Welcome to the Freshworks Community
I’m glad you’re here.
This is a space where Freshworks users come together to uncomplicate their workday.
They are here to learn from each other, solve real problems, and share what’s worked (and what hasn’t). Whether you’re asking your first question or helping someone else with theirs, you belong here.
A good community works best when everyone feels respected and heard. So before you jump in, here are a few simple expectations to keep us all on the same page.
Be respectful. Always.
Different opinions are welcome. Disrespect isn’t. Please keep conversations professional and kind, even when you disagree. Personal attacks, offensive language, or discriminatory comments don’t have a place here.
Keep it useful.
Let’s keep discussions focused on Freshworks products, services, and practical industry insights. Promotional posts, advertisements, job listings, or spam take away from the experience and aren’t allowed. In such encounters, the user will be banned and reported.
Help keep the space healthy.
If you see something that doesn’t feel right, report it using the three dots on a post. You can also reach out directly to the Community Manager if you’re unsure — I’m here to help. (
Support is close by.
For technical issues or troubleshooting, our Support team is your best bet. For product guidance or best practices, feel free to tag Freshworks product experts or Top Contributors.
Celebrate helpful moments
Found a helpful answer? Mark it as Best Answer. It makes solutions easier to find and recognizes the effort behind them.
Don’t forget to engage — like posts, leave comments, and follow members you enjoy learning from.
A note on trust.
By joining the community, you agree to Freshworks’ terms and policies, and acknowledge how your information is used. We believe trust and transparency matter, and we take both seriously.
Take a moment to sail through our Policies:
By clicking "SIGN UP” to the community, you acknowledge that Freshworks will process your personal information in accordance with its Privacy Notice. You consent to receiving marketing communications related to Freshworks’ business, services, and events, with the option to unsubscribe at any time. You understand that this process is subject to Freshworks' terms of service, Event registration Policy, and any other official guidelines.
This community grows with you.
If you have ideas on how we can improve, tell us. Your feedback shapes this space and makes it better for everyone.
Thanks for being here.
Let’s build something helpful together.
Best
K (Community Manager)