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Hi folks, I’m Navin, a technical writer here at Freshworks. I’d love for you to join our upcoming Freshdesk Latte & Link—an informal, three-day, text-based conversation, live from November 12 - 14, 2024!  

It is focused on helping you make the most of Integrations in Freshdesk. This is an opportunity to discuss and learn more about using the different apps you can integrate Freshdesk with to improve your customer experience strategy. 

We’d love to hear from you, so please send us your queries, and our experts will respond within three days. Topics include navigating the Marketplace, Integration best practices, suggestions/feedback on existing integrations, and new apps you’d like to see in the Marketplace.

Whether you're new to Integrations or looking to dive deeper, get the answers you need at your convenience.

Here are some of the most commonly installed apps we have recently launched, for which you can raise queries:

  1. CRM - Salesforce, Hubspot, and Pipedrive (Connector Apps). These apps allow you to sync data, manage data transformation, and load data into Freshdesk using our integration workflow builder.
  2. eCommerce - BigCommerce, EcoReturns and Unicommerce (Upcoming).
  3. Bring Your Own Telephony (BYOT) - Axialys, Exotel, Genesis, Ziwo, and Zoom Phone.
  4. Agent productivity - Dynamic Signature
  5. Collaboration - MS Teams and Slack.

 

Please keep the following in mind while dropping your queries:

  • This is purely a text-based conversation. Our experts can provide detailed steps for configuration and supporting materials but will not configure the feature over a call. Our experts will respond from November 12 to 14, 2024.
  • If you’re unsure why a specific integration isn’t working as it should or about a business use case, you’ve come to the right place!
  • This event is specific to questions about Integrations/apps in Freshdesk.
  • If you’ve already raised a support ticket, our support team will reply with your query.

We look forward to hearing from you!

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