Make a shift from reactive troubleshooting to proactive IT excellence.
The secret lies in these powerful modules: Change Management and Project Management. These aren't just features; they are your organization’s "safety net" and "blueprint" combined.
The art of the smooth transition
Every update carries a risk of downtime. Freshservice change management provides a structured lifecycle to ensure your infrastructure upgrades and emergency fixes land softly.
- Total visibility: Use the change form to track everything from development operations pipelines and rollout plans to impacted assets.
- Smart approvals: Set up a Change Advisory Board (CAB) to gather expert feedback and maintain a clear audit trail.
- Zero surprises: Associate a maintenance window and push it to your status page so your users stay informed.
Pro tip: You can link a Change record directly to an Incident as the "initiating factor," making root cause analysis a breeze.
Projects: From ‘To-Do’ to ‘Done’
When a task is too big for a ticket, it’s a project. Whether you're moving to a new office or deploying a major software suite, our project management module keeps you on track.
- Work your way: Choose between Business Projects (linear timelines) or Software Projects (Kanban, Sprints, and Backlogs).
- Don't start from scratch: Use Project Templates to clone your most successful workflows. Save your best project skeletons to reuse them in seconds.
- The association: Connect Tickets, Problems, and Assets directly to your Project Tasks. No more hunting for context across different tabs.
Take the next step
Transforming your IT environment from "chaotic" to "coordinated" is exactly why Freshservice exists.
Get started here:
Get started with change management
Get started with project management