Scroll Bar Gone on Ticket Page

If both you and your coworker are experiencing this, it may be a browser or application UI issue rather than an individual setting. Try refreshing the page, zooming out, or testing in another browser. Does the scrollbar disappear on every ticket or only specific ones?

My vertical bar is still there, but the horizontal bar disappeared a few days ago which is proving frustrating.  Clicking on a ticket (other than the subject) and using the cursor keys is the only way I can see the columns off to the right.

It disappeared for me as well. You can also press the scroll wheel and move the mouse left and right.

Thanks, hadn’t thought of that.  I’d rather they just fix it though ;)

Since your coworker is experiencing the same issue, it may be a website UI change or a browser-related problem rather than an individual setting. Try refreshing the page, zooming out, or testing another browser. If the scrollbar is missing for both of you, I'd also report it to the website's support team.

Hi ​@abostic 

Yes, you're right. During the timeframe you mentioned, we did observe multiple customers experiencing the scroll bar disappearing from the ticket list view.

After investigating this with our Engineering team, we confirmed that this is a product bug. The team is actively working on a fix, and we'll share an update as soon as we have more information.

Thank you for bringing this to our attention and for your patience while we work on resolving it!

Seems to be fixed for me this morning 😀