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Freshdesk Integration

Unified CRM

  • 5 Posts
  • 4 Replies
5 Posts
NoorAlfar
Apprentice
NoorAlfarApprentice
asked in Freshdesk Integration
Automated Weekly Export of Updated Ticket Data for Customer Volume Analysis

Hi,I am currently working on an analysis of our customer support data. Specifically, I aim to determine the percentage of the total ticket volume that each customer contributes on a weekly basis.In order to do this, I need to regularly export our latest ticket data, ideally on a weekly basis, in an automated manner. I want to ensure that the exported data includes all recent updates to the tickets, to accurately reflect the current status of our support system.Could you please guide me on the best way to achieve this in Freshdesk? I am particularly interested in:The recommended method for automated data export in Freshdesk. Is there an API endpoint, or a feature within the Freshdesk interface that I can use?How to ensure that the exported data includes the most recent updates to the tickets.Any specific settings or filters I should apply during the export to ensure that the data is suitable for the analysis I plan to do?Thank you in advance,Noor

1012
arzhost
Community Debut
Davide
Apprentice
DavideApprentice
asked in Freshdesk Integration
Feature Request: Freshdesk Assign signature to email

Hi All,the only way to manage multi signature is to use "Signature Management/Plus", but this APP can only assign an signature to a Group or to a Product. In our cases we have more emails to one single product, could be very usefol can assigne each single signature to each single mail. Thanks

590
Davide
Apprentice
wlnaim
Apprentice
wlnaimApprentice
asked in Freshdesk Integration
Azure B2C Error Aadb2c90183: the supplied code_verifier is invalid correlation id

AD B2C integration in FreshWorks SSO with OIDC - Login error We are still getting the following error after user authenticate on B2C.Aadb2c90183: the supplied code_verifier is invalid correlation id We are triggering the process with a launch button in our page to open the agent login like this:Can you provide some advice on this please?

2791
Yusuf Ahmed
Community Manager
Or Maman
Apprentice
Or MamanApprentice
asked in Freshdesk Integration
SF integration does't work

Hi guys, We are about to complete our 14 days of trial. However, the most important thing for us hasn’t been addressed, which is the SF integration.We are trying to bring in meaningful data from SF to FD but no luck. There are no error messages at all and the integration settings seem fine. We are trying to get Accounts + Contact + Opportunities data.  Any hints? 

220
Or Maman
Apprentice
F
Apprentice
fabienlpApprentice
asked in Freshdesk Integration
notification model no longer displayed

I've tried to insert an html signature in a model since there's a blank page.  

181
Sreejith S
Community Debut

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