Hello Freshworks Community Members!
We’d like to share an important update regarding the ongoing service disruption affecting some customers in the Middle East & Africa region.
This update applies only to customers specifically affected by the ongoing service disruption in the UAE-based datacenter.
Due to significant infrastructure damage and power disruptions at local AWS facilities in the UAE, Freshworks is initiating a data migration to a secure alternative facility to ensure a reliable path to restoration.
Current status and next steps
- Data backup: Freshworks is currently working with AWS to secure backups of all data.
- Transition: Data is being transferred to a secure European facility.
- Restoration: Once the transfer is complete, an option to restore services from the European datacenter will be provided to resume operations.
Please note that data retrieval timelines depend on the pace of local infrastructure recovery and the complexity of the transfer. Updates will be posted directly to the Freshworks status page as progress continues.
Affected users can follow the latest updates here: https://status.freshworks.com/