Welcome to the second edition of #Storytime - your weekly ticket to a world of entertaining and inspiring customer tales! 
We are touching the realms of ITSM with today’s tale on digital transformation!
Have you ever wondered what it would be like to effortlessly manage your IT services, like a finely tuned engine that propels your organization forward? The smooth operation of a well-maintained machine is essential for optimal performance and productivity. 
Elsevier, a global leader in information and analytics, found themselves faced with the challenge of keeping their IT systems running smoothly. They sought a solution that would act as the engine of their IT operations, ensuring seamless functionality and driving their success.
Much to their liking, they encountered Freshservice, the instrument that enabled Elsevier's IT service management. Like an efficient motor, the tool provided the reliability needed to power their operations.
Becoming central to their IT infrastructure, Freshservice keeps everything running - Think of it like a well-oiled machine. It automated processes, streamlined workflows, and efficiently managed tickets and assets - this optimized their efficiency and productivity. 
Elsevier's IT team, empowered by Freshservice, became efficient mechanics who adeptly maintained and fine-tuned the IT platform. They quickly responded to user requests, resolved issues with precision, and ensured minimal downtime. Like expert mechanics, they delivered exceptional service to their users.
But Freshservice was more than just an engine….
It provided them with a dashboard of insights, acting as the diagnostics system of their IT infrastructure. Through its reporting and analytics capabilities, it enabled Elsevier to identify areas for improvement, monitor performance, and make data-driven decisions to enhance their overall operations.
In the end, Freshservice became the driving force behind Elsevier’s IT service management, propelling them towards efficiency and success. The perfect combination, right? 
Elsevier is a happy advocate for Freshworks. What did you think of this little tale? Tell us in the comments section below and if you want to read their entire customer story, you can find that here. 
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Until next Thursday,
Snigdha
Your community storyteller!
