Hi @Ritesh,
Greetings from Freshworks community, Unfortunately there is no free alternative currently available for the WooCommerce → Freshdesk integration is a paid app in our marketplace.https://www.freshworks.com/apps/woocommerce_connector/
We recommend you reaching out to your in house developer and they could pull in order details via WooCommerce’s REST API and push them into Freshdesk via its API.
Feel free to reach out to us anytime if you requrie any further assistance,
The free WooCommerce app for Freshdesk hasn’t been maintained in years, so the bugs are expected at this point. There isn’t a fully free alternative that provides stable order syncing. The closest option is using Freshdesk’s API with a simple custom webhook from WooCommerce, which can push order details into tickets. It takes a bit of setup but works reliably. If you need full automation without manual work, the paid integrations are the only stable options right now.
