How to Attach Original Quality Instagram Media to Freshdesk Support Tickets Using Snapinstaink

A workflow challenge I keep running into when managing customer support through Freshdesk is that customers frequently reference their own Instagram posts as part of a support request, for example sharing a product photo or a visual complaint. The issue is that Instagram provides no built in way to retrieve those posts in original resolution which makes it difficult to attach them properly to a Freshdesk ticket as high quality reference assets. I have been using snapinstaink as a browser based solution that retrieves original quality files from public Instagram post URLs with no installation required and then attaches them directly to the relevant Freshdesk ticket. Has anyone built a more automated workflow using the Freshdesk API or a Zapier integration that pulls Instagram media automatically into ticket attachments without requiring manual retrieval as an intermediate step.