Hi, I am Creating tickets with API and after creating the ticket, I am seeing the ‘Created by’ as the name of the User whose API key that I used to authenticate the API request. i want to remove or hide the Created By. Is there any option to do the same?
+11Not sure if it is possible.. but when creating the ticket via API can you set the created by as Blank or someone that you want it to be??
You might be able to bypass mandatory fields if you need to..
| Query Parameters | Handle |
|---|---|
| bypass_mandatory | To bypass mandatory fields check while updating the ticket except for requester_id, source. Any business rules trying to mandate certain fields will also be bypassed. All fields configured as mandatory upon closing or resolving the ticket will be skipped while updating the ticket. This can only be passed by an admin. Example: api/v2/ticket/{ticket_id}?bypass_mandatory=true |
+14Not sure if it is possible.. but when creating the ticket via API can you set the created by as Blank or someone that you want it to be??
You might be able to bypass mandatory fields if you need to..
| Query Parameters | Handle |
|---|---|
| bypass_mandatory | To bypass mandatory fields check while updating the ticket except for requester_id, source. Any business rules trying to mandate certain fields will also be bypassed. All fields configured as mandatory upon closing or resolving the ticket will be skipped while updating the ticket. This can only be passed by an admin. Example: api/v2/ticket/{ticket_id}?bypass_mandatory=true |
I don’t know either if this can be done
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