Announcements and Events

Hello Freshworks Community, As most of you know our Community platform went through a big revamp this year as well as improving many other sections to provide a better user experience.  Incase you missed the update on Community 2.0, here it is !As we had promised, one of our big focus areas has been on improving and upgrading our experience on the "Product Ideas” section - our most popular segment on the Community.We know that the experience there has been less than stellar and we have been working very closely with our Product teams to build a robust process to review and share updates for the feature r

🎉 Hello Freshworks Community! 🎉 Today is one of those moments that truly reminds us why communities matter — and why ours is something special.I’m beyond thrilled to share a celebration that’s close to our hearts.Because every thriving community is powered by people — the curious minds, the generous helpers, the problem-solvers who show up not for the spotlight, but for each other. And today, we’re shining that spotlight right back on them. 🌟 Celebrating Our Top Contributors These incredible individuals represent the spirit of the Freshworks Community.They’re the ones who jump in with solutions, spark meaningful conversations, and elevate the experience for everyone around them. Their passion transforms this space from a forum into a collaborative space. ​​​​

Dear community fam,The third edition of #Storytime is here - your weekly ticket to a world of entertaining and inspiring customer tales! 😎Today we’re doing another epic ITSM tale and we’re using a familiar analogy from our previous posts!Imagine planning a trip with your friends to explore the global landscape of heating, ventilation, consumer appliances, flame, and precision cooling. Now, imagine doing this while embracing a sustainable world, led by Glen Dimplex, an international group headquartered in Ireland. They're not just into electric heating appliances; they're champions of low carbon solutions, making them the superheroes of keeping things warm without heating up the planet (how amazing is that?).But, navigating different territories comes with its challenges. For Glen Dimplex, with multiple business entities and IT teams scattered worldwide, it was

Hello Freshworks Community Fam!!The holiday season is upon us, and we're thrilled to share some exciting news that will add even more sparkle to your festivities! 🌟 Introducing Freshworks Insiders – a celebration of YOU, our fantastic super-users! 🎁 What is the Freshworks Insiders?Designed to celebrate and empower our customers, it is a space where your voices are heard

Hello Freshworks Community!  We’re thrilled to share some exciting innovations we unveiled at our flagship event Refresh held in San Francisco earlier today. These innovations are designed to help your teams work smarter, resolve faster, and deliver incredible employee experiences.Here’s what’s new: Empower self-service with enhanced Freddy AI Agents Unified Search with Google Drive: Freddy AI now surfaces answers from your authorized Google Drive files right alongside your knowledge base content.

Hey!In our second edition of ‘The Expert Corner’, @BarclayRae explores the world of problem management. Frontline roles play a crucial part in contributing to problem management, and many a times that can be overlooked.Find out how you can address problems in your day to day operations: Until next time,

Hello folks ! This November, big updates are here to help you move quicker, at every step of the service journey. Speed up intake with the Refreshed Service CatalogSimplify how services are requested and delivered:Shared form fields and pre-filled forms make cataloging and requesting effortless   Structured archiving supports stronger data governance👉 [Available now]  Get started

Hey, support superstars! 🌟 We've got something HUGE coming your way that's going to revolutionize how you handle customer queries. Drum roll, please... 🥁🤖 Introducing: "Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact" - a webinar to help you and your teams get started using Freddy Copilot and start realizing impact! 🤖Imagine a world where high-volume inquiries are a breeze, ticket handling is smoother than butter, and response times are faster than you can say "customer satisfaction." Well, guess what? That world is about to become your reality! 😎

Hello Freshworks Community!Please find the FAQs for the PRODUCT IDEAS section ! Here, you'll find answers to common questions about submitting, sharing, and voting on product ideas. Get the information you need to make the most of your involvement in shaping our products.  ❇FREQUENTLY ASKED QUESTIONS ✳ What is the Ideas Section?The Ideas section on Community is where Freshworks Community members can view, share, submit and vote on freshworks product ideas. This can be feature requests, enhancement to improve the product experience, and more. The goal is to give our community members a voice to share their ideas and get direct feedback from the product team.

Mission 3, here we go! Over the next two days, the community is hosting Super-agent and Freshdesk customer@Lettitiaf, Head of Marketing, Communications and CX, City Property Administration. She will be answering all your questions (product and/or industry) - so start adding them to the comments below!This is your chance to engage directly with a Freshworks customer who has solved their support challenges & discover unique use cases.

Hello Freshworks Community !!!!! We're thrilled to announce the relaunch of Freshworks Academy, your go-to destination for mastering Freshworks products. Our revamped platform isn't just a facelift; it's a comprehensive overhaul designed to enrich your learning experience, making it more intuitive, engaging, and rewarding.Before I give you a sneak peek of the Academy, let me introduce myself and my team.  Ganesh ChakravarthiLead, Freshworks Academy

Hellooo Ladies and gentlemen, gather 'round! Have we got news for you! (whispers dramatically) It's big, it's bold, it's... Freshworks Insiders!So, what is Freshworks Insiders, you ask? It’s not just a program, folks. It’s a movement. It’s where our most passionate customers become our most influential voices. Think of it as the Avengers, but for brand advocacy. And instead of saving the world, you are helping us spread the word. Which is almost as cool, right?