Hello Freshworks Community,I’m @ShubhamShrivastava from the Enterprise Customer Success team. As your community Subject Matter Expert, one of the first discussions I wanted to speak on was our CSS - the future of Unified.As you know at Freshworks Inc, we're constantly innovating to provide the best possible customer service experience. That's why we're excited to announce the next step in our journey - the introduction of the all-new Customer Service Suite, replacing our popular Omnichannel product. Omnichannel served as the foundation for Unified Customer interactions. lt was a game-changer, allowing businesses to manage all customer conversations (email, chat, social media, etc.) from a single platform. This eliminated silos and ensured a seamless experience for customers, regardless of their preferred communication channel. The Customer Service Suite (CSS) takes over as the future of Unified Service & Support mechanism. The Customer Service Suite takes things a step further. It