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Apps and Marketplace Integrations

Using Freshdesk

  • 69 Topics
  • 123 Replies

69 Topics

andreszarzar
Apprentice
andreszarzarApprentice
asked in Apps and Marketplace Integrations

Why Freshdesk doesnt support DM's instagram integration as other competitors already does?

Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.Currently, Freshdesk only supports Instagram comments and hasn’t integrated with DMs yet.The question is why? This is really important for customers, for me is a “must have” and now I’m thinking in moving to another platform because i really need to have all channels in one place.  Please Freshdesk team, let us know if you have this feature in short term backlogThanks in advance

11
Albert5
Community Debut
7 days ago
Bernardo Castro
Apprentice
Bernardo Castro
posted in Apps and Marketplace Integrations

Bybrand now offers support for multiple Freshdesk accounts 🍾

Hi community,I am pleased to inform you that Bybrand now allows you to add multiple Freshdesk accounts. This can be helpful for support agencies, managers, or large corporations that use multiple installations on different domains.Integration easily centralizes email signature management for help desk agents. Example:To learn more, visit the Bybrand + Freshdesk integration here https://www.bybrand.io/integrations/freshdeskAll the best.

0
Sophiajames
Community Debut
12 days ago
haleny
Contributor
halenyContributor
asked in Apps and Marketplace Integrations

photo editing

Which apps are best to work on photos  and  edit videos 

13
CallumCook
Community Debut
30 days ago
A
Apprentice
Aryan-31Apprentice
asked in Apps and Marketplace Integrations

Axios request not setting provided headers

Hi Everyone,I am making Serverless App with SMIs. I calling a third-party API using axios.post and setting the header toheaders: {          Authorization: `Basic ${base64Encode}`,          'Content-Type': 'application/x-www-form-urlencoded'}But when sending the request, axios is setting 'Content-type' to 'application/json'.Here is my code for calling the third-party API in server.js:let base64Encode = buffer.Buffer.from(data.iparams.client_id + ":" + data.iparams.client_secret).toString('base64');let accTknBody = {  grant_type: "urn:ietf:params:oauth:grant-type:jwt-bearer",  assertion: String(data.iparams.jwtToken)}let response = await axios.post(data.iparams.server_url + '/restapi/oauth/token', accTknBody, {  headers: {    Authorization: `Basic ${base64Encode}`,    'Content-Type': 'application/x-www-form-urlencoded'  }});Note: All the variables have correct values.Any help is appreciated.Thanks

0
A
Apprentice
1 month ago
A
Apprentice
Aryan-31Apprentice
asked in Apps and Marketplace Integrations

Accessing HTML Element in new ticket background app

Hi,I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy?My HTML code is(app/views/newTicket.html):<!DOCTYPE html><html lang="en"><head>    <meta charset="UTF-8" />    <meta http-equiv="X-UA-Compatible" content="IE=edge" />    <meta name="viewport" content="width=device-width, initial-scale=1.0" />    <script src="{{{appclient}}}"></script>    <title>New Ticket Background</title></head><body>    <script src="./. ./scripts/newTicket.js"></script></body><script defer>    document.onreadystatechange = function () {        if (document.readyState === 'complete') init();    };    async function init() {  

0
A
Apprentice
2 months ago
MisterD
Apprentice
MisterDApprentice
posted in Apps and Marketplace Integrations

Computer Cart Reservation System

Can Freshdesk’s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution?

3
jhonsmith412
Community Debut
2 months ago
B
Apprentice
BomOxygen
asked in Apps and Marketplace Integrations

Cant delete application Freshdesk

When i try to delete Atlassian JIRA Legacy from our freshdesk, recive error 500

1
B
Apprentice
3 months ago
T
Contributor
tony.morganContributor
asked in Apps and Marketplace Integrations

Any posibility to Auto Merge Duplicate Tickets

WE have an issue were tickets are sent to 2 separate emails that open tickets for say Accidents and Fleets that are directed at 2 different groups but go to the same ticket group. When they come into the ticket system it 2 separate tickets. Is there a way for Freshdesk to see that they are the same and auto merge them?

1
V
Skilled Expert
4 months ago
Etiene
Apprentice
EtieneApprentice
asked in Apps and Marketplace Integrations

Integration with nodejs

I’ve been trying to integrate Freshdesk into my nodejs application without success. I’m having an error that says that I have to logg in before performing the said operation.In my case, I’m trying to create and save contacts after a conversation is closed in my app.

1
B
Community Manager
4 months ago
Wulan
Apprentice
WulanApprentice
asked in Apps and Marketplace Integrations

Why the Video won't play on Freshdesk Apps Marketplace Description

I have entered the YouTube link in accordance with the provisions of the upload apps form https://youtu.be/<video_id> but when the apps are published in the description of the apps the video cannot be played and gets a notification "image not found"

1
V
Community Manager
5 months ago
S
Apprentice
shawn.keimApprentice
asked in Apps and Marketplace Integrations

Want to move from Slack to Teams

We have been utilizing the slack integration for several years now,  during which time our company has moved over to teams as an organization.   I would like to utilize the new MS teams integration, unfortunately the developers did not make the integrations equavalent.    While I can add a push to slack action to a private slack channel,  The MS teams integration only allows pushing a message to MS teams Public channel.   As we have channels for supervisors,  Level 1, Level 2,  ….   This basically nulifies the entire integration.    Has anyone been able to set up a webhook or come up with a workaround for this overlooked functionality?    

0
S
Apprentice
5 months ago
Josreny Botardo
Apprentice
Josreny BotardoApprentice
asked in Apps and Marketplace Integrations

Create automatically issue in Jira

Hello friends, ask, it is possible that the ticket that is created in freshdesk is generated automatically in Jira, without having to do it manually, that is, without having to enter the ticket in freshdesk, search for the Jira Plus app and press the "Create Ticket" button    

2
Josreny Botardo
Apprentice
5 months ago
M
Apprentice
MatminApprentice
asked in Apps and Marketplace Integrations

Kanban boards for requesters?

It is possible to grant permission to an end user or “requester” (Non agent) the ability to see a Kanban board for a specific group? We have a user that is heavily involved with a specific group and needs to see all tickets assigned to an agent group. He would like to have them displayed in the Kanban format as well. Do to contractual and security reasons I cannot make him an agent or observer as that would enable them to see private notes. Any ideas?

2
M
Apprentice
6 months ago
Jmonsalve
Apprentice
JmonsalveApprentice
posted in Apps and Marketplace Integrations

Help/guidance to track product after sale history and costs

My company sells bicycles directly to customers via our Shopify webpage (we have the connection between Shopify and FreshDesk already operational), and I'm in need software/platform/extension that can allow me to: Track the "life" of my products and know based on the Shopify purchase date information whether this product is still under warranty Track any further rework, change of parts, change of product, maintenance work, etc... has been done to the product. Identification of the product can be based on the unique order number a customer is assigned when purchasing through Shopify, or using the customer's email at the moment of purchase. Track the costs associated with any of the events associated above.I hope I expressed my needs. What I'm thinking may be a good example is when you take your car to service with the dealership. They have a software/platform which tracks if any parts have been previously changed, all of your maintenances, cost of labor, etc. Any idea what might help me

1
Jebas
Community Manager
7 months ago
Khadija Ali
Apprentice
Khadija AliApprentice
posted in Apps and Marketplace Integrations

Instagram direct

Hi Team:I recently configured the trail account “Instagram Direct” into fresh-desk, but I will be grateful if anyone can share his/her experience for the same.  Thank you 

1
V
Skilled Expert
7 months ago
J
Contributor
jhensonContributor
asked in Apps and Marketplace Integrations

Atlassian Jira Plus v 30.0 issues with On-Prem Jira integration

We are having issues linking Jira tickets to FreshDesk tickets using the app, but existing linked tickets seem to be still updating. Is anyone else experiencing this issue?

0
J
Contributor
7 months ago
S
Apprentice
StillRayApprentice
posted in Apps and Marketplace Integrations

Yeastar Intergration with Freshdesk

We need an integration for Yeastar Call Center solution developed. Zoho desk ans Zendesk which are similar products to Freshdesk have already integrated with Yeastar, I see no reason why Freshdesk is yet to consider this

3
R
Community Debut
8 months ago
triyosigirinda
Contributor
triyosigirindaContributor
asked in Apps and Marketplace Integrations

Native Tik Tok integration

Hi,We have a customer who asks for native Tik Tok integration from the Business account to reply comments inside Freshdesk, but it is not available for the time being.This discussion has been raised on a Support ticket ID: 11614516 as Feature Requests with Freshdesk team and we were suggested to raise this discussion on the Community Forum that display a case might be related to other global customers/ users of Freshworks so these features can be possibly determined in the future product roadmap. Please keep us updated.Thanks.

2
triyosigirinda
Contributor
8 months ago
imranhashmi
Apprentice
imranhashmiApprentice
asked in Apps and Marketplace Integrations

React native push notification not shown when app is closed

I have a react native app. I am using react-native push-notification npm module for pushnotifications (mainly local notifications), this is working fine.I use OneSignal service for remote notifications which works fine as well.However, now I am trying to use react-native-freshchat-sdk (third party tool) to provide chat functionality within the app.I have the following code PushNotification.configure({ // (optional) Called when Token is generated (iOS and Android) onRegister: function (token: any) { console.log('TOKEN:', token) dispatch(tokenGenerated(token)); }, //(required) Called when a remote or local notification is opened or received onNotification: function (notification: any) { console.log(`**********notification received ********************* : ${JSON.stringify(notification)}`) Freshchat.isFreshchatNotification(notification.data, (freshchatNotification: any) => { if (freshchatNotification) { console.

2
chetan33853
Apprentice
8 months ago
forestcall
Apprentice
forestcallApprentice
asked in Apps and Marketplace Integrations

How to add Shopify Products ordered?

Hi All -So the Shopify plugin is installed. How do I add ticket fields so the customer can select the order they want to reference in the ticket?Thanks!

0
forestcall
Apprentice
8 months ago
W
Apprentice
WarrenMSApprentice
asked in Apps and Marketplace Integrations

GDPR Personal Data Retention - Is there a way to automatically 'forget' users/customers by time?

Morning all,It looks like Freshdesk will basically hoard user data until I tell it otherwise. One of the key points of the UK GDPR is that Personal Data (i.e. names and emails) can only be stored for as long as necessary, however, they could be sitting in Freshdesk indefinitely unless we go in and manually ‘forget’ them.Is there any mechanism for automating this? The ideal solution would be time and status based, so a user whose tickets are all closed is ‘forgotten’ after 6 weeks?Thanks,

1
S
Community Debut
9 months ago
G
Apprentice
grantpattenApprentice
asked in Apps and Marketplace Integrations

White-labeling with Freshdesk

My company provides technology solutions to external clients.  Sometimes we have a channel partner who resells our services to their end users. We have found the multiple portals option to be very handy so we can brand ourselves as our channel partner when their customers open a case in our portal.  Question: is there a way to do the same thing with email signatures - where the signature on our agents’ outgoing email responses will match the branding of the portal that the client is coming in through?

1
S
Community Debut
9 months ago
Daniel Söderlund
Skilled Expert
Daniel SöderlundSkilled Expert
asked in Apps and Marketplace Integrations

Remove e-mail history for incoming reply

Hello, I found some old posts about this but no solution. Tried to google a bit for it as well but I guess I’m searching for the wrong key words. I don’t want to see the quoted text when I get a reply from a customer in my ticket. Eather remove or collapse the quoted text. Is there a built-in function for this or current app or can it be done making an app ? Comments include full comment history | Freshworks CommunityCreate an email delimiter to clean up the replies flow on ticket interface | Freshworks Community Kind regardsDaniel 

6
K
Top Contributor
9 months ago
K
Contributor
Karl.RichardsonContributor
asked in Apps and Marketplace Integrations

Freshdesk: "Steps" App no longer works and its actually what we really need!

Hi, I was on a call with our new account manager and she pointed me in the direction of this app: Steps From how she explained it, it was exactly what i was looking for after years of wishing FreshDesk had that functionality.. so I was over the moon. Only to realise, the app is now deprecated and doesn’t install! The developer email just bounces too so its been completely discontinued  Is there anyone with a known alternative to this app or anyone knows any devs/if FreshDesk is working on replacing it?

4
K
Contributor
9 months ago
stevemc
Top Contributor
stevemcTop Contributor
asked in Apps and Marketplace Integrations

Hide builtin fields in freshdesk customer or contact

Can I hide some of the built-in fields so that the agent does not need to see them?  Specificallytwitter id mobile phone work phone Unique external idI am trying to hide these fields and instead have the req’d fields on top of form (name, email, company and one more required custom field I added)I did disable them from being seen by customers but can’t do so for agents.  Here is screenshot:I would like an option to change “Display to Agent” I suppose its not possible but I think it should be if not. 

3
P
Community Debut
9 months ago

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