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Using Freshcaller

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Niran
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NiranContributor
published in Getting Started
The New FreshCaller - 6 Things you should know!!!
The New FreshCaller - 6 Things you should know!!!

Helllooo Freshworks Community!Freshcaller has undergone an impressive makeover that's worth talking about. This transformation brings a new level of efficiency and effectiveness to communication systems. Let's delve into the Freshcaller makeover and explore its exciting enhancements. 1. New interface ✨  The Freshcaller 2.0 interface is now revamped to provide a more intuitive and user-friendly experience. The streamlined UI contributes to increased productivity and faster call management by making use of the Freshchat/CRM UI.The functionalities of Freshcaller have also received a boost, like managing contacts and accounts, having internal team discussions through threads, ticket escalations, AI-assisted summarization features, etc.2. Freshdesk Integration with Standalone Freshcaller 🤝  Depending on the use case, if your team is already using a Freshdesk standalone instance and would like to have Freshcaller as the integrated call center solution, it is now possible to sign up for the

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Niran
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