Hello Freshworks Community,
As most of you know our Community platform went through a big revamp this year as well as improving many other sections to provide a better user experience. Incase you missed the update on Community 2.0, here it is !
As we had promised, one of our big focus areas has been on improving and upgrading our experience on the "Product Ideas” section - our most popular segment on the Community.
We know that the experience there has been less than stellar and we have been working very closely with our Product teams to build a robust process to review and share updates for the feature requests at scale. And share best practices for us to leverage and use the section more efficiently.
As we begin revamping the section, please find the updates below:
✔ All ideas from before 2022 (i.e. 31 Dec 2021) will be closed for voting. This means that while the idea is still in the community, members will no longer be able to vote for them.
✔ Due to the large volume of ideas, our product teams will be prioritizing based on votes and popularity. We hope to be able to share more updates on these feature ideas with you very soon.
✔ Detailed guidelines on how this section should be utilized, how this can benefit you has been published here.
We thank you all for your patience as we roll out the reorganization for the Product ideas section. Please note this is a first step and we aim to continuously evolve this space into a platform which enables our users to share their unbiased voice with us and the rest of the community. Our first aim is to get as many updates on each of the requests as possible and we’d also love to hear your feedback on the guidelines and how we can work better together.
Thank you to all our members who share their ideas for feature enhancements. I would encourage you to get your community peers and colleagues to vote and share.
We look forward to hearing from you and building out our community together!