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Report on tickets closed by the requester

  • January 21, 2025
  • 2 replies
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J
Contributor
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I’d like to understand the recent trend of % of tickets closed by the requester. I know I can use this action in automation rules, but I have been unable to find the metric in the reporting engine.

Best answer by Amrit Mishra

​@jessica.hyncik The metric ‘# Tickets closed by requester’ isn’t currently supported in Analytics. Could you please raise this as an idea here: https://community.freshworks.com/topic/new? 

    2 replies

    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
    • Answer
    • January 23, 2025

    ​@jessica.hyncik The metric ‘# Tickets closed by requester’ isn’t currently supported in Analytics. Could you please raise this as an idea here: https://community.freshworks.com/topic/new? 

      samcurren
      Community Debut
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      • samcurren
      • Community Debut
      • March 14, 2026

      I ran into the same limitation before. As far as I know, that metric isn’t available in the reporting/analytics section yet. Submitting it as an idea in the Freshworks community is probably the best way to get it considered for future updates.

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