk. What are some lesser-known automation features or tips that can really save time for support agents?Thanks in advance for any suggestions!

Hello, in a service item I want to add a tab that, when toilet paper is selected, displays a dropdown menu. In this case, in the inventory (assets) I have all the brands of toilet paper listed, and I want the dropdown menu to appear for the user. How could I do this?

When a new hire starts, the scramble to coordinate IT, HR, and Facilities begins. It’s a lot of moving parts, but you can put that entire experience on autopilot.With Journeys in Freshservice, you aren’t just managing tasks—you’re crafting seamless experiences. Whether it’s a flawless employee onboarding or a complex departmental transition, you can now build a structured roadmap that keeps everyone in sync.Why you’ll love JourneysMulti-departmental magic: Connect HR, IT, and Finance in one unified flow. Role-based clarity: Assign specific tasks to the Initiator, New Hire, or Manager so no one is left guessing. Total customization: Structure your process into logical phases that trigger automatically.Build your first JourneyHere are two paths to building successful journeys: Option Best for Use a template Speed: Start with pre-built phases and activities, then tweak them to fit your brand. Create from scratch Total control: Build your journey bri

Ready to stop chasing tickets and start leading your team? As you explore Freshservice, we want to make sure you’re not missing out on the secret sauce: Freddy AI.Freddy isn't just a chatbot; it’s a suite of intelligent tools designed to take the "manual" out of your manual tasks. Whether you’re in IT, HR, Finance, or Legal, Freddy is here to help you scale.Meet the trio: Agent, Copilot, and InsightsFreddy AI Copilot: The ultimate sidekick for agentsImagine an assistant that writes your notes, summarizes long threads, and suggests solutions before you even ask.Ticket summarizer: Skip the scroll. Get a concise summary of long conversations instantly. Reply suggester: Draft perfect responses based on your existing knowledge base in seconds. Post-incident reports: Don't dread the paperwork. Freddy generates structured reports after major incidents automatically. Writing assistant: Polish your tone and grammar so every message is professional and clear.Freddy AI Agent: Self-service for emp

If your service desk is juggling HR requests, IT tickets, and Finance approvals all in one cluttered space, it’s time to declutter and efficiently manage your workflow.One of the most powerful features in Freshservice is the ability to create Workspaces, that are dedicated, secure environments tailored for every team in your organization.Why workspaces are a game-changerThink of a workspace as a private command center for your team. You get to keep the unified platform you want, while giving each department its own.Custom workflows: HR needs a different process than IT. Now, they can have it. Tailored form fields: Capture only the data that matters to your specific team. Ironclad security: Keep sensitive data (such as payroll or legal tickets) visible only to those who need it.Ready to build?If you have admin privileges, you’re just a few clicks away from a more organized workday. Here’s how to get started:Find the hub: Go to Admin > Workspace Settings in your Freshservice account.

Make a shift from reactive troubleshooting to proactive IT excellence.The secret lies in these powerful modules: Change Management and Project Management. These aren't just features; they are your organization’s "safety net" and "blueprint" combined.The art of the smooth transitionEvery update carries a risk of downtime. Freshservice change management provides a structured lifecycle to ensure your infrastructure upgrades and emergency fixes land softly.Total visibility: Use the change form to track everything from development operations pipelines and rollout plans to impacted assets. Smart approvals: Set up a Change Advisory Board (CAB) to gather expert feedback and maintain a clear audit trail. Zero surprises: Associate a maintenance window and push it to your status page so your users stay informed.Pro tip: You can link a Change record directly to an Incident as the "initiating factor," making root cause analysis a breeze.Projects: From ‘To-Do’ to ‘Done’When a task is too big for a t

Why rely on manual spreadsheets or best guesses to manage your IT landscape? You’ve likely seen the basics during your trial—but the real magic happens when you move from reactive to proactive. Turn your Freshservice account into a high-performance service desk engine.Build a source of truth for managing assetsNot every asset can be discovered by a probe. Whether it’s that specialized lab equipment or a bulk order of peripherals, manual entry ensures nothing falls through the cracks.Use baselines: Create a gold standard configuration for your servers. If a new asset deviates from that baseline, Freshservice flags it immediately. It’s like having an automated auditor working round-the-clock.Know the worthWondering what your tech debt looks like? By adding Cost, Salvage value, and Depreciation directly into your asset profiles, you aren't just managing hardware—you're managing a budget.Attach the original invoice or purchase order directly to the asset record.Cut the noise with alert man

The Freshservice Solutions module is designed to transform your service desk from a reactive ticket-handler into a proactive self-service hub. By creating organized knowledge base articles, categories, and folders, you can capture expert knowledge and make it available to users 24/7.Whether you prefer to draft articles manually or use Freddy AI to instantly generate content from keywords, the platform ensures your documentation is professional, searchable, and easy to navigate.Managing content is streamlined through advanced administrative features like automated approval workflows and bulk editing tools. You can organize articles into specific workspaces, assign subject matter experts as approvers to ensure quality, and even integrate external documentation via URLs. This structure not only keeps your internal team organized but also empowers end-users to find answers independently, significantly reducing the volume of repetitive tickets landing in your queue. Additionally, the Freshs

If your service desk is managing support requests through a combination of emails, spreadsheets, and manual notes, it’s time to establish proper control. With the Freshservice Tickets module, leverage end-to-end capabilities to optimize your service desk operations.The Tickets module functions as the central command center unifying all assets, conversations, and relevant details into a singular view, thereby ensuring that efficient resolution is achieved consistently.Create tickets with easeWhether you’re logging a service request or documenting a back-end incident, creating a ticket is seamless.Speed it up with templates: Use pre-defined ticket templates to auto-fill fields instantly. Everything in context: Directly associate assets (such as laptops or servers) and attach relevant files so the full history is always at your fingertips. Pro tip: If your board looks empty, use the Sample Data option to see exactly how a busy, high-performing service desk looks in action.Get full context

Hi, so this is a two part question. First question, we have a few senior associates as requesters and not agents, will we be able to share analytics reports with them? I searched for them under “share reports”, but couldn’t find their profiles. There is an option called share to “everyone”, I’m not sure if that will share the report with all agents and requesters, that might become a mess!! Second question, is there any metric that shows the entire time a ticket has taken, like from creation time to resolution time in business hours? TIA!!

Hi! So, one of our agents is facing an issue where the number of pending approvals is displayed as 5, but when he opens the widget, only 4 tickets are there. Tried filtering by “ticket approvals”, “change approvals” and “all approvals”, still the same mismatch prevails. Is there any reason as to why this is happening? Is it some backend issue? Coz it's been about 2-3 days, but still the same count is getting displayed. Due to this we’ve kept the approval process on hold. Any ideas or solutions are welcome!!!

Hi everyone,I’m looking for tips or best practices to make apps run smoother, especially for gaming and high-performance usage. Sometimes heavy games lag or drain battery too quickly, and I’m curious if there are settings, tools, or methods that can help improve overall performance.If you’ve tried any effective solutions or tweaks, I’d love to hear about them. Also, I found some helpful resources on this topic — you can read more here.Thanks in advance for your suggestions!

I’m reviewing a guide on this topic and wanted to compare it with real-world experiences from the community. (Delta Executor v2.706 )

Hello,How can I make it so that when a user opens a ticket, all the tickets they have assigned appear in the "Active" section? Currently, when they open a ticket, it shows no active tickets, and I have to search for them manually.Thanks

Tell me I am blind and that their is a list of what role does in Admin and Agent role permissions.  I cannot find a list or table of what each actually does. Some you can tell by the name what it does but others it is a guessing game of what it gives access to and whether it gives access to more. If there isn’t, can we PLEASE get a list of what each role permissions do and give access to. This would be very much appreciated because unfortunately, when you grant access to some role permissions - you do not exactly know what granular access you are giving access to and whether that is something that they should have access to. Some of the role permissions give access to more than just one thing and it can be frustrating trying to work out what you want and don’t want to add to a manual role group.

Hi,  I recently discovered that modifying an agent's email address within our Freshservice sandbox environment also unexpectedly affects that agent's email in our production instance. I’d like to know which agent attributes or actions performed in the sandbox are automatically synchronized with the production environment? Is there any documentation detailing this specific behavior? Thanks for your help.

Hi! I’m unable to deactivate users/requesters in my sandbox environment. It works fine in prod though. Is this a limitation or is it something that I can turn OFF from my side?