Helllooo Freshworks Community! Freshcaller has undergone an impressive makeover that's worth talking about. This transformation brings a new level of efficiency and effectiveness to communication systems. Let's delve into the Freshcaller makeover and explore its exciting enhancements. 1. New interface ✨ The Freshcaller 2.0 interface is now revamped to provide a more intuitive and user-friendly experience. The streamlined UI contributes to increased productivity and faster call management by making use of the Freshchat/CRM UI. The functionalities of Freshcaller have also received a boost, like managing contacts and accounts, having internal team discussions through threads, ticket escalations, AI-assisted summarization features, etc. 2. Freshdesk Integration with Standalone Freshcaller 🤝 Depending on the use case, if your team is already using a Freshdesk standalone instance and would like to have Freshcaller as the integrated call center solution, it is now possible to sign up for the
