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pratsCommunity Manager

🚀 Introducing Freshservice Advanced ITAM powered by Device42

Freshservice now offers Advanced IT Asset Management (ITAM) powered by Device42, delivering comprehensive visibility, AI-driven insights, and real-time discovery across hybrid environments. With accurate Configuration Management Database (CMDB), organizations can: 💡 Make smarter decisions with advanced discovery covering legacy systems to cloud resources, enhanced by CMDB data normalization and automated reconciliation.⚡ Resolve issues faster with application dependency mapping, reducing mean time to resolution.🛡️Minimize change management risks with a clear view of upstream and downstream impacts. Enhance your IT operations with Advanced ITAM. Join our webinar on February 25th to learn more!➡️ REGISTER HERE

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6 months ago

Kamakshi VCommunity Manager

published in Welcome

Chapter 1: Stand out with a Community profileGetting Started

Hey there, welcome to the Freshworks Community! I’m Kamakshi, your designated community or forum guide to get started on the Freshworks Community.The first stop: The Community Profile. Often forgotten by many, we believe it is the best place to create a solid first impression. Please go to your profile (top right) and click on settings. Add a profile picture of your liking. Fill in the information for the remaining fields. Update your forum signature with all the relevant details. To ensure accurate identification and personalized assistance, please log in using your Business Email. And, voilà… your profile is ready! Pro tip: Don’t forget to add an avatar! It does not necessarily have to be a picture of yourself, just make sure it is appropriate. It helps in adding more credibility to your profile while conversing with other community members. If you have any problems, let me know! Up Next:

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7 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

The Expert Corner | Episode 2: Are you contributing to problem management?The Expert Corner

Hey!In our second edition of ‘The Expert Corner’, @BarclayRae explores the world of problem management. Frontline roles play a crucial part in contributing to problem management, and many a times that can be overlooked.Find out how you can address problems in your day to day operations: Until next time,

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7 months ago

SnigdhaVittaldevSkilled Expert

posted in Announcements and Events

🎪 The Community Carnival: What are you grateful for this Thanksgiving? 🙏

Hi there, We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones. Which brings me to my next question. For you - What is the one thing you’re thankful for?I’ll go first - I'm grateful for the lighthouse resolve ticket / close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I’m also grateful to the community for bringing together amazing people who make the experience worth the while!Here are a few featured responses from folks here at the Freshworks Community team - @rhea.desouza says - Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community!@alyssia.correa says - Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members and Grateful to meet people across t

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7 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Psst... Super-agents, we have a mission for you!Sneakpeak

Community super-agents and admins, are you ready for your operation brief? Mission: Celebrate and empower support agentsTarget: YouLocation: The Freshworks communityDate: August 29 - September 16Notes: We are initializing Mission Agent CX, a series of missions to empower and throw the spotlight on customer service agents like you, and celebrate all the incredible work you do. We have a bunch of missions for you to take the lead on. 🕵️ Brief 1: Decode the word search to find the names to your upcoming missions!

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7 months ago

SanaSiddiquiSkilled Expert

published in Announcements and Events

Career in a Minute - Stephen Mann's 5 Tips When Writing for Service Management

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7 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Day 3: The Community Challenge | Collaborate, share and learn | Put your writing hat on ✏️Challenge

Let’s welcome the new year by collaborating and learning from one another, and what better way to do that than by sharing your expertise with the rest of the Refresh Community. Presenting the Community challenge. (We have divided this according to segments to make access easier for all.) Calling all CX Folks: Share 3 customer appreciation ideas to delight your customers this holiday season. Here’s a cue: You can do ‘12 days of Christmas’ by appreciating and featuring your top 12 customers in a fun way on your website. This one's for you, Sales Whiz: Share 3 tips to stay productive during the holiday season. The holiday season means employee vacations, parties, and blanket weather. How do you keep yourself and your sales team motivated and productive during the holiday season? Share your 3 tips here. Come through, IT Experts: Share 3 programs you have (or would like to) initiated to better employee happiness this festive season. For example: Host a year-end award ceremony for your empl

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7 months ago

Pratyusha PrattipatiApprentice

published in Announcements and Events

Announcing the Launch of Freshmarketer for WooCommerce: A Major Step in Our Digital Transformation Journey 🚀

As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy.What is Freshmarketer for WooCommerce?Freshmarketer for WooCommerce combines the best of Freshmarketer’s marketing automation capabilities with WooCommerce, the world’s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation.Please explore the following resources to learn more about Freshmarketer for WooCommerce:Knowledge Base Getting Started with WooCommerce Guide Freshmarketer for WooCommerce BrochureSign up for a 21-day free trial to Freshmarketer for WooCommerce.

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7 months ago

Juhi SinghApprentice

posted in Announcements and Events

Community Hours: Learn about the intertwined architecture of PCI Pal Payments App from our featured community expert Janani Babu & two more sessions in the line-up!

REGISTER For this session, we have invited one of our featured community members, Janani Babu, a developer at Geekfactory. Join us for an engaging ‘app showcase’ session followed by two more interesting topics to be covered during the session. Don’t forget to register. Block your calendar - Thursday, 27th October at 2:00 PM CET to connect with fellow developers in the community!TopicBuild an intertwined architecture - PCI Pal Payments App by Janani Babu - Geekfactory How to workaround API Rate Limits using Scheduled Events by Debjani Chatterjee Learn to run code after the user updates the app. — Introducing new App Setup Event by Saif Ali ShaikSpeakersJanani Babu - Lead Developer at Geekfactory (Follow Janani)Debjani Chatterjee - Senior Developer Advocate at Freshworks (Follow Debjani)Saif Ali Shaik - Senior Developer Advocate at Freshworks (Follow Saif)When27th October 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zoneOctober 27, 2022 5:30 PM → October 27

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7 months ago

Kamakshi VCommunity Manager

posted in Announcements and Events

#2024Wrapped – Happy Holidays!!! 🎉 Here’s to an amazing 2025! 🚀

Happy Holidays from the Freshworks team! 🎉🎄 We’re now over 38K strong in our growing and thriving community! 🌱 Thank you for being a part of this journey. Wishing you a season filled with joy, success, opportunities and new connections in the year ahead! ✨🎁 As we wrap up the year, we'd love to hear:👉 How do you see your professional life unfolding in 2025?👉 What’s one major achievement or goal you're aiming for next year?Share your 2025 expectations with a GIF (just to make it fun, in case : ) that best describes your professional journey or ambitions! Let’s keep it inspiring and motivating. 💼✨ Cheers and BestCommunity Team

36011

7 months ago

Kamakshi VCommunity Manager

posted in Announcements and Events

It's AI Appreciation Day!!!!

Hello everyone!How’s it going?Today is AI Appreciation Day, a perfect time to celebrate the incredible innovations and impact of AI! How have you been using AI in your daily tasks—whether for work, personal development, or routines? Are there any AI-powered apps or tools you recommend? Do you have any interesting stories or experiences to share? We’d love to hear from you! I’ve reached out to some folks in person and wanted to open up the conversation here :)Let’s hear your thoughts!

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7 months ago

Shyamala RaviCommunity Manager

published in Announcements and Events

Introducing the New Feedback Feature on Freshworks Marketplace

Hello Freshworks Community!At Freshworks, we’re committed to empowering you to get the most out of our products. One way we achieve this is through the Freshworks Marketplace, your one-stop shop for apps that extend and customize your Freshworks experience to meet your unique business needs.Recently, we rolled out exciting updates to enhance your Marketplace experience (check out the details here). But we’re not stopping there! We know that your feedback is crucial in making the Marketplace even better. That’s why we’re thrilled to introduce a new feature that lets you share feedback directly from the App Details Page and during the installation process. Here's how it works:Share Feedback on the App Details Page We’ve added a new “Share Feedback” option to every app’s details page. Now, you can easily send feedback about individual apps directly to the Freshworks Marketplace team. Whether it’s a suggestion for improvement, a feature request, or anything else, we want to hear from you!

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10 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

Event Lobby - Extend Beyond IT series | All Recordings in the Last Pinned Comment

Hello Freshservice users!!Welcome to the Extend Beyond IT Series! Join us for our upcoming sessions where we'll explore how to leverage Freshservice to enhance and extend its capabilities beyond IT, empowering business teams across HR, Facilities, Legal, Finance, and more. ⬇ REGISTER HERE FOR THE SERIES Automate Employee Journeys with HR Workflows Centralize Key Resources with Document Management Unify Services and Elevate EX with Workspaces Integrate with Enterprise-grade HR Apps to Maximize EfficiencyPartnering with -@Jatin Rastogi @Tejas Chheda @David Scully @radhika.narayanan @ShashankD @Nageshwar @Sumithra Don't miss these learning opportunities. Register now and take your Freshworks experience to the next level! If you have any questions, feel free to post them on this thread. Our experts and speakers will engage with you on this thread.P.S. You can also let us know if you are facing any issues with invites. Please feel free to reach out to me. Cheers,The Freshworks Community

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10 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

AMA with Freshdesk customer Lettitia Findlay, City Property ManagementAMA

Mission 3, here we go! Over the next two days, the community is hosting Super-agent and Freshdesk customer@Lettitiaf, Head of Marketing, Communications and CX, City Property Administration. She will be answering all your questions (product and/or industry) - so start adding them to the comments below!This is your chance to engage directly with a Freshworks customer who has solved their support challenges & discover unique use cases. 📢 Before we begin, get acquainted with Lettitia from City Property Administration. Rhea, Community Manager: We’d love to learn more about City Property Administration and your role there - who your customers are, what is your customer service strategy, and some of the common queries that your customers reach out to you for?Lettitia: City Property is a visionary and people-focused property management company that leads urban transformation and renewal. We manage and create human ecosystems to have a positive impact on the lives of the people who use our

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11 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Day 9: Meet the team and introduce yourself 🙌Introductions

The Refresh Community team was enwrapped by the festive spirit last week! ⛄🎁🎄While most of us are working virtually and from different parts of India, we took an opportunity to connect over call and celebrate the season together. We were able to capture a few magical moments. Here’s a look behind the scenes - Meet The Community CrewTop left: @annapoorna.v boss lady and all-round hustlerTop center: @SanaSiddiqui the executive party plannerTop right: @ThatCommunityGuy the star tech and go-to fixerMiddle left: @Yasasree the always-on-the-go Crew ChiefMiddle center: @rashmi.nag the queen of all things Community Middle right: @alyssia.correa the supreme motivator and mentor Bottom left: @Arvind Ramamurti the dog dad, excel-arrator and team energizerBottom right: @rhea.desouza the Community's star wordsmith and not-so-secret festive elfDo you have any plans with your team this festive season? Introduce yourself in the comments section and tell us!

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1 year ago

anneyoungApprentice

asked in Welcome

New to the Freshworks Community!

Hi! I am new to the Freshworks community. What are your best getting started tips? Thanks!

471

1 year ago

niyathi.reddyApprentice

published in Announcements and Events

Discover the Enhanced Marketplace Experience

Hello Freshworks Community! At Freshworks, we're dedicated to providing our customers with the best marketplace experience. Here’s what’s new:Intuitive navigation with a freshly revamped user interface With a revamped UI, navigating the marketplace gallery is now easier than ever. The newly designed gallery features advanced filters for themes and payment modes, allowing you to easily find apps that match your preference. The refreshed gallery view, with its modern design and vibrant colors, offers a smoother browsing experience. The prominent featured apps section now has a carousel view for easier discovery of spotlighted apps.With these intuitive design enhancements, finding what you need is now effortless.Improved discoverability with personalized recommendationsOur improved discoverability features offer personalized recommendations tailored to your needs. First-time users see relevant apps based on categories like industry and region. Returning users get new app recommendations,

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1 year ago

AnushaCommunity Manager

published in Announcements and Events

Meet Subject Matter Expert Vidhi Sharma >>> ITOM UnlockedNews

Hello everyone!I’m really pleased to announce our first ever live Q&A session with our ITOM Subject Matter Expert (SME) @vidhisharma on Tuesday, May 21 at 5.30PM CET |9PM IST| 8.30AM PT.This live Q&A session is meant to be an interactive how-to session, where our community members will watch a live demo on workflows for alerts and interact directly with our SME to clarify their doubts. This format will be ideal for community members who have unique use cases for managing their alerts, and would like our SME to help them craft their workflows. So drop your questions in the comments below for Vidhi to take them up! But first, I’d love to introduce Vidhi and share a little more about her below:---------------------------Senior Product Manager Vidhi SharmaMeet Vidhi, a Senior Product Manager at Freshworks with a focus on Freshservice IT Operations Management (ITOM). With her expertise, she led the development of the new UI for the On-Call Management module and is currently drivin

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

Automate up to 70% of your support with AI chatbots! Have Questions? Ask them here!

Helloo Freshworks Community!Join us for an interactive webinar on leveraging AI chatbots with Freddy Self-Service! 💬 Post your questions for experts to answer during the webinar! During the session, you can discover how to - Automate up to 70% of conversations Provide instant resolutions and eliminate wait times Reduce agent workload and ensure smooth handoffs Scale support operations seamlessly Don't miss out on unlocking the full potential of Freddy Self-Service for enhanced customer satisfaction and agent efficiency! Register Now!

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

Got questions on how to use Whatsapp Chatbots to automate customer service? Ask our Subject Matter Experts!

Hello Freshworks Community!How’s it going?Are you making the most of WhatsApp chatbots to automate your customer service? If not, join our session to learn how. Our experts will guide you on delivering exceptional self-service via WhatsApp. Gain insights on providing proactive support updates, instant FAQs, and self-service flows to enhance resolution rates. You can also learn from our customer stories and participate in Q&A. Our panel of subject matter experts will show how you can: 🎯 Provide proactive support updates to reduce the volume of tickets raised 🎯 Answer FAQs instantly to reduce wait times for customers 🎯 Create self-service flows within WhatsApp to improve first-contact resolution rates 🎯 Learn from our customer stories how they use WhatsApp chatbots to increase CSAT Post your burning questions here, and our experts will address them during the Q&A session. Don't miss this opportunity to discover the full potential of WhatsApp chatbots for exceptional cust

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

🌟 Q&A with Product Experts !!! Elevate Your Customer Service Experience! Post your Questions here! 🌟

Hello Freshworks Community Members!! Happy Monday!!Are you ready to take your customer service game to the next level? 🚀 This webinar is tailor-made for you! Dive deep into the realm of omnichannel customer service, AI-powered agent assist tools, and self-service bots. In today's rapidly evolving landscape, meeting customer expectations is key, and Freshworks Product Experts are here to equip you with the latest strategies and tools to do just that. 🔍 What to Expect:🔶 Discover how to engage customers on their preferred channels.🔶 Learn how to boost productivity with Gen AI.🔶 Explore the power of automating support with cutting-edge chatbots.🔶 Gain valuable insights from real-life success stories.🔶 Witness Freshworks' customer service products in action.📅 Date: June 24, 2024🕒 Time: Slot 1: APMEA: 10 AM GST | 11.30 AM IST | 2.00 PM SGT | 4.00 PM AEST || Slot 2: EU: 11.00 AM BST | 12.00 PM CEST || Slot 3: NA: 9.00 AM PDT |12.00 PM EDT But wait, there's more! 📣 We want t

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1 year ago

radhika.kumar

published in Announcements and Events

Have you registered yet?

Sales Simplified, April 30, 2024 With a stellar lineup of speakers, our virtual event is your opportunity to discover the latest in Freshsales and get a sneak peek into the product updates we have lined up for the coming quarters! Hear from industry experts on the latest sales trends, best practices, strategies, insights, and so much more. You don’t want to miss this!Register Now

473

1 year ago

DushyantCommunity Debut

published in Announcements and Events

Freshworks Affiliate Carnival

Hello Freshworks Community Members,How’s it going?We're thrilled to introduce you to an exciting opportunity – the Freshworks Affiliate Program. A unique chance to become part of the Freshworks family while leveraging your marketing skills for mutual benefit.The Freshworks Affiliate Program provides: Earning Potential: By promoting our products and services, you have the opportunity to earn generous rewards (upto 40% of the total revenue generated) and exclusive bonuses on top of it. Simply share your unique referral link with your network and once they sign up, we'll do the rest. Exclusive Resources: Gain access to a wealth of marketing resources and expert support to help you succeed as an affiliate.But that's not all! We're excited to announce our upcoming Affiliate Carnival – a month-long celebration dedicated to our affiliate community. Here's a glimpse of what's in store:Whether you're a seasoned affiliate marketer or just starting out, the Freshworks Affiliate Carnival promise

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

Join the Freshworks Insiders Session on Community, hosted by Rhea DeSouza

Hello Everyone!Exciting news! Join us for the first ever Community event on Freshworks Insiders, hosted by @rhea.desouza, on April 11, 2024 at 9:00 p.m. IST | 8:30 a.m. PDT.In this session, Rhea will walk you through the Insiders Program, breaking down its benefits and highlighting the significant value it offers. This will be an engaging, interactive discussion where you can directly get your questions answered by her.Now, let me introduce Rhea DeSouza. Some of you might recognize her as a former active Community Manager, currently steering the ship as the Program Manager for the Freshworks Insiders Program. Here's a quick bio to get you acquainted! Rhea DeSouzaCustomer Marketing SpecialistRhea, leading the Freshworks Insiders Program, joined Freshworks three years ago, initially contributing to the team that built this vibrant community. Transitioning to customer advocacy, her passion for creating indelible customer experiences became evident. The Insiders program, initiated six

651

1 year ago

niyathi.reddyApprentice

published in Announcements and Events

Win with Marketplace: Discover the Best Productivity Apps on Freshworks Marketplace

Hello Everyone!We are back with the new app recommendations as a part of the #winwithmarketplace series. Over the next 6 months, I will be sharing a specially curated list of apps that will help you easily navigate through our Marketplace. While you use Freshworks products to deliver an exceptional customer experience, Freshworks Marketplace brings together a host of apps for all your integration, customization, and automation needs with Freshworks products.This month’s edition covers the best-suited agent productivity apps you can install to empower your support team to deliver an enhanced customer experience.Check them out!Atlassian Jira Plus Want to create and associate JIRA issues with Freshdesk tickets? We have an app on Marketplace that can help you! Microsoft Teams Want to simplify cross-team collaboration? Try using the Microsoft Teams app! Trello Looking to achieve better results through enhanced collaboration? Give the Trello app a try! Tasks To Do Encountering diffic

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1 year ago

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