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Hello super agents - it’s time for your first mission - a special operation drafted for your eyes only.As a customer support agent using Freshdesk, we want to hear from you! Search through your bank of resources and expertise to divulge product secrets with the community. Challenge brief: How do you use Freshdesk to automate tasks? Automating mundane and repetitive tasks is a norm today. Freshdesk provides a number of ways businesses can automate workflows and processes, making it easy for agents, and increasing productivity.🚀 Theme: 

Dear Freshworks Community Family, As we approach the close of this year, some of you might be wrapping up work, cozying up by the fireplace, or exploring favorite destinations. We would like to take a moment to revisit 2023 and reflect on the collective journey we've experienced together in this community.                                         2023 has proven to be a remarkable year on various fronts. The launch of Community 2.0 ushered in a wave of exciting features and improvements. This encompassed the recommencement of Community Events, the engaging

Welcome to the second edition of #Storytime - your weekly ticket to a world of entertaining and inspiring customer tales! 💥We are touching the realms of ITSM with today’s tale on digital transformation!Have you ever wondered what it would be like to effortlessly manage your IT services, like a finely tuned engine that propels your organization forward? The smooth operation of a well-maintained machine is essential for optimal performance and productivity. 🚀 Elsevier, a global leader in information and analytics, found themselves faced with the challenge of keeping their IT systems running smoothly. They sought a solution that would act as the engine of their IT operations, ensuring seamless functionality and driving their success.

Hello everyone! We're excited to kick off our Community Hours - AMA sessions - #AskAllyAnything. Whether you're new or a community champion, this session is packed with value, and @alyssia.correa  is here to answer all your questions. These sessions will be held on both Tuesdays and Wednesdays, to ensure that we can accommodate all our community members across different time zones. :)We’re really looking forward to connecting directly with you. We cannot wait to discuss the new community and its updates, and hear your valuable feedback. Here are your link to Register to the Upcoming session! Register Here - For those who are wondering,

Hey Freshworks Community Members!! Did you know that you can now extend your Freshworks product capabilities by building apps 3x faster by leveraging the power of Generative AI?  With our latest Generative AI toolkit - Freddy Copilot for Developers, you can solve critical business problems and drive outcomes faster with minimal effort by building reliable custom apps on the Freshworks Marketplace. Freddy Copilot for Developers is an AI-powered app development toolkit that lets your tech teams move away from mundane coding tasks, enabling them to build business solutions easily with more than a 50% reduction in errors. 

Helloo Freshworks Community Fam!!!We are already hearing the jingling of bells 🔔🌟and the sweet melodies 🎶 🎉🎄 of Christmas carols. It’s the most wonderful time of the year again ❄️🎇🎉!!!                                       As we reflect on the year gone by, it’s also an important time for us to express our gratitude to each one of you for being an integral part of our Freshworks Community family! Without your unwaveri

Hello, hello Freshworks Community, It’s been a minute and we’re already 6 months into 2023!! We know we say this often, but seriously - where has the time gone?We know we’ve been pretty silent for a while and not had as much activity or updates that you may have been used to, but we do have some exciting developments and news for some of the changes coming your wayyy…. So what are these big changes you ask? Drumrollll pleasee…🥁🥁🥁 

Hey Freshworks Community Fam!  Are you familiar with Freshworks Professional Services and its offerings? Explore it with us in our upcoming Service Tutorial session.I’m really pleased to announce the first Service Tutorial session with our Subject Matter Expert (SME) @eric.smith on Wednesday, November 8 at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PST.This session will give you an overview into 'Freshworks Professional Services,' where you'll learn ab

Hey Freshworks Community Fammm!As we near the holiday season, let's wrap up the year with valuable learnings. To facilitate this, we have our Subject Matter Experts hosting monthly events that are packed with a lot of insights and expertise.Also, as we approach the end, we're working on something bit more fun too (stay tuned for updates 🎉!).Here’s a roundup of November's events that you may not want to miss!!! Exploring Freshworks Professional Services: An Overview hosted by @eric.smith        Date: November 8, at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PSTRegister Here:  

Hello fam, Welcome to the first edition of #Storytime - your weekly ticket to a world of entertaining and inspiring customer tales! 💥We’re kicking off this series with a European adventure - Trainline and Freshworks. A tale where travel meets seamless customer experience, creating unforgettable memories along the way!Picture this: You and your pals are all set for an epic adventure across Europe and the UK. You're pumped, they're pumped, and you're ready to go. But let's face it, planning a trip can be as confusing as trying to fold a road map in a hurricane.Enter Trainline, the rail and coach travel brand that's got your back, no matter how many wrong turns you take (intentional or not). They serve travelers from more countries than you can count on one hand and

Hello Freshservice Fam!!!Trickkkk or Treatttttttt!!!! You all would have been there, facing those petrifying IT challenges that seem to lurk in your daily operations. From tricky ticket surges to scary SLA violations, dealing with pesky password phantoms, you've likely encountered them all! These are just a few examples of some of the scariest IT challenges that haunt the world of IT service management right?? 

Hello Hello Fam!I hope you're all doing great and basking in the joy of exploring Freshworks Community 2.0. As you are navigating through the new community structure, I’m sure you must be eager to explore further, ask questions and share feedback and we would like to hear directly from you - so for the first time, we’re going to set up a meeting with the Community team to answer all your queries.We’re really looking forward to the chance to meet all of you and also use this opportunity to give you a tour of the community and hear of what you’d like to see more of  in the community! Well guess who’s going to be hosting these AMA’s? It’s our Captain, @alyssia.correa  and we’re going to call it #AskAllyAnything - so please fire away!! 

Hello, hello Freshworks Community!How’s it going - we’re at the final stretch of the year - it's October already! We’ve been really excited to re-launch our events on Community.Thank you for actively engaging and participating for all our sessions so far!  To streamline your experience, we will be publishing a monthly roundup of the sessions. Here is  a roundup of all the October Community events led by our SMEs (Subject Matter Experts) . These sessions are packed with valuable insights and expertise you won't want to miss out!  Live Q&A Session with Sales & Marketing Expert ft. @Jessica Jeyakumar 

Hey Freshworks Community Fam! I’m really pleased to announce our first Best Practice Webinar - ‘The subtle art of not getting a Ticket’ with our CX Subject Matter Expert (SME) @thriyambhakesh.ravi on Tuesday, September 19, 2023 at 9:00 p.m. IST. Our Best Practice sessions are designed to let our community members directly interact with Subject Matter Experts (SMEs). You'll discover insights and strategies for delivering exceptional customer experiences and make your CX processes more efficient. But first, I’d love to introduce Thriyambhakesh and share a little more about him below:

Greetings Freshworks Community members! We have a proposition for you, one that will unveil a world of exclusive benefits and extraordinary experiences. We are keeping the finer details under wraps for now.Read on to discover the path to becoming a part of the inner circle. The Quest: G

Hello everyone!A big shoutout to all the awesome participants who joined us for the Analytics Webinar Series! It was absolutely delightful to witness such enthusiasm from a diverse global audience.We understand that there has been a slight delay in uploading the recording of the session. However, we are happy to inform you that it is now available for your viewing. Please check it out ! 👀Analytics OverviewCRM Deep-diveCX Deep-dive

Hello Freshworks Community,  Attention please!!  The time has finally arrived for us to take Freshworks Community 2.0 - LIVE !! Please note that the migration process will begin from Thursday, 20th July, 2023 and will run over the next few days.While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our ent

Hello Freshworks Community Members! We understand that every business is unique and that’s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services team will spend time with you to understand your business goals to get maximum value from your investment 📈.Discover the range of services offered below and let us help you achieve your business goals today. Here are some of the services on offer:  Managed Services: Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This offering includes

Seasons greetings!​With the start of the Community Carnival, this October is going to be a treat for everyone! We’ve put together a few riddles that tests the most heard Freshworks and SaaS lingo - can you figure out what they are? Put your answers in the comments section below!!  ​🐶🐾 I am Freshworks’s very own pet dog. I am the best at automation. What’s my name? Number of words: 01 ⚙️🔥 I am the latest and the hottest D2C integration with a Freshwor

Hey there 🙋🏽Just checking: Are you still using Freshservice just to manage helpdesk tickets?If yes, you're not benefiting from the native IT Operations Management features that can help your business save big by staying always on. Plus, with the latest enhancements and powerful feature releases, there's no reason why you should continue spending on external tools!Sign up your self, and your colleagues in ITOps, for Let's Talk ITOM Season 4. Explore via three webinars how Freshservice can help you:👉🏽 Minimize service outages >> Streamline incident management to keep end users and agents happy👉🏽 Tackle IT complexity >> Break silos across

Introducing #CommunityChat or as we call it ‘Courtside with community’, an informal conversation among community members over cups of our favorite beverage.I am currently writing this post with a tall glass of iced coffee in my hand This time around, we will be discussing all things ITSM - Topic of the hour: How to use ITSM & ITOM together to make your business unstoppable. Here’s a list of questions we’ll be tackling in this chat - What are the top priorities for IT leaders in 2022? How do IT leaders make the leap from tech leaders to business drivers?