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Portal Banner - Mobile view vs Desktop view

  • Oct 19, 2026 3:32 PM UTC
  • 1 reply
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Do we need a separate hero banner for mobile view vs laptop/desktop view or will it adjust the view settings itself to ensure complete banner is visible even in mobile view?

Best answer by S Prakash

Hi!

Currently, Support Portal customisations, including the hero banner, are applicable only to the desktop/laptop view. These customisations will not be reflected in the mobile view.

Thank you for your understanding!

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S Prakash
Community Manager
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  • Community Manager
  • Answer
  • Nov 4, 2026 3:48 AM UTC

Hi!

Currently, Support Portal customisations, including the hero banner, are applicable only to the desktop/laptop view. These customisations will not be reflected in the mobile view.

Thank you for your understanding!