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Hello and welcome to the Freshworks Refresh Community! We are thrilled to have you as a part of our growing family.
 

Our mission is to create a global community of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and career development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community.
 

Kick things off by introducing as much or as little detail about yourself in the comments below.

  • What brings you here?
  • How long have you been a Freshworks user?
  • Where are you working from? 

Or… just share GIF that captures your mood.

Hit reply and let’s get talking! :)

We’d love to chat with you 1:1 as well to take you on a tour of the community, get to know you, your goals and expectations better.

SCHEDULE A CALL

Heya, lovely community!

I joined you guys a few days ago so I thought I might as well stop by and say hi to everybody. So, yea, hi, how’s everyone doing? :blush:

I’ve only been been reading the conversations for a lil’ while but I can already say that I am super impressed by how helpful and supportive everyone in here is. You folks have created a very welcoming digital space, a job truly well done! :slight_smile:

Anyway, to say a few words about myself… My name is Michaela and I work as a Solutions Specialist for Integromat. If you don’t know it, Integromat is a no-code automation/integration tool that lets you connect all your favourite apps and services and streamline all kinds of processes. Anyway, a big part of my job is to hang around various SaaS user communities and see what’s up. Yea, I know, I am one luky gal. 

I like many things (including my job, hehe). To name just a few, I’d like to randomly pick:

  • sipping hot beverages
  • petting fluffy animals 
  • going for longs walks
  • listening to music 
  • burying my face into a book
  • encountering puns and pretending to hate them

And so on and so on. I wouldn’t want to overwhelm you right away. 

 

I am very happy to be here and I am very much looking forward to talking to as many of you as possible all around the community :blush:

 

Have a graet day, everyone!

 

 

 

Hi @Michaela! Welcome, welcome!! Thanks for that wonderful introduction! :raised_hands_tone2:

We’re loving the energy,  enthusiasm and expertise that all of you are bringing to this community and helping it grow and evolve in beautiful ways!

I am Rashmi Nagendran and I am a part of the Refresh Community team, here at Freshworks! It’s been an exciting journey filled with loads of learning and meeting wonderful people! And hey yes, love your job and I’m sure you’ll have a lot to contribute and share with us too about your experiences and learnings from other SaaS communities!

Once again, we welcome you to our community! :grinning:

Looking forward to all the magic we’ll be creating together as a community! :heart_eyes:

 

Hi there. @rashmi.nag , lovely to meet you and thanks a bunch for the warm welcome :blush: 

I’m very excited to be here and I cannot wait to see what fun conversations I’ll be able to participate in :relaxed:

 

 

The more the merrier! :heart_eyes:

Tagging a few folks here to introduce themselves :smiley: @mark.uther, @Bethany Wesley, @manuplusplus, @zachary.king, @JulianeB, @caygri, @GlennA 

Hello,

 

i’m Elena, from Italy and I have Estate omnichannel my life is change in my company!

Hello Everyone,

My name is Zach and I am a Software Administrator/Developer in Michigan, USA who specializes in help desk ticketing and collaboration software. I have been our lead administrator for our suite of Freshworks products for almost 2 years now. 

Glad to be a part of this community, and feel free to ask me any questions you have. I’ll do my best to participate and help grow this community in any way I can! 

Take care and be safe,

Zach 🚀

Hey there, everyone! :heart_eyes:

It's my pleasure to introduce myself as Khan, a software developer in Michigan, committed to helping organizations improve communication and collaboration. It has been almost two years since I became the lead administrator for our Fresh works suite. 

Feel free to ask me any questions you have. I am glad to be a part of this community. It's my duty to contribute to this community and help grow it in any way that I can! :blush: 

Haha, this is so awesome!

@Michaela 🤭

Hi,

 

I am Bhavya and recently founded my startup - www.gethappycareers.com and I am here to be inspired and to help my marketing / UI queries get answered by the awesome experts here. 

 

About Startup: 

Happy Careers focuses on helping people change careers. I offer this service via an inspirational and introspective CAREER CHANGE WORKBOOK.

 

About me:

💼 I have had a couple of jobs in my corporate career, infact I have had 8 jobs to be exact.

 🎖️️ I have worked with the biggest brands as well as the smallest startups.

☑️ I have had career shifts from Digital Analyst to Account Manager to Consultant to Leadership.

🏋️️ I have experimented with side-hustles, those of you who followed my fashion blog or my T-shirt business,thank you. 
 
All feedback and suggestions are welcome. If you have any questions at all, feel free to reply or DM me.

Welcome to the Refresh Community, @Bhavya! You’re in the right space to learn, meet some amazing folks and get the required support. Your startup seems super interesting. Looking forward to interacting more with you.

Hi, 

Freshworks is one of the best community. I have joined few days ago. I saw how people resolve  others problems. Everyone is ready to help them. Just one word for Freshworks community, you are awesome. 

Hi, 

Freshworks is one of the best community. I have joined few days ago. I saw how people resolve  others problems. Everyone is ready to help them. Just one word for Freshworks community, you are awesome. 

Thank you so much for that, @Molydoly - great to hear that you find the Community useful. Please reach out to us anytime you need assistance with anything; we’d love to hear from you!

Hi, 

Freshworks is one of the best community. I have joined few days ago. I saw how people resolve  others problems. Everyone is ready to help them. Just one word for Freshworks community, you are awesome. 

Thank you so much for that, @Molydoly - great to hear that you find the Community useful. Please reach out to us anytime you need assistance with anything; we’d love to hear from you!



It’s my pleasure. Thank you for your kind support.

I am very happy to be here and I am  looking forward to talking to as many of you as possible all around the community :blush:

 

@Jimijimi - Welcome to the Freshworks Community! Looking forward to you engaging and interacting on the Community! Please let us know if there’s anything we can help with! :)

Greetings all.  I have been an administrator/implementer of Freshservice for around 7 years yet I have not participated in the community here.  I plan on being more active this year to help promote new ideas and features that your customers want to see implemented.  

I will say that Freshservice has taken dramatic strides in building in features that have been sorely needed for years.  To name a few:
 

  • Ticket Sharing - This is one that I have been asking the team to build for all 7 years I have been using Freshservice.  I was so glad to see this get added so we can collaborate across teams on tickets and requests.
  • Adding custom emails to workflows - This is extremely helpful for us building automation of notifying offboarding users about laptop returns.
  • No-code UI - This was a huge step forward in reducing the turnaround time on portal customization.

All of this came between September to December 2022.  Thank you to the team for getting these features in.  All of these create a huge opportunity to bring new customers into the platform.

Greetings all.  I have been an administrator/implementer of Freshservice for around 7 years yet I have not participated in the community here.  I plan on being more active this year to help promote new ideas and features that your customers want to see implemented.  

I will say that Freshservice has taken dramatic strides in building in features that have been sorely needed for years.  To name a few:
 

  • Ticket Sharing - This is one that I have been asking the team to build for all 7 years I have been using Freshservice.  I was so glad to see this get added so we can collaborate across teams on tickets and requests.
  • Adding custom emails to workflows - This is extremely helpful for us building automation of notifying offboarding users about laptop returns.
  • No-code UI - This was a huge step forward in reducing the turnaround time on portal customization.

All of this came between September to December 2022.  Thank you to the team for getting these features in.  All of these create a huge opportunity to bring new customers into the platform.

 

Hello @kong-jhartmann - Happy New Year and looking forward to your participation this year! Thank you for your feedback and are delighted to hear about the progress! Please do reach out if there’s anything else you’d like to learn more about the community or if we can help! 

Hello everyone! As an administrator and implementer of Freshservice for the past 7 years, I'm excited to join this community and become more actively involved this year. My goal is to promote new ideas and features that our customers want to see implemented.

I must say, Freshservice has made significant progress by introducing features that have been long-awaited. Ticket Sharing, for instance, is a feature I've been requesting for the past 7 years, and I'm thrilled to see it finally added. It enables teams to collaborate on tickets and requests seamlessly. Additionally, the ability to add custom emails to workflows has been extremely helpful for us in automating notifications for offboarding users about laptop returns. Finally, the No-code UI was a significant step forward in reducing the turnaround time on portal customization. All of these features were added between September and December 2022, and I want to extend my gratitude to the Freshservice team for delivering on these highly-requested features. I believe they create a tremendous opportunity to bring new customers to the platform.

 

Thank you.

Thank you so much @Davidwarner0007 for your message! I will relay your message to our Freshservice team and its very gratifying to read how our products have helped make improvements! 

 

Good afternoon all! I’m Hamish and I’ve been working with FreshService for a couple of years, initially rolled out to the Core IT Infrastructure team as a proof of concept, and now actively being rolled out to other parts of the business. Excited to see a thriving community of users helping each other out, I haven’t needed to get into the weeds of Fresh, but have now just started a new role in the business as ITSM Platform Manager, so Fresh is now what I do! :) 

Forgive me if I ask any n00b questions but we have to start somewhere, right? And yes, I’m a keen user of the search function ;)

Good afternoon all! I’m Hamish and I’ve been working with FreshService for a couple of years, initially rolled out to the Core IT Infrastructure team as a proof of concept, and now actively being rolled out to other parts of the business. Excited to see a thriving community of users helping each other out, I haven’t needed to get into the weeds of Fresh, but have now just started a new role in the business as ITSM Platform Manager, so Fresh is now what I do! :) 

Forgive me if I ask any n00b questions but we have to start somewhere, right? And yes, I’m a keen user of the search function ;)

Hello @HamishGibson, and welcome!!! Glad to have you here. Don’t hesitate to use the wealth of Freshservice knowledge here on the Community!!! Look forward to helping where I can.

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