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Share your Story

Share your Story

  • 9 Posts
  • 13 Replies
9 Posts
Karel_Vlček
Skilled Expert
Karel_VlčekSkilled Expert
asked in Share your Story
Something went wrong

I’m sorry for selecting the wrong topic, but I can’t see the correct one which should be about “community.freshworks.com”.So a little about my story before to not be completelly offtopic.When I started to use the Freshdesk as an administrator, I was really exited because the visual feel of the freshdesk is really nice. But my excitement begin to fall fast. With every step I want to acomplish I bumped in another problem. So I registerd in the freshdesk support hoping for help. But the hope was lost soon too. So I make another registration to the community. May be the help is possible here. And I have got answer for the question “Why is the community readable only for reqistered members?” soon.But may be with my constant pressure to make freshdesk better, we will see better future soon :)And now to the problem question:Why I often get this message when sending posts to this community/phorum?What is wrong? 

351
Fahadmandi
Apprentice
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Apprentice
golddetectormachineApprentice
asked in Share your Story
gold detector machine price Pakistan

Shop the best metal gold detectors in Pakistan at affordable prices Find reliable, high performance detectors for sale – perfect for all treasure hunters!

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G
Apprentice
SJC
Apprentice
SJCApprentice
posted in Share your Story
Extremely disappointing renewal policy

Hi everyone,We've been loyal users of Freshworks for almost 5 years now, using many of their services across the Fresh suite. Until recently, I've had nothing but positive experiences — but that changed with our latest Freshdesk renewal.Our annual plan for 3 seats renewed recently. A few days after the renewal, we reached out to have the number of seats reduced to 2 since we no longer have 3 service desk staff. To our surprise, the Customer Success Manager informed us that they couldn't assist and cited a 60-day notice period that we were never made aware of.They pointed to a "renewal reminder" email that was sent exactly 60 days before the renewal date. But if that’s the notice window, sending the reminder on the very last day doesn't leave any practical room for response — especially considering their own reply to us took almost 3 weeks.This is especially disappointing given how long we've been a customer, and the fact that we’re now effectively wasting money on a seat we can’t use.I

760
SJC
Apprentice
Vinnnn
Apprentice
VinnnnApprentice
asked in Share your Story
Is it possible to have an alerting tool in Freshdesk or Freshservice and creates a ticket.

I would like to know if there a way to have an alert tool and if that tool gives a warning it will automatically create a ticket on that specific warning to alert the personnel in Freshdesk or Freshservice is it possible to do?

1284
Daniel Söderlund
Skilled Expert
alexandertran
Contributor
alexandertranContributor
posted in Share your Story
New Customer Story! - Coherent

I’m excited to share a new published customer story on Coherent whom I’ve worked with in the past! It is a great example of an enterprise customer in the manufacturing space that was able to modernize and consolidate from multiple helpdesks across their business:Unified ITSM improves productivity for Coherent500+ Agents on Freshservice 65,000 Tickets resolved in six months 4 Helpdesks transitioned

190
alexandertran
Contributor
M
Apprentice
monolithedApprentice
posted in Share your Story
Freshworks illegally shares customer data with partners

A while ago, I signed up for a trial version of Freshsales, but due to bugs and security issues, I ended the trial earlier than planned. Now, I'm receiving emails from Freshsales' partners at my corporate email address.I did not consent to the sharing of my data with third parties!Please delete my account information and stop sharing my data. I have no relationship with your organization or your partners.You are compromising data, which is a violation of both legal standards and basic decency in dealing with clients.   

1892
alyssia.correa
Community Manager
alexandertran
Contributor
alexandertranContributor
posted in Share your Story
New Customer Story! - University of Pennsylvania

Loved this new customer story on UPenn! - https://www.freshworks.com/customers/stories/university-pennsylvania/ Great insight on how a renowned university is leveraging Freshservice for non traditional IT use cases. They processed 30,000 tickets in the first six months, have 50 service agents live, and support over 30 schools and departments with the platform!  As someone from Philly, it’s always exciting to hear about local customers getting value out of Freshservice 🙌

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E
Community Debut
B
Skilled Expert
BrynCYDEFSkilled Expert
posted in Share your Story
From Bryn: So long and thanks for all the fish!

Hi all - I just wanted to drop a short note here to say that I’ve accepted an exciting new opportunity with a different company so I won’t be using Fresh Service any longer.It’s been a real pleasure getting to know the class acts that so generously share their time and expertise here.  @alyssia.correa  thank you for running such a great forum!  This forum is what other SAAS forums should aspire to. Thank you for your help over the years!  I was glad to be able to help others in return!@zachary.king @afautley @Daniel Söderlund @eeha0120 - and many others whose handles I’ve forgotten! Here’s wishing you all the best for 2024 and beyond!!Bryn (You can still find me on LinkedIN - I’ll be updating what’s next for me later this month!) 

795
zachary.king
Skilled Expert
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Share your Story
Customer Spotlight — Western Sussex Hospitals
Customer Spotlight — Western Sussex HospitalsCustomer Spotlight

Western Sussex Hospitals, an NHS foundation trust, has been using Freshservice for more than two years now. They love the product for its simplicity and effortless implementation. They also feel delighted for achieving a CSAT of 95 % by using the Freshworks product.  

670
SanaSiddiqui
Skilled Expert

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