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Hi Folks ! The agenda for today’s session is an excursion among the various categories available on the newly revamped Community and we call it Community 2.0 😇 💥! I’m here to break it down so you can navigate through the new layout with ease and find success with our community! We’ve made some changes to the layout of our homepage, so you can access what’s important to you swiftly. Here’s an overview of what you can find in the Community. Key Business Areas - All our products are now nestled in one of these 5 tiles available on the homepage. Welcome Center - Before you begin your journey with the Community, this is your must-visit section to access our community guide and introduce yourself to your peers. Announcements and Events - Y ou’ll find a few must-read articles and must-attend events that we recommend. CX and Customer Support : Direct any questions you might have around Freshdesk, Freshchat, Freshcaller and Customer Service Suite. IT and Service Management : Looking for infor

Hey everyone! I’m thrilled to announce that we’ve just rolled out three brand-new subcategories dedicated to all things ESM — covering Workspaces, Document Management, and Employee Workflows! 🎉 These spaces are designed to be your go-to spots for best practices, tips, insights, and everything you need as we explore the exciting world of modules. Make sure to subscribe to the topics below so you never miss out on fresh discussions and updates! Workspaces Document Management Employee Workflows And based on your feedback, we’ve also rolled out the ability to subscribe to the Events page! 🎉 Now, you can stay in the loop on all upcoming events and never miss one that could be useful. I’m excited to see these communities grow and can’t wait to engage with all of you in these new spaces.

Hey there, welcome to the Freshworks Community! I’m Kamakshi, your designated community or forum guide to get started on the Freshworks Community . The first stop: The Community Profile. Often forgotten by many, we believe it is the best place to create a solid first impression. Please go to your profile (top right) and click on settings. Add a profile picture of your liking. Fill in the information for the remaining fields. Update your forum signature with all the relevant details. To ensure accurate identification and personalized assistance, please log in using your Business Email. And, voilà… your profile is ready!​​ Pro tip: Don’t forget to add an avatar! It does not necessarily have to be a picture of yourself, just make sure it is appropriate. It helps in adding more credibility to your profile while conversing with other community members. If you have any problems, let me know! Up Next:

Hey everyone, what’s your work view today? Share a picture that captures how you’re feeling or what your workspace looks like today. Whether it’s a shot of your desk, something inspiring, or a moment from your workday, we’d love to see it! Here’s mine!!! #WeekInProgress

Hello Freshworks Community Fam! I’m really pleased to announce our second Q&A session with our Sales and Marketing Subject Matter Expert on Wednesday, August 30th (SME) @Joselyn Monica .The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - whether it’s upcoming features, product enhancements or current trends in the Sales and Marketing industry! But first, I’d love to introduce Joselyn and share a little more about her below: Joselyn Monica Senior Solutions Engineer, Freshworks Joselyn Monica is a distinguished Senior Solution Engineer at Freshworks, who possesses a specialization in the dynamic domains of CRM and Marketing Automation. With over 4 years of hands-on experience, Joselyn has effectively navigated and interacted with a global clientele, extending her influence across markets like the USA, Canada, Australia, India, and APAC. Her involvement includes the

Freshservice now offers Advanced IT Asset Management (ITAM) powered by Device42, delivering comprehensive visibility, AI-driven insights, and real-time discovery across hybrid environments. With accurate Configuration Management Database (CMDB), organizations can: 💡 Make smarter decisions with advanced discovery covering legacy systems to cloud resources, enhanced by CMDB data normalization and automated reconciliation. ⚡ Resolve issues faster with application dependency mapping, reducing mean time to resolution. 🛡️ Minimize change management risks with a clear view of upstream and downstream impacts. Enhance your IT operations with Advanced ITAM . Join our webinar on February 25th to learn more! ➡️ REGISTER HERE

Hi there, We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones. Which brings me to my next question. For you - What is the one thing you’re thankful for? I’ll go first - I'm grateful for the lighthouse resolve ticket / close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I’m also grateful to the community for bringing together amazing people who make the experience worth the while! Here are a few featured responses from folks here at the Freshworks Community team - @rhea.desouza says - Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community! @alyssia.correa says - Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members and Grateful to meet people across

Community super-agents and admins, are you ready for your operation brief? Mission: Celebrate and empower support agents Target: You Location: The Freshworks community Date: August 29 - September 16 Notes: We are initializing Mission Agent CX, a series of missions to empower and throw the spotlight on customer service agents like you, and celebrate all the incredible work you do. We have a bunch of missions for you to take the lead on. 🕵️ Brief 1: Decode the word search to find the names to your upcoming missions!

As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy. What is Freshmarketer for WooCommerce? Freshmarketer for WooCommerce combines the best of Freshmarketer’s marketing automation capabilities with WooCommerce, the world’s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation. Please explore the following resources to learn more about Freshmarketer for WooCommerce: Knowledge Base Getting Started with WooCommerce Guide Freshmarketer for WooCommerce Brochure Sign up for a 21-day free trial to Freshmarketer for WooCommerce.

REGISTER For this session, we have invited one of our featured community members, Janani Babu, a developer at Geekfactory. Join us for an engaging ‘app showcase’ session followed by two more interesting topics to be covered during the session. Don’t forget to register. Block your calendar - Thursday, 27th October at 2:00 PM CET to connect with fellow developers in the community! Topic Build an intertwined architecture - PCI Pal Payments App by Janani Babu - Geekfactory How to workaround API Rate Limits using Scheduled Events by Debjani Chatterjee Learn to run code after the user updates the app. — Introducing new App Setup Event by Saif Ali Shaik Speakers Janani Babu - Lead Developer at Geekfactory (Follow Janani)Debjani Chatterjee - Senior Developer Advocate at Freshworks (Follow Debjani)Saif Ali Shaik - Senior Developer Advocate at Freshworks (Follow Saif) When 27th October 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone October 27, 2022 5:30 PM → Octob

Happy Holidays from the Freshworks team! 🎉🎄 We’re now over 38K strong in our growing and thriving community! 🌱 Thank you for being a part of this journey. Wishing you a season filled with joy, success, opportunities and new connections in the year ahead! ✨🎁 As we wrap up the year, we'd love to hear: 👉 How do you see your professional life unfolding in 2025? 👉 What’s one major achievement or goal you're aiming for next year? Share your 2025 expectations with a GIF (just to make it fun, in case : ) that best describes your professional journey or ambitions! Let’s keep it inspiring and motivating. 💼✨ Cheers and Best Community Team