Hello everyone,
Today I stumbled upon what appears to be either a bug, a hidden feature, or a major breakthrough in theoretical physics.
As shown in the attached screenshot:
- The ticket was created at 08:08, and Freshservice says it was reported "an hour ago".
- A private note was added at 08:14, six minutes later.
- However, the same page says that note was added "2 hours ago".
According to Freshservice, the note was written roughly an hour before the ticket even existed.
As an IT administrator, I've seen many strange things over the years: broken time zones, NTP servers living in alternate realities, and users insisting they "didn't click anything". But a ticket receiving a response before it was created is definitely a new one.
So I'm curious:
- Has anyone else seen this behavior?
- Is there a known explanation?
- Are different parts of the UI using different algorithms to calculate relative time?
The screenshot is attached as evidence that I did not consume coffee brought back from a DeLorean.
Looking forward to hearing whether this is a bug, a feature, or proof that Freshservice is operating on a higher-dimensional timeline. 😄
