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Apps and Marketplace Integrations

Using Freshdesk

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108 Posts
Navin Denzil
Community Manager
Navin DenzilCommunity Manager
published in Apps and Marketplace Integrations
Freshdesk Latte & Link

Hi folks, I’m Navin, a technical writer here at Freshworks. I’d love for you to join our upcoming Freshdesk Latte & Link—an informal, three-day, text-based conversation, live from November 12 - 14, 2024!  It is focused on helping you make the most of Integrations in Freshdesk. This is an opportunity to discuss and learn more about using the different apps you can integrate Freshdesk with to improve your customer experience strategy. We’d love to hear from you, so please send us your queries, and our experts will respond within three days. Topics include navigating the Marketplace, Integration best practices, suggestions/feedback on existing integrations, and new apps you’d like to see in the Marketplace.Whether you're new to Integrations or looking to dive deeper, get the answers you need at your convenience.Here are some of the most commonly installed apps we have recently launched, for which you can raise queries:CRM - Salesforce, Hubspot, and Pipedrive (Connector Apps). These ap

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Navin Denzil
Community Manager
Garrett Haney
Apprentice
Garrett HaneyApprentice
asked in Apps and Marketplace Integrations
Freshdesk - Apps - Microsoft Teams

When first configuring the Teams app integration, it let me select a team and channel but never let me configure the channel notifications.  I removed the integration, team and channel. I then added the integration back, created a new team and channel and get the same error I was getting before when I couldn’t configure the channel notifications. Attached is the error message I recieve. I’ve been trying to get this working for a couple weeks now with the same errors.I’ve tried it on multiple PCs, different browsers and all from different locations.Any information would be greatly appreciated.  

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Garrett Haney
Apprentice
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Apprentice
kjosephApprentice
asked in Apps and Marketplace Integrations
Freshdesk and Salesforce Connector - Create Lead Form

Looking to get some advice. I connected Salesforce Connector to our Freshdesk. My goal is our Support reps take their Freshdesk ticket and create a Lead in Salesforce. I go to the ticket, I click on the Salesforce Connector and click on Create Lead. The Lead Form that pops up consists of every (over 100) field that are in our Salesforce. And I would have to scroll through all of them and fill out the needed ones and create the lead. All I really need are a few fields that are required for a Lead to be submitted. When I go to the Salesforce Connector App, I see under Widget Settings, under Lead fields, I just have Full Name, Email, and Company. But still when actually using the app, the Lead Form that comes up is essentially unusable due to how many fields it displays. How can I configure the Lead Form in Freshdesk to only display fields that I need?  

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Kamakshi V
Community Manager
RobCrossHM
Skilled Expert
RobCrossHMSkilled Expert
asked in Apps and Marketplace Integrations
FreshDesk & Dynamics CRM Integration

Does anyone have any experience with this integration?https://support.freshdesk.com/support/solutions/articles/50000009952-dynamics-365-connector-app-for-freshdeskThe details say that two way integration isn’t yet available - anyone heard an ETA on that? My need is: Show FreshDesk ticket information in CRM Show CRM company information in FreshDesk 

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RobCrossHM
Skilled Expert
Arye
Apprentice
AryeApprentice
asked in Apps and Marketplace Integrations
The Expiration Reminder for Freshdesk application

Does the Expiration Reminder for Freshdesk application still work with freshdesk?I tried to install it, but all the explanatory pages provided in the marketplace no longer exist,What's more, it says that the app is free, although on their website I see that it is paid

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lioragenevieve
Community Debut
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Top Contributor
GOODYTop Contributor
asked in Apps and Marketplace Integrations
Using Team Huddle

I have been reading about Using Team Huddle. However even though I have the correct subscription I can not see the Conversation link in a ticket. Do I have to enable something in the admin?

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Community Debut
parknook
Apprentice
parknookApprentice
asked in Apps and Marketplace Integrations
Marketplace apps not working

When I click on the Marketplace icon and then Marketplace Apps, it just redirects to https://fullproxy.freshdesk.com/a/notfound and it doesn’t matter which browser I use for this, be it Brave, Chrome, Firefox or Edge. I even tried tethering to a mobile phone in case it was a local DNS and that made no difference Any thoughts / ideas?

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Community Debut
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Apprentice
mickbrennan7Apprentice
asked in Apps and Marketplace Integrations
GCP Integration fails for install

Is it possible to install multiple Cloud Discovery integration apps?I have AWS Cloud Integration installed and when I go to install the GCP app, it returns the following error { "status": 500, "message": "Error while executing the app server script.", "errorSource": "APP" } Any help would be appreciated.Mick 

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Apprentice
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Marketplace Navigator: Uncovering the Top Communication Apps

"40% of customers expect brands to solve their problems in their channels of choice" - Forrester Opportunity Snapshot Customers have personal preferences when it comes to communication channels. To effectively address customer issues, companies must adopt an omnichannel approach that encompasses multiple channels. Using Freshdesk and the apps on Freshworks Marketplace, businesses can cater to individual preferences by offering support across various channels. In this month's edition of the Marketplace Navigator blog series, we will highlight some incredible apps that can take your customer service to greater heights. Whether you are looking to integrate VoIP calls, 2-way SMS, or other communication apps for your Freshdesk account we have got you covered! WhatsApp (Early Access) WhatsApp is undoubtedly one of the most popular messaging apps globally. With such a vast reach, businesses must recognize the importance of WhatsApp and the need to deliver a seamless experience on this platfor

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atmosphereswitch
Community Debut
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Apprentice
shawn.keimApprentice
asked in Apps and Marketplace Integrations
Want to move from Slack to Teams

We have been utilizing the slack integration for several years now,  during which time our company has moved over to teams as an organization.   I would like to utilize the new MS teams integration, unfortunately the developers did not make the integrations equavalent.    While I can add a push to slack action to a private slack channel,  The MS teams integration only allows pushing a message to MS teams Public channel.   As we have channels for supervisors,  Level 1, Level 2,  ….   This basically nulifies the entire integration.    Has anyone been able to set up a webhook or come up with a workaround for this overlooked functionality?    

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madeleinemason0
Community Debut
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Unleashing the Power of Marketplace Apps in Conversation with James Allnutt from Opus 2

In a fast-growing digital world, connected digital practices are critical for creating contextual customer experiences. Opus 2, founded in 2008, has been a leader in legal tech, providing game-changing, cloud-based legal technology and services that enable law firms to build the connected digital practices of today, and tomorrow.  Powered by Opus 2, law firms worldwide deliver innovative, solution-based services that bring their teams, clients, and third parties together in a single connected space. This approach lets lawyers focus on what matters most: creating value, differentiation, and deeper client engagement. Evolving with the growing businessCustomer experience is crucial in the digital legal services industry, and Opus 2 has earned a good reputation for providing exceptional customer experience. The volume of queries and incidents has significantly increased as the company expanded with additional solutions and service offerings over the past few years. However, the headcount f

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Community Debut
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Apprentice
JackSApprentice
asked in Apps and Marketplace Integrations
Grammerly Chrome Extension

When accepting Grammerly suggested changes when replying to a Freshbook ticket, the change is placed where the currer is located instead of replacing the misspelled word, or the change does not occur at all.Example:What I typed - Thank you for your patencs while I work on your issue.What happens when I have Grammerly fix the error. - patienceThank you for your patence while I work on your issue

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innoxentwarrior
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Contributor
tony.morganContributor
asked in Apps and Marketplace Integrations
Any posibility to Auto Merge Duplicate Tickets

WE have an issue were tickets are sent to 2 separate emails that open tickets for say Accidents and Fleets that are directed at 2 different groups but go to the same ticket group. When they come into the ticket system it 2 separate tickets. Is there a way for Freshdesk to see that they are the same and auto merge them?

1015
atmosphereswitch
Community Debut
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Unleashing the Power of Marketplace Apps in Discussion with Kristi Dennis from Our Daily Bread Ministries

In the latest edition of the ‘Unleashing the Power of Marketplace Apps’ blog series, we are thrilled to share some excerpts from our recent discussion with Kristi Dennis, Digital Support Team Lead at Our Daily Bread Ministries (ODBM) on their usage of Freshworks Marketplace apps.  Our Daily Bread Ministries ODBM, founded by Dr. Mart DeHaan in 1938, is a Christian organization based in Grand Rapids, Michigan. The non-profit organization is widely recognized for its production of various devotional publications, with Our Daily Bread being a flagship offering. Optimizing Customer Service Operations To optimize its customer service operations, ODBM relies on Freshdesk as its preferred platform. Additionally, they leverage several marketplace apps to complement Freshdesk's offerings and suit their unique needs. Let's delve into the apps that have proven instrumental in shaping their day-to-day activities. Enhancing Productivity and Efficiency  ODBM has always prioritized creating a personal

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nick533
Community Debut
BLaRue1443
Contributor
BLaRue1443Contributor
asked in Apps and Marketplace Integrations
Seeking Advice on Freshdesk Integration Best Practices

Seeking Advice on Freshdesk Integration Best PracticesOur team is currently using an individual's API key to integrate Freshdesk with our company website. While this works, we are exploring better or more secure alternatives.One suggestion was to purchase a separate Freshdesk license solely for integration purposes, which would provide its own API key dedicated to this functionality. However, we want to know if anyone here has experience with other approaches or recommendations for managing integrations securely and efficiently.We’d appreciate any insights or suggestions based on your experience. Thank you!

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mahendarsingh
Community Manager
anusrivas
Apprentice
anusrivasApprentice
asked in Apps and Marketplace Integrations
Include Requester Details in Custom Ticket Views API

Please include the requester details in below endpoint:: /api/v2/search/tickets?query=[query]

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shoaib1
Community Debut
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Community Debut
wsmartCommunity Debut
published in Apps and Marketplace Integrations
Best Practices for Leveraging Freshworks Marketplace Apps in CX

Hello Freshworks Community!Welcome to the first edition of our new blog series highlighting the powerful Freshworks marketplace apps designed to streamline helpdesk operations. In this inaugural post, we’re diving into apps that specifically enhance how you manage and customize ticket fields in Freshdesk. Stay tuned for more tips and insights in the coming weeks!In today's customer experience (CX) industry, helpdesk teams are expected to resolve issues quickly and efficiently, all while keeping customer satisfaction high. However, navigating through cluttered interfaces, and handling repetitive tasks can slow down even the best support agents. Fortunately, Freshdesk offers a variety of marketplace apps designed to address common pain points in the CX industry, enhance team productivity, and streamline processes. Below, we dive into several key Freshdesk apps and offer tips to help your team get the most out of them.1. Simplifying Agent ViewsPain Point: Information OverloadOftentimes, t

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Community Debut
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Community Debut
Guillermo.PerezCommunity Debut
asked in Apps and Marketplace Integrations
Powershell Orch - Call pre-built script and pass params

Hi all,We are having issues calling a pre-built script with params. Running the script on the remote server directly works fine so there has to be something wrong with our formatting/syntax. Please school me!  Here is our payload command:cd C:\Scripts; .\Automation.ps1 -TicketID "{{ticket.id}}" -Subject "{{ticket.subject}}"  Here is output error:The term '.\Automation.ps1' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again. At line:1 char:16 + cd c:\Scripts; .\Automation.ps1 -TicketID "123" -Subject "Test Run" + ~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (.\Automation.ps1:String) [], CommandNotFoundException + FullyQualifiedErrorId : CommandNotFoundException

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mahendarsingh
Community Manager
panksi
Apprentice
panksiApprentice
asked in Apps and Marketplace Integrations
DataCloneError: when trying to pass file to request template

This is my try to pass formdata in body of requset template.I am getting this error:ADD FILE TO UPDATE ERROR DataCloneError: Failed to execute 'postMessage' on 'MessagePort': FormData object could not be cloned.this is my template definition:  

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mahendarsingh
Community Manager
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Win with Marketplace: Explore the Latest App Recommendations

In today's fast-paced digital landscape, businesses are under increasing pressure to deliver seamless and efficient customer support across multiple channels. Streamlining communication and enhancing productivity is key, and one way to achieve this is through the use of marketplace apps. Join us as we delve into this month’s blog to explore the latest app recommendations. Whatsapp (Early Access)Integrating business numbers into Freshdesk has never been easier. The Whatsapp (Early Access) app seamlessly converts all one-on-one WhatsApp conversations, including images, GIFs, and more, into tickets within Freshdesk.  InstagramManaging Instagram comments directly within Freshdesk has never been more convenient. This marketplace app allows you to filter and respond to comments right from Freshdesk, streamlining your social media management process. Moreover, agents can create separate tickets from specific comments, assign them to different team members, and collaborate effectively to deliv

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niyathi.reddy.vuluvala
Apprentice
CalinCociubei
Apprentice
CalinCociubeiApprentice
asked in Apps and Marketplace Integrations
Widget not displaying properly.

The widget is not showing the attachment box and the Captcha section. Also the button text isn’t saying the correct text.This is the Not OK version: This is how the widged should look according to the sample.This is the embeded code for it:<script>    window.fwSettings={    'widget_id':201000001499    };    !function(){if("function"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}()</script><script type='text/javascript' src='https://euc-widget.freshworks.com/widgets/201000001499.js' async defer></script>

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mahendarsingh
Community Manager
E
Emilyb24
asked in Apps and Marketplace Integrations
Freshdesk Integration with Salesforce Failing

We've been relying on the Freshdesk integration with Salesforce to streamline our workflow, but it's suddenly stopped working. Ticket updates are not syncing, and we're unable to access Salesforce data within Freshdesk. This is causing major disruptions to our support operations. Has anyone else encountered this issue recently? Are there any known fixes or workarounds? We urgently need to resolve this to avoid further impact on our customer service.

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mahendarsingh
Community Manager
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Marketplace Navigator: Unleashing Seamless Data Sync & Migration with Freshdesk Marketplace Apps

In the dynamic landscape of customer support, seamlessly transferring and synchronizing crucial data is the key to creating a cohesive ecosystem of information. We offer a range of apps on Freshworks Marketplace that seamlessly integrate with Freshdesk and empower businesses to achieve just that. In this month's edition of the Marketplace Navigator series, we will explore Freshworks marketplace data sync & migration apps that elevate support operations and streamline information flow. Shopify This marketplace integration enables a seamless connection between Shopify stores and Freshdesk by retrieving customer information, recent order information, payment status, and more. Agents can also initiate order modifications, enable full or partial refunds, exclude shipping charges, and more without having to switch between two screens. Streamline support processes and eliminate repetitive tasks by integrating Shopify data directly into Freshdesk. Asana ConnectThe Asana Connect integration

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niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Win with Marketplace: Customize Your Freshdesk Experience with the Latest App Recommendations

In today’s dynamic business environment, efficient customer support and streamlined operations are critical. Freshworks Marketplace apps can help extend the Freshdesk experience and enhance overall agent productivity. Join us as we delve into this month’s blog to explore the latest app recommendations. Attachment ManagerHave complete control over ticket attachments with this app. This marketplace app allows you to organize all attachments in one place, enables bulk downloads, and more. With this app, you can:View all attachments within the widget Restrict agents from deleting attachments Download all attachments with one click Display tags for tickets created with attachments Add existing attachments to tickets directly from the appSimplify attachment management to boost productivity and keep everything organized.  Hide FieldsHide irrelevant ticket fields on Freshdesk tickets based on preset conditions. This app helps show only necessary information, reducing clutter and enhancing focu

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niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvala
Apprentice
niyathi.reddy.vuluvalaApprentice
published in Apps and Marketplace Integrations
Marketplace Navigator: App Recommendations for Streamlining Workflows with Issue Tracking and Alerts

In our rapidly evolving, tech-driven world, we understand that businesses require products that offer extensibility and customizability. At Freshworks, you can customize and enhance your Freshworks product experience to suit your unique business needs through apps and integrations from the Marketplace. In the Marketplace Navigator blog series, we have consistently highlighted the top apps that extend your Freshworks experience. In this blog, we will explore app recommendations for streamlining workflows with issue tracking and alerts. Mercado LibreMercado Libre app seamlessly integrates the popular e-commerce giant MercadoLibre with Freshdesk. This integration automatically creates tickets in Freshdesk whenever a MercadoLibre event occurs. Agents can further access all the essential information about products and orders right within Freshdesk, eliminating the need to switch between platforms. They can also track various events, including questions posted on product pages, purchases, po

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niyathi.reddy.vuluvala
Apprentice

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