Getting Hands-On with Change Management in Freshservice
Hello folks!
We’re back with the next episode of our virtual workshop—this time, diving into Change Management in Freshservice!
Change Management plays a vital role in maintaining service stability while enabling innovation within IT environments. From planning and approvals to rollout and risk mitigation, Freshservice offers a structured, ITIL-aligned approach to managing change effectively.
In this 90-minute session, we’ll walk you through how to set up and scale Change Management in Freshservice using key features like Change Lifecycles, CABs, rollout plans, and impact assessments.
This workshop is perfect for teams just getting started with Change Management—and for those looking to level up their current setup.
🎯 What You’ll Learn
🔹 Part 1: Getting Started
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What Change Management is and why it’s critical
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How to set it up in Freshservice
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Key features & use cases
🔹 Part 2: Level Up Your Process
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Common customer approaches and maturity stages
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Leading change initiatives with best practices
🔹 Part 3: Q&A
- Get answers to all your burning questions
Register Now!!!!
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