Welcome Center

Kamakshi VCommunity Manager

🎃 👻 Spooktacular IT Challenge! Check it Out!!!!

Hello Freshservice Fam!!!Trickkkk or Treatttttttt!!!! You all would have been there, facing those petrifying IT challenges that seem to lurk in your daily operations. From tricky ticket surges to scary SLA violations, dealing with pesky password phantoms, you've likely encountered them all! These are just a few examples of some of the scariest IT challenges that haunt the world of IT service management right?? Now, we want to hear from you! What hair-raising spooky names have you come up with for the IT challenges you've encountered? Share your creative names and join our #SpooktacularChallenge.Please respond in the comments below with your uniquely named IT challenges and a brief description of how they've given you the creeps in your IT service management efforts.Feel free to add your own chilling, entertaining, or enlightening twists to your IT horror stories. After all, in the spirit of Halloween, we're here to have a bit of fun while sharing knowledge. You can also share with us

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

[POLL] #AskAllyAnything - The first ever community 2.0 virtual meet-up & AMA sessionCOMMUNITY NEWS

Hello Hello Fam!I hope you're all doing great and basking in the joy of exploring Freshworks Community 2.0. As you are navigating through the new community structure, I’m sure you must be eager to explore further, ask questions and share feedback and we would like to hear directly from you - so for the first time, we’re going to set up a meeting with the Community team to answer all your queries.We’re really looking forward to the chance to meet all of you and also use this opportunity to give you a tour of the community and hear of what you’d like to see more of in the community! Well guess who’s going to be hosting these AMA’s? It’s our Captain, @alyssia.correa and we’re going to call it #AskAllyAnything - so please fire away!! What can you expect in this session?👀 Sneak Peek of Community 2.0: An exclusive virtual tour of the revamped community, where we'll walk you through all the exciting updates and features that have been introduced. 🕵🏻 SME Councils: We will discuss the go

16717

1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

🗓 ⌛ October - Community Events RoundUp - Mark your Calendar !!

Hello, hello Freshworks Community!How’s it going - we’re at the final stretch of the year - it's October already! We’ve been really excited to re-launch our events on Community.Thank you for actively engaging and participating for all our sessions so far! To streamline your experience, we will be publishing a monthly roundup of the sessions. Here is a roundup of all the October Community events led by our SMEs (Subject Matter Experts) . These sessions are packed with valuable insights and expertise you won't want to miss out! Live Q&A Session with Sales & Marketing Expert ft. @Jessica Jeyakumar Date : October 10, 2023 | 3:00 p.m. IST | 11:30 a.m. CET | 8:30 p.m. AEDTRegister Here - Ask Your Questions Here - Understanding the Bot Game Ft. CX Expert @ShubhamShrivastava Date : October 18, 2023 | 3:00 p.m. IST | 11:30 a.m. CET | 8:30 p.m. AEDT Register Here - Ask Your Questions Here - Automate Like Mozart: Unleash the Symphony of Automation with Freshservice

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1 year ago

alyssia.correaCommunity Manager

published in Announcements and Events

Best Practice Webinar with CX Expert, Thriyambakesh RaviSME COUNCIL - CX

Hey Freshworks Community Fam! I’m really pleased to announce our first Best Practice Webinar - ‘The subtle art of not getting a Ticket’ with our CX Subject Matter Expert (SME) @thriyambhakesh.ravi on Tuesday, September 19, 2023 at 9:00 p.m. IST. Our Best Practice sessions are designed to let our community members directly interact with Subject Matter Experts (SMEs). You'll discover insights and strategies for delivering exceptional customer experiences and make your CX processes more efficient. But first, I’d love to introduce Thriyambhakesh and share a little more about him below: Thriyambhakesh RaviSolutions Architect - FreshworksThriyambhakesh is a Solutions Architect at Freshworks, with over 9 years of expertise in the (CX) industry. He has held multiple CX roles in his previous positions and has a successful track record of over 50 projects within Freshworks. Beyond his professional endeavors, he's deeply passionate about CX. Outside of work, he enjoys playing village cricket and

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

📣📣 Attention !! Attention to all our Community members. We’re back with the most awaited Analytics Webinar Series! We’re hosting our second series of the Freshworks Analytics AMA sessions. Due to an overwhelming response and turnout to the previous Freshworks Analytics | Ask the Expert session - we decided to make it bigger and better!! So you really, do not want to miss out on this one!! So what do we have in store for you?? Well this time around, we’re hosting a three-part series aimed at improving and understanding the use of Analytics to its full potential. The series will cover a demo of Freshworks Analytics, two deep dive sessions on CX and CRM analytics. Ensure you don't miss out by Registering Now ⬅ Agenda of the Events: Session 1: Analytics Overview 🔍 Gain insights into Freshworks Analytics with a quick demo and engage in a Q&A with a panel of subject matter experts. Register Here Session 2:

47232

1 year ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Unlock the gates of the Freshworks inner circleFreshworks Insiders

Greetings Freshworks Community members! We have a proposition for you, one that will unveil a world of exclusive benefits and extraordinary experiences. We are keeping the finer details under wraps for now.Read on to discover the path to becoming a part of the inner circle. The Quest: Guess the answers to 3 questions, find the correct 4-digit passcode, and reveal your answer in the comments section. All those who guess it right will receive an exclusive invite in their inbox! How many customer service products does Freshworks have? How many product plans do we offer? How many offices does Freshworks operate?💡 Let’s see how many of you can get it right! And if you do, keep an eye out in your inbox 👀✉ Cheers!

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

Watch on Demand : Analytics Webinar Series (Overview, CX and CRM Deep-dive)WATCH ON DEMAND

Hello everyone!A big shoutout to all the awesome participants who joined us for the Analytics Webinar Series! It was absolutely delightful to witness such enthusiasm from a diverse global audience.We understand that there has been a slight delay in uploading the recording of the session. However, we are happy to inform you that it is now available for your viewing. Please check it out ! 👀Analytics OverviewCRM Deep-diveCX Deep-dive Please feel free to share your questions/comments below. We’d love to hear from you!Cheers!

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1 year ago

Kamakshi VCommunity Manager

published in Welcome

Chapter 2: Navigate the waters - Understanding how content is organized.Getting Started

Hi Folks !The agenda for today’s session is an excursion among the various categories available on the newly revamped Community and we call it Community 2.0 😇 💥! I’m here to break it down so you can navigate through the new layout with ease and find success with our community!We’ve made some changes to the layout of our homepage, so you can access what’s important to you swiftly. Here’s an overview of what you can find in the Community. Key Business Areas - All our products are now nestled in one of these 5 tiles available on the homepage. Welcome Center - Before you begin your journey with the Community, this is your must-visit section to access our community guide and introduce yourself to your peers. Announcements and Events - You’ll find a few must-read articles and must-attend events that we recommend. CX and Customer Support: Direct any questions you might have around Freshdesk, Freshchat, Freshcaller and Customer Service Suite.IT and Service Management:

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1 year ago

alyssia.correaCommunity Manager

published in Announcements and Events

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 🔧Community News

Hello Freshworks Community, Attention please!! The time has finally arrived for us to take Freshworks Community 2.0 - LIVE !! Please note that the migration process will begin from Thursday, 20th July, 2023 and will run over the next few days.While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete. In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we can keep an eye out and amend immediately. We hope these change

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1 year ago

rashmi.nagCommunity Manager

published in Welcome

Chapter 4: Hit that LIKE button to support and encourage valuable contentGetting Started

Hello, hello!! I'm Rashmi, part of the Community convoy to help you around Refresh Community.We need your help! An important aspect of building a community is encouraging members to create valuable content.Whether you are a new member or an experienced one, engaging with articles created in the community helps your peers not only feel appreciated, but also provides a sense of value for the entire community.And the easiest way to engage within the community is to HIT THAT LIKE BUTTON for any interesting threads you discover. This way, the content creator feels encouraged to create more meaningful content and other members are able to access insightful information.Now go ahead and make sure to hit that like button whenever you come across something that appeals to you and may be of interest to other folks!See ya around!! What’s the next destination?

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1 year ago

RiazSkilled Expert

published in Announcements and Events

MAINTENANCE NOTICE: The community is going through some changes!News

Hello there fellow members! If you’re on the community and see weird things taking place (conversations going missing, categories not being available, changes in the home menu etc.) do not worry or panic!We’re making some due changes that will help with the next phase in the community as we look to bring together more members, better spaces for discussions, additional programs and most of all structure. In the upcoming week, look out for our updated and newest articles on the changes, how to navigate the new community space, where & how to ask your questions, what it means to be part of our community and so on! We want to ensure we create the right space & environment for our members to learn and connect as easily as possible. Shoot us an email at community@freshworks.com, should you have any concerns, questions, or ideas! --RS

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1 year ago

Pratyusha PrattipatiApprentice

published in Announcements and Events

Announcing the Launch of Freshmarketer for WooCommerce: A Major Step in Our Digital Transformation Journey 🚀

As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy.What is Freshmarketer for WooCommerce?Freshmarketer for WooCommerce combines the best of Freshmarketer’s marketing automation capabilities with WooCommerce, the world’s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation.Please explore the following resources to learn more about Freshmarketer for WooCommerce:Knowledge Base Getting Started with WooCommerce Guide Freshmarketer for WooCommerce BrochureSign up for a 21-day free trial to Freshmarketer for WooCommerce.

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1 year ago

Kamakshi VCommunity Manager

published in Announcements and Events

Calling all Experts ! We are seeking your Insights on DevOps Strategy, Challenges, and the Role of ITSMCustomer Perspectives

Hello IT leaders and DevOps enthusiasts!! Research says, 83% of IT decision-makers implemented DevOps practices in 2021 to unlock higher business value. If you’re one of them, your insights into DevOps strategies, challenges, and the role of IT Service Management (ITSM) in the modern era of agile software delivery can be highly valuable to our ongoing research. We look forward to hearing your expertise and perspectives on the following topics:The DevOps Journey: How did your organization formulate and execute its DevOps strategy? What drove you to adopt DevOps practices? How has your DevOps strategy evolved over time, and what factors influenced its evolution? Any lessons learned or best practices you would like to share? Challenges and Pain Points: What are the biggest challenges you have encountered during your DevOps journey? How did you tackle them, and what were the outcomes? Specifically, how did you handle governance and ensure compliance in the DevOps era? Feel free to

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1 year ago

SnigdhaVittaldevSkilled Expert

published in Announcements and Events

🎪 The Community Carnival: Riddle me this! 🎠

Seasons greetings!With the start of the Community Carnival, this October is going to be a treat for everyone! We’ve put together a few riddles that tests the most heard Freshworks and SaaS lingo - can you figure out what they are? Put your answers in the comments section below!! 🐶🐾 I am Freshworks’s very own pet dog. I am the best at automation. What’s my name? Number of words: 01 ⚙️🔥 I am the latest and the hottest D2C integration with a Freshworks product. What am I?Number of words: 02 ✈️💻 I make or break a customer’s journey with a productHint: I am not a product feature but I determine the end-user's interactionNumber of words: 02 😍📝I measure how a customer feels about the product and service through a surveyHint: The answer is an abbreviation 🕒💰 I am free of charge for a limited time. Typically, for 14 or 30 days.Number of words: 02 🚀🚢 I am a Freshworks product that personalizes engagement, shortens your sales cycle, and grows your business. Who am I?Number of words

22712

1 year ago

harshaa.sridharSkilled Expert

published in Announcements and Events

Latest offerings from Freshworks Professional Services!

Hello Freshworks Community Members! We understand that every business is unique and that’s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services team will spend time with you to understand your business goals to get maximum value from your investment 📈.Discover the range of services offered below and let us help you achieve your business goals today. Here are some of the services on offer: Managed Services: Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This offering includes expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity. Health Assessment is a comprehensive review of your existing setup to help you to understand the current state and proactively identify areas

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1 year ago

AnushaCommunity Manager

published in Announcements and Events

Are you making full use of your Freshservice account? 🤔News

Hey there 🙋🏽Just checking: Are you still using Freshservice just to manage helpdesk tickets?If yes, you're not benefiting from the native IT Operations Management features that can help your business save big by staying always on. Plus, with the latest enhancements and powerful feature releases, there's no reason why you should continue spending on external tools!Sign up your self, and your colleagues in ITOps, for Let's Talk ITOM Season 4. Explore via three webinars how Freshservice can help you:👉🏽 Minimize service outages >> Streamline incident management to keep end users and agents happy👉🏽 Tackle IT complexity >> Break silos across IT teams, unlock collaboration, & tackle bloatware👉🏽 Eliminate agent burnout >> Minimize noise, chaos, & confusion to resolve incidents fasterCan't attend? Register anyways and receive all recordings via email.SAVE A SEAT!

770

1 year ago

rashmi.nagCommunity Manager

published in Announcements and Events

Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business#CommunityChat

Introducing #CommunityChat or as we call it ‘Courtside with community’, an informal conversation among community members over cups of our favorite beverage.I am currently writing this post with a tall glass of iced coffee in my hand This time around, we will be discussing all things ITSM - Topic of the hour: How to use ITSM & ITOM together to make your business unstoppable. Here’s a list of questions we’ll be tackling in this chat - What are the top priorities for IT leaders in 2022? How do IT leaders make the leap from tech leaders to business drivers? How to transition from traditional IT to DevOps? How to create delightful technology experiences for agents and employees? What are some challenges organizations face when setting up their enterprise service management, and what are the different solutions required to address them?How does it work?To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your a

34174

1 year ago

alyssia.correaCommunity Manager

published in Announcements and Events

Exciting opportunity to grow with the Freshworks Paid Apps Program!News

We know business challenges come in all shapes and sizes. A digital finance provider may need help improving agent productivity by integrating several apps into Freshdesk. Or an Indian skincare and wellness company may want to track incoming calls from customers and link tickets to contact information. And that’s exactly where the apps from the Freshworks Marketplace come into the picture. The Freshworks Marketplace is a one-stop shop that allows developers to build and publish apps (extensions and integrations) and customers to download and use the apps. Freshworks Paid Apps Program Introducing the Freshworks Paid Apps Program The current marketplace has more than 1300 public apps and now it is ready to get bigger with the Paid Apps Program. To ensure we are consistently delivering a greater experience for our customers and developer partners we are launching the Freshworks Paid Apps Program. The Freshworks Paid Apps Program empowers partner developers globally to build robust futur

950

1 year ago

RiazSkilled Expert

published in Announcements and Events

Celebrating YOU and the year gone by!News

2021 was an important year for the Refresh Community - We were able to move many of our users from our internal forums and Slack to a single hub for all to collaborate, discuss, and share ideas.Work continues as we try to iron out new ways to meet your expectations and deliver delightful and insightful experiences – so thank YOU, for participating, sharing and welcoming new members! We want to take this opportunity to give a shout out to a few of our contributors that have helped grow this community, from engagement to moderation and everything in between. MODERATORS OF THE YEAR @hemanth.ramya, @Keer, @harshaa.sridhar – our champions taking care of the Customer Experience board, from support to hosting AMAs! @gururag.kalanidhi, @Aishwarya Parthasarathi, @Manasa Kumar – our heroes holding down our Sales & Marketing discussion board! @rajagopal.baladhandayutham, @sanofar.allahpichai – the team moderating conversations & discussions taking place on the Employee Experience categor

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1 year ago

rashmi.nagCommunity Manager

published in Announcements and Events

Fall ‘22 Launch: Join the discussion - Meet Customers Wherever They Are

We want to help you communicate with your customers wherever they are. We’re also making it easier than ever for agents to switch between channels. Watch this snippet from our Fall Launch ‘22 to know more about this. 💬 How will you use these capabilities to create a better customer experience? Share it with us in the comments section below 👇🏼

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1 year ago

sruthi.203Skilled Expert

published in Announcements and Events

Day 7: Appy Holidays | E-commerce app roundup for delightful support experiencesMarketplace

Hello, and welcome to the season special edition of ‘Do more with the Freshworks Product Suite’. We know that embracing the magic and madness of the holiday season can get a bit overwhelming, for both customers and businesses alike. From managing the rush on your e-tail store and providing high-quality support to keeping track of innumerable shipping queries and reducing cart abandonment rates, there is no dearth of things to get done.So, this time around we want to help extend the spirit of delight to you and help make this time less stressful. Read through and discover an exciting line up of e-commerce exclusive apps that help enrich every touchpoint of your customer’s online journey. The first stop on the e-commerce journey is managing your storefront. During the holiday rush websites see 63% more traffic which translates to higher volumes of orders, queries, and tickets. To ease this process and ensure maximum efficiency, we suggest:1. BigCommerce + FreshdeskProvide personalized a

1001

1 year ago

rhea.desouzaCommunity Manager

published in Announcements and Events

The Community Carnival December Agenda: Celebrating the festivities!

Happy December! It’s the most wonderful time of the year. Before we all clock off for the new year, here’s a quick line-up of Freshworks Community events. Join in live, or view the recording when you are available! ✅ Freshservice Solution Booth: An expert-led walkthrough to improve employee satisfaction through Freshservice! 🎄 Holiday Masterclass: A Roadmap to Messaging Channels 🎁 [Upcoming] AMA: Freshworks Analytics: A look back at all the features and enhancements made for Analytics, along with a sneak peek at what the future holds. RSVP📅 Date: December 12⏱ Time: 7 AM PT/ 4 PM CET/ 8:30 PM IST ❄️ End Of Year Parade: 2022 was a delight - Let’s unwrap the year!📅 Date: December 16

280

2 years ago

SnigdhaVittaldevSkilled Expert

posted in Announcements and Events

🎪 The Community Carnival: What are you grateful for this Thanksgiving? 🙏

Hi there, We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones. Which brings me to my next question. For you - What is the one thing you’re thankful for?I’ll go first - I'm grateful for the lighthouse resolve ticket / close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I’m also grateful to the community for bringing together amazing people who make the experience worth the while!Here are a few featured responses from folks here at the Freshworks Community team - @rhea.desouza says - Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community!@alyssia.correa says - Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members and Grateful to meet people across t

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2 years ago

SnigdhaVittaldevSkilled Expert

asked in Announcements and Events

🎠The Community Carnival: A special MadLibs activity 🤯

Hi there, The week went by like a breeze and we’re back to try something new this #FunFriday. We’ve made an extremely simple Mad Libs game for you to guess the missing words. What’s really fun about this is, we get to see how different each story can turn out! ✒️ Here’s the word bank to help you identify the exact match. We’ve also added a few hints to help you along the way - 1. Team/organization2. Noun (Hint: Something teams and individuals strive to achieve)3. A Freshworks product4. Verb5. Verb6. Noun (Hint: This is made up of two words and is a product feature-related term)7. Noun (Hint: This is made up of two words and is a product feature-related term) 8. A Freshworks product (Hint: same as #6)9. Adjective + Noun (Hint: This is made up of two words, one an Adjective and the other a Verb)10. Noun Mad Libs text: The weekend is almost here! Something so satisfying about ticking off your checklist for the day. Before signing off for the day, the _______________ gathered in the room

1281

2 years ago

rhea.desouzaCommunity Manager

published in Announcements and Events

The Community Carnival November Agenda: All that you love and appreciate

It’s the second last month of the year, and the team is buzzing!We are celebrating November with a bucketful of thanks, gratitude and appreciation for our community members, and the tools that make our life easier! 🦉 Agent Roundtable II: Our super-agents are all set to talk ‘Staying Productive (and Sane!) in the Contact Queue’. RSVP here.November 9 | 3 PM GMT | 10 AM EST 📣 [Freshservice] Azure AD Orchestration Webinar: Say goodbye to all your mundane IT tasks, and hello to Azure AD Orchestration! Join us for a webinar to know how! Date: November 15th at 11:00 AM CET. 🔮 [Freshdesk] Ask the Expert Special: Another day, another AMA! Join in to ask Sukanya, Customer Success Engineer, your questions on API’s and customer objects! 📚 Holiday Masterclass with Stephen Mann: Join Stephen Mann in conversation with Deepthi Nagarajan as they speak about Service Management beyond ITDate: November 22 at 4 PM CET | 7 AM PT 🍭 Friday Fun House: Our weekly ritual of games continues. Don’t miss the

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2 years ago

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