Hello fam,

Welcome to the first edition of #Storytime - your weekly ticket to a world of entertaining and inspiring customer tales! 

We’re kicking off this series with a European adventure - Trainline and Freshworks. A tale where travel meets seamless customer experience, creating unforgettable memories along the way!

Picture this: You and your pals are all set for an epic adventure across Europe and the UK. You're pumped, they're pumped, and you're ready to go. But let's face it, planning a trip can be as confusing as trying to fold a road map in a hurricane.

Enter Trainline, the rail and coach travel brand that's got your back, no matter how many wrong turns you take (intentional or not). They serve travelers from more countries than you can count on one hand and have more downloads of their app than you have selfies on your phone (which is saying something).

Now, here comes the pandemic, throwing travel plans into more loops than a roller coaster. But Trainline doesn't back down from a challenge. They teamed up with Freshworks, who offered a web-based solution with chat and bot features that are so slick, even your GPS would be jealous.

So, what happened next? Well, not only did travelers get smoother journeys, but they also got a good laugh out of the whole process. Thanks to Freshworks, Trainline's customer support became as reliable as that one friend who never gets lost and always brings the snacks.

So, whether you're lost in translation, stuck at a train station, or just looking for some travel humor, Trainline and Freshworks have your back, making sure your journey is as unforgettable as your dad's questionable road trip jokes.

Trainline is a happy advocate for Freshworks. Read their entire customer story here.

Do you see value in Freshworks products as well? This is your sign to join our inner circle 

We hope you enjoyed this! Let us know in the comments section below - we only hope to make this more exciting with every post. And that’s your cue to keep an eye out for next week’s #Storytime 

Until next Thursday, 

Snigdha

Your community storyteller!

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