I want to use the Woocommerce integration with Freshdesk but the free app is updated 4 years ago and it’s full of bugs. There is another app as well but it’s paid. I want to get all the order details of customers within Freshdesk.
Does anyone know of an free alternative? It would be great help.
Question
Woocommerce Integration not working
- Freshworks Product Expert
+8- Community Manager
- 156 replies
Hi
Greetings from Freshworks community, Unfortunately there is no free alternative currently available for the WooCommerce → Freshdesk integration is a paid app in our marketplace.https://www.freshworks.com/apps/woocommerce_connector/
We recommend you reaching out to your in house developer and they could pull in order details via WooCommerce’s REST API and push them into Freshdesk via its API.
Feel free to reach out to us anytime if you requrie any further assistance,
- Freshworks Product Expert
- 3 replies
The free WooCommerce app for Freshdesk hasn’t been maintained in years, so the bugs are expected at this point. There isn’t a fully free alternative that provides stable order syncing. The closest option is using Freshdesk’s API with a simple custom webhook from WooCommerce, which can push order details into tickets. It takes a bit of setup but works reliably. If you need full automation without manual work, the paid integrations are the only stable options right now.
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