Why rely on manual spreadsheets or best guesses to manage your IT landscape? You’ve likely seen the basics during your trial—but the real magic happens when you move from reactive to proactive. Turn your Freshservice account into a high-performance service desk engine.
Build a source of truth for managing assets
Not every asset can be discovered by a probe. Whether it’s that specialized lab equipment or a bulk order of peripherals, manual entry ensures nothing falls through the cracks.
- Use baselines: Create a gold standard configuration for your servers. If a new asset deviates from that baseline, Freshservice flags it immediately. It’s like having an automated auditor working round-the-clock.
Know the worth
Wondering what your tech debt looks like? By adding Cost, Salvage value, and Depreciation directly into your asset profiles, you aren't just managing hardware—you're managing a budget.
- Attach the original invoice or purchase order directly to the asset record.
Cut the noise with alert management
Integrate your monitoring tools with alert management.
- Smart grouping: Freshservice groups related notifications by resource or metric. Instead of 50 emails for one server issue, you get one clean alert.
- Auto-resolve: If the system fixes itself, Freshservice resolves the alert for you. So, jump in when you’re actually needed.
Never miss a critical incident
Critical incidents don’t exactly follow a 9-to-5 schedule. Set up an on-call schedule to ensure high-priority alerts are addressed effectively.
- Create shifts for different time zones (APAC, EMEA, NA).
- Assign specialized agent groups to specific schedules.
- Ensure 24/7 coverage without burning out your team.
Unlock your long-term data needs to analyse trends, predict failures, and justify your IT spend.
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Add new assets or configuration items manually