Hi,
I’ve used FreshDesk as an administrator for years. I am trying to setup a new tenant for an internal department as the one tenant can’t handle all the segregation scenarios (and alot of documented features don’t match reality).
My issues is when you start a new tenant they show all the features. i downgraded to the Growth Plan but my tenant still shows field and option for a plan i don’t have.
This is wasting my time as i can’t demo or configure it as its going to have different options, behaviour, features than reality. Its also pushing “Freddy AI” options i do not want and haven’t got enabled.
Support chat basically does not exist. No response on chats once you get past an option not in public help docs. And you cannot start a new chat.
What has gone wrong with FreshDesk?
