Meet your Subject Matter Experts, our Freshworks Community Heroes!

This is awesome and glad to finally have the big reveal of our Community Subject Matter Experts! each box shows their product expertise! If you click on their profile, you can learn more about who they are, their role in Freshworks is and what they are passionate about! Please see examples of how it will look below:

I’m tagging some of our top community contributors to check it out,  @zachary.king @msconfig87 @Daniel Söderlund @eeha0120 @Croy @julia.a @Monika Hipp @afautley @mbutler @keefe.andrews @PatrickMurphy @shannon.mejia @mmccoy @raymondcanilao @manovades @JTAVOLARO @kpatterson @joey.domhof 

Now you can directly tag our SMEs in your conversations to get their tailor-made solutions, insights and feedback! Let me know if you need any other help! 😊

Best always,

Ally

That’s amazing, I really like the approach and the way you’ve shared this information.

Time to make new besties 😉

Just one quick comment @alyssia.correa, on the Meet your Community Heroes page, a little link to follow these people in one click would have been great (in addition to the username already displayed).

@Croy - so glad to hear that, thank you!! Hahah yes, friendship’s day came early 😉

@Croy - That’s a really good idea, thank you for the quick feedback. We’ll try and see how we can implement that for you all. I’ll share an update when I have further info.

Thanks for sharing @alyssia.correa and @Kamakshi V. This is a great initiative and I look forward to collaborating with these skilled individuals. I can already see the positive impact that this brings. Faster answers to important community questions are no longer taking days to get answered! So great work so far!

This is great! What an excellent resource to bubble up the ideas to make FreshService the best product for everybody! Thanks @alyssia.correa for letting us know!

We’re really pleased to hear that @zachary.king ! Look forward to hearing more on how we can keep driving value for our customers! 

@mbutler - Awesome!! I can see you’ve already started engaging with our SMEs - we’re stoked!! 😄

Yeppers - these poor people will be sick of me soon enough - trying to give them some breathing room for a little bit - I’ll hit them up later in the week with some more thoughts & ideas.

Oops what have we done 🙉😂!! Naww they’d love to hear from you! 

@alyssia.correa The SME page is broken - this is what it looks like in Chrome and Firefox:

Hi @julia.a 

Thanks for bringing this to our attention. Our support team is investigating the issue as we speak. Apologies for any inconvenience caused by this disruption. This should be sorted soon. 

Hey @julia.a 

The issue is now sorted. The page is up again! Thank you for your patience. 

@alyssia.correa The SME page is broken - this is what it looks like in Chrome and Firefox:

 

Hi @julia.a - Hope you’re not facing any issues now. Please keep us posted should you face any further issues.

I love this!

Freshworks Community Heroes are the true champions of the Freshworks ecosystem! They’re the passionate and knowledgeable members who go above and beyond to support and share their expertise with others. Whether it’s troubleshooting, sharing best practices, or offering guidance, they make a huge impact in fostering collaboration and learning within the community. It's great to celebrate these individuals who truly make a difference!

Thank you for the introduction! It's great to see the community grow and evolve with such dedicated experts on board. I’m looking forward to engaging with the Subject Matter Experts and learning more about the Freshworks products. The upcoming initiatives sound exciting, and I can’t wait to collaborate and contribute to shaping an even more vibrant community. Keep up the awesome work!

I’m excited to see Freshworks expanding its community with these Subject Matter Experts! Looking forward to engaging with them for deeper insights and better solutions. Keep up the great work, Community Team!

It’s great to see subject matter experts being recognized as community heroes. Having people who actively share knowledge and guide others makes a big difference in how helpful and supportive a community feels. These kinds of initiatives also encourage more members to step up and contribute, which keeps the ecosystem growing stronger.

For more community-related insights and resources, you can also check.

It’s great to see subject matter experts being recognized as community heroes. Having people who actively share knowledge and guide others makes a big difference in how helpful and supportive a community feels. These kinds of initiatives also encourage more members to step up and contribute, which keeps the ecosystem growing stronger.

For more community-related insights and resources, you can also check: https://ryumoto-gfx.com/

That’s a great point — communities thrive when experienced members step up and share their knowledge. Recognizing them not only validates their effort but also motivates others to get involved. I’ll definitely check out the link you shared, always good to explore more resources that help strengthen engagement and collaboration.

It's inspiring to see how Freshworks Community continues to grow with the support of such knowledgeable Subject Matter Experts. Their guidance truly enhances user experience and problem-solving within the community. Just like how having a trusted Dublin chauffeur service ensures smooth and reliable transportation, having these experts ensures smooth navigation through Freshworks products. Excited to engage more and learn from everyone here!

The community recognizes and connects with the experts who consistently help others out. These kinds of initiatives really make the platform feel more engaging and supportive for everyone. Kudos to the Freshworks team for highlighting the heroes behind the scenes.