Freddy AI Agent Unleashed: Drive Effortless, Always-On Assistance
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Hi Everyone,We are looking forward to your participation in our upcoming event: Extend Beyond IT: Unify services and elevate EX with Workspaces on September 17, 2024 9:00 a.m. PDT.>>>>Do you have questions or comments, or are you facing issues joining the session? We encourage you to ask your questions, share your thoughts, and post any comments related to the event. Whether you need more information about document management or are experiencing difficulties logging in, your participation is crucial.-----------------------------------------------------------------------------------------------EVENT DETAILS - Facing issues with joining link? If you’ve registered but didn’t receive the link: Join directly using this link: https://freshworks.zoom.us/webinar/register/WN_o1kfzOrjQuG-lDyPICW7-A ------------------------------------------------------------------------------------------------ If you haven’t registered yet but wish to join instantly: Click the following link to r
Select the Menu button in the top-right corner of the browser window or press Alt + F on your keyboard. Select Settings. Click Appearance on the left-hand side then click Customise fonts on the right.Fonts Sonic
For an Agent, we have given needed permissions, but still agent not able to see the data in the shared report. It shows “No data”
Guys, I’m really wondering if I’m the only one who’s seriously annoyed with the way notifications pop up and block parts of the screen? Like, I’ll update a ticket, and i get a flyover announcement that I updated the ticket. I delete a task, and see a notification that the task was deleted. So if I delete several tasks, I get several notifications that just bloody sit there and block the entire upper right quadrant of the screen! Every time I go into the admin section lately, I get a flyover menu to select a workspace. But I am not using workspaces, so there’s only one choice, and it won’t go away until I make a selection.How can I turn these things off, or reduce the amount of time they’re displayed? The helpdesk is not able to give me any help.In the words of Freddie Mercury: “I’m going slightly mad”
I am brand new to a company that uses Freshservice as their ITSM helpdesk. Where in the Academy is the best place for me to start learning and understanding?
Hi, I have a query about ticketing in Freshservice.Can anyone please tell me, is there possible to use a custom prefix number on ticketing around Incident / Problem / Change / Release?Thank you. 🙂
Hi Everyone,I’ve had some feedback from staff using the End User Portal that it can sometimes be tricky to decipher which Agent in an Agent Group is owning their tickets.The specific scenario appears to be when a ticket has been assigned to a different Agent Group but not yet picked up by an Agent within that Agent Group.Does anyone know if it is possible on the End User Portal, specifically within the Home Page ‘Tickets section’ to show which Agent Group a ticket is assigned to? A Requester may get more information by clicking in to each individual ticket:But it seems a shame that it’s not visible from the Front Page whereby they may have many tickets logged and would make it easier to understand how their tickets are progressing.
Recently, there appears to be a change to “recent activities.” It is a great feature that needs to be fixed to continue it to be a great feature to use. The change recently that I have seen is that it is no longer readable or easily usable. When opening recent activities at the top right it only shows a partial list when it could use the entire screen length. The last activity is cut off and cannot even see the ticket that was recently accessed/replied. The last version allowed users to Ctrl+Click to select each ticket and open them in a separate tab. The current version; still allows the Ctrl+click and tab opening; but now closes the Recent Activity Tab after one click. In order to open the next activity on the list; we now have to view recent activities which refreshes the list back to the top. We can no longer just open 4 or 5 tickets easily from hours past to review. Each time now just to review past responses or updates; now have to open the recent activities tab
Is there a way of disabling the products notification on Fresh service?This one:I don’t mind reading about upcoming updates, but the Freshservice marketing team are in full swing and there is an update every day, sometimes more than once a day.The product update notification updates the browser tab icon and is right next to the ticket updates notification icon, so I keep thinking I have a new ticket update when I look at freshservice, but its just a sales message and its getting annoying.Do we have an option to turn it off or shall I write a browser-script to remove it?
Hi,I am new in Freshdesk and I have a question reqarding the customer portal, in which every mail user can see his tickets.The CEO of my customer is not creating tickets, but wants to see all tickets of all users.Is this possible?I could not find a parameter to mark a contact as company admin or something like this.Thanks & bestNancy
A Freshdesk worker is responsible for managing customer support inquiries through the Freshdesk platform, ensuring timely and effective responses. They handle tickets related to product issues, inquiries, and feedback, striving to provide excellent customer service.The role involves collaborating with team members to resolve complex issues and improve support processes. Freshdesk workers utilize various tools and resources to track customer interactions and maintain accurate records.They also analyze support metrics to identify trends and enhance service quality. Strong communication skills and a customer-centric approach are essential for success in this role. Overall, a Freshdesk worker plays a vital role in maintaining customer satisfaction and loyalty.Regards,Jonsionvillium
Is there any way to use the workflow automator, or anything else, to send a Purchase Order, including attachments, to an email? I have to provide the receipts/invoices to accounting, so that results in having to enter duplicative information into Freshservice and our accounting system.
We are fine tuning our end user experience. AAD SSO is working. Problem is my users are lazy and when presented with the default Home Page they will click on the Report an Issue button instead of clicking Login link to to view all of the Home Page Cards. Is there a way to have Fresh Service automatically attempt a user SSO login before displaying the Home Page? I’ve looked around and searched online with no success. Any help is appreciated.
Has anyone attempted to use passwordless login? Most of our users use SSO and a small segment would use the passwordless login option. I’m wondering if passwordless login has worked well for others, as it seems like it would be hard to support if it were at all buggy. Thanks!
Hello What I have to do to avoid the my license will be automatically renewed when it will expire?After the licence will expire It will be still possible to access to the data or our property?
