Skip to main content
Visit Freshworks.com Visit Freshworks

Apps and Marketplace Integrations

Using Freshchat

  • 18 Posts
  • 37 Replies
18 Posts
Safwan
Community Debut
SafwanCommunity Debut
asked in Apps and Marketplace Integrations
Whatsapp Chat Integration

Hi,Need to know how I can migrate my whatsapp chat to Freshwork before integrating my business whatsapp API. As I understand,I will not be able to use whatsapp in phone if i integrate with freshdesk.But as an running business I need to access my customer old conversation as well to serve them betterHow to handle this?Any suggestion will appreciated?

774
Peete98444
Community Debut
12 days ago
Juanki
Apprentice
JuankiApprentice
asked in Apps and Marketplace Integrations
impossible to add facebook and instagram channel

Hii can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :(could you help me?

1859
A
Community Debut
1 month ago
Letsdial
Apprentice
LetsdialApprentice
posted in Apps and Marketplace Integrations
Elevate Your Communication with LetsDial Messaging

Messaging is an essential tool for seamless business communication. With LetsDial, we make sure your messages are delivered fast, securely, and with maximum impact. Here’s how our messaging service sets you up for success: Fast & Secure Delivery: Forget about missed or delayed messages. Every message you send with LetsDial is encrypted for privacy and delivered instantly. Global Reach, Effortless Connection: Whether you're in the next city or across the globe, your messages will always reach their destination reliably and swiftly. Automated Messaging Workflows: Automate your communication, send scheduled or triggered messages based on customer actions, and save time on manual tasks. Tailored to Your Needs: Customize the content, design, and format of your messages to align with your brand's voice and goals. Data-Driven Insights: Track message performance with detailed reports and analytics. Fine-tune your strategy based on real-time data and optimize engagement. Ready to tr

70
Letsdial
Apprentice
1 month ago
chetan33853
Apprentice
chetan33853Apprentice
asked in Apps and Marketplace Integrations
How to get heads up push notification in Android

Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up  

1373
seanorvis02
Community Debut
2 months ago
mltviray
Apprentice
mltvirayApprentice
asked in Apps and Marketplace Integrations
Can't integrate WhatsApp on Freshchat

We’ve been trying to integrate WhatsApp since last week, and tried all troubleshooting provided to us by the support to no avail. Anyone here has encountered ‘Error in Fetching Numbers’? What can be done about it?  Thank you! 

476
srikanthkarunakaran
Community Manager
8 months ago
A
Apprentice
AhmadElsaeedApprentice
asked in Apps and Marketplace Integrations
402: Error with payment method. error when sending a whatsapp message template

I am new to Freshchat development. I am trying to send Whatsapp message templates. This is the url that I am using to send the messages: https://api.freshchat.com/v2/outbound-messages/whatsapp  I get this status in `response.data.status`: Request created successfully. Check delivery status using status API The message doesn’t get sent, so I send a get request to see the message’s status and I see this in the `response.data.failure_reason`: 402: Error with payment method.I already added a payment method on my Whatsapp manager dashboard. Do I have to add a payment method on the Freshchat account too? I am still on the enterprise free trial because I am testing the capabilities of the API. How should I deal with this?

481
srikanthkarunakaran
Community Manager
8 months ago
Omnicake
Apprentice
OmnicakeApprentice
asked in Apps and Marketplace Integrations
Cannot read properties of undefined (reading 'success') while trying to integrate web-widget

Hello.I encountered a problem when integrating a web widget into my Next.js application.I added the script to the top of the page, but when I try to load it I get an error:fd-messaging.61110ffdb17f21cb83e2.js:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'success')Which refers to the internal code of the widget. Please tell me what could be the reason for the error?

1961
srikanthkarunakaran
Community Manager
8 months ago
hakim
Apprentice
hakimApprentice
asked in Apps and Marketplace Integrations
Contact Integration

How to get contact from Freshdesk to Freshchat? Every customer who chat in widget is always undefined

561
Srivi
Community Debut
1 year ago
Juanki
Apprentice
JuankiApprentice
asked in Apps and Marketplace Integrations
badges notifications on ios?

Really? Is not possible to have badges on iOS chat app? As all apps

391
dhanya_r
Community Debut
1 year ago
Juanki
Apprentice
JuankiApprentice
asked in Apps and Marketplace Integrations
Good integration with Shopify

Why isn’t there an integration between Freshchat and Shopify? same quality as with freshdesk!!!!

472
allan harold
Community Debut
1 year ago
medallo123
Apprentice
medallo123Apprentice
asked in Apps and Marketplace Integrations
Whatsapp Business Integration Workaround Needed for Second Tick

Hello, I am having issues with the Whatsapp Business Integration. I succesfully integrated a Whatsapp Business number with Freshsales. Messages arrive in the Freshsales Chat section but Freshsales does not provide the second “tick” / checkmark to the sender. Therefore to the sender it looks like the messages was only sent but never delivered. From a customer perspective this is bad. I am trying to find some kind of work-around. I tried having Whatsapp Business on the phone as well so I could just click through the messages there quickly so the sender receives the second tick. However it seems I cannot install the number that is used in Freshsales at the same time on the phone.Any advise on how I could handle this?

411
ajinkya.deshmukh
Community Debut
2 years ago
caygri
Skilled Expert
caygriSkilled Expert
asked in Apps and Marketplace Integrations
it’s true whatsapp business is free it’s true?

Hello, I already have WhatsApp business if I buy estate plan of freshchat  it’s free? 

2177
BenSteele
Community Debut
2 years ago
D
Apprentice
dsvegaApprentice
asked in Apps and Marketplace Integrations
Project module's Task contextual collaboration officially broken by FS management to force use of Slack integration?

Anyone else notice that the contextual discussion function, where you can type in a Task’s comment “@Robert “ to have the comment directed to other folks in your firm, is intentionally broken?  Per support below, you now have to deploy Slack to your organization in order to do this going forward.  The native functionality has been replaced….  Ugh.  My school will not be implementing Slack this decade, so now what? If you are missing this functionality as well, please raise it with support.  8/18/21 Original support ticket statement: The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.Here’s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.https://pasadena.sharefile.com/d-s71a98974252b437fbb89e3a2fc744f668/21/21  Initial response from Support: “Hi Dupre, ​​Thank you for contacting Freshservice Support! Hope you are doing good! ​​This looks like an issue at our end.  We are che

340
D
Apprentice
3 years ago
Mamta
Apprentice
MamtaApprentice
asked in Apps and Marketplace Integrations
freshchat integration with ionic project

can we integrate freshdesk messaging in ionic project.?if yes then please recommend steps?

1740
Mamta
Apprentice
3 years ago
zbeyer
Apprentice
zbeyerApprentice
asked in Apps and Marketplace Integrations
Freshchat API Integration: Help Client Subscribe to Conversation (P2P)

My situation is this: I am a developer attempting Freshchat API integration with our web application.I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router.Starting the conversation seems like it would be easy enough:  Secret keys are stored on server (not public) Wrap Freshchat API calls on the server side Client asks for a new conversation (make or lookup userId) Client starts new conversation Agent on Freshchat receives the message   The WrinkleMy agent can reply in Freshchat to the message, but how can I send that data back to my client?My Stack will not allow me to send my client an unprompted message—we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data.My QuestionAre there any P2P examples where my client can interface Freshchat with the

1500
zbeyer
Apprentice
3 years ago
J
Contributor
jens.hartmannContributor
asked in Apps and Marketplace Integrations
Support Freshservice Solutions

Do you have plans to support the solutions of Freshservice? This would be  a hugh benefit for Freschchat!

591
V
Top Contributor
4 years ago
V
Top Contributor
Vishnu PrassadTop Contributor
published in Apps and Marketplace Integrations
Drive leads from Facebook and Instagram ads to chat and increase revenue!

With the Freshchat - WhatsApp integration, what you can do is divert your leads to their WhatsApp directly instead of a landing page. Your customers can chat with you via their WhatsApp and you can chat back through Freshchat, simultaneously creating a lead in your favorite CRM using our Marketplace.

620
V
Top Contributor
4 years ago
D
Apprentice
divya.murugesanApprentice
published in Apps and Marketplace Integrations
Engage and sell better with Freshchat

Sending the right messages to customers can be a herculean task. The message you send determines future relations with your customers. What’s even more difficult is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on.With Freshchat, you can send the perfect message with contextual information.So, how does Freshchat help with that? Freshchat's right pane, also called as the context pane or user intel gives you all the information you need before you draft your awesome message and hit the send button.Here are some details you can see:Details such as their name, email ID, phone number, etc.,Purchase history, no. of items in their cart, membership IDFollow how your customers have navigated through the website to have better conversations with them.App integrations such as payment apps would display the customer’s payment history.This information is definitely wealth.Don't just stop here, connect Freshchat with

250
D
Apprentice
4 years ago

Badge winners

Show all badges
Terms of Use