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  • 3 Topics
  • 5 Replies

3 Topics

alexandertran
Contributor
alexandertranContributor
posted in Share your Story

New Customer Story! - University of Pennsylvania

Loved this new customer story on UPenn! - https://www.freshworks.com/customers/stories/university-pennsylvania/ Great insight on how a renowned university is leveraging Freshservice for non traditional IT use cases. They processed 30,000 tickets in the first six months, have 50 service agents live, and support over 30 schools and departments with the platform!  As someone from Philly, it’s always exciting to hear about local customers getting value out of Freshservice 🙌

0
alexandertran
Contributor
1 month ago
B
Skilled Expert
BrynCYDEFSkilled Expert
posted in Share your Story

From Bryn: So long and thanks for all the fish!

Hi all - I just wanted to drop a short note here to say that I’ve accepted an exciting new opportunity with a different company so I won’t be using Fresh Service any longer.It’s been a real pleasure getting to know the class acts that so generously share their time and expertise here.  @alyssia.correa  thank you for running such a great forum!  This forum is what other SAAS forums should aspire to. Thank you for your help over the years!  I was glad to be able to help others in return!@zachary.king @afautley @Daniel Söderlund @eeha0120 - and many others whose handles I’ve forgotten! Here’s wishing you all the best for 2024 and beyond!!Bryn (You can still find me on LinkedIN - I’ll be updating what’s next for me later this month!) 

5
zachary.king
Skilled Expert
3 months ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Share your Story

Customer Spotlight — Western Sussex HospitalsCustomer Spotlight

Western Sussex Hospitals, an NHS foundation trust, has been using Freshservice for more than two years now. They love the product for its simplicity and effortless implementation. They also feel delighted for achieving a CSAT of 95 % by using the Freshworks product.  

300
Businessspotty
Community Debut
4 months ago

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