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Hi team! I am guessing this will be a topic of conversation and maybe I am not the first to write about it, but: Updates to Managed Assets Coverage for Existing Freshservice Customers : Freshservice How, when and why? Seems like the information was just released for the first time (I could be wrong and totally missed it) but I would like to open a thread regarding this. I honestly think this is a bad move from Freshworks when it comes to us manually uploading and updating our assets. What are the prices going to be like? What options do we have? When will this be implemented? Please feel free to share your thoughts and join in on the conversation!

How can you efficiently remove duplicate elements from a list in Python while preserving the original order?

Hi I made an Google Script app(Used this template) to create help desk ticket but when I run my app its getting error 410 “Deprecated API” api POST a create ticket are getting error 410 "Deprecated API"

Hi, I am Creating tickets with API and after creating the ticket, I am seeing the ‘Created by’ as the name of the User whose API key that I used to authenticate the API request. i want to remove or hide the Created By. Is there any option to do the same?

A data export is scheduled in the path Analytics > Settings > Data Export to export all Tickets through the API that is consumed by Power BI application. The field Resolution Time in Bhrs shows number like 58453000 which does not make any sense. Foe the same ticket the actual data is Created Date - Dec 6, 2021 9:45 AMClosed Date - Dec 10, 2021 7:36 AM Time taken - 16hrs 14mins However in the report the Resolution Time in Bhrs is 58453000. This field shows similar big number for all tickets.

I am hoping to have a workflow, kick off another workflow (or a few). Right now, I have been trying to add a tag, then the second workflow sees the update and then checks for the tag. The problem is “System” changes aren’t registering as an official update. Are there better ways to link workflows together? Workflow A: Send for approval, after approval adds tag “Provision”Workflow B: Watches for update, if update made AND tag “Provision” exist, then provision access. This allows for less congestion, and I could change the tags to send it Workflow A’s result to different workflows.

I’m looking to auto-create requestors, most likely using the WorkFlow Automator. We have all the information already within the Employee On-Boarding ticket. I feel it should be simple to go from the Employee On-Boarding to auto-create a new requestor. Maybe it’s already a built-in function that I’ve simply missed. Any assistance would be greatly appreciated. Within my own attempts, I’ve tried doing the Web Request option. But I keep getting “Invalid Host”. Not sure what I’m doing wrong there but I don’t want to keep barking up that tree if it’s the wrong path for me go down.

I want to use Freddy AI, but i don’t know if he provides responses to WhatsApp conversations.

I created an analytics report and scheduled it to go out on Monday mornings to a small group of agents. The report is not getting emailed. Is there log file I can check or something within FreshService I can check to see why the report was not emailed out. I can open the report in FS and choose “Export to Email” and that works, and I receive the report.

Hi, We want to connect some of the emails that are sent from our platform to the Freshdesk threads using `Message-ID` header. The problem is when we put Freshdesk inbox email to reply-to address, the email doesn’t appear in Freshdesk at all. Here is an example of the flow We send an email to the client from Freshdesk similar to below From: freshdesk-support@company.comTo: client@email.comCc: platform@subdomain.company.com Subject: Some subjectBody: Email message Then, our platform parses the email and stores the Message-ID headers and send the following email From: platform@subdomain.company.comTo: client@email.comCc: freshdesk-support@company.comReply-To: freshdesk-support@company.comIn-Reply-To: Initial message IDReferences: Initial message ID Subject: Reminder for some subjectBody: Another email message and this email reaches to client but doesn’t reach to Freshdesk. When we remove “Reply-To” everything works fine. What could be the reason of this issue and how we can solve it? I’d

You can easily do that using android multitool. It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file. APK Sync

Hi Is it possible to customise the solution page>article. The editor allows for editing in code but doesn’t allow for changing the background of the article. For example, i want to insert an image in the background and have a table and text on top. I also want my embedded videos to pop-up when the user clicks on them rather then start playing. Any help will be appreciated. Thanks

When I reply to a customer on a ticket, I don't want it to CC my email box. Can I turn that off?

Has anyone been able to trigger the onboarding process (create a parent ticket in the onboarding module, instead of hiring manager completing initial portal request) by having an email in to Freshservice. We currently have an email from our HR platform that sends an email when there's a new starter and i want this to trigger the request and for Freshservice to then create the next email out to the reporting manager to complete his sections on the onboarding ticket via the portal. Thanks Dan

Logging incidents on the self service portal via templates In previous tools we set up preset templates so colleagues could log incidents quicker, off the back of that we then created work flows so incident tickets could land with different departments based on template, this was handy because in some cases not every ticket for example “Outlook” or “laptop” would land with the same team. I know workflows are possible in Fresh service but i am wondering what other companies are doing now to control workflows of incidents, what are you doing to automate tickets as they land via the self service portal.

I’ve created a report in Freshdesk to show customers with the most unresolved tickets. It works, but I get too many results to be readable. Is there a way to limit the amount of results, something “list only top 10”?

Can we remove\hide the Tax Rate(%) column from the Purchase Details grid, so users aren’t confused by the 2 differentTax Rate% fields? Users sometimes put the tax rate in both the column and in the Subtotal area, sothen the totals are all off. We have a single tax rate for all purchases.

Because it’s 2025, our customers and hundreds of millions of other businesses’ customers now expect to text and call a business at their same phone number. How do we configure Freshchat SMS and Freshcaller to share one phone number? It’s just not reasonable in modern age to tell one of our customers to text us at a different phone number than the phone number they used to call us Thank you,

When first configuring the Teams app integration, it let me select a team and channel but never let me configure the channel notifications. I removed the integration, team and channel. I then added the integration back, created a new team and channel and get the same error I was getting before when I couldn’t configure the channel notifications. Attached is the error message I recieve. I’ve been trying to get this working for a couple weeks now with the same errors. I’ve tried it on multiple PCs, different browsers and all from different locations. Any information would be greatly appreciated.

We currently have the PagerDuty app integration set up and configured within Freshservice, allowing us to create incidents in PagerDuty through ticket-based workflow automations. This setup works well and enables us to trigger incident creation in a specific PagerDuty service as defined in the app configuration. However, we now have a second use case where we’d like to trigger incidents in a different PagerDuty service — also based on a Freshservice workflow automation. The current app settings appear to support only a single PagerDuty configuration, which is tied to one service. Is there a way to enable multiple PagerDuty service integrations from Freshservice, either through additional configurations, workarounds, or from the PagerDuty side? Specifically, we’re looking for a way to direct incidents to different PagerDuty services based on workflow conditions or ticket attributes. Any guidance or suggestions on how to approach this would be greatly appreciated. Thanks in advance!

I'm trying to get my asset management in order and something my company (Nucor) as a whole could benefit from possibly as a workflow or having a toggle to have the Last Login By on the asset page to update the Used By field. Currently we have to hand jam every user into the individual asset and with most of our divisions having 1000+ users per site it can really be a pain. Does anyone know of a resource or agent we could utilize to use the JSON and Web request in workflow if that would be a possible resolution. I believe if we can just transfer the info we need from the asset to the user we could avoid even using the probe. I hope i was able to explain that well enough if anyone has any possible solutions i am all ears!

It seems anytime you use the asset filters in the assets list the search bar disappears and will not return unless you refresh the page

I was recently clearing up our asset types in FreshService. I noticed when I go to add a new asset in, it doesn’t matter which asset type is selected, when you click the product drop down it will list every single asset regardless of the associated Asset Type. Apparently this is already a feature request but to me this would be considered a bug If I am adding a new laptop in our inventory and I select “Laptop” as the asset type, when I click the product drop down list I should only be seeing products with the Asset Type “Laptop”. It shouldn’t be showing tablets/desktops/printers etc..

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