Announcements and Events

Hello folks ! This November, big updates are here to help you move quicker, at every step of the service journey. Speed up intake with the Refreshed Service CatalogSimplify how services are requested and delivered:Shared form fields and pre-filled forms make cataloging and requesting effortless   Structured archiving supports stronger data governance👉 [Available now]  Get started

Hey, support superstars! 🌟 We've got something HUGE coming your way that's going to revolutionize how you handle customer queries. Drum roll, please... 🥁🤖 Introducing: "Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact" - a webinar to help you and your teams get started using Freddy Copilot and start realizing impact! 🤖Imagine a world where high-volume inquiries are a breeze, ticket handling is smoother than butter, and response times are faster than you can say "customer satisfaction." Well, guess what? That world is about to become your reality! 😎

Hello Freshworks Community!  We’re thrilled to share some exciting innovations we unveiled at our flagship event Refresh held in San Francisco earlier today. These innovations are designed to help your teams work smarter, resolve faster, and deliver incredible employee experiences.Here’s what’s new: Empower self-service with enhanced Freddy AI Agents Unified Search with Google Drive: Freddy AI now surfaces answers from your authorized Google Drive files right alongside your knowledge base content.

Hello Freshworks Community!Please find the FAQs for the PRODUCT IDEAS section ! Here, you'll find answers to common questions about submitting, sharing, and voting on product ideas. Get the information you need to make the most of your involvement in shaping our products.  ❇FREQUENTLY ASKED QUESTIONS ✳ What is the Ideas Section?The Ideas section on Community is where Freshworks Community members can view, share, submit and vote on freshworks product ideas. This can be feature requests, enhancement to improve the product experience, and more. The goal is to give our community members a voice to share their ideas and get direct feedback from the product team.

Mission 3, here we go! Over the next two days, the community is hosting Super-agent and Freshdesk customer@Lettitiaf, Head of Marketing, Communications and CX, City Property Administration. She will be answering all your questions (product and/or industry) - so start adding them to the comments below!This is your chance to engage directly with a Freshworks customer who has solved their support challenges & discover unique use cases.

Hello Freshworks Community !!!!! We're thrilled to announce the relaunch of Freshworks Academy, your go-to destination for mastering Freshworks products. Our revamped platform isn't just a facelift; it's a comprehensive overhaul designed to enrich your learning experience, making it more intuitive, engaging, and rewarding.Before I give you a sneak peek of the Academy, let me introduce myself and my team.  Ganesh ChakravarthiLead, Freshworks Academy

Hellooo Ladies and gentlemen, gather 'round! Have we got news for you! (whispers dramatically) It's big, it's bold, it's... Freshworks Insiders!So, what is Freshworks Insiders, you ask? It’s not just a program, folks. It’s a movement. It’s where our most passionate customers become our most influential voices. Think of it as the Avengers, but for brand advocacy. And instead of saving the world, you are helping us spread the word. Which is almost as cool, right? 

Opportunity to share and learn about your Freddy Copilot experiences!Hello, hello!I’m back after a long time, and it’s so good to hear from all of you! This time, we want to hear about your experience setting up and using our Freddy capabilities (Freddy Copilot or Self-Service).Did you have any of those ‘aha!’ moments while setting up or training or using our Freddy capabilities? Your clever tricks and innovative approaches could be the key to helping others unlock Freddy's full potential in their workplaces.🤷🏾‍♂️Why do we want to know?🔵There’s nothing better than peer-to-peer learning that comes from experience and we’d love to facilitate that for our community.🔵We’d like to hear what could be made better to ensure you, as our customer, are getting all that you need to use our products and different capabilities to the

Every now and then, Superheroes face obstacles that may seem insurmountable. But they always have that ultra-powerful tool in their arsenal which makes them invincible. That might be Captain America’s shield, Wonder woman’s lasso or Agent CX’s Tech Stack.  For customers looking for meaningful engagement with the brands, your CX agents on the frontlines are usually the ‘face of the company’. If a business wants to keep customer attrition at bay, having a solid customer experience strategy backed by a powerful CX tech stack should be not just a goal, but a top-priority. This includes eliminating any communication barriers that may impede agents’ performance. Read on to find out the most common challenges (and their solutions) faced by CX agents: 

The cat’s out of the bag - the 2022 Freshworks Community Carnival is going to be a blast! But what’s in store for the rest of October?  Take a look at your spook-takular October Agenda.​​​​​🍭 Friday Fun House: In addition to meticulously designing our Halloween costumes, we’ve also curated a weekly ritual of games and quizzes. Date: Every Friday 🕸 The Coffee Booth: Meet with Bharath Chakravarthy, Onboarding Manager, Freshworks as he leads conversations on being scrappy while addressing customer challenges, over halloween punch, and (of course) cups of coffee! Date: October 18 | Time: 6 PM BST | 10 AM ET

Hello community fam,We’re thrilled to present Freshworks Community's very own #Storytime – your monthly ticket to a world of entertaining and inspiring customer tales!We've sifted through our treasure trove of stories to bring you some that'll make you smile, think, and appreciate the effort that goes into creating great employee and customer experiences. (with the help of Freshworks products, of course 😉 )So, mark your calendars, because every month, we're serving up short stories that show you transformational journeys with a side of invaluable insights! 😄🌟Come have a read and don't forget to share some love in the comments section below. #CustomerStoriesStart exploring the stories here -Edition #1  -

Dear Freshworks Community,Reflecting on our Community’s journey so far, it's amazing to see how much we’ve grown and evolved–it’s been quite the ride! Before we delve into the much awaited news, we’d like to extend our heartfelt thanks to all our community members for being a part of this incredible journey. 

Hey!In our second edition of ‘The Expert Corner’, @BarclayRae explores the world of problem management. Frontline roles play a crucial part in contributing to problem management, and many a times that can be overlooked.Find out how you can address problems in your day to day operations: Until next time,

Have you scrolled past the IT Operations Management section on the Freshservice Admin page without ever clicking through? Or did you explore Alert Management and couldn’t find what you needed? Or perhaps tried to set up an on-call schedule and got stuck? Let’s get together and fix this! Announcing ITOM Unlocked – a multi format campaign right here in the Freshworks Community – designed to help you start using Freshservice IT Operations Management via direct engagement with our product experts. Look forward to:A live meet-up every month where we take up use cases shared by our customers An on-demand-how-to video addressing a customer query posted every week AMAs, Polls, & more!Can you t

While we all gear up for the holiday season and welcome the brand new year, expressing gratitude in our own small ways to those who make our work lives simpler and efficient - our IT Agents! The perfect holiday gift for IT agents exists! ‘Tis the season to delight your support agents with:Time‍AgilityKnowledgeInsight, and