Why become a Top Contributor ?

Top Contributors help the community learn, connect, and grow. Here is what they gain, how they show up and get involved in the Community.

The Benefits

Exclusive access and learning

Join private spaces, connect with peers and product experts, and level up your skills.
Shape the product

Get early access, share direct feedback, and influence what is next.
Visibility and recognition

Be featured in community spotlights and enjoy curated perks.

The Expectation

Top Contributors lead by example. They are curious learners, consistent participants, and always ready to help others grow.

How they contribute

Welcome new members and keep conversations engaging
Share solutions, product expertise and collaborate
Champion a positive, solution-oriented mindset

Ways to Participate

Engage regularly

Ask questions, share solutions, and stay engaged.
Share your expertise

Offer insights that help others grow.
Create impact

Build trust, inspire collaboration, and elevate conversations.

What is the Freshworks Community Top Contributor recognition? ⌃

It’s a platform-level Super User access upgrade given to active community members who consistently share knowledge, support others, and influence product conversations.

How does it change my status in the Community? ⌃

You'll earn an exclusive badge, be elevated to Super User status, and get unlimited edit rights to your posts. You'll also gain higher visibility with Freshworks product teams and exclusive opportunities to join Community events.

Is this an annual recognition? ⌃

Yes. Community passion is a way of life, and recognition is refreshed each year based on your continued participation and impact.

How can I be considered for this recognition? ⌃

By actively participating in the Community through sharing knowledge, helping peers, and contributing to product discussions. If you show consistent and meaningful engagement in the Community, you will be considered.

Do I need to apply? ⌃

As of now, this is an invite-only recognition based on consistent and impactful community engagement. There is no formal application. We track engagement, reach out to members who stand out, and get their consent before featuring them.

What kind of contributions count? ⌃

Helping others with solutions, sharing best practices, posting thoughtful replies, raising product ideas, and participating in events or discussions all count.

Will I get notified if I'm selected? ⌃

Yes! If you're selected, we'll reach out to you directly with next steps and details.

What if I become less active after being selected? ⌃

We understand that participation can ebb and flow with the demands of life and work. However, if there's a longer period of inactivity, it may affect your Top Contributor status. Recognition is refreshed annually, and staying engaged over time helps keep your status active.

Is the selection based on the top members from the leaderboard? ⌃

The list isn't just a pull from the leaderboard. While some selected members may appear there, our Top Contributors are hand-picked based on recent activity, last login, posts, replies, and overall engagement.

Where can I learn more or get support? ⌃

For more details and questions, please contact :

Kamakshi (kamakshi.venkateswaran@freshworks.com) or Deepak Rajendran ( deepak.rajendran@freshworks.com )