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Dear Freshworks Community,

Reflecting on our Community’s journey so far, it's amazing to see how much we’ve grown and evolved–it’s been quite the ride! Before we delve into the much awaited news, we’d like to extend our heartfelt thanks to all our community members for being a part of this incredible journey.

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We take immense pleasure in introducing the heroes of our community — Your Subject Matter Experts (SMEs), dedicated to providing support and sharing product expertise. From Product Specialists to Solution Engineers, Solution Architects, and Customer Success Managers, they will be your guides, collaborators, and partners to success. The focus of our Community SMEs is to  participate in discussions, host events, and provide tailor made solutions.

You can engage with your Community SMEs through discussions, direct messages, or explore their profiles for efficient assistance and also learn more about them - while you’re at it 😀

 

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We are really excited about our upcoming initiatives and are looking forward to  the incredible collaborations that will unfold. Your feedback is crucial in shaping the community, and we're always open to other ways of collaboration that we might not have considered. Share your thoughts, ideas, and let's co-create an even more vibrant and supportive community together!

Get ready to meet your partners in success, our Community Heroes, who are here to help you unlock the full potential of Freshworks products.

Check out the page featuring our SMEs here.

Best 

Community Team

 

 

This is awesome and glad to finally have the big reveal of our Community Subject Matter Experts! each box shows their product expertise! If you click on their profile, you can learn more about who they are, their role in Freshworks is and what they are passionate about! Please see examples of how it will look below:

ITSM - SMEs

 

Profile example

 

I’m tagging some of our top community contributors to check it out,  @zachary.king @msconfig87 @Daniel Söderlund @eeha0120 @Croy @julia.a @Monika Hipp @afautley @mbutler @keefe.andrews @PatrickMurphy @shannon.mejia @mmccoy @raymondcanilao @manovades @JTAVOLARO @kpatterson @joey.domhof 

Now you can directly tag our SMEs in your conversations to get their tailor-made solutions, insights and feedback! Let me know if you need any other help! 😊

Best always,

Ally

That’s amazing, I really like the approach and the way you’ve shared this information.

Time to make new besties 😉

Just one quick comment @alyssia.correa, on the Meet your Community Heroes page, a little link to follow these people in one click would have been great (in addition to the username already displayed).

That’s amazing, I really like the approach and the way you’ve shared this information.

Time to make new besties 😉

 

@Croy - so glad to hear that, thank you!! Hahah yes, friendship’s day came early 😉

Just one quick comment @alyssia.correa, on the Meet your Community Heroes page, a little link to follow these people in one click would have been great (in addition to the username already displayed).

@Croy - That’s a really good idea, thank you for the quick feedback. We’ll try and see how we can implement that for you all. I’ll share an update when I have further info.

Thanks for sharing @alyssia.correa and @Kamakshi V. This is a great initiative and I look forward to collaborating with these skilled individuals. I can already see the positive impact that this brings. Faster answers to important community questions are no longer taking days to get answered! So great work so far!

This is great! What an excellent resource to bubble up the ideas to make FreshService the best product for everybody! Thanks @alyssia.correa for letting us know!

Thanks for sharing @alyssia.correa and @Kamakshi V. This is a great initiative and I look forward to collaborating with these skilled individuals. I can already see the positive impact that this brings. Faster answers to important community questions are no longer taking days to get answered! So great work so far!

We’re really pleased to hear that @zachary.king ! Look forward to hearing more on how we can keep driving value for our customers! 

This is great! What an excellent resource to bubble up the ideas to make FreshService the best product for everybody! Thanks @alyssia.correa for letting us know!

 

@mbutler - Awesome!! I can see you’ve already started engaging with our SMEs - we’re stoked!! 😄

This is great! What an excellent resource to bubble up the ideas to make FreshService the best product for everybody! Thanks @alyssia.correa for letting us know!

 

@mbutler - Awesome!! I can see you’ve already started engaging with our SMEs - we’re stoked!! 😄

Yeppers - these poor people will be sick of me soon enough - trying to give them some breathing room for a little bit - I’ll hit them up later in the week with some more thoughts & ideas.

This is great! What an excellent resource to bubble up the ideas to make FreshService the best product for everybody! Thanks @alyssia.correa for letting us know!

 

@mbutler - Awesome!! I can see you’ve already started engaging with our SMEs - we’re stoked!! 😄

Yeppers - these poor people will be sick of me soon enough - trying to give them some breathing room for a little bit - I’ll hit them up later in the week with some more thoughts & ideas.

Oops what have we done 🙉😂!! Naww they’d love to hear from you! 

@alyssia.correa The SME page is broken - this is what it looks like in Chrome and Firefox:

 

Hi @julia.a 

Thanks for bringing this to our attention. Our support team is investigating the issue as we speak. Apologies for any inconvenience caused by this disruption. This should be sorted soon. 

Hey @julia.a 

The issue is now sorted. The page is up again! Thank you for your patience. 

@alyssia.correa The SME page is broken - this is what it looks like in Chrome and Firefox:

 

 

Hi @julia.a - Hope you’re not facing any issues now. Please keep us posted should you face any further issues.

I love this!

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